Poor staff support when arriving late. Unable to find our way, and being very late into the night, we got poor help when we called and ended up not staying there. The worst part is being charged the full amount with no recourse to full or partial refund.
Super helpful staff. Explained everything and anticipated needs.
Late night room service is a great idea.. Fire pits around the property is a great idea and I will be staying here again.
Interesting vibe, and good location. Close to food, and football stadium.
Very courteous and helpful staff. Clean rooms. But overpriced for the amenities offered.
Great location and views. Free water taxi down the road, will take you across the river to Nautica for concerts
Wonderful stay. Lake view. Clean. No noise. Easy to find.
We really enjoyed our stay at Aloft Downtown Cleveland! Valet & check-in process was extremely smooth & easy. The room itself was clean & a good size for the 2 of us. Modern, simplistic, & the bedding was very comfortable! We loved the Re:Fuel station by the front desk - this was available 24/7 so when we returned at nearly 1am it was nice to have these options (chips, candy, fruits, & drinks). We purchased the package with free breakfast & they gave us 2 coupons worth $8/ea. We were initially worried this meant the full breakfast wouldn't be covered, however, it was! We enjoyed items from the Re:Fuel area, for breakfast they have fresh food made, a "build your own" kind of thing. The food was delicious & the coupons fully covered the cost, & in fact, the front desk lady that took them from us offered us a drink with the remaining amount covered by the coupons. We sat down in the lobby for breakfast, it's a nice, stylish area to enjoy. Check-out was as easy as check-in & the workers were all SO nice the entire time. Valet service was very kind & helpful. Only suggestion, & it's a minor one, but the hall to our room definitely could have used some vacuuming - just would have looked a little "cleaner." We'll definitely return on our next trip to Cleveland!
Close to EVERYTHING downtown. The stay was perfect, which is rare these days.
just stayed one night to attend a concert. My room was overlooking the building in front of me, so I felt like I had to close the blinds all the time, that someone was spying. bed a little harder than I'm used to. Pillows were nice. everything was just a little loud.. toilets, fan when you turned on the lights, train... but overall, nice place, very convenient.. I would stay again, probably just choose a different room location.
Parking was confusing and cost too much. Also need cash for rhe other lots nearby. Getting up to the lobby was confusing from rhe parking garage. Room windows were dirty, had hand prints all over it, probably from a child. Toilet was broke also.
Close to the Flats. Good restaurants nearby. Good view of the lake. Safe. A bit noisy.
The housing cleaning staff did not clean our room even when they actually came in the room to make the bed. They left trash and did not vacuum or clean the bathroom. One day they never bothered to show up. Since I prepaid for the room they could not offer me much but say they were sorry.
This was probably one of my favorite hotels I have ever stayed at. I will stay here again the next time I am in Cleveland!
Great, very nice people. Rooms are great and the management was extremely helpful.
Stayed to get away from the house and work. it was pleasant and relaxing!
Located in Downtown Cleveland, Aloft Cleveland Downtown is a leisurely stroll from popular sights such as FirstEnergy Stadium and Huntington Convention Center of Cleveland. This 150-room, 3-star hotel has 3 restaurants, free in-room WiFi, and a fitness center.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served each morning for a fee.
All 150 air-conditioned rooms feature refrigerators, safes, and ironing boards. Guests can expect to find free WiFi and wired Internet, along with 42-inch flat-screen TVs. Pillowtop beds sport premium bedding and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Desks are also included.
Guests of Aloft Cleveland Downtown enjoy a fitness center, free WiFi in public areas, and a conference center. Valet parking is offered for USD 28 per night. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, a computer station, and an ATM.
Poor staff support when arriving late. Unable to find our way, and being very late into the night, we got poor help when we called and ended up not staying there. The worst part is being charged the full amount with no recourse to full or partial refund.
Super helpful staff. Explained everything and anticipated needs.
Late night room service is a great idea.. Fire pits around the property is a great idea and I will be staying here again.
Interesting vibe, and good location. Close to food, and football stadium.
Very courteous and helpful staff. Clean rooms. But overpriced for the amenities offered.
Great location and views. Free water taxi down the road, will take you across the river to Nautica for concerts
Wonderful stay. Lake view. Clean. No noise. Easy to find.
