I stayed here a few years ago as a single occupancy guest and the room was clean, bathroom was excellent with great toiletries. This time, I stayed in a double room (although the room was actually a little smaller!) and the bathroom was in bad state. The shower doors didn’t close fully, there was black mould on the edges, the air condition started leaking at night, the floorboards creaked so badly that when someone walked down he corridor, the creaking was heard in our room! We didn’t sleep much at all!
Located in Waddon, Grand Sapphire Hotel & Banqueting is 10.9 mi (17.6 km) from Westminster Bridge and 11.1 mi (17.8 km) from Westminster Abbey. The 40 rooms at this 3-star hotel include electric kettles and flat-screen TVs.
For entertainment, guests can enjoy flat-screen TVs. Electric kettles are also standard. Housekeeping is not available.
Grand Sapphire Hotel & Banqueting features free WiFi in public areas and wedding services. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations.
I stayed here a few years ago as a single occupancy guest and the room was clean, bathroom was excellent with great toiletries. This time, I stayed in a double room (although the room was actually a little smaller!) and the bathroom was in bad state. The shower doors didn’t close fully, there was black mould on the edges, the air condition started leaking at night, the floorboards creaked so badly that when someone walked down he corridor, the creaking was heard in our room! We didn’t sleep much at all!
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.