Our condo had no hot water. We had to go to a condo across the hall to take a shower. We were told that the water heater was in the room next door and they would get it fixed. The next morning we all took cold showers because the issue wasn’t fixed. I mentioned this upon check out and the staff didn’t seem to care.
They said we had a balcony with a view of the landing . We had a balcony with a view of the roof top air conditioning units . Very disappointing. The hallway was dirty and needed vacuumed.
Location is great. Staff are very helpful and friendly.
Great location. Staff was very friendly. Room was pretty standard but nice size and layout.
Great location. Beds comfortable and overall very clean!
The Hotel was located right on the landing, very convenient to stores. We did not like the self parking fee of $13.00 a night.
The staff was wonderful They went above and beyond to make our stay comfortable
- Drop off area is a little small for busy times and unless you elect to pay for valet parking you must walk outside to get to the garage. + Location is great. Room was good and clean.
The property at this location is super convenient and professional.
Excellent location. Very secure. Valet service was phenomenal.
Great location. friendly staff. Close to restaurants and attractions
Housekeeping was non-existent during our stay. One day we had do not disturb out, one day they showed at 6pm and 6:30 pm and were told to come back which they said they would and never did. The last day they never showed. Not acceptable! At check in we were told we would be close to our our other room and they would call us when it was ready. They never called and our room was on the same floor but is a completely different building... not really close. The staff needs some major work. The room and hotel were great and deserve a staff that matches.
We showed that breakfast came with the stay showed the young lady our booking confirmation and just sorry it doesn’t show it on mine nothing I can do about that plus we didn’t know anything about having to pay 13.00 dollars a night to stay there was a nice room but will not go back
Decent place but nothing special. You do have to pay to park. Rooms are ok but looks like they attempted a modern remodel that went wrong.
Located in Downtown Branson, Hilton Promenade at Branson Landing is adjacent to Branson Landing and within a 5-minute walk of other popular sights like Branson Convention Center. This 3.5-star hotel welcomes guests with 242 rooms and conveniences like a marina, an indoor pool, and a 24-hour fitness center. It's connected to a shopping center in central Branson and also close to Sight and Sound Theatres and Dolly Parton's Stampede Dinner Attraction.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6 AM to 11 AM.
The 242 rooms have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect WiFi, wired Internet, and 55-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard. Housekeeping is available on request.
Hilton Promenade at Branson Landing features a marina, an indoor pool, and a 24-hour fitness center. Parking is available for USD 13 per night (USD 20 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.
Our condo had no hot water. We had to go to a condo across the hall to take a shower. We were told that the water heater was in the room next door and they would get it fixed. The next morning we all took cold showers because the issue wasn’t fixed. I mentioned this upon check out and the staff didn’t seem to care.
They said we had a balcony with a view of the landing . We had a balcony with a view of the roof top air conditioning units . Very disappointing. The hallway was dirty and needed vacuumed.
Thank you MIchelle - we do not guarantee room views or locations only room types. The only view guaranteed is if you book a room with fountain view in the description. We didn't see that room type booked on your reservation but can certainly understand your disappointment if that was not your understanding of what you booked. We will ensure to share your feedback and apologize for your disappointment. Thank you again for letting us know.
Location is great. Staff are very helpful and friendly.
Thank you for visiting our location and for your kind words for our team. We hope you will consider us again upon return to the area.
Great location. Staff was very friendly. Room was pretty standard but nice size and layout.
Thank you for staying with us and taking the time to post a review. We are glad you enjoyed your visit and hope you will consider us again in the future.
Thank you for visiting and we are sorry to hear you were unhappy. We hope you will consider us again so we may provide a better experience and we appreciate your business.
Great location. Beds comfortable and overall very clean!
Thanks very much- we hope you will stay with us again.
Thank you for your comments.
The Hotel was located right on the landing, very convenient to stores. We did not like the self parking fee of $13.00 a night.
We appreciate your comments. I have sent your comment about the parking to the management department.
The staff was wonderful They went above and beyond to make our stay comfortable
Thank you very much or your business and gracious comments regarding our staff. We look forward to welcoming you back upon your return to the area.
- Drop off area is a little small for busy times and unless you elect to pay for valet parking you must walk outside to get to the garage. + Location is great. Room was good and clean.
Thank you for your feedback. Your comments have been given to management.
We are very sorry for any inconvenience and disappointment. We appreciate you letting us know so we may inform our team to further investigate. Thank you for being our guest and sharing your experience.