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Naples Grande Beach Resort

4.5 out of 5.0

Recent guest reviews

We booked a signature room with a gulf view. It said we would have 2 balconies and the pictures showed spacious room with a double balcony. The description described this as well. We felt like we were duped. We were not able to check in until well after the check in time. Once we finally checked in, we had 1 balcony and a small room. We called down to the guest services. They tried to give us 3 different explanations, and finally ended up telling us it was because we did not book through the hotel. If we would have booked through the hotel, we would have been given a different room. When we asked the front desk at check out, they said we received what we booked. Each person gave us a different answer. While the hotel was lovely, our check in and room type left a sour taste in our mouth. We felt punished for not booking through the hotel.

We had a wonderful time The room was clean and comfortable We had a very nice view We had both breakfast and lunch and the food was good I asked for a coffee cup and it was brought right away Sophia who cleaned our room did a great job and greeted us all the time and was very pleasant We would come back again

Exactly what we expected! Resort was beautiful and looked just like the pictures.

We have stayed at the Naples’s Grand several times. The atmosphere is welcoming and the staff is extremely helpful. The location is perfect for beach, pool, shopping and is located near historic Naples. We will be back again next year

Naples is a beautiful place to vacation and the Naples Grande Resort is perfect and their staff members are excellent and friendly.

We had great time. Excellent accommodations. Restaurants, pools, beach and entertainments were great. Staff was very cordial, knowledgeable and helpful.

Rooms need a little maintenance and the main pool needs cleaning.

Very kid friendly, however there is also an adult private pool which is nice. My daughter loved the slide at the pool. The staff was very accommodating...in speaking to serval of them they have worked there a long time which says something about the hotel.

Extras like city taxes and report fee not discussed with pricing. Bathroom was dated and looked as if a 5yr old caulked the failing tile. Balcony needed cleaned and painted. Pool was nice beach is a hike but nice. Lobby area and Bar are beautiful. Elevator had panels falling off.

Great hotel. Great pool facilities. Great for families and adults. Good beach access. Great fir tennis. Expensive resort fees. Pool bar is great, including food. Hotel restaurants not do much - and way too expensive.

Finally moved rooms after 3 phone calls and a second attempt by cleaning staff to clean our room properly. Dried urine and hair from previous stay on toilet seat. Hair and dirt in the bottom of the soaking tub. Stains all over lounger. Remainder of our stay was wonderful. Great pool, tennis, beach access and staff.

Fun water side for kids, trolley onlytakes a couple min to get to beach. Wish they had a 24hr coffee shop with sandwiches. Beds comfortable, clean bathroom. Ask for rooms on higher floors for better views.

great hotel, villas need refreshing badly restaurants were mostly awful (except brkfst)

Hotel staff is pleasant and professional. Room was mostly clean but had obvious areas that were not. Price is way too high for what you get, much better options for the price. Can stay on the beach for less. Meeting rooms are too cold. Food is average quality, mostly overcooked and dried out.

Great hotel with fantastic facilities and grounds - beach close by with golf cart shuttles.

Great getaway with all the amenities. Nice walk (or tram) to the beautiful beach. The staff was very friendly and accommodating. Loved it- we'll definitely be back!

The staff were great , the pools were good but the beach was almost a mile . They did have a shuttle to it, but it still felt like a shlep.

This is a decent facility in a nice location that does almost everything wrong. While some of the staff members were nice enough, most were untrained, unmotivated and generally inept, and the poor service started with the manager/concierge. The hotel policies change by the day and nickel and dime guests at every turn. I had no problem with the $37/day resort fee, but then the extra fees for everything from self-parking to umbrella use to early arrival (that's a new one) is really ridiculous. The running joke among many of the guests was asking how much to use the elevator. The adult pool is a nice amenity, but you must be there by 7:30 am to secure a chair, and if you leave for more than 20 minutes (i.e. to have lunch) they roll you belongings into a towel and give away your chair(s). The cons far outweigh the pros at this hotel, and there are many better options in the area.

This hotel is very elegant. Friendly staff. Nice big room, clean with comfortable bed. Easy access to food, beverages and recreation! Self park or valet available. Close to shopping mall and other restaurants. Easy check in and out.

Nice hotel and accommodations. Stayed in the villas, and there nice, however, for a facility of this stature, things like the stairs need repainting and when leaving the room, you stare into dirty gutters of the room line beneath the doorway. Not a big deal, but something the management should pay better attention to.

475 Seagate Drive Naples FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • 3 outdoor pools

Located in Park Shore, Naples Grande Beach Resort is adjacent to Clam Pass Park and a short stroll from Waterside Shops. This 474-room, 4.5-star hotel has 3 outdoor pools along with a full-service spa and 2 restaurants. Artis-Naples and The Baker Museum are also a short walk from this Naples hotel.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: THE CATCH OF THE PELICAN specializes in local cuisine, and serves dinner; RHODE’S END offers relaxing ocean views. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All of Naples Grande Beach Resort's 474 rooms are air-conditioned and have an array of amenities, including balconies, iPod docks, and refrigerators. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with digital channels and pay movies. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Coffee makers, free newspapers, and free long-distance calls are other standard amenities.


Property features

Guests of Naples Grande Beach Resort have access to a full-service spa, 3 outdoor pools, and a 24-hour fitness center. Parking is available for USD 18 per night (USD 28 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and outdoor tennis courts.

Guest reviews for Naples Grande Beach Resort

Everyone (33) Couples (52) Business (11) Family (20) Friends (7) Other (5)
3

be careful of the room type

Everyone

We booked a signature room with a gulf view. It said we would have 2 balconies and the pictures showed spacious room with a double balcony. The description described this as well. We felt like we were duped. We were not able to check in until well after the check in time. Once we finally checked in, we had 1 balcony and a small room. We called down to the guest services. They tried to give us 3 different explanations, and finally ended up telling us it was because we did not book through the hotel. If we would have booked through the hotel, we would have been given a different room. When we asked the front desk at check out, they said we received what we booked. Each person gave us a different answer. While the hotel was lovely, our check in and room type left a sour taste in our mouth. We felt punished for not booking through the hotel.

By , from Chicago on Apr 13, 2018

5
Everyone

We had a wonderful time The room was clean and comfortable We had a very nice view We had both breakfast and lunch and the food was good I asked for a coffee cup and it was brought right away Sophia who cleaned our room did a great job and greeted us all the time and was very pleasant We would come back again

By on Mar 17, 2018

5
Everyone

Exactly what we expected! Resort was beautiful and looked just like the pictures.

By on Feb 26, 2018

5

great hotel and staff! excellent beach access

Everyone

We have stayed at the Naples’s Grand several times. The atmosphere is welcoming and the staff is extremely helpful. The location is perfect for beach, pool, shopping and is located near historic Naples. We will be back again next year

By , from ohio on Feb 25, 2018

Review comment responded on Feb 25, 2018

Dear Jo, Thank you for staying with us and sharing your comments regarding your recent stay. I am happy you were able to use the beach and the pool. We are very proud of our staff and the service they provide to our guest. We will be looking forward to your next visit. Regards Anthonia

5

beautiful place

Everyone

Naples is a beautiful place to vacation and the Naples Grande Resort is perfect and their staff members are excellent and friendly.

By on Aug 23, 2017

5
Everyone

We had great time. Excellent accommodations. Restaurants, pools, beach and entertainments were great. Staff was very cordial, knowledgeable and helpful.

By on Aug 2, 2017

Review comment responded on Aug 5, 2017

Thank you for staying with us at Naples Grande Beach Resort, I am happy you had a great time and our staff was very helpful during your stay. Hope you can come back and stay with us again. Regards Anthonia

3
Everyone

Rooms need a little maintenance and the main pool needs cleaning.

By on Jul 21, 2017

4

fun place to stay!

Everyone

Very kid friendly, however there is also an adult private pool which is nice. My daughter loved the slide at the pool. The staff was very accommodating...in speaking to serval of them they have worked there a long time which says something about the hotel.

By on Apr 28, 2017

3

nice place

Everyone

Extras like city taxes and report fee not discussed with pricing. Bathroom was dated and looked as if a 5yr old caulked the failing tile. Balcony needed cleaned and painted. Pool was nice beach is a hike but nice. Lobby area and Bar are beautiful. Elevator had panels falling off.

By on Apr 1, 2017

Review comment responded on Apr 5, 2017

Thank you for taking the time to share your comments with us. We were sorry to hear that some aspects of your visit were not as positive as they should have been and we will share your comments with our team to address immediately.

4

nice beach and resort hotel in naples

Everyone

Great hotel. Great pool facilities. Great for families and adults. Good beach access. Great fir tennis. Expensive resort fees. Pool bar is great, including food. Hotel restaurants not do much - and way too expensive.

By , from ann arbor. on Mar 16, 2017

Review comment responded on Mar 18, 2017

Thank you for sharing your comments with us. It was great to hear you enjoyed your visit and we hope to see you again.