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Universal’s Loews Royal Pacific Resort

4.0 star property
Family-friendly hotel with 3 restaurants and 2 hot tubs

Choose dates to view prices

Photo gallery for Universal’s Loews Royal Pacific Resort

Lobby lounge
Lobby
Exterior
Exterior
Outdoor pool, open 9:00 AM to 10:00 PM, cabanas (surcharge)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Bar

Explore the area

View in a map
6300 Hollywood Way, Orlando, FL, 32819
  • Place, Universal’s Islands of Adventure
    ‪3 min walk‬
  • Place, Universal Orlando Resort
    ‪6 min walk‬
  • Place, Universal Studios Florida
    ‪8 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

9.0 out of 10
Wonderful
(259 reviews)
  • 335 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Water View) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 2 Queen Beds, Non Smoking (Water View) (FREE Universal Express Unlimited^)

9.0 out of 10
Wonderful
(23 reviews)
  • 335 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Water View) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Non Smoking (Water View) (FREE Universal Express Unlimited^)

  • 335 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

9.2 out of 10
Wonderful
(29 reviews)
  • 335 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

8.8 out of 10
Excellent
(6 reviews)
  • 335 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (FREE Universal Express Unlimited^)

Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (FREE Universal Express Unlimited^) | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (FREE Universal Express Unlimited^)

  • 670 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Club Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

8.0 out of 10
Very good
(2 reviews)
  • 335 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

  • 670 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds (Mobility) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds (Mobility) (FREE Universal Express Unlimited^)

8.4 out of 10
Very good
(25 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Hearing) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds (Hearing) (FREE Universal Express Unlimited^)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Mobility, Roll-In Shower) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds (Mobility, Roll-In Shower) (FREE Universal Express Unlimited^)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Water View, Mobility) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 2 Queen Beds (Water View, Mobility) (FREE Universal Express Unlimited^)

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Water View, Hearing) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 2 Queen Beds (Water View, Hearing) (FREE Universal Express Unlimited^)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Hearing) (FREE Universal Express Unlimited^)

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed (Hearing) (FREE Universal Express Unlimited^)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Orlando

Located in Florida Center, Universal’s Loews Royal Pacific Resort is within a 5-minute walk of Universal CityWalk and within 15 minutes of other popular attractions like Universal’s Islands of Adventure. This 1000-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a gym.

What's nearby

  • Universal’s Islands of Adventure - 3 min walk - 0.2 miles
  • Universal CityWalk - 3 min walk - 0.2 miles
  • Universal Orlando Resort - 6 min walk - 0.4 miles
  • Universal Studios Florida - 8 min walk - 0.5 miles
  • Universal’s Volcano Bay - 12 min walk - 0.7 miles

Getting around

  • Orlando Station - 11 min drive
  • Orlando Intl. Airport (MCO) - 21 min drive

Restaurants

  • ‪Toothsome Chocolate Emporium and Savory Feast Kitchen - ‬4 min walk
  • ‪Jimmy Buffett's Margaritaville - ‬4 min walk
  • ‪Confisco Grille & Backwater Bar - ‬5 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Antojitos Authentic Mexican Food - ‬5 min walk

About this property

Universal’s Loews Royal Pacific Resort

Family-friendly hotel with 3 restaurants and 2 hot tubs
Universal’s Loews Royal Pacific Resort features an outdoor pool, a children's pool, and a gym. Parking is available for USD 36 per night (USD 45 per night for valet parking), and there's also a free theme park shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include 2 hot tubs, a sauna, and free WiFi in public areas.
32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. IPod docks, coffee makers, and free newspapers are also standard.
2 hot tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free theme park shuttle
  • Uncovered self parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Bula Bar and Grille
  • Islands Dining Room
  • Jake's American Bar
  • Orchid Court Sushi Bar
  • Tuk Tuk Market

Things to do

  • 2 hot tubs
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Early theme park entry
  • Express theme park tickets
  • Fenced pool
  • Free theme park shuttle
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (85,000 square feet of space)
  • Meeting rooms

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.
HARRY POTTER and all related characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © J.K. Rowling. *Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (Early Park Admission at Epic Universe to begin 5/23/25). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. Royal Pacific Resort TM & © 2025 UCF Hotel Venture. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation, per stay
  • 2 total pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 35.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults, and USD 5 to 20 for children
  • Uncovered self parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Loews Orlando Royal Pacific
Loews Pacific Resort Universal Orlando
Loews Pacific Royal Orlando
Loews Pacific Royal Resort Orlando
Loews Royal Pacific
Loews Royal Pacific Resort
Loews Royal Pacific Resort Universal Orlando Hotel
Loews Royal Pacific Resort Universal Orlando Hotel Orlando
Loews Royal Pacific Universal
Universal Loews Royal Pacific
Universal's Loews Royal Pacif
Universal's Loews Royal Pacific Resort
Universal's Loews Royal Pacific

Frequently asked questions

Is a free cancellation option available at Universal’s Loews Royal Pacific Resort?

Universal’s Loews Royal Pacific Resort provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Universal’s Loews Royal Pacific Resort?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Universal’s Loews Royal Pacific Resort on Oct 28, 2025 start from $485.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Universal’s Loews Royal Pacific Resort?

This hotel is situated in Florida Center, just steps from Universal Orlando Resort, and within a 10-minute walk of Universal’s Islands of Adventure and Universal Studios Florida. You'll also find Universal’s Volcano Bay and The Wizarding World of Harry Potter™ less than a mile away.

Is parking available on site at Universal’s Loews Royal Pacific Resort?

Yes, valet parking is offered for USD 45 per night with in/out privileges. Electric car charging is also available for guests.

Does Universal’s Loews Royal Pacific Resort have a casino at the property?

No, Universal’s Loews Royal Pacific Resort doesn't have a casino.

Will I find an indoor pool at Universal’s Loews Royal Pacific Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and 2 hot tubs. Guests have pool access between 9:00 AM and 10:00 PM.

Is Universal’s Loews Royal Pacific Resort good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a poolside restaurant.

Are there hot tubs at Universal’s Loews Royal Pacific Resort?

Yes, guests can enjoy 2 spa tubs at this hotel.

Does Universal’s Loews Royal Pacific Resort have a restaurant that serves breakfast?

Yes, Universal’s Loews Royal Pacific Resort has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Universal’s Loews Royal Pacific Resort allow pets to stay for free?

Although they can't stay for free, pets are welcome at Universal’s Loews Royal Pacific Resort for a fee of USD 150 per accommodation, per stay. The property also provides food and water bowls.

Does Universal’s Loews Royal Pacific Resort have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Universal’s Loews Royal Pacific Resort?

The closest major airport to Universal’s Loews Royal Pacific Resort is Orlando Intl. Airport (MCO), which is 13.5 mi away (21 minutes by car). Another top airport is Kissimmee, FL (ISM-Kissimmee Gateway), which is located 19.9 mi away (35-minute drive).

Can I book a room with a balcony at Universal’s Loews Royal Pacific Resort?

No, there aren't any guestrooms with balconies at Universal’s Loews Royal Pacific Resort.

Does Universal’s Loews Royal Pacific Resort have a wedding venue?

Take advantage of the wedding venue at Universal’s Loews Royal Pacific Resort if you plan to say "I do" during your trip.

Reviews

Universal’s Loews Royal Pacific Resort Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1173 out of 1691 reviews
Rating 8 - Good. 315 out of 1691 reviews
Rating 6 - Okay. 116 out of 1691 reviews
Rating 4 - Poor. 49 out of 1691 reviews
Rating 2 - Terrible. 38 out of 1691 reviews

Reviews

10/10 Excellent

CHI FUNG

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Jess

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
They came to change our locks right after we checked in. They opened our room while we grabbed our bags, flipped the security lock to keep the door open, blocked the hall when we tried to get into our room, & acted like it was standard practice. They said it would take 10 minutes, anfter over ann hour we went to the pool. After changing the locks our keys didn’t work, which I asked about but they said they would still work. There was a group of teens being incredibly loud. They let it go on well past midnight until several guests complained together. A lot more is expected from a 4-starting resort with that price per night. They were supposed to charge our EV in the valet, it’s the only place with chargers. So we paid for valet durning our entire stay only to get an EV back with less charge.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marc-Andre

Stayed 2 nights in Jun 2025

10/10 Excellent

Basar, Miami

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
M
Stayed 2 nights in Jul 2025

10/10 Excellent

roshani

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, clean
Stayed 1 night in Mar 2025

8/10 Good

Colin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, but it used to be perfect

This is our go to hotel at Universal. Not as welcoming as it has been previously, the lobby area, which was once used as a family meeting place has been taken over by a restaurant in the evening. This is meant to be a hotel in a family resort, now no longer has a 'gathering' place for families. Huddling together in a hotel room does not work!. That is major disappointment.
Stayed 5 nights in Apr 2025

2/10 Terrible

Patrick

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay at Royal Pacific, the room was great, the pool was fun and we used two of the restaurants, both of which were excellent. Staff were friendly and helpful.
Stayed 1 night in Jul 2025

8/10 Good

Lorna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Rafael Fernando

Stayed 1 night in Mar 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 1 night in Jun 2025

8/10 Good

Charlie

Liked: Staff & service
It was an ok stay. I wouldn’t call this a 5 star hotel. Pros - the pool was very nice, service excellent with great food - nachos were incredible and massive! And great drinks. Our room was ready first thing in the morning when we checked in which was hugely appreciated. Cons - quite a few just mentioning the main ones - The room was very dark, and quite run down. The whole hotel needs renovating, the hallways stank of damp and smoke and spillages weren’t cleared up for hours. An ok deal with the free express passes but I’d pick Hard Rock next time.
Stayed 1 night in Jun 2025

10/10 Excellent

Marc

Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero recognition of being a platimun member with hotels unfortunately.
Stayed 1 night in Jun 2025

10/10 Excellent

Adolfo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was average. We stay here for the express pass.
Stayed 1 night in Mar 2025

8/10 Good

Brian Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Expensive but worth it for express pass at the parks.
Stayed 3 nights in Jun 2025

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another wonderful stay at this beautiful hotel. Everything was perfect!
Stayed 1 night in Jun 2025

10/10 Excellent

Ulku

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice environment!
Stayed 2 nights in Jun 2025

4/10 Poor

Dawn, Lakewood Ranch

Traveled with family
Disliked: Cleanliness, amenities
Booked this hotel because of the express passes that were offered for the parks. We have stayed at the Hard Rock in the past and loved it so thought this experience would be similar but it was not. First, the main restaurant and bar were being renovated and the only restaurant/bar was not very inviting. The second issue was the cleanliness of the bathroom. The tile around the shower had a layer of grime that needed a deep clean. For the $2900 for 3 days you would think it would be spotless. Third, we booked a room for 3 kids and two adults. We got to the room and it was SMALL! Two queen beds! I went to the front desk thinking we had the wrong room because there was no place for the 5th person to sleep. They explained I needed to request a roll a way bed. I inquired as to where they would put it since room is so tight and they said a chair would be replaced by bed. They came up with the bed but left the chair for us to deal with. The last straw was when we tried to use the express pass at Epic Universe. We were told the hotel express pass was not honored. We booked this hotel through Expedia so I went to my booking to see if this was explained and it was not. There is absolutely nothing saying that the express passes would not be honored at this park. This was the only reason we paid $1000 a day for a room. If this was written in the booking details we would have stayed at a cheaper hotel and purchased express passes from Epic Universe.
Stayed 3 nights in Jun 2025

10/10 Excellent

Lorna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are works going on in the lobby which is very noisy but you don’t hear it in your room , well we didn’t but we’re on top floor
Stayed 1 night in Jun 2025

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is beautiful, everyone was kind and overly accommodating. It was a very special stay and I am so grateful we came here with our family.
Stayed 4 nights in Jun 2025

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