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DoubleTree by Hilton at the Entrance to Universal Orlando

4.0 star property
Suburban hotel with 2 restaurants and bars

Choose dates to view prices

Photo gallery for DoubleTree by Hilton at the Entrance to Universal Orlando

Outdoor pool
Creator video - submitted by lana__creator
50-inch flat-screen TV with cable channels, TV, pay movies
Suite, 2 Bedrooms | In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

Explore the area

View in a map
5780 Major Blvd, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪1 min walk‬
  • Place, Orlando International Premium Outlets
    ‪9 min walk‬
  • Place, Universal Studios Florida
    ‪13 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪15 min drive‬

Room options

View all photos for Corner King Room

In-room safe, desk, laptop workspace, iron/ironing board

Corner King Room

  • Sleeps 3

View all photos for Corner Two Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Corner Two Queen Room

  • Sleeps 5

View all photos for Universal View King Room

In-room safe, desk, laptop workspace, iron/ironing board

Universal View King Room

  • Sleeps 2

View all photos for Universal View Two Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Universal View Two Queen Room

  • Sleeps 4

View all photos for Suite, 2 Bedrooms

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(55 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

8.8 out of 10
Excellent
(66 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

8.2 out of 10
Very good
(32 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(22 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Non Smoking, Corner

7.8 out of 10
Good
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

9.0 out of 10
Wonderful
(76 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(698 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(66 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Universal View)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Universal View)

8.6 out of 10
Excellent
(171 reviews)
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Parlor)

Room (Parlor) | Living area | 50-inch flat-screen TV with cable channels, TV, pay movies

Room (Parlor)

  • Sleeps 1
  • 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Fitness)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Fitness)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Fitness)

Room, 1 King Bed (Fitness) | In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Fitness)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for King Mobility Accessible Room with Roll-in Shower

In-room safe, desk, laptop workspace, iron/ironing board

King Mobility Accessible Room with Roll-in Shower

  • Sleeps 2

View all photos for Queen Mobility Accessible Room with Roll-in Shower

In-room safe, desk, laptop workspace, iron/ironing board

Queen Mobility Accessible Room with Roll-in Shower

  • Sleeps 2

View all photos for Two Queen Mobility Accessible Room with Roll-in Shower

In-room safe, desk, laptop workspace, iron/ironing board

Two Queen Mobility Accessible Room with Roll-in Shower

  • Sleeps 4

View all photos for Two Queen Mobility/Hearing Accessible Room with Roll-in Shower

In-room safe, desk, laptop workspace, iron/ironing board

Two Queen Mobility/Hearing Accessible Room with Roll-in Shower

  • Sleeps 4

View all photos for Parlor Room

Living area | 50-inch flat-screen TV with cable channels, TV, pay movies

Parlor Room

  • Sleeps 1

View all photos for Palor Attached to a Sleeping Room

Living area | 50-inch flat-screen TV with cable channels, TV, pay movies

Palor Attached to a Sleeping Room

  • Sleeps 1

View all photos for Fitness King Room

In-room safe, desk, laptop workspace, iron/ironing board

Fitness King Room

  • Sleeps 2

View all photos for Fitness Two Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Fitness Two Queen Room

  • Sleeps 4

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(111 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds Room

In-room safe, desk, laptop workspace, iron/ironing board

Two Queen Beds Room

  • Sleeps 4

View all photos for King Bed Room

Free toiletries, hair dryer, towels, soap

King Bed Room

  • Sleeps 2

View all photos for Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Queen Room

  • Sleeps 2

View all photos for Queen Mobility/Hearing Accessible Room with Roll-in Shower

Bathroom | Free toiletries, hair dryer, towels, soap

Queen Mobility/Hearing Accessible Room with Roll-in Shower

  • Sleeps 2

Mobility Accessible-two Queens With Tub

  • Sleeps 4

View all photos for Mobility Accessible-Two Queens with Tub

In-room safe, desk, laptop workspace, iron/ironing board

Mobility Accessible-Two Queens with Tub

  • Sleeps 4

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About the neighborhood

Orlando

Located in Florida Center within a short walk of Orlando International Premium Outlets, DoubleTree by Hilton at the Entrance to Universal Orlando is within a mile (2 km) of other popular sights such as Universal CityWalk. This 742-room, 4-star hotel has 2 restaurants, an outdoor pool, and a 24-hour gym.

What's nearby

  • Universal Orlando Resort - 1 min walk - 0.1 miles
  • Orlando International Premium Outlets - 9 min walk - 0.5 miles
  • Universal CityWalk - 10 min walk - 0.6 miles
  • Universal Studios Florida - 13 min walk - 0.7 miles
  • Universal’s Islands of Adventure - 17 min walk - 0.9 miles

Getting around

  • Orlando Station - 12 min drive
  • Sand Lake Road Station - 20 min drive
  • Orlando Intl. Airport (MCO) - 20 min drive

Restaurants

  • ‪Miller's Ale House - ‬5 min walk
  • ‪Burger King - ‬6 min walk
  • ‪Tabla Indian Chinese Thai - ‬6 min walk
  • ‪Wendy's - ‬9 min walk
  • ‪TGI Friday's - ‬4 min walk

About this property

DoubleTree by Hilton at the Entrance to Universal Orlando

Suburban hotel with 2 restaurants and bars
DoubleTree by Hilton at the Entrance to Universal Orlando features an outdoor pool, a children's pool, and a 24-hour gym. Valet parking is available for USD 41.00 per night. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a hot tub, and meeting rooms.
50-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. MP3 docks, refrigerators, and coffee makers are also available. Housekeeping is available on request.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 33 per night; includes in/out privileges)
  • Secured valet parking on site (USD 41 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 16.99 to 29.99 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • American Grill
  • Gelato Ice Cream Shop
  • Pizza, Burgers, and More
  • Sunshine Cafe

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 33 meeting rooms
  • Business center

Outdoors

  • Firepit
  • In a state park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 18 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75.00 per pet, per night
  • Dogs and cats only
  • Pet weight must not exceed 60 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Children 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 16.99 to 29.99 per person
  • Self parking fee: USD 33.00 per night (in/out privileges)
  • Secured valet parking fee: USD 41.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 11 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Entrance
DoubleTree Hilton Entrance Hotel
DoubleTree Hilton Entrance Hotel Orlando Universal
DoubleTree Hilton Entrance Universal Orlando
DoubleTree Hilton Orlando Universal
DoubleTree Orlando Universal
DoubleTree Orlando Universal Entrance
Hilton DoubleTree Orlando Universal
Hilton Entrance
Doubletree Orlando
Doubletree Universal
Orlando Doubletree
DoubleTree Hilton Entrance Universal Orlando Hotel
DoubleTree Hilton Entrance Universal Hotel
DoubleTree Hilton Entrance Universal
DoubleTree by Hilton at the Entrance to Universal Orlando Hotel

Frequently asked questions

Is free cancellation available at DoubleTree by Hilton at the Entrance to Universal Orlando?

DoubleTree by Hilton at the Entrance to Universal Orlando offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at DoubleTree by Hilton at the Entrance to Universal Orlando?

As of Dec 15, 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton at the Entrance to Universal Orlando on Dec 17, 2025 start from $98.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near DoubleTree by Hilton at the Entrance to Universal Orlando?

This hotel is situated in Florida Center within a short 2-minute walk of Universal Orlando Resort and also 12 minutes on foot from Orlando International Premium Outlets. You'll also find Universal’s Islands of Adventure and Universal CityWalk less than a mile away.

Is there parking available at DoubleTree by Hilton at the Entrance to Universal Orlando?

Yes, secured valet parking is offered for USD 41.00 per night with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does DoubleTree by Hilton at the Entrance to Universal Orlando feature a casino at the property?

No, DoubleTree by Hilton at the Entrance to Universal Orlando doesn't have a casino.

Will I find an indoor pool at DoubleTree by Hilton at the Entrance to Universal Orlando?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7 AM and 11 PM.

Is DoubleTree by Hilton at the Entrance to Universal Orlando a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and 2 restaurants.

Are there hot tubs at DoubleTree by Hilton at the Entrance to Universal Orlando?

Yes, guests can enjoy a spa tub at this hotel.

Does DoubleTree by Hilton at the Entrance to Universal Orlando have a restaurant that serves breakfast?

Yes, DoubleTree by Hilton at the Entrance to Universal Orlando has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does DoubleTree by Hilton at the Entrance to Universal Orlando allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at DoubleTree by Hilton at the Entrance to Universal Orlando for a fee of USD 75.00 per pet, per night.

Are there connecting rooms at DoubleTree by Hilton at the Entrance to Universal Orlando?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to DoubleTree by Hilton at the Entrance to Universal Orlando?

The closest major airport to DoubleTree by Hilton at the Entrance to Universal Orlando is Orlando Intl. Airport (MCO), which is 13.3 mi away (20 minutes by car). Another top airport is Kissimmee, FL (ISM-Kissimmee Gateway), which is located 19.8 mi away (28-minute drive).

Can I book a room with a balcony at DoubleTree by Hilton at the Entrance to Universal Orlando?

No, there aren't any guestrooms with balconies at DoubleTree by Hilton at the Entrance to Universal Orlando.

DoubleTree by Hilton at the Entrance to Universal Orlando Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 3893 out of 6898 reviews
Rating 8 - Good. 1444 out of 6898 reviews
Rating 6 - Okay. 768 out of 6898 reviews
Rating 4 - Poor. 383 out of 6898 reviews
Rating 2 - Terrible. 410 out of 6898 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Nice resort convenient location for universal
Stayed 1 night in Aug 2025

8/10 Good

cary

Stayed 3 nights in Oct 2025

6/10 Okay

Bernadette

The bed was very uncomfortable very hard. I didn’t think the room was clean and there was no free breakfast.
Stayed 2 nights in Oct 2025

8/10 Good

Jennifer

Stayed 1 night in Oct 2025

4/10 Poor

Levente

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Door knob falling off. Noisy in the hallway. Tv constantly cutting out like the internet is too slow.
Stayed 1 night in Oct 2025

10/10 Excellent

Sofia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything from the hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 3 nights in Sep 2025

10/10 Excellent

Othniel

Stayed 1 night in Sep 2025

8/10 Good

STEVEN LEE, Holladay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean. The staff were excellent. The property is older and needs to have some repairs. Our room door was stuck and you had to force the door open or kick it open. We were in room 732.
Stayed 2 nights in Sep 2025

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que me gusta de este hotel es que está muy cerca de universal studios donde puedes ir caminando o en lis buses que ellos proveen
Stayed 2 nights in Sep 2025

6/10 Okay

Elisabeth

Traveled with partner
Liked: Cleanliness
Front desk and all staff were great. However, the parking situation for customers is ridiculous—charging almost $40 per night for parking is excessive and needs improvement. Additionally, it was very annoying to be repeatedly approached by multiple staff members pressing me to sign up for the Honors program, even when I was trying to relax. The persistence was a bit much and happened everywhere on the property. There should be a better system in place to prevent guests from being pressured or asked multiple times by different people about the same thing. As I said your staff is amazing. I travel alot to orlando. This isnt a place I would choose again. This was my 2nd time at this location.
Stayed 3 nights in Sep 2025

4/10 Poor

Lois

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Convenient location. Housekeeping didn’t come until 7:30pm. Room was dirty. Tv didn’t work. Food was super expensive. AC didn’t work. Beds were very uncomfortable.
Stayed 2 nights in Sep 2025

2/10 Terrible

Samera

Traveled with family
Disliked: Amenities
Rude staff. Can’t understand basic questions or requests. Really has gone downhill.
Stayed 7 nights in Sep 2025

10/10 Excellent

Vivian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious room
Stayed 3 nights in Sep 2025

8/10 Good

Jomeca Meildred Rusiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient. Only things that bothered us was that complimentary water bottle has to be picked up at the front desk which usually has lines of people checking in. Ended up purchasing our own drinking water instead. Secondly the shower drain was slow-draining. By the end of your shower you are stepping on a pool of water. Also toilet doesn't flush well. Have to flush multiple times to keep the toilet decent. Overall still a good stay. Staff were nice.
Stayed 4 nights in Sep 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The available breakfast was far too expensive! They’re definitely needs to be more options for breakfast. My daughter and I only got coffee because we could not believe how much an omelette cost. We ended up getting her coffee and breakfast next-door, which was much more reasonable and cost.
Stayed 5 nights in Sep 2025

6/10 Okay

Dylan

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It works if you want to walk to Universal. What I didnt like was the elevators dont require a key card to access your floor. In one of the elevators, the buttons were smashed in and just looked so bad. Overall our room was ok, the bathroom light wouldnt stop flickering/flashing when on. The shower controls were broke. You had to perfectly hold the handle in the middle, if you dont it would fall and burn you. So a luke warm shower was the only option. House keeping was on point. Everytime we arrived back to our room, it would be perfectly made.
Stayed 3 nights in Sep 2025

10/10 Excellent

Hailey Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
good time
Stayed 3 nights in Sep 2025

10/10 Excellent

Jacqueline

Traveled with family
Beautiful property and great service
Stayed 1 night in Sep 2025

10/10 Excellent

Mercelis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and accessible. Located in a great location.
Stayed 2 nights in Aug 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and great if going to universal!!
Stayed 1 night in Sep 2025

6/10 Okay

Heidi

Traveled with family
Disliked: Property conditions & facilities

Needs attention

Outside pool area needed attention. Hot tub wasn’t working for the whole stay ( no heat, water was cooler than the pool) and hotel umbrella wasn’t secured in it holder and flew out into the pool on top of us. Food wasn’t available outside.
Stayed 3 nights in Sep 2025

10/10 Excellent

Stefanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to universal where we were visiting. Everyone was very nice. Room was nice. Bed comfortable. View was really nice.
Stayed 1 night in Sep 2025

10/10 Excellent

Shirley

Stayed 1 night in Sep 2025

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