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DoubleTree by Hilton at the Entrance to Universal Orlando

4.0 out of 5.0

Recent guest reviews

Closeness to everything, the lovely warm cookie when you arrive.

Friendly staff. Convenient location. Shuttle to Universal. Rooms are a good size.

Loves this location. Everyone was so nice and accommodating.

Unfortunately we found a rouch in our room that was about 2 inches long. We sent the picture to Managment but not much was done about it.

The hotel was nice but they get you with a hidden charge. PARKING! no where did it tell me parking was going to cost $23 dollars a day! If they would have told me that I definitely would not have stayed there. That parking fee is beyond ridiculous and is out right outrageous. There are plenty of other amazing places to stay that won’t have this hidden charge. Very disappointed.

Great location ... close to everything Shopping Spas Restaurants nearby Starbucks in hotel a plus Lovely fire pit

Bathroom cleanliness could be better. Was pleased with everything else.

Bad/inaccessible wifi; Expensive parking; Nickling and diming; Added/hidden cost for mail; Event room heat didn't work; Nice bedrooms but otherwise a bust

Having to pay 20 dollars for parking is really outrageous. Hotel is very dated, and needs some improvements. Location is golden.

We had a wonderful stay. Hotel was super convenient to theme parks.

Great hotel,great staff.Thank you Hiltons for our great vacation

Parking and breakfast are extra charges: both in the range of $20 /vehicle and per person.. that really increases the net cost of this hotel

Great stay, room was clean and the staff was pleasant. I liked having a shuttle in the morning to the parks. The only complaint I had was that, I ordered a wake up call and didn’t get one. It’s all good the 3 alarms I set worked :)

Great bed!!! We both slept like a baby. Convenient to everything we had scheduled for the weekend!

We were pleasantly surprised and happy our overall experience.

Great location. The elevators weren’t working and our room was on the 16th floor ☺️

Hotel is conveniently located, with terrific customer service; the room was clean, but surprisingly spare of extras considering it's allegedly a Hilton Honors room; noise in next room was quite audible.

5780 Major Blvd Orlando FL

Hotel highlights

  • Steps from Universal Orlando Resort
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

DoubleTree by Hilton at the Entrance to Universal Orlando places you within a mile (2 km) of popular attractions like Universal CityWalk™ and Orlando International Premium Outlets. This 742-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center.


Dining

Enjoy dining at Pompano, one of 2 onsite restaurants. You can sip a beverage at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6 AM to 10 AM.


Rooms

Guests can expect to find 32-inch a flat-screen TV with cable channels and pay movies, along with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include an MP3 dock, a sofa bed, and a refrigerator.


Property features

DoubleTree by Hilton at the Entrance to Universal Orlando features an outdoor pool, a children's pool, and a fitness center. Parking is available for USD 23.00 per night (USD 29 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Other amenities at this family-friendly hotel include a spa tub, free WiFi in public areas, and conference space.

Room options

Room, 1 King Bed

King 1 | Sleeps 2

Premium Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 5

Room, 2 Queen Beds, Non Smoking (Universal View)

Queen 2 | Sleeps 4

Room, 1 King Bed, Non Smoking, Corner

King 1 | Sleeps 3

Guest reviews for DoubleTree by Hilton at the Entrance to Universal Orlando

Everyone (52) Family (3)
5
Families

Closeness to everything, the lovely warm cookie when you arrive.

By on Mar 17, 2019

Review comment responded on Mar 18, 2019

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4
Families

Friendly staff. Convenient location. Shuttle to Universal. Rooms are a good size.

By , from Eastern Shore, MD on Feb 26, 2019

Review comment responded on Feb 26, 2019

Thank you for your review. I'm happy you enjoyed your stay and that our staff took care of you. We hope to welcome you back in the near future.

5
Families

Loves this location. Everyone was so nice and accommodating.

By on Feb 23, 2019

Review comment responded on Feb 25, 2019

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

3
Everyone

Unfortunately we found a rouch in our room that was about 2 inches long. We sent the picture to Managment but not much was done about it.

By on Jan 23, 2019

Review comment responded on Feb 23, 2019

I apologize for this experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

2
Everyone

The hotel was nice but they get you with a hidden charge. PARKING! no where did it tell me parking was going to cost $23 dollars a day! If they would have told me that I definitely would not have stayed there. That parking fee is beyond ridiculous and is out right outrageous. There are plenty of other amazing places to stay that won’t have this hidden charge. Very disappointed.

By on Jan 22, 2019

Review comment responded on Feb 21, 2019

I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so that we can discuss your issues personally.

4
Everyone

Great location ... close to everything Shopping Spas Restaurants nearby Starbucks in hotel a plus Lovely fire pit

By on Jan 19, 2019

Review comment responded on Feb 25, 2019

Thank you for your positive comments and I am pleased that you had a good stay overall. We look forward to seeing you soon.

4
Everyone

Bathroom cleanliness could be better. Was pleased with everything else.

By on Jan 6, 2019

Review comment responded on Feb 19, 2019

I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay.

1
Everyone

Bad/inaccessible wifi; Expensive parking; Nickling and diming; Added/hidden cost for mail; Event room heat didn't work; Nice bedrooms but otherwise a bust

By on Dec 18, 2018

3
Everyone

By on Dec 16, 2018

3
Everyone

By on Dec 13, 2018

DoubleTree by Hilton at the Entrance to Universal Orlando

5780 Major Blvd, Orlando, FL 32819