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Universal's Hard Rock Hotel ®

4.0 out of 5.0
Overview Reviews Amenities & Policies
5800 Universal Blvd, Orlando, FL
1-844-663-2269
4.4
out of 5
"Very good!"
See all 113 reviews
Room cleanliness 4.5
Service & staff 4.5
Room comfort 4.0
Hotel condition 4.0

This hotel is most popular for:

  • Family
  • Everyone
  • Couples

Recent guest reviews

The hotel was very nice, the lobby and restaurants were nice. Location was great to universal studios.

Perfect location to Universal parks. Express Pass that is included was great for cutting down on ride times even during crowded park days. Food was expensive but always tasty with good portions. Would definitely stay again.

The hotel and property is a wonderland. The pool and dining are amazing. The artwork was awesome and there were several HR cumstomized touches everywhere

do not go just because its so close to the park its that price other wise terrible hotel even found glass in my CHILD'S food DO NOT GO HER

We had a wonderful time, every one was very kind and helpful. Love it my server at the pool... she was on top of her game... congratulations for such wonderful staff 👏👏👏

Hard Rock is an upscale hotel at the entrance to Universal Sudios and City Walk in Orlando, Florida. Love the fact that your room key serves an Express Pass to Universal Studios and Islands of Adventure. We always stay on property and have been vacationing here for years.

Picked this hotel because it offered free Express Passes to Universal. Customer service was great! Pool opens at 8 so it was a perfect to streat our day.

Best hotel stay ever.staff all great, watch out for housekeeping they will give you your requested idems. Maintenance are great, best burgers, they are huge. Room service friendly. Very clean hotel.

great vibe. bery convenient. friemdly staff. but bathrooms need upgrade.

The proximity is amazing. Very convenient. The staff was very kind and nice Beds comfortable Pillows great Room service food is great but there is a delivery charge, service charge and then you tip. Expensive. We would return to this hotel

The hotel lobby, grounds, and hallways are amazing. The rooms are very normal. We were disappointed to find the pool was closed for a lengthy design overhaul. We were allegedly supposed to have received an email with this information but did not. Nor did the 13 people standing near us during check in. We would have made other arrangements if we had known. Staff was unsympathetic to this issue and thought the pool across the way at another resort (requires putting on clothes and tipping the driver) was suffice compensation? Access to the parks via walking paths was excellent. Everything is beautiful, delicious, and expensive but one should expect that at this reputable icon establishment within the park.

We love staying at the Hard Rock and as Florida residents, often treat visiting guests to a stay and a trip to Universal. The hotel itself is amazing, the rooms well appointed, and very clean. We love the quality and consistency and our guests ooh and aah about how great a pick we made in the hotel. However, and this ia a big however, the food in on site restaurant, The Kitchen, is not just ok, it is downright terrible, and if that weren't enough, it is incredibly overpriced. I spent $300 on a light dinner for three and breakfast buffet the next morning for food that was either seriously sub-par (wedge salad was laughable) to just ok (breakfast buffet fare was ok, total with tip for 3 was $100). Very disappointed in this critical part of our hotel stay and will rethink where we stay and how we dine for future visits. And we are preferred guests as well as UO annual pass holders. Come on, Universal, you *can* do better!

The Hard Rock Hotel in Orlando should be lauded for their outstanding job during hurricane Irma. We all felt save and well cared for and I am especially happy to see that they took all the dogs they could into the hotel to shelter. What an unexpected and great thing to see. I can't praise the hotel management enough.

2nd visit had numerous problems,the 1st time so I thought I'd give them a chance. Big mistake I will never stay there again there was a rude night manager named Kenny who 1st identify himself as brain my room was not clean twice I had to call at 6pm to get my room cleaned, one manager tried to help fix all the problems named Kaylee, just felt all employee trying to always put off working saying things c like thats,not my job or I'm not allowed to pick up you suitcase and put it in the care this hotel is not worth $$$$ for the horrible service I'll stay at the portfino next time

Loved it. I would definitely stay there again without any hesitation.

Kids had fun at the pool and park. Worst part of this whole thing is writing the stupid review . Seriously the thing or not let me go to the next step. I'm about ready just to delete the whole review.

5800 Universal Blvd Orlando FL

Hotel highlights

  • Walking distance to Universal Orlando Resort™ and Universal CityWalk™
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Florida Center within a short walk of Universal CityWalk™, Universal's Hard Rock Hotel ® is within a mile (2 km) of other popular sights such as Universal’s Islands of Adventure™. This 650-room, 4-star resort has an outdoor pool along with free in-room WiFi and a fitness center.


Dining

There are ample dining options with 3 onsite restaurants, including The Kitchen, which specializes in American cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels and pay movies. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an iPod dock, a refrigerator, and a coffee maker.


Property features

Universal's Hard Rock Hotel ® features an outdoor pool, a children's pool, and a fitness center. Parking is available for USD 27.00 per night (USD 36.00 per night for valet parking), and there's also a free theme park shuttle. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this family-friendly resort include a sauna, free WiFi in public areas, and a conference center.

Room options

Room, 2 Queen Beds, Non Smoking, Garden View

Queen 2 | Sleeps 5
from $484

Club Room, 1 King Bed, Non Smoking (Hard Rock Club)

King 1 | Sleeps 3

Room, 2 Queen Beds, Non Smoking, Pool View

Queen 2 | Sleeps 5

Club Room, 2 Queen Beds, Non Smoking (Hard Rock Club)

Queen 2 | Sleeps 5

Suite, Non Smoking (Future Rock Star Suite)

King 1 | Sleeps 5

Guest reviews for Universal's Hard Rock Hotel ®

Everyone (27) Couples (16) Business (2) Family (61) Friends (6) Other (1)
5
Everyone

By on May 21, 2019

5
Everyone

By on May 2, 2019

5
Families Family with small children

The hotel was very nice, the lobby and restaurants were nice. Location was great to universal studios.

By on Apr 3, 2019

5
Everyone

By on Jan 29, 2019

5
Everyone

Perfect location to Universal parks. Express Pass that is included was great for cutting down on ride times even during crowded park days. Food was expensive but always tasty with good portions. Would definitely stay again.

By , from Texas on Nov 25, 2018

5
Everyone

By on Nov 9, 2018

5
Everyone

The hotel and property is a wonderland. The pool and dining are amazing. The artwork was awesome and there were several HR cumstomized touches everywhere

By , from Pomona Park FL on Nov 2, 2018

1

way to small of the room for the price

Everyone

do not go just because its so close to the park its that price other wise terrible hotel even found glass in my CHILD'S food DO NOT GO HER

By on Aug 13, 2018

5
Everyone

We had a wonderful time, every one was very kind and helpful. Love it my server at the pool... she was on top of her game... congratulations for such wonderful staff 👏👏👏

By , from Boca Raton on Aug 9, 2018

5

great hotel a short walk to universal studios

Everyone

Hard Rock is an upscale hotel at the entrance to Universal Sudios and City Walk in Orlando, Florida. Love the fact that your room key serves an Express Pass to Universal Studios and Islands of Adventure. We always stay on property and have been vacationing here for years.

By , from Atlanta, GA on Jul 23, 2018

Universal's Hard Rock Hotel ®

5800 Universal Blvd, Orlando, FL 32819