To begin with, we were given a completely different room from the one we had booked. We paid for an ocean view room, but the one we got had no balcony and no view at all. On top of that, we weren’t even allowed to play music — the atmosphere was dull and lifeless, and no one seemed to care about the guests’ experience.
The staff was inattentive, especially in the restaurants. The drinks were awful, so we ended up buying our own outside — but then they wouldn’t even let us drink them inside the hotel premises.
The entire hotel is poorly maintained. The elevators didn’t work, and since our room was on the third floor, we had to use the stairs the whole time. Overall, it was a terrible experience for the price they charge.