The staff was very nice and helpful. Beautiful place to stay.
I was there for a week and had to pay $23 tax a DAY for parking.
Staff was super nice! Hotel had options for food and it was very clean. Overall my stay was decent...now to the issues... The floors were freshly shampooed but soaking wet so I had them bring a fan to the room (it was deafeningly loud but turned it on when I left the room and carpet was dry when I got back) this helped to dry the carpet. The elevators were slow and at one point only 1 of 3 worked and the line for the elevator stretched through the lobby! The tub in my bathroom filled with water while I showered but after the fan and being wiped out after walking in the sun for hours we just accepted it as a foot bath while we showered...but it was definitely yucky! Overall though property and staff were nice, people cleaning and staff throughout the property at all times
Terrible experience. Will never go back. Beds had bed bugs - kids and us had rash and bumps all over the body every morning. Could not find another hotel to move to immediately and had to spend 4 nights with bed bug spray and used the steam iron on the mattress to make it better. Overall was bad to see such cleanliness conditions for the money paid. Never had this experience with Marriott or Hyatt.
I love the staff, hotel itself. Pool and hot tub was amazing! Didn’t like how the pool was messy with towels and masks from all the people. But I love all the restaurants.
The fire pit was nice to sit by in the evenings. The jacuzzi was not relaxing as there were 6-7 kids swimming around & jumping into the water. The parking pass to get in & out of parking lot wasn't working & became a hassle during our first day. It was fixed by day 2. Other than that, we enjoyed our stay.
Staff, cleanliness, big room and clean, as you enter the lobby always smells good, the big pool and spa the restaurant over all its all great and convenient plus it's walking distance to orlando resort theme park.
This hotel is a 10 star if that existed. Really nice hotel all around!! Very clean, excellent staff. No complaints will definitely stay here again!!
The staff is simply awesome! The family loves staying at the location.
We Loved the amenities in the hotel and the fact that we were right across from Universal Studios! When we first arrived, we were greeted with a hot chocolate chip cookie-Very sweet! The American Grill in the hotel has good food.... and this hotel even has its own ice cream parlor! What we didn’t like was the fact that we tried to sign up 2 days in advance for the shuttle ( which was not allowed..only allowed to sign up one day in advance) and by the time we were allowed to sign up for the shuttle the following day, it was booked up! This supposedly has nothing to do with the hotel, and the shuttle service is separate, but it was still upsetting. The gift shop employees were extremely nice to deal with and the fire pit and lit up water fountain at night time added to the ambiance:)
This is a solid 3-star hotel. Clean, basic amenities, comfortable beds. Nothing fancy. What is great about it is it's location. About a 15 minute, really pretty (shaded) walk to Universal Resorts. My daughter and I just returned from a short, weekend trip, and the location of the hotel was perfect.
Elevators are to slow never available to many people. The lady at the bar does not wear her mask properly. Staff does not encourage people to wear a mask saw a lot people in the lobby without a mask.
horrible view. Bathroom door latch didn't work. stain on couch. Somewhat noisy
This places is conveniently located, but don’t do it. Shower head barely worked, carpet was so old and dirty you can’t take your shoes off
The fire pit was cool. Also family loved the cookies.
I did not like that it took me over 2 hours to check in. Also, housekeeping did not visit my room throughout my entire stay. I had to request clean towels and linens. The front desk staff and management were very accommodating. Love how close this hotel is to Universal Studios, restaurants and highways!
Located in Southwest Orlando within a short walk of Universal Studios Florida, DoubleTree by Hilton at the Entrance to Universal Orlando is within a mile (2 km) of other popular sights such as Orlando International Premium Outlets. This 742-room, 4-star hotel has 2 restaurants, an outdoor pool, and free in-room WiFi.
Enjoy dining at Pompano, one of 2 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10 AM.
All of DoubleTree by Hilton at the Entrance to Universal Orlando's 742 rooms are shared and have an array of amenities, including MP3 docks, refrigerators, and coffee makers. Guests can expect 50-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are other standard amenities.
DoubleTree by Hilton at the Entrance to Universal Orlando features an outdoor pool, a children's pool, and a fitness center. Parking is available for USD 23.00 per night (USD 29 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a spa tub, free WiFi in public areas, and conference space.
The staff was very nice and helpful. Beautiful place to stay.
I was there for a week and had to pay $23 tax a DAY for parking.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
Staff was super nice! Hotel had options for food and it was very clean. Overall my stay was decent...now to the issues... The floors were freshly shampooed but soaking wet so I had them bring a fan to the room (it was deafeningly loud but turned it on when I left the room and carpet was dry when I got back) this helped to dry the carpet. The elevators were slow and at one point only 1 of 3 worked and the line for the elevator stretched through the lobby! The tub in my bathroom filled with water while I showered but after the fan and being wiped out after walking in the sun for hours we just accepted it as a foot bath while we showered...but it was definitely yucky! Overall though property and staff were nice, people cleaning and staff throughout the property at all times
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
Terrible experience. Will never go back. Beds had bed bugs - kids and us had rash and bumps all over the body every morning. Could not find another hotel to move to immediately and had to spend 4 nights with bed bug spray and used the steam iron on the mattress to make it better. Overall was bad to see such cleanliness conditions for the money paid. Never had this experience with Marriott or Hyatt.
Thank you for your recent stay. Our apologies for any inconvenience. Please call the hotel and ask for our Security department for assistance as we have strict proactive procedures in place to inspect guest rooms for bed bugs.
We do apologize for the inconvenience you experienced during your stay. We value your feedback and appreciate the high rating you gave our hotel. We look forward to welcoming you back in the near future.
I love the staff, hotel itself. Pool and hot tub was amazing! Didn’t like how the pool was messy with towels and masks from all the people. But I love all the restaurants.
Thank you for your recent stay. We look forward to having you stay with us again soon.
Thank you for your recent stay. We appreciate your feedback and look forward to welcoming you back again soon.
Thank you for taking a moment to share your experience. We are happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
The fire pit was nice to sit by in the evenings. The jacuzzi was not relaxing as there were 6-7 kids swimming around & jumping into the water. The parking pass to get in & out of parking lot wasn't working & became a hassle during our first day. It was fixed by day 2. Other than that, we enjoyed our stay.
Thank you for your recent stay. Our apologies for any inconvenience.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
Thank you for your recent stay and feedback. We appreciate hearing from our guests and hope to see you again in the future.