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Universal's Loews Portofino Bay Hotel

4.0 out of 5.0

Recent guest reviews

First time staying here. Beautiful resort and friendly staff. I would definitely recommend it.

Great experience, very good for Universal parks if you need Express pass. Staff was helpful.

A wonderful way to spend time with family & friends.

Had a great time for my daughter birthday weekend. The staff was exemplary!

This hotel had great restaurant, not crowded and with a very helpful staff. Beds were more comfortable than home! Loved the nightly concert.

This hotel is the absolute best of the Lowe's Universal Hotels. Always timeless and beautiful. Elegant and eloquent! Just picture perfect!

Nice Hotel close to the parks. Was not told that the main pool would be closed and also charged $22.00 per night to park my own car.

Very nice hotel - large rooms, good restaurant & dining options; convenient to city walk and theme parks.

Everyone at the hotel was courteous and went out of their way to be friendly. The hotel is a perfect place for enjoying Universal Studios. We loved the pool area and all the restraurants at the hotel as well. We enjoyed our stay and will go back.

Superb bedding and large room but decorations nothing special. Boats to universal are wonderful/constant. Mama fellas excelente food and value for money. But booking through 3rd party like Orbitz means poor view and you cannot fax a room request.

Opted to stay on Universal site for the Express pass option. Orginially booked Cabana Bay but switched over to Portofino for the passes. Stayed in a Club Level suite and that was the only "bad" thing about trip. The breakfast options never changed but lunch and dinner options were fantastic. I do not know if we would opt for club level again. Not sure the higher price was warranted but Portofino Bay was awesome. The beach pool, the arcade, the awesome staff, I would return and recommend to family and friends.

This place is phenomenal!!! I highly recommend it!

If you’re looking for outstanding service, warm smiles, friendly staff or a working AC this hotel is not for you. If you’re looking for a nice pool for the kids, a great boat ride to the park and the fast pass it may be for you. We arrived to a full hotel during Christmas of 2015 and got a room that seemed to be within the Humane Society of Orlando with all of the barking dogs as you walked down the halls. I had no clue my room was a pet friendly room until my oldest child started to looked like Martin Short in the movie Pure Luck after the bee sting. After a quick call I was told my room was a pet room and that I did not request a non-pet room (who knew). I was moved a few floors up without issue. We spent two nights at the hotel and I challenge you to find someone with a smile that works on the hotel staff. The housekeeping staff in halls look like they hate the place and don’t say hello. The lifeguards at the pool seem manic and clearly forgot yelling at kids is not a sport. I walked up to the slide at one point and asked if it was open as both of my kids were told it was closed. The response I got was “I would not be up here if it was closed!”. We never got a hello or welcome from the parking staff and don’t get me started with the big guy in the ice-cream shop. I know it seems I’m picking on them but it was truly bad. The first night in the non-pet room was like a night in a hot box with the AC only cooling the room down to 78 degrees. I called the next day and the AC repair man (he actually was nice) came up and after a bit said the unit was not working and it was about 20 degrees off. He fixed it and it started working again but then stopped just before bed. I called down again at 10PM and the AC man said he could not find a new AC part so he could bring me up a fan. I know this seems like a joke but it’s not. The next day I talked with the manager who had an update on all of my issues before I arrived and he said I would be happy to extend your checkout one hour for your trouble. I think at some point he saw the look on my face and then he added he would also credit me $100, I just walked away. That’s two nights without AC and I got back 8.4 of the cost of the room. The atmosphere of the hotel is nice, the outside area, the restaurants, the pool, the boat, the fast pass and the parking are all great. At the end of the day Lowes service at this property is dreadful. We would never go back and I feel compelled to add my review as I used the reviews to pick this location.

This was my daughter's college graduation trip. We visited Universal Studios and Epcot while in Orlando. The water taxi service from the hotel to the Universal parks and CityWalk was so convenient, and the road trip to Epcot only took about 15 minutes. We thoroughly enjoyed the hotel and parks. Mama Della's restaurant was spectacular. We had great service from all of the staff we encountered.

The Portofino was as described, absolutely beautiful with spacious rooms. The breakfast buffet at the Tratoria restaurant was very good. The food was delicious with many selections from which to choose. The downside to this quality hotel - absolutely no complimentary coffee or tea. Very disappointing!

Everyone at the resort was wonderful. Had an outstanding time.

First time staying inside Universal Studios but I definitely recommend this resort. It is awesome. Two great pool areas for the kids and lots of shops and restaurants for the adults. Will definitely stay here again!!

Stayed 4 nights at the Portofino. Excellent hotel. Perks for the early entry and boat ride to parks are awesome. Could use a couple of more fast take out services for breakfast other than Starbucks. Would have liked to have had laundry facilities that we could have used ourselves rather than hotel prices. Pools were great. Pretty scenery. Would stay here again.

The hotel was beautiful and the staff were really nice. It's a bit too far to walk to the parks everyday but the water taxi service works well. Access to City Park was a plus!

Beautiful hotel, super convenient water taxi, very nice staffs in front counter and very friendly staffs at dinning area but the room service wasn't professional. They replaced the towel for bathroom mat. All others are perfect.

5601 Universal Blvd Orlando FL

Hotel highlights

  • Close to Universal Studios Florida™ and Universal’s Islands of Adventure
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Universal's Loews Portofino Bay Hotel places you within a mile (2 km) of popular attractions like Universal CityWalk™ and Universal Studios Florida™. This 750-room, 4-star resort has 3 outdoor pools along with a full-service spa and 4 restaurants. Universal’s Islands of Adventure™ and Mall at Millenia are also nearby.


Dining

There are multiple options for onsite dining with 4 restaurants, including Bice Ristorante, which specializes in Italian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

All 750 air-conditioned rooms feature iPod docks, refrigerators, and coffee makers. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers, free toiletries, and bathrobes. Free newspapers, safes, and phones are also available.


Property features

Guests of Universal's Loews Portofino Bay Hotel have access to a full-service spa, 3 outdoor pools, and a children's pool. Parking is available for USD 24.00 per night (USD 33.00 per night for valet parking), and there's also a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a fitness center, 2 spa tubs, and a sauna.

Guest reviews for Universal's Loews Portofino Bay Hotel

Everyone (12) Couples (26) Family (43) Friends (2) Other (1)
5
Everyone

First time staying here. Beautiful resort and friendly staff. I would definitely recommend it.

By on Mar 31, 2018

5
Everyone

Great experience, very good for Universal parks if you need Express pass. Staff was helpful.

By , from NJ on Feb 20, 2018

5

welcome to italy

Everyone

A wonderful way to spend time with family & friends.

By , from West Palm Beach, FL on Dec 23, 2017

5

a hotel that has a perfect spot for everyone.

Everyone

Had a great time for my daughter birthday weekend. The staff was exemplary!

By , from Tampa on Nov 6, 2017

5

beautiful hotel. perfect location.

Everyone
Evening by the bay

This hotel had great restaurant, not crowded and with a very helpful staff. Beds were more comfortable than home! Loved the nightly concert.

By , from New Jersey on Oct 19, 2017

5

the amazing portofino!

Everyone

This hotel is the absolute best of the Lowe's Universal Hotels. Always timeless and beautiful. Elegant and eloquent! Just picture perfect!

By on Aug 29, 2017

3

nice hotel hidden costs

Everyone

Nice Hotel close to the parks. Was not told that the main pool would be closed and also charged $22.00 per night to park my own car.

By on Jan 23, 2017

4

universal getaway

Everyone

Very nice hotel - large rooms, good restaurant & dining options; convenient to city walk and theme parks.

By , from NJ on Jan 23, 2017

5

great universal studios hotel

Everyone

Everyone at the hotel was courteous and went out of their way to be friendly. The hotel is a perfect place for enjoying Universal Studios. We loved the pool area and all the restraurants at the hotel as well. We enjoyed our stay and will go back.

By , from Indianapolis, IN on Dec 27, 2016

4

nice hotel but maybe overrated

Everyone

Superb bedding and large room but decorations nothing special. Boats to universal are wonderful/constant. Mama fellas excelente food and value for money. But booking through 3rd party like Orbitz means poor view and you cannot fax a room request.

By , from Texas/Mexico border on Nov 26, 2016