The valet and pool area staff was very friendly but can’t say the same about the rest of the staff. Our room was clean but smelled old and like mildew or sewage. Beds were comfortable. Most disappointing was the adult pool. It was very cloudy looking and didn’t seem very clean and sanitary.
Ocean front nice view
Black mold in tub, rips in robes, floors not completely clean. Room phone didn’t work and staff didn’t offer to give us a new one
This is NOT a Waldorf Astoria Resort, but they charge you like it is! The rooms do not warrant the price. Silver lining was the Valet staff is 10/10!
property was old and terrible, cracks in the structure, cracks in the above balcony real bad. dirty rooms, rooms flooded when it rained and leaked everywhere. Help is terrible and harrasses people on the night shift. Food and kitchen terrible, $35 for breakfast that was horrible, beaches sucked.... moved to another hotel, no thanks to ORBITZ WHO HAS CALL CENTER IN INDIA.... TERRIBLE HOTEL, TERRIBLE ORBITZ
Property was beautiful.
Service was awful. Stayed there 3 days. Both days maids took our towels and left us no new towels. Had to call and wait for them to be delivered. Outdoor bar and restaurant service was awful. Took forever to be served for either a meal or simply a drink at bar. Stood at servers stand and literally had 3 employees come to the stand and not even acknowledge us and walk away.
Beautiful location. Loved all of the palm trees and chickens. The place looked like a military building or hospital. Granted, it was 100 years old but everything was painted a dull brown color. Very run down. For what they charged, some of this money should be used on keeping the property updated. The food was average and overpriced. I knew this place had horrible reviews prior to booking but everything else was sold out. A major positive is we were able to use their sister property, The Reach's facilities and the is a classy place. We spent most of our time over the
You stay here for the beach. Thats it. Front desk girl was rude when i asked for change for $100 to tip maids etc. She came back with a fist of 20s when i said can i switch one out for 5s she huffed and said its the weekend and the cange is closed and they are fully booked so no she didnt have change. I dont even know what that means?😂 i went to the gift shop and then the cafe and rounded up change for myself. Coffee in your room is a delicatessen. I asked for a coffre maker instead of the espresso maker that was supplied. We got one with several decaf packets. I asked for regular Nd got 1 packet. WHen i asked for more i was given a huge filter and a bag of coffee to make several cups. Fine, but it clearly wasnt meant for the machine. The filter didnt fit and so it sagged down and ended up with grounds in the coffee. I left a not for
No gym on site no American coffee available very expensive a lot of additional fees. I would never recommend I had to call for room service. No hooks in the room to hang towels or bathing suits I felt closed in the room very small no view
First stayed at this property 40 years ago when it was the spot to stay in Key West. Has not aged well. Lots of deferred maintenance that is beyond character and charm. Staff is very friendly and accommodating, but there really seemed to be a lack of amenities that you would expect from a Waldorf Astoria. Room we had had a view of the HVAC unit and street. Entire property smells musty in the hallways and the rooms, which is a condition of an old building, but certainly the entire building could use some very basic cleaning and cosmetic facelifts. The beach area is very scenic and private and the pools are nice, though the pool side service was virtually non-existent to get a drink. Overall still a very nice property, but seemingly with very little cost there could be some improvements
I didnt get room service at all but i do got charged twice for the $45 daily hotel fees, orbitz charged me and also the hotel. So its a scam. Also orbitz doeant disclose that the parking is $ 37 per night. Be aware of the prices before you go there. Rooms are not big or spacious. More like a regular motel room with nice bed sheets. That is all. My room with ocean view and balcony didnt have a gutter for the rain. So if rains on the top floor you are going to get wet if you use the balcony, no microwave in room. Only a coffee maker, a mini fridge. A safe. Nothing that make you feel you are paying to stay in a Waldorf Astoria resort. Not for the highest price the charge per night. Plus all the hidden fees. Very beautiful but... Dont recommend this hotel.
Very good customer service... delightful experience...good location.
Just an absolutely beautiful hotel/resort. The staff, all that we encountered, were polite and friendly.
Our overall experience was good however, there were a few issues that took a until the last day we were there to resolve and the property needs a makeover. The resort is really nice but there are a lot of cosmetic upgrades that need to be done and the room had an old musty smell. As much as it costs to stay there and In order to maintain the Waldorf Astoria brand, there were too many instances where I noticed the imperfections. Like I said, it didn’t ruin our experience but the hotel needs a renovation to maintain the Waldorf Astoria brand.
Located in Old Town Key West, Casa Marina Key West, A Waldorf Astoria Resort is adjacent to Higgs Beach and within a 5-minute walk of Simonton Beach. This 311-room, 5-star resort has 2 outdoor pools along with a private beach and a full-service spa.
Enjoy dining at Sun Sun, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with full breakfast, available for a fee from 7 AM to 11 AM.
Casa Marina Key West, A Waldorf Astoria Resort's 311 air-conditioned rooms provide refrigerators, espresso makers, and free newspapers. Flat-screen TVs come with cable channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Laptop-compatible safes, phones, and ironing boards are also standard. Housekeeping is available on request.
Casa Marina Key West, A Waldorf Astoria Resort features a private beach, a full-service spa, and 2 outdoor pools. Valet parking is offered for USD 35 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this beach resort include a gym, free WiFi in public areas, and conference space.
The valet and pool area staff was very friendly but can’t say the same about the rest of the staff. Our room was clean but smelled old and like mildew or sewage. Beds were comfortable. Most disappointing was the adult pool. It was very cloudy looking and didn’t seem very clean and sanitary.
Ocean front nice view
Thank you. We are delighted that you enjoyed the ocean front view. We hope to welcome you again.
Black mold in tub, rips in robes, floors not completely clean. Room phone didn’t work and staff didn’t offer to give us a new one
Thank you for this feedback.
This is NOT a Waldorf Astoria Resort, but they charge you like it is! The rooms do not warrant the price. Silver lining was the Valet staff is 10/10!
Thank you for taking time to provide this feedback. We appreciate it and sincerely regret that your visit did not meet expectations. We will pass along your kind sentiments for the Valet Team. They will appreciate your recognition of their work hard.
property was old and terrible, cracks in the structure, cracks in the above balcony real bad. dirty rooms, rooms flooded when it rained and leaked everywhere. Help is terrible and harrasses people on the night shift. Food and kitchen terrible, $35 for breakfast that was horrible, beaches sucked.... moved to another hotel, no thanks to ORBITZ WHO HAS CALL CENTER IN INDIA.... TERRIBLE HOTEL, TERRIBLE ORBITZ
We appreciate you taking time to provide this feedback and regret that your stay did not seem to meet your expectations.
Property was beautiful.
Thank you, we are delighted that you enjoyed your visit. We hope to welcome you again.
Thank you for this rating. We appreciate that you took some time to rate your stay and we hope to welcome you again.
Thank you for taking time to provide this rating. We hope to welcome you again.
Thank you for this 5 star rating.
Service was awful. Stayed there 3 days. Both days maids took our towels and left us no new towels. Had to call and wait for them to be delivered. Outdoor bar and restaurant service was awful. Took forever to be served for either a meal or simply a drink at bar. Stood at servers stand and literally had 3 employees come to the stand and not even acknowledge us and walk away.
We appreciate that you took time to provide this valuable feedback to us. We certainly do regret that the service you received does not seem to align with our standards. We will use this feedback to address and train.
Thank you for taking time to provide this feedback. We appreciate your positive feedback about our vale and pool & beach teams and certainly regret any inconsistencies in service that you may have experienced from other areas of the resort. We have found that some of the reef friendly sun screen products that are used in order to be environmentally safe at times may cause a mild yet temporary appearance in the pool but we can assure you that the sanitation and cleanliness of the pool is attended to each day.