It was a pretty area, confusing inside, congested at times. Boats cool.
Wasn’t cleaned or taken care of, paid extra for a better room, like a lot extra and wasn’t worth the value. Hotel staff were made aware and nothing was done until after i left. Not very helpful.
The major plus about this property is the POOL sizes and various locations for posting up for the day... hours... or what you please. The single slide does help when it comes to kids... but that is all the kid amenity it has. But having 3plus pools and a large one does help. The transportation service to any disney location is also a plus. The boat, the bus or just walking. Reduces stress on paying for parking elsewhere. The parking price is high at this hotel, specially valet. 42 plus tax? really? A bit steep if you ask me. But I'm assuming i'm paying for the bus/boat service provided by this hotel. The FUEL and FOUTAIN for daily dining were great. Great staff. The breakfast location.. also great. Pricing was perfect. Great staff. The room itself... some 'older' items in the room are not that bad. Beds are comfortable. Sofa Bed for kids was fine too. The living room chairs.. very comfy. Almost sleep on them. One place I was looking forward too was SHULA's. Was a downer. Salmon? Dry. Crab Cake? Dry. We asked for more guac dressing. MacNCheese? Dry. Not cheesy at all. Brussel Sprouts? sour. no real flavor and too al dente. It was a letdown.
Honestly I am very disappointed and disgusted. First timeTo Disney world I decided to stay with my entire family of 15 people at a Walt Disney hotel thinking there would be Disney characters or something for kids but nothing was Disney about this hotel. Secondly, this hotel is not kid friendly or safe my 1 year old and 2 year old can easily unlock the door and SAFTEY lock on the door to the room. They even escaped at one point. How is this safe? Thirdly, the store near the lobby tried to sell me expired milk for my baby because they refused to stock the refrigerator with fresh milk until the milk which was expiring the same day was gone. Mind you it was 10 pm already so technically it was basically expired milk and they were arguing with me and another mother who was also complaining she couldn’t find fresh milk for her baby. Terrible terrible terrible. Just disgusted and upset that this hotel ruined our vacation for on Disney world for the first time. Never again.
the property is very good
Poor customer service all around. Tried reaching out to them regarding their services to know options for my wife and daughter with auto-immune conditions and could not get anyone to assist me. They will not answer a phone. As such, if you are dissatisfied with their service, it doesn't matter. You're essentially strong-armed into keeping your reservation because they "don't offer refunds". It's clear that they couldn't care less about customer satisfaction or service.
If you are trying to stay on Disney property, I suggest staying some where else. From the start, I left my vehicle at valet and they locked my cars in my car. They claimed security didn’t want to do anything about it and I had to stand there for an hour while I had to wait for a locksmith, that I PAID FOR. Don’t worry, no management came out to apologize and they still charged me $32 a day for parking. This hotel is all about fees. They charged room service fees and WiFi fees and neither room service nor the WiFi worked. I had to go down to a restaurant and order take out. The area and rooms are nice. We walked over to Epcot since it is very close. Even though the rooms seem less expensive, with all the fees added you might as well pay the extra money for the Yacht club (we typically stay there but no rooms were available).
Awesome time
easy walk to Epcot & Hollywood Studios. Boardwalk area great for entertainment
front desk very slow in person and on room phone. Bathroom was not cleaned very well.
Front desk staff were less than welcoming when we checked in and asked about when our room might be ready. Daily resort fee charged with no daily housekeeping and never informed that there would be no housekeeping during our stay.
Good
Enjoyed the tranquility and how easy it was to get to and from every amenity
This was our third time staying at the Dolphin. It is convenient and an easy walk to the boardwalk and close to Disney Springs and Typhoon Lagoon. Breakfast at the Swan is great although not open everyday, leaving limited and sub optimal options. The pool area is great for families and has decent options for poolside snacks and drinks.
Leaf blowers would not leave the pool area for hours. The noise was Unbearable and the hotel refuses to ask them to stop. I never get a vacation and on the one day I wanted to relaxes the leaf blower guys were literally one meter from me with their own ear protectors on. Horrible and not what I would expect from a Disney resort
The would have been great however, check in wasn’t as stated. Closer to 5pm, and check out day they really wanted you out at 7am. Guest services and the front desk are completely unavailable with wait times of over 30 minutes. Housekeeping staff was wonderful and pleasant. Overall it’s just better to book directly with Disney as this hotel and others are in this strange half relationship with Disney that’s just awkward to navigate.
Located in Bay Lake within a mile (2 km) of Disney's Hollywood Studios®, Walt Disney World Dolphin is within a few miles (5 km) of other popular sights such as Epcot®. This 1509-room, 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa. It's connected to the convention center in central Lake Buena Vista and also close to Disney's Animal Kingdom® Theme Park and Disney Springs®.
This resort serves as home to a lobby lounge, along with a café that specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect to find WiFi and 49-inch flat-screen TVs with satellite channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and laptop-compatible safes. Housekeeping is available once per stay.
Walt Disney World Dolphin features a private beach, a full-service spa, and 3 outdoor pools. Parking is available for USD 34.08 per night (USD 44.73 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, access to locker space, and dry cleaning/laundry. Other amenities at this beach resort include karaoke, a children's pool, and a 24-hour gym.
It was a pretty area, confusing inside, congested at times. Boats cool.
Wasn’t cleaned or taken care of, paid extra for a better room, like a lot extra and wasn’t worth the value. Hotel staff were made aware and nothing was done until after i left. Not very helpful.
The major plus about this property is the POOL sizes and various locations for posting up for the day... hours... or what you please. The single slide does help when it comes to kids... but that is all the kid amenity it has. But having 3plus pools and a large one does help. The transportation service to any disney location is also a plus. The boat, the bus or just walking. Reduces stress on paying for parking elsewhere. The parking price is high at this hotel, specially valet. 42 plus tax? really? A bit steep if you ask me. But I'm assuming i'm paying for the bus/boat service provided by this hotel. The FUEL and FOUTAIN for daily dining were great. Great staff. The breakfast location.. also great. Pricing was perfect. Great staff. The room itself... some 'older' items in the room are not that bad. Beds are comfortable. Sofa Bed for kids was fine too. The living room chairs.. very comfy. Almost sleep on them. One place I was looking forward too was SHULA's. Was a downer. Salmon? Dry. Crab Cake? Dry. We asked for more guac dressing. MacNCheese? Dry. Not cheesy at all. Brussel Sprouts? sour. no real flavor and too al dente. It was a letdown.
Honestly I am very disappointed and disgusted. First timeTo Disney world I decided to stay with my entire family of 15 people at a Walt Disney hotel thinking there would be Disney characters or something for kids but nothing was Disney about this hotel. Secondly, this hotel is not kid friendly or safe my 1 year old and 2 year old can easily unlock the door and SAFTEY lock on the door to the room. They even escaped at one point. How is this safe? Thirdly, the store near the lobby tried to sell me expired milk for my baby because they refused to stock the refrigerator with fresh milk until the milk which was expiring the same day was gone. Mind you it was 10 pm already so technically it was basically expired milk and they were arguing with me and another mother who was also complaining she couldn’t find fresh milk for her baby. Terrible terrible terrible. Just disgusted and upset that this hotel ruined our vacation for on Disney world for the first time. Never again.
the property is very good
Poor customer service all around. Tried reaching out to them regarding their services to know options for my wife and daughter with auto-immune conditions and could not get anyone to assist me. They will not answer a phone. As such, if you are dissatisfied with their service, it doesn't matter. You're essentially strong-armed into keeping your reservation because they "don't offer refunds". It's clear that they couldn't care less about customer satisfaction or service.
If you are trying to stay on Disney property, I suggest staying some where else. From the start, I left my vehicle at valet and they locked my cars in my car. They claimed security didn’t want to do anything about it and I had to stand there for an hour while I had to wait for a locksmith, that I PAID FOR. Don’t worry, no management came out to apologize and they still charged me $32 a day for parking. This hotel is all about fees. They charged room service fees and WiFi fees and neither room service nor the WiFi worked. I had to go down to a restaurant and order take out. The area and rooms are nice. We walked over to Epcot since it is very close. Even though the rooms seem less expensive, with all the fees added you might as well pay the extra money for the Yacht club (we typically stay there but no rooms were available).
Awesome time
