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Recent guest reviews

Heard loud banging sounds all night from floors above and below. It’s close to parks but lacking compared to other universal high end properties. Stay elsewhere.

Ease of park access makes this property special.

When I was booking this trip I had a family in a badly injured and I mistakenly booked the wrong day. After waiting on the phone for 30 minutes to finally talk to someone to be told sorry your were a no show and there’s nothing we can do for you (not even a small amount of my money back. So disappointing !

For $550/night I expect a room with functioning AC, working outlets and housekeeping. Pool advertised on their website as opening at 8am, not the case. Long hold time (over 30 minutes) when attempting to request more towels or when inquiring with concierge about dining questions. In addition, express pass (which you receive when staying at universal’s premier resorts) no longer includes restaurants. Impossible to make reservations day of or prior for dinners, Hard Rock staff was unable to help. It was not communicated that there was a change to this. This resort, as well as the theme parks, were understaffed resulting in a less than pleasant experience. Best part of this resort was its close location to the parks, however I would NOT recommend staying there anytime soon.

Everything was great. Staff was extremely polite, friendly and knowledgeable.

Pool area with the dj and rock music all day! Also loved the walking distance to the parks and early entry to Universal

The pool was nice when it was open, hot tub was great when it worked, room service took forever, gone all day only to find our room not cleaned and the hotel charged us twice for everything which was shocking ( speaking to other guests we were not the only ones) which was very frustrating considering how expensive everything was

Hotel rooms seem older. Aren’t luxurious for the price. Pool was nice, The Kitchen was delicious, and the express passes are the real reason we stayed here.

Candace was awesome at check in & got us on our way immediately.

Universal Blvd Orlando FL

Hotel highlights

  • Steps from Universal Orlando Resort and Universal Studios Florida
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Florida Center, Universal's Hard Rock Hotel is adjacent to Universal Studios Florida and within a 15-minute walk of popular sights like Universal CityWalk. This 650-room, 4-star aparthotel has an outdoor pool along with free in-room WiFi and a gym.


Dining

Enjoy a drink at the lobby lounge or relish the American cuisine at The Kitchen, one of 3 onsite restaurants, which serves breakfast, lunch, and dinner. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 11:00 AM.


Rooms

Each apartment has an array of amenities, including an iPod dock, a coffee maker, and free newspapers. Guests can expect to find free WiFi and a 32-inch flat-screen TV with cable channels and pay movies. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a safe, a phone, and an ironing board.


Property features

Guests of Universal's Hard Rock Hotel have access to an outdoor pool, a gym, and a sauna. If you drive, self parking is USD 28.00 per night, and there's also a free theme park shuttle. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly aparthotel include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Club Room, 2 Queen Beds, Non Smoking (Hard Rock Club)

2 Queen Beds | Sleeps 5

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Suite, Non Smoking (Future Rock Star Suite)

1 King Bed and 2 Twin Beds | Sleeps 5

Deluxe Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Guest reviews for Universal's Hard Rock Hotel

Everyone (19) Family (10)
4
Everyone

By , from salem on Apr 30, 2022

5
Everyone

By on Dec 28, 2021

3
Family Family with small children

Heard loud banging sounds all night from floors above and below. It’s close to parks but lacking compared to other universal high end properties. Stay elsewhere.

By on Nov 14, 2021

Review comment responded on Nov 14, 2021

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

5
Everyone

By on Oct 15, 2021

5
Family with small children

Ease of park access makes this property special.

By on Sep 17, 2021

Review comment responded on Sep 18, 2021

Thanks for the stellar five star review!

5
Everyone

By on Aug 24, 2021

4
Everyone

By on Aug 5, 2021

1
Everyone

By on Aug 1, 2021

1
Everyone

When I was booking this trip I had a family in a badly injured and I mistakenly booked the wrong day. After waiting on the phone for 30 minutes to finally talk to someone to be told sorry your were a no show and there’s nothing we can do for you (not even a small amount of my money back. So disappointing !

By on Jul 11, 2021

Review comment responded on Jul 12, 2021

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. Please let us know if you need further assistance or have any questions.

2
Family with small children

For $550/night I expect a room with functioning AC, working outlets and housekeeping. Pool advertised on their website as opening at 8am, not the case. Long hold time (over 30 minutes) when attempting to request more towels or when inquiring with concierge about dining questions. In addition, express pass (which you receive when staying at universal’s premier resorts) no longer includes restaurants. Impossible to make reservations day of or prior for dinners, Hard Rock staff was unable to help. It was not communicated that there was a change to this. This resort, as well as the theme parks, were understaffed resulting in a less than pleasant experience. Best part of this resort was its close location to the parks, however I would NOT recommend staying there anytime soon.

By on Jul 2, 2021

Review comment responded on Jul 3, 2021

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. If you would like to provide any additional details please feel free to reach out to us at HardRockCustomerService@LoewsHotels.com.

Universal's Hard Rock Hotel

5800 Universal Blvd, Orlando, FL 32819
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