The room had a broken closet door know and the bathroom door wouldn’t shut. When the lady that checked us in she didn’t tell us about how to use the parking garage just that it cost $26 plus tax. She treated us like trash. We didn’t get a package like everyone else that was checking in got. I would not recommend this hotel to anyone and I have heard great things about double tree but will not say again. Also when people make reservations for this property you should let them know they need to pay for parking there’s no hotel parking that’s free.
It was a great stay. The only Issue is that they charge 26 dollars for parking.
Nice stay
Staff were very friendly
I had mold in my room that was running all along the desk under the desk all onto the carpet all along the wall towards the TV. I had a toilet that leaked I had a bathroom sink that would not drain. I reported it and nothing was ever done I should have a full refund I became ill from the mold and began wheezing. They didn’t even offer to switch my room
Staff was friendly and helpful!!! Great place to stay!
I like that our room was well-cleaned and the bathroom is nice and well-kept. These are the most important for travelers, of course. We appreciate the stickers that guarantees their guests that the rooms have been sanitized. I gave the rating score 4 because the elevator in the parking area looked like they neglected to clean or maintain it. It looked like elevators from horror movies. LOL
This is not a family oriented place. Nothing close to the facility. Very few eating places.
This was not a good experience for me. Staff did not stock or provide turn down service per request. Almost got stuck in the elevator, had to push door back open due to a power outage of some sort. Provided a $20 credit after the turn down service wasnt completed assuming we could use it for anything regarding the hotel but was told only for bar or to "room service". Overall terrible experience and had to still pay for parking despite being a hotel guest.
Great staff, all very friendly and welcoming. Madks and social distancing in place. The property was spotless.
Good service from the moment I got there and close to everything!
Customer Service and clean other than the fridge having leftover food in it. Also there was no microwave in the room.
Booked a 3 night getaway through Orbitz and with air fare and rental car and got an incredible deal. Check in at the Hotel was a little rocky because they had just re-opened after Covid shutdown and were short staffed. The door lock battery had died and we had to go back to the front desk twice and then wait for housekeeping to change it but the front desk person was very apologetic and provided a free bottle of wine for the hassle. After getting in our room, it was clean ,spacious ( Junior King Suite) and had a nice view of the pool area. Housekeeping was not provided due to Covid, however they did provide plenty of towels at our request. I didn’t find out that they charged for parking in their parking garage until we got there but there was plenty of street parking right next to the hotel. All in al it was a great getaway and we would definitely stay there again!
Located in Downtown Orlando, DoubleTree by Hilton Hotel Orlando Downtown is within 2 miles (3 km) of popular attractions such as Dr. Phillips Center for the Performing Arts and Exploria Stadium. This 342-room, 4-star aparthotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
This aparthotel serves as home to a bar, along with a restaurant that specializes in American cuisine. You can get a quick energy boost at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6 AM to 10:30 AM.
Each apartment has an array of amenities, including an MP3 dock, a coffee maker, and a laptop-compatible safe. Guests can expect to find 50-inch flat-screen TV with cable channels and pay movies, along with free WiFi and wired Internet. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a phone, a desk, and free toiletries.
At DoubleTree by Hilton Hotel Orlando Downtown, guests enjoy features like an outdoor pool, a 24-hour gym, and a rooftop terrace. Valet parking is available for USD 26 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
The room had a broken closet door know and the bathroom door wouldn’t shut. When the lady that checked us in she didn’t tell us about how to use the parking garage just that it cost $26 plus tax. She treated us like trash. We didn’t get a package like everyone else that was checking in got. I would not recommend this hotel to anyone and I have heard great things about double tree but will not say again. Also when people make reservations for this property you should let them know they need to pay for parking there’s no hotel parking that’s free.
It was a great stay. The only Issue is that they charge 26 dollars for parking.
Thank you for sharing your feedback, Esthefany. We aim to be transparent on our website about all of our fees and policies, including the parking charge, and we regret that you were unaware. We appreciate your input and are glad to know that the rest of your stay was enjoyable. Hopefully, we will have the opportunity to truly win you over with a future visit.
Nice stay
Thank you for the five-stars, Kamaro! It's exciting to hear that you fully enjoyed your stay and we hope to welcome you back to DoubleTree by Hilton Orlando Downtown soon!
Staff were very friendly
Thank you for sharing your feedback! We hope to see you again soon!
I had mold in my room that was running all along the desk under the desk all onto the carpet all along the wall towards the TV. I had a toilet that leaked I had a bathroom sink that would not drain. I reported it and nothing was ever done I should have a full refund I became ill from the mold and began wheezing. They didn’t even offer to switch my room
Tricia, we are surprised to learn of your experience and apologize as it appears our team was not as responsive as we would have hoped for. I undoubtedly will be looking into this matter right away to ensure it is resolved. We would love to connect and work to restore your trust one day soon!
Staff was friendly and helpful!!! Great place to stay!
I like that our room was well-cleaned and the bathroom is nice and well-kept. These are the most important for travelers, of course. We appreciate the stickers that guarantees their guests that the rooms have been sanitized. I gave the rating score 4 because the elevator in the parking area looked like they neglected to clean or maintain it. It looked like elevators from horror movies. LOL
It brings us joy to read that our team's dedication to ensuring pristine accommodations contributed significantly to your positive experience here at DoubleTree Orlando Downtown! Thank you for the lovely review, and we surely will address your elevator concerns right away! We are eager to earn that fifth star the next time you are in town!
This is not a family oriented place. Nothing close to the facility. Very few eating places.
It's disappointing to hear that your stay fell short of expectations And we appreciate your feedback. Our staff is always eager to guide you to their favorite local destinations and help arrange transportation. We'd love to have another chance to change your impression of us.
This was not a good experience for me. Staff did not stock or provide turn down service per request. Almost got stuck in the elevator, had to push door back open due to a power outage of some sort. Provided a $20 credit after the turn down service wasnt completed assuming we could use it for anything regarding the hotel but was told only for bar or to "room service". Overall terrible experience and had to still pay for parking despite being a hotel guest.
Your feedback is disheartening as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. We'd love to connect with you to learn more. Please allow us another chance to welcome you back so we can improve your impression of us.
Pamela, we are glad you brought your concerns to our attention. We apologize for the oversights in your room and will have them resolved immediately. Unfortunately, when reservations are not made with us we are unable to make changes to the rates. They must be done by the booking agency. We apologize this was not clear and we left a negative impression. We hope to assist you in the future and ensure a more seamless experience from start to finish.