4/10 Poor
steven
Traveled with family
Dec 22, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms need an update -- the furniture is shabby, and the windows were drafty and dirty. There was hair around the drain in the shower. The picture of your lobby shown here is bright, well-lit -- not so in reality.
We also had a problem checking in -- 6 months prior to the wedding we were attending (in the same building) we reserved a king size bed in a suite. When we tried to check in, we were told this was not available, even tho the next person checking in was given this type of room. We were able to get a room with 2 queen beds, which worked out as our son was staying with us -- the pull out couch in the living area was shabby and uncomfortable for sleeping. The clerk at the desk did offer to refund $100/night -- we hope this will come through our Expedia account.
Our daughter and son-in-law had arrived at 3am due to airline issues, and were kept waiting and told they could not receive cards for their room due to a gliche in your computer system. Other guests also had this issue.
There seemed to be NO coordination between the hotel and the concession that runs to event space -- we found out on the date that there is a hotel bus service we could use to get to the rehearsal dinner off-site. No one was told this was available prior.
The building is a stately one, with a long historic tradition which should be honored by its owner as a Cleveland treasure. Hoping Hilton will see the value in this beautiful lady and upgrade the facility appropriately.
steven
Stayed 2 nights in Dec 2025
