Needs updates.
The ocean view from our suite was absolutely beautiful! The service was good, food was good and staff was friendly. My only complaint was the size of the bathroom. For a suite, the bathroom was extremely small - very narrow, small shower and very small vanity with little counter space. Overall a great vacation!
Property was a nice layout. But this time of year has heavy seaweed. Unfortunately there is no bar or store open after 9pm, assuming because it was the beginning of off season ( Labor Day Weekend). The front desk should have a key to the cigar humidor on display in lobby, but does not. Room & bathroom was very clean but was a bit tired looking. The A/C worked great & pleasantly stayed nice and cold the entire stay, especially coming in from the heat and heavy humidity. Kids enjoyed the pool.
Had to move from 1 room to another due to construction remodeling above room, new room tub was clogged, as well as the toilet called maintenance 2 times, Small bugs crawling on the night stands, off peak season, dont think price of hotel was fair due to the inconveniences. Payed per night a hotel credit, did not use the hotel credit because i called Orbitz representatives more than 4 times to get a good understanding of what the hotel credit was for and noone could tell me what it was. Spent several hours first day of trip on the phone with Orbitz, ruined the first day of the trip. Very horrible!
This is not a five star hotel. The room was in need of repair. The was no mini bar. There had plastic cups for the coffer that were too small and the coffee maker dispensed more than it could accommodate. BTW the plastic cups would burn your hand . The elevator to the forth floor did not work. The staff wasnt very outgoing. The breakfast staff was understaffed whereas even getting water was an impossibility. The live music was unbearable whereas the singer had not ability. I am going to call orbitz today and request compensation for my stay whereas the monies i spent for this room ate nothing to demonstrate what i received . Never again will i stay here. This is not a five star. I would give it a 3 and at that a very poor three. This hotels compares ti an old Rolls Royce car that needs restoration.
Namely I paid extra for the ocean view and the window was fifthly and the small balcony rail was covered in bird poo.
Location was amazing! Staff service was subpar, rooms were dated, and main entry to the hotel felt very basic. Value for the price was terrible. The best part of the hotel was that it was next to the public pier that had excellent snorkeling. The kid friendly pool was much less crowded than that adults-only pool. I found that amusing. If I were going to visit Key West again, I would stay somewhere else.
good access to ocean with private sandy beach
Excellent resort, friendly staff and every amenity you could want within reach. We had a wonderful time and will definately return.
Property could use some updating rooms/lawn chairs. Overall our stay was very enjoyable.
Beautiful getaway!! Romantic views!! Beachfront. Great service!!
The Waldorf name is destroyed by this property. It should be called a motel. No sand on beach. No towels at pool. Run down interior look. Elevators look like service porters. It’s in sad shape. The price they demand is ridiculous. Stay at the Hampton Inn up the road. Save your money. This hotel is trying to live off its Waldorf name and it is failing.
We stayed there thinking we would get a great property given the Waldorf Astoria name. That was not the case. Our first room was not cleaned well so we did get a $150 credit and moved to a new room. The second room had rips in the drapes and shower curtain and the bathroom tile was moldy and stained sheets. They did not clean the room during our stay. They later told me it had to be requested at check in. This was not offered. The check in was poorly done. No one at the front to tell you about parking or valet or to offer help with bags. There was some guy out there who did not work there directing cars. This is the most I have ever paid for a hotel room and I saw no value. They did have a fantastic concierge that set us up with a great kayak tour.
The views, the staff, the food and drink, all great
Property is extremely run down, poorly managed, dirty,black mold in rooms, no dinner served on property!staff very lazy! Property needs total ReDo! For $900 per night, worst place I have ever stayed!
Over the years the property is looking more run down. Apparently they continue to raise the rates with no intention of reinvesting in the property.
We have stayed here multiple times and have been very satisfied
Beautiful outside and a great concierge. Rooms and halls were dark and dirty.
The valet and pool area staff was very friendly but can’t say the same about the rest of the staff. Our room was clean but smelled old and like mildew or sewage. Beds were comfortable. Most disappointing was the adult pool. It was very cloudy looking and didn’t seem very clean and sanitary.
Located in Old Town Key West within a 5-minute walk of Higgs Beach, Casa Marina Key West, Curio Collection by Hilton is within a 15-minute stroll of Duval Street. This 311-room, 5-star resort has 2 outdoor pools along with a private beach and a full-service spa.
Enjoy dining at Sun Sun, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe. Start each morning with full breakfast, available for a fee from 7 AM to 11 AM.
Flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Refrigerators, espresso makers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.
Casa Marina Key West, Curio Collection by Hilton features a private beach, a full-service spa, and 2 outdoor pools. Valet parking is offered for USD 35 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include a gym, WiFi in public areas, and conference space.
Needs updates.
The ocean view from our suite was absolutely beautiful! The service was good, food was good and staff was friendly. My only complaint was the size of the bathroom. For a suite, the bathroom was extremely small - very narrow, small shower and very small vanity with little counter space. Overall a great vacation!
Dear Kristen,It's marvelous to have earned your outstanding rating of Casa Marina Key West, Curio Collection by Hilton! Although you'd prefer a more spacious bathroom, we're happy you otherwise enjoyed our friendly hospitality, delicious food, and the stunning ocean view from your suite. Many thanks for your thoughtful compliments and we hope to see you again!
Property was a nice layout. But this time of year has heavy seaweed. Unfortunately there is no bar or store open after 9pm, assuming because it was the beginning of off season ( Labor Day Weekend). The front desk should have a key to the cigar humidor on display in lobby, but does not. Room & bathroom was very clean but was a bit tired looking. The A/C worked great & pleasantly stayed nice and cold the entire stay, especially coming in from the heat and heavy humidity. Kids enjoyed the pool.
Dear Adam, Thank you for taking a moment to share your experience at Casa Marina Key West, Curio Collection by Hilton. We appreciate you shining the spotlight on our dedication to cleanliness and refreshing pool. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
Had to move from 1 room to another due to construction remodeling above room, new room tub was clogged, as well as the toilet called maintenance 2 times, Small bugs crawling on the night stands, off peak season, dont think price of hotel was fair due to the inconveniences. Payed per night a hotel credit, did not use the hotel credit because i called Orbitz representatives more than 4 times to get a good understanding of what the hotel credit was for and noone could tell me what it was. Spent several hours first day of trip on the phone with Orbitz, ruined the first day of the trip. Very horrible!
Thank you for your feedback on your most recent stay at The Casa Marina. We sincerely apologize for your experience and truly appreciate you taking the time to write a honest review of how your stay went.
This is not a five star hotel. The room was in need of repair. The was no mini bar. There had plastic cups for the coffer that were too small and the coffee maker dispensed more than it could accommodate. BTW the plastic cups would burn your hand . The elevator to the forth floor did not work. The staff wasnt very outgoing. The breakfast staff was understaffed whereas even getting water was an impossibility. The live music was unbearable whereas the singer had not ability. I am going to call orbitz today and request compensation for my stay whereas the monies i spent for this room ate nothing to demonstrate what i received . Never again will i stay here. This is not a five star. I would give it a 3 and at that a very poor three. This hotels compares ti an old Rolls Royce car that needs restoration.
Thank you for the review, we apologize your stay did not meet your expectation. we will be following up with the food and beverage department in regards to your experience at Breakfast and the pool. We appreciate the feedback you provided us on your most recent stay at The Casa Marina.
Namely I paid extra for the ocean view and the window was fifthly and the small balcony rail was covered in bird poo.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Location was amazing! Staff service was subpar, rooms were dated, and main entry to the hotel felt very basic. Value for the price was terrible. The best part of the hotel was that it was next to the public pier that had excellent snorkeling. The kid friendly pool was much less crowded than that adults-only pool. I found that amusing. If I were going to visit Key West again, I would stay somewhere else.
Dear Troy, Thank you for taking the time to share your comments with us. While we are glad to hear that you appreciated our lovely location, we are sorry that our facilities did not meet your full expectations. We strive to provide our guests with comfortable and well-appointed accommodations at a reasonable rate. Thank you, and we wish you happier travels ahead.
good access to ocean with private sandy beach
Dear Andrei, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We're thrilled that you enjoyed our convenient location on the beach! We hope that you will keep us in mind for the future as we would love for you to come back and spend some more time with us!
Excellent resort, friendly staff and every amenity you could want within reach. We had a wonderful time and will definately return.
Thank you for your feedback, we are delighted to hear you enjoyed your stay with us. We hope to see you again!
Dear Krista,Though we are an older building, we do our best to maintain a high level of comfort. That said, we take your feedback seriously and will use it to make positive changes to our property. Additionally, if there was anything in particular we could've done to improve your time with us, please don't hesitate to let us know, as we constantly work hard to improve and enhance our guest experience.