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Recent guest reviews

Did not like that you have to ask Housekeeping to clean your room for each day or for everyday. Hotel room floor had stains. All of the Staff was friendly and helpful. Shuttle bus to Universal was great. Restaurants were good.

Excellent property would highly recommend

The property was beautiful, clean and great location

Quiet ,what i didnt like was that it was a hassle trying to get a hold of someone noone answered the phone ,noone came around to provide room cleaning.

Everything about this place was great. We only stayed one night but signed up to come later to really enjoy the amenities. The only thing is our bath gel was completely out - just would have been nice to try it out. Everything else was wonderful.

Liked big hotel Paint missing on the bathroom door

Very nice and clean. Staff very friendly . Our room always felt damp, however. Never understood why. Had to always turn down AC to dry out bedding.

I like that it’s walkable distance to Universal.. around 15 min of pleasant walk! Hotel is fine too. I liked Starbucks on the property but it’s extremely long wait. It took me 45 min to get 2 drinks. I’m from New York and we don’t wait that long for a coffee 😎💅 in general it’s fine hotel.

The property is well-located, and overall clean. The staff was friendly and courteous overall. Unfortunately we had a VERY noisy neighbor (12:30 at night, with small children - a loud gathering in their room), and while I did alert the staff, it seems that not much was done. So I ended up having a verbal altercation with the neighbors' guests (a single woman with 4 young children partying at midnight with her friends in the hotel room - very sad for the children). Anyway, I requested a change of room, which your staff took care of the next day, and after that all was fine. It was unpleasant and actually somewhat scary, as she had a threatening tone toward me (in front of her small children - again very sad). I never heard the staff interact with the guests in the neighboring room, which was discouraging. However, the manager gave us one night free, which I did appreciate.

Neutral

Spacious hotel room which was very clean. Comfortable beds. Nice and quiet so easy to relax. Enjoyed the pool land hot tub, and being able to easily walk to Universal Studios park. Liked having Starbucks on site for breakfast run. Buffet breakfast in hotel restaurant also good but a bit over-priced. I’d be very happy to book this hotel again.

Great!

Considering we stayed in mid April of 2022, I requested our room to be cleaned daily. After the front desk confirmed and reconfirmed with me I had to repeatedly ask to have our room cleaner. Two days in a row no one came by, towels were left unchanged. After I threatened to complain to property manager our room was finally cleaned. Covid is becoming the de facto sad excuse for poor service. We had 2 kids and 3 adults in a room and were only given 3 towels. Very poor housekeeping.

The staff was OUTSTANDING! The front desk was so helpful in providing information about hotel services and the crew at Valet Parking were terrific in providing directions off site. Highly recommend this location.

This was by far one of the best hotels we stayed at. We are looking forward to coming back again.

.

Beautiful place to stay, I will definitely stay there again.

Great amenities and customer service. Everyone here is very nice and helpful, especially the front desk. Great pool, restaurants, ice cream and starbucks.

The location can't be beat, but the friendly staff is a wonderful perk! Warm cookies at check-in made us feel at home. And the nightly fire pit and cozy seating made this place one we'll return to again and again!

The hotel is clean, the room was simple but nice, i liked the full size window wall which gives you light and view even when in bed. It is very convinient having a gift shop, pizzeria, restaurant, ice cream store, Starbucks all in the hotel without needing to go any further and the shuttle service to go to universal studios makes it so easy. Fire pit very cute with the sitting area around. The pool was fantastic, really big and not often that you get all the way to 9' pool. The only thing i wasn't very happy with was not having the option to have breakfast included in the check in because even though the open buffet breakfast seem amazing it was pricey. Try to find a page where you can book your stay with breakfast included ooption.

Major Blvd Orlando FL

Hotel highlights

  • Walking distance to Universal Orlando Resort and Universal Studios Florida
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Florida Center within a short walk of Universal Studios Florida, DoubleTree by Hilton at the Entrance to Universal Orlando is within a mile (2 km) of other popular sights such as Universal CityWalk. This 742-room, 4-star hotel has 2 restaurants, an outdoor pool, and free in-room WiFi.


Dining

Enjoy dining at Pompano, one of 2 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

All of DoubleTree by Hilton at the Entrance to Universal Orlando's 742 rooms are shared and have an array of amenities, including MP3 docks, refrigerators, and coffee makers. Guests can expect 50-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are other standard amenities.


Property features

DoubleTree by Hilton at the Entrance to Universal Orlando features an outdoor pool, a children's pool, and a gym. Parking is available for USD 26.00 per night (USD 35 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, a spa tub, and conference space.

Room options

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)

1 Queen Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

1 King Bed | Sleeps 2

Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Guest reviews for DoubleTree by Hilton at the Entrance to Universal Orlando

Everyone (90) Couples (62) Family (120)
4
Partner Couples

Did not like that you have to ask Housekeeping to clean your room for each day or for everyday. Hotel room floor had stains. All of the Staff was friendly and helpful. Shuttle bus to Universal was great. Restaurants were good.

By on May 7, 2022

Review comment responded on May 10, 2022

Thank you for taking the time to share your 4/5 review with us, DeWayne. We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward. We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!

5
Family

Excellent property would highly recommend

By , from Chicago on May 4, 2022

Review comment responded on May 5, 2022

Thanks for sharing this perfect rating, Sylvia! We're thrilled to hear you enjoyed your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

5
Family with small children

The property was beautiful, clean and great location

By on May 3, 2022

Review comment responded on May 4, 2022

Thank you for the excellent rating, Briana! We endeavor to go above and beyond to ensure our guests have a memorable experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We look forward to hosting you again soon.

3
Family with small children

Quiet ,what i didnt like was that it was a hassle trying to get a hold of someone noone answered the phone ,noone came around to provide room cleaning.

By on May 2, 2022

Review comment responded on May 3, 2022

Thank you for sharing your feedback, Jaime. We're disappointed to hear you were unsatisfied with your stay. We strive to provide our guests with a wonderful experience from beginning to end so it's great you enjoyed our peaceful atmosphere. Please know your feedback regarding our communications and service will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another opportunity to provide you with the quality experience we're truly capable of sharing with our guests. Thank you again for the feedback.

5
Family Family with small children

Everything about this place was great. We only stayed one night but signed up to come later to really enjoy the amenities. The only thing is our bath gel was completely out - just would have been nice to try it out. Everything else was wonderful.

By on May 1, 2022

Review comment responded on May 2, 2022

Thank you for the great review, Bill! We're happy you had a pleasant experience with us! However, we regret that our bath gel was emptied. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience!

4
Friends

Liked big hotel Paint missing on the bathroom door

By on Apr 28, 2022

Review comment responded on Apr 30, 2022

Thanks for the 4/5 rating, Aseel! We're happy you had such a lovely stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

5
Family

Very nice and clean. Staff very friendly . Our room always felt damp, however. Never understood why. Had to always turn down AC to dry out bedding.

By on Apr 24, 2022

Review comment responded on Apr 25, 2022

Thank you for the great rating, Tina! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our friendly staff and clean accommodations, but we are disappointed to hear that we could have done more for you with your bedding. We will share your feedback with our team moving forward. We look forward to sharing an even better experience with you soon! Have a beautiful day!

5
Family with small children

I like that it’s walkable distance to Universal.. around 15 min of pleasant walk! Hotel is fine too. I liked Starbucks on the property but it’s extremely long wait. It took me 45 min to get 2 drinks. I’m from New York and we don’t wait that long for a coffee 😎💅 in general it’s fine hotel.

By on Apr 23, 2022

Review comment responded on May 6, 2022

Thank you for taking the time to leave this wonderful review, Svetlana! We're so glad to hear that you had a positive stay with us at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We're also thrilled that you loved our central location so much! We'd love to see you again soon so we can share an even more enjoyable experience with you.

3
Family

The property is well-located, and overall clean. The staff was friendly and courteous overall. Unfortunately we had a VERY noisy neighbor (12:30 at night, with small children - a loud gathering in their room), and while I did alert the staff, it seems that not much was done. So I ended up having a verbal altercation with the neighbors' guests (a single woman with 4 young children partying at midnight with her friends in the hotel room - very sad for the children). Anyway, I requested a change of room, which your staff took care of the next day, and after that all was fine. It was unpleasant and actually somewhat scary, as she had a threatening tone toward me (in front of her small children - again very sad). I never heard the staff interact with the guests in the neighboring room, which was discouraging. However, the manager gave us one night free, which I did appreciate.

By on Apr 21, 2022

Review comment responded on May 2, 2022

Thank you for your feedback, Janet. We're disappointed to hear that you were not completely satisfied with your experience with us, and we do sincerely apologize. We are dedicated to providing our guests with quality service and accommodations. It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future. We'd love to host you again and give you the wonderful experience we have become known for here.

3
Family

Neutral

By on Apr 20, 2022

Review comment responded on Apr 30, 2022

Thank you for sharing your feedback, Tiffany! We are happy that you found your stay to be agreeable. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

DoubleTree by Hilton at the Entrance to Universal Orlando

5780 Major Blvd, Orlando, FL 32819
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