Everything was great. Only issue I had was check out. There seemed to be come confusion and I got stuck at an exit gate. Had to call for assistance and got helped in seconds. But that was the only mishap. I would stay there again.
It was a clean and friendly environment!
Dirty carpets in the room, uncomfortable pillows and minimal food options at American Grill. But staff were friendly and helpful.
This was an inexpensive option for a quick trip to Universal Orlando. It had a resort vibe and was beautiful inside. In a weird area but within walking distance to Universal.
Overall it’s a dated, dirty hotel
Great experience
The property is just OK. The mattress on the bed was not comfortable. My husband and I checked in, and the young lady by the name Ariana was ok; it felt as she wasn't happy; however my husband asked her how her day was going and she smiled a little bit; it would have been nice if all the employees would asked guests Welcome to Doubletree what brings you here to Orlando. We had a few issues with a slow drain in the tub; also water leaking from the tub which was fixed. We really enjoyed the pool. The drinks are EXTREMELY high; so if you want to drink, bring your own. Overall, I would rate our experience a 5.
Web site said jacuzzi. I cant find one. I come back from ukrain war all i wanted was a hot tub. Not a cold pool.
Very nice hotel and the room was very clean. Beds were pretty comfortable. Check in was fairly easy too. My only complaint would be that they use your room key to swipe in and out of parking lot. The actual key never worked for us. I had to use the digital key in their app to open the gate. That part annoyed me a little but wasn’t a deal breaker. Would stay again.
This place I thought was nice by the pictures. Hot tub isn’t even hot. The elevator was down so it was a ten -12 minute process to get to and from your room. They have events going on and then you wouldn’t be allowed in the hot tub section. Basically don’t stay here if you don’t want to get extra charges after the fact
When you book thru a travel site, they do not tell you there is a deposit of $250 and you pay for self parking every night that comes out of your deposit, also all the food is just charged to your room. They ask you your room # when you go tobthe restaurants, they dont have anyway of checking to make sure, so we had charges charged to our room for food that was not ours, when we got the bill we had to go over it line by line to make sure there was nothing else. For parking they just charge you for as many nights as you are booked, your room key is supposed to let you in and out of the parking areaand it never works. We had 1 night we were not parked there and had to have them remove it because they just dont keep track is what we were told. If the room key had worked to get in and out of the gate, they could keep better track. The front desk staff were very nice, they try to help as much as they can.
Hotel was very clean and staff was nice. 1/3 elevators was down the entire stay and 1 was down off and on during the stay. Should I find myself in Orlando again, I will likely stay here.
Located in Florida Center within a short walk of Orlando International Premium Outlets, DoubleTree by Hilton at the Entrance to Universal Orlando is within a mile (2 km) of other popular sights such as Universal CityWalk. This 742-room, 4-star hotel has 2 restaurants, an outdoor pool, and a 24-hour gym.
Enjoy dining at American Grill, one of 2 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10 AM.
50-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. MP3 docks, refrigerators, and coffee makers are also available.
DoubleTree by Hilton at the Entrance to Universal Orlando features an outdoor pool, a children's pool, and a 24-hour gym. Valet parking is available for USD 38.00 per night. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a spa tub, and meeting rooms.
Everything was great. Only issue I had was check out. There seemed to be come confusion and I got stuck at an exit gate. Had to call for assistance and got helped in seconds. But that was the only mishap. I would stay there again.
Thanks for the perfect rating, Jason!We're pleased to hear that you have fully enjoyed your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
Thanks for the perfect rating, Tony! We can't wait to see you again soon for another amazing experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Have a great day!
Rhasika, thank you for taking the time to rate your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're pleased to hear that your experience was pleasant, and we hope to welcome you back again in the future for an even more enjoyable stay.
Thanks for the perfect rating, Leary!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando.
It was a clean and friendly environment!
Dushellla, it's wonderful to know your stay at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando was enjoyable. We're glad that the cleanliness and welcoming atmosphere stood out. We look forward to welcoming you back soon!
Dirty carpets in the room, uncomfortable pillows and minimal food options at American Grill. But staff were friendly and helpful.
We appreciate you taking the time to share your concerns with us, Sowmya.We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
This was an inexpensive option for a quick trip to Universal Orlando. It had a resort vibe and was beautiful inside. In a weird area but within walking distance to Universal.
Michael, thank you for your comments. At DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, we're pleased to know that you appreciated our affordable rates, inviting interior and our convenient location close to Universal Orlando. We hope to welcome you back on your next trip to the area.
Overall it’s a dated, dirty hotel
We appreciate the feedback, Aron.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.
Great experience
Thank you for this excellent rating, Louis!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We'd love to host you again someday for yet another unforgettable visit.
Romil, it is heartening to hear your overall experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando was satisfactory. We acknowledge the incident during your check-out process and are glad our team members promptly assisted you. We continually strive to perfect all areas of our service and your feedback serves as a guide for improvement. Looking forward to welcoming you back for another great stay.