When I was booking this trip I had a family in a badly injured and I mistakenly booked the wrong day. After waiting on the phone for 30 minutes to finally talk to someone to be told sorry your were a no show and there’s nothing we can do for you (not even a small amount of my money back. So disappointing !
For $550/night I expect a room with functioning AC, working outlets and housekeeping. Pool advertised on their website as opening at 8am, not the case. Long hold time (over 30 minutes) when attempting to request more towels or when inquiring with concierge about dining questions. In addition, express pass (which you receive when staying at universal’s premier resorts) no longer includes restaurants. Impossible to make reservations day of or prior for dinners, Hard Rock staff was unable to help. It was not communicated that there was a change to this. This resort, as well as the theme parks, were understaffed resulting in a less than pleasant experience. Best part of this resort was its close location to the parks, however I would NOT recommend staying there anytime soon.
Everything was great. Staff was extremely polite, friendly and knowledgeable.
Pool area with the dj and rock music all day! Also loved the walking distance to the parks and early entry to Universal
The pool was nice when it was open, hot tub was great when it worked, room service took forever, gone all day only to find our room not cleaned and the hotel charged us twice for everything which was shocking ( speaking to other guests we were not the only ones) which was very frustrating considering how expensive everything was
Hotel rooms seem older. Aren’t luxurious for the price. Pool was nice, The Kitchen was delicious, and the express passes are the real reason we stayed here.
Candace was awesome at check in & got us on our way immediately.
The cost of Hard Rock Resort at Universal is pricy and if it was not for the fast past and early admission it may not be worth it. The staff is very friendly and its close proximity to riverwalk is a plus.
Great resort property! Solid staff, well-kept grounds, building and rooms. Awesome music in the elevators, fantastic pool and poolside servers. Far exceeded my expectations.
I was very surprised how clean the property was. There was no trash on the grounds. Not even a cigarette butt. The only down fall was the shower. The head was filled with calcium deposits and very little water came out. It made showering very difficult.
I love the hotel. We have been here before we brought new friends with us this time and they loved it. The breakfast down at the kitchen was incredible. The pool and drinks were incredible. The staff was always very helpful & friendly.
We enjoyed our stay at Hard Rock Orlando. There was not anything that needed improvement other than it took a good while to get our room and when we arrived to our room it was extremely hot! As far as the on-site restaurant, Kitchen, it was under staffed as it took over 15 minutes just to order drinks and more than 30 minutes for our food.
Located in Southwest Orlando, Universal's Hard Rock Hotel ® is a leisurely stroll from popular sights such as Universal Studios Florida and Universal CityWalk. This 650-room, 4-star resort has an outdoor pool along with free in-room WiFi and a fitness center.
Enjoy a drink at the lobby lounge or relish the American cuisine at The Kitchen, one of 3 onsite restaurants, which serves breakfast, lunch, and dinner. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 11:00 AM.
All 650 rooms feature iPod docks, coffee makers, and free newspapers. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include safes, phones, and ironing boards.
Guests of Universal's Hard Rock Hotel ® have access to an outdoor pool, a fitness center, and a sauna. If you drive, self parking is USD 28.00 per night, and there's also a free theme park shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this family-friendly resort include free WiFi in public areas, a conference center, and a 24-hour business center.
When I was booking this trip I had a family in a badly injured and I mistakenly booked the wrong day. After waiting on the phone for 30 minutes to finally talk to someone to be told sorry your were a no show and there’s nothing we can do for you (not even a small amount of my money back. So disappointing !
For $550/night I expect a room with functioning AC, working outlets and housekeeping. Pool advertised on their website as opening at 8am, not the case. Long hold time (over 30 minutes) when attempting to request more towels or when inquiring with concierge about dining questions. In addition, express pass (which you receive when staying at universal’s premier resorts) no longer includes restaurants. Impossible to make reservations day of or prior for dinners, Hard Rock staff was unable to help. It was not communicated that there was a change to this. This resort, as well as the theme parks, were understaffed resulting in a less than pleasant experience. Best part of this resort was its close location to the parks, however I would NOT recommend staying there anytime soon.
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. If you would like to provide any additional details please feel free to reach out to us at HardRockCustomerService@LoewsHotels.com.
Thank you for awesome review! We look forward to welcoming you back soon!
Thanks for your rockin' review!
Everything was great. Staff was extremely polite, friendly and knowledgeable.
Thanks for the Rockin' Review!
Thanks for the Rockin' Review!
Thanks for the Rockin' Review!
Pool area with the dj and rock music all day! Also loved the walking distance to the parks and early entry to Universal
Thanks for the Rockin' Review!
The pool was nice when it was open, hot tub was great when it worked, room service took forever, gone all day only to find our room not cleaned and the hotel charged us twice for everything which was shocking ( speaking to other guests we were not the only ones) which was very frustrating considering how expensive everything was
Thanks for the Rockin' Review!
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. Please let us know if you need further assistance or have any questions.