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Universal’s Loews Portofino Bay Hotel

4.0 star property

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Photo gallery for Universal’s Loews Portofino Bay Hotel

A waterfront promenade with colorful buildings, a prominent clock tower, and boats docked along the water.
A stone castle-like structure with a circular tower, a pool in the foreground, and a clear blue sky.
Lobby sitting area
A waterfront scene with buildings, a wooden post, and a rope barrier.
5 restaurants; breakfast, lunch, and dinner served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
5601 Universal Blvd, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪1 min walk‬
  • Place, Universal CityWalk
    ‪8 min walk‬
  • Place, Universal Studios Florida
    ‪11 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Bay View (Universal Express Unlimited^ included)

A hotel room with a large bed, a desk with a TV, a chair, a sofa, and a balcony with curtains.

Room, 1 King Bed, Non Smoking, Bay View (Universal Express Unlimited^ included)

9.0 out of 10
Wonderful
(8 reviews)
  • Bay view
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Universal Express Unlimited^ included)

A hotel room with a large bed, a desk with a chair, a bench, a nightstand, and a window with curtains.

Room, 1 King Bed, Non Smoking, Garden View (Universal Express Unlimited^ included)

9.0 out of 10
Wonderful
(14 reviews)
  • Garden view
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

A hotel room with two beds, a desk, a chair, a dresser, and a large mirror.

Club Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

8.8 out of 10
Excellent
(15 reviews)
  • 490 sq ft
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Universal Express Unlimited^ included)

A hotel room with a large bed, a desk with a chair, a bench, a nightstand, and a window with curtains.

Deluxe Room, 1 King Bed, Non Smoking (Universal Express Unlimited^ included)

  • 490 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included

A room with a Minion-themed wall, a red chair, and a desk with drawers.

Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included

10.0 out of 10
Exceptional
(1 review)
  • 650 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Hearing Accessible, Garden View (Universal Express Unlimited^ included)

A hotel room with two beds, a desk, a chair, a sofa, and a television.

Room, 2 Queen Beds, Hearing Accessible, Garden View (Universal Express Unlimited^ included)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Roll-in Shower, Garden View (Universal Express Unlimited^ included)

A hotel room with a large bed, a grey sofa, a matching ottoman, a bedside table with a lamp, and two wall-mounted mirrors.

Room, 2 Queen Beds, Roll-in Shower, Garden View (Universal Express Unlimited^ included)

  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Non Smoking, Bay View (Universal Express Unlimited^ included)

A modern bathroom with a bathtub, shower, and vanity.

Room, 2 Queen Beds, Non Smoking, Bay View (Universal Express Unlimited^ included)

8.2 out of 10
Very good
(18 reviews)
  • Bay view
  • 450 sq ft
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (Universal Express Unlimited^ included)

A hotel room with two beds, a desk, a chair, a sofa, and a television.

Room, 2 Queen Beds, Non Smoking, Garden View (Universal Express Unlimited^ included)

9.2 out of 10
Wonderful
(76 reviews)
  • Garden view
  • 450 sq ft
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

A hotel room with a large bed, a grey sofa, a matching ottoman, a bedside table with a lamp, and two wall-mounted mirrors.

Deluxe Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

7.0 out of 10
Good
(7 reviews)
  • 490 sq ft
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Bay View 2 Queen Room (FREE^ Universal Express Unlimited)

A hotel room with two beds, a desk, a chair, a TV, and a dining table with food.

Bay View 2 Queen Room (FREE^ Universal Express Unlimited)

  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Club 2 Queen Room (FREE^ Universal Express Unlimited)

A hotel room with two beds, a desk, a chair, a sofa, and a television.

Club 2 Queen Room (FREE^ Universal Express Unlimited)

  • 484 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe 2 Queen Room (FREE^ Universal Express Unlimited)

A hotel room with two beds, a desk, a chair, a dresser, and a television.

Deluxe 2 Queen Room (FREE^ Universal Express Unlimited)

  • 484 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Orlando

Located in Florida Center, Universal’s Loews Portofino Bay Hotel is a leisurely stroll from popular sights such as Universal Orlando Resort and Universal CityWalk. This 750-room, 4-star hotel welcomes guests with 3 outdoor pools, 5 restaurants, and free in-room WiFi.

What's nearby

  • Universal Orlando Resort - 1 min walk - 0.0 miles
  • Universal CityWalk - 8 min walk - 0.4 miles
  • Universal Studios Florida - 11 min walk - 0.6 miles
  • Universal’s Islands of Adventure - 13 min walk - 0.7 miles
  • Universal’s Volcano Bay - 2 min drive - 1.7 miles

Getting around

  • Orlando Station - 12 min drive
  • Sand Lake Road Station - 19 min drive
  • Orlando Intl. Airport (MCO) - 21 min drive

Restaurants

  • ‪Mel's Drive-In - ‬5 min walk
  • ‪Richter's Burger Co. - ‬4 min drive
  • ‪Leaky Cauldron - ‬4 min drive
  • ‪Louie's Italian Restaurant - ‬3 min drive
  • ‪Moe's Tavern - ‬10 min walk

About this property

Universal’s Loews Portofino Bay Hotel

Guests staying at Universal’s Loews Portofino Bay Hotel enjoy access to 3 outdoor pools, a gym, and 3 hot tubs. Parking is available for USD 36 per night (USD 45 per night for valet parking), and there's also a free theme park shuttle. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a business center.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Coffee makers, free newspapers, and safes are other standard amenities.
3 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

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Universal’s Loews Royal Pacific Resort
Florida Center
  • Pool
  • Hot tub
  • Pet friendly
  • Kids pool
9.2 out of 10, Wonderful, 1,920 reviews
$454 nightly
The price is $511
Aug 17 - Aug 18
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Covered self parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bice Ristorante
  • Mama Dellas Ristorante℠
  • Sal's Market Deli
  • Splendido Bar & Grill
  • Trattoria del Porto™

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Art gallery
  • Designer stores
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Shopping
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Early theme park entry
  • Express theme park tickets
  • Fenced pool
  • Free theme park shuttle
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (42,000 square feet of space)

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 147 per accommodation, per stay
  • 2 total pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 39.38 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults, and USD 5 to 20 for children
  • Covered self parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 147 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 39.38 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Loews Portofino
Loews Hotel Universal
Loews Portofino Bay Hotel Universal Orlando
Loews Portofino Bay Hotel Universal Orlando Orlando
Loews Portofino Bay Universal Orlando
Loews Portofino Bay Universal Orlando Orlando
Loews Portofino Hotel
Portofino Hotel Universal
Portofino Loews Hotel
Universal Portofino Hotel
Universal's Loews Portofino Bay Hotel Orlando
Universal's Loews Portofino Bay Orlando

Frequently asked questions

Is free cancellation available at Universal’s Loews Portofino Bay Hotel?

Universal’s Loews Portofino Bay Hotel offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Universal’s Loews Portofino Bay Hotel?

As of Jul 17, 2026, prices found for a 1-night stay for 2 adults at Universal’s Loews Portofino Bay Hotel on Aug 9, 2026 start from $546, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Universal’s Loews Portofino Bay Hotel?

This hotel is situated in Florida Center within a short 5-minute walk of Universal Orlando Resort and also 10 minutes on foot from Universal CityWalk. You'll also find Universal Studios Florida and Universal’s Islands of Adventure less than a mile away.

Is there parking available at Universal’s Loews Portofino Bay Hotel?

Yes, valet parking is offered for USD 45 per night with in/out privileges and self parking is available for USD 36 per night with in/out privileges. Wheelchair-accessible parking is also available for guests.

Does Universal’s Loews Portofino Bay Hotel include a casino on the premises?

No, Universal’s Loews Portofino Bay Hotel doesn't have a casino.

Is there an indoor pool at Universal’s Loews Portofino Bay Hotel?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools and 3 hot tubs.

What do couples enjoy most about Universal’s Loews Portofino Bay Hotel?

There are plenty of amenities for couples at this hotel, including an al fresco restaurant, 3 outdoor pools, and a poolside bar.

Are there hot tubs at Universal’s Loews Portofino Bay Hotel?

No, this hotel doesn't have a spa tub.

Does Universal’s Loews Portofino Bay Hotel have a restaurant with a breakfast menu?

Yes, Universal’s Loews Portofino Bay Hotel has 5 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Universal’s Loews Portofino Bay Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Universal’s Loews Portofino Bay Hotel for a fee of USD 147 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at Universal’s Loews Portofino Bay Hotel?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Universal’s Loews Portofino Bay Hotel?

The closest major airport to Universal’s Loews Portofino Bay Hotel is Orlando Intl. Airport (MCO), which is 13.5 mi away (21 minutes by car). Another top airport is Kissimmee, FL (ISM-Kissimmee Gateway), which is located 20.1 mi away (28-minute drive).

Are there rooms with balconies at Universal’s Loews Portofino Bay Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy bay and garden views.

Does Universal’s Loews Portofino Bay Hotel have a wedding venue on site?

There are wedding services available at Universal’s Loews Portofino Bay Hotel if that's in your vacation plans.

Universal’s Loews Portofino Bay Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 720 out of 1005 reviews
Rating 8 - Good. 151 out of 1005 reviews
Rating 6 - Okay. 65 out of 1005 reviews
Rating 4 - Poor. 33 out of 1005 reviews
Rating 2 - Terrible. 36 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and the staff is awesome
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and rooms with many dining options and lovely pools was worth for the express tickets to the parks
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Mishelle

Liked: Cleanliness, staff & service, amenities
Check in was quick and easy, lots of places to get food and drinks, water taxi for the parks.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities
Gorgeous rooms, helpful staff and the express passes were a life saver.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel layout, cool pools, and good restaurants
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for visiting Universal Studios
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stopover for one night, we hit the universal parks using the fast pass benefits you get from staying at the hotel. The staff were lovely and friendly and helpful, the room was large, clean and comfy and the boat service to/from the parks was great. Would recommend.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place. Expensive food and drink around the pool but the amenities and atmosphere make it worth it. Loved it
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night, what we saw and used was lovely, beds very comfy. Staff very friendly and helpful. Express pass made huge difference in the parks
Stayed 1 night in Apr 2026
Verified

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Club Lounge was lovely. I'm glad I booked a club level room. It was bright and clean and the people working there were friendly and accommodating. Good buffet breakfast and dinner each day.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Celia A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful place with great restaurants and a delightful Gelateria! It makes you feel like you are in Italy before heading over to the craziness of Universal.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

brad

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Friendly staff, clean room, and a beautiful hotel. Definitely would stay here again!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

GuangHong

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel close to universal studios
Stayed 1 night in Dec 2025
Verified

6/10 Okay

junaniel

Liked: Cleanliness, staff & service, property conditions & facilities
so close and convenient if you’re going to the parks but i will say the walk to the garage is a big one be ready if you’re self parking
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent rooms and staff were helpful and friendly Excellent facilities , loved the quilts on bed Unfortunately an irresponsible pet owner allowed their dog to foul on our hallway which was dealt with by staff
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities
Beautiful hotel clean rooms. Pleasant staff. Great accommodations for a Universal vacation
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff restaurants and rooms!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Leigh

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean bed comfortable staff friendly
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Sep 2025
Verified

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities
The room was clean, and most of the staff seemed very friendly.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
They really did a turn around from last time I was there in 2021. We had a beautiful room and everyone was just so friendly that worked there. It is our favorite hotel in universal
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
The staff was outstanding from the moment we got out of the Uber to the time we had to head home. The room was amazing very clean, had a great view of the resort and nighttime fireworks and drone show.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities
Large comfortable room.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Andrew Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large property. Be prepared to walk
Stayed 7 nights in Mar 2026