The Plough and Harrow3.5 out of 5.0
Recent guest reviews
Large family afternoon tea in a grand but very empty dining room - ours was the only occupied table. We had a great time though. The food was fabulous and the service was fantastic. Our amazing waitress, Gloria, took care of us as if we were her family and was not fazed by anything - not even our very last minute request for a gluten-free meal. There was a special summer offer on, so the bill was very reasonable for such a wonderful spread - various types of sandwiches, cakes, scones, brownies, macaroons, lashings of tea and coffee and a couple of bottles of prosecco on top. We had access to the terrace and the gardens, unfortunately the weather was not very pleasant, but we would definitely have used the opportunity otherwise. We were celebrating my son's graduation and the quality and quantity of food certainly lived up to the occasion. My only regret is that I forgot to do this review earlier! So thanks to all the staff, the chef who made a last-minute gluten-free change and especially to Gloria who looked after us so brilliantly. We will definitely go back if we get the opportunity.
On arrival the hotel was lovely, grand. Checked in to find there was only 1 room booked under the name provided, when in fact 2 rooms were booked. Proof given via email confirmation. After the check in, we were finally told to go through the lounge. through the double doors, up the stairs and follow the signs. The signs were hard to follow and understand. We ended up going around the full hotel to find our room. On arrival the room was presentable but dated. We used the bathroom to go to the toilet and noticed there was a pube on the bath side. Obviously not cleaned to standard. Myself and my partner decided not to use the bath facilities before going out. We saw people were having afternoon tea and there was numerous tables with used cuttelry and plates left from previos customers. Lack of tidying from the bar/kitchen staff. On arrival back to the hotel, the bar was half closed off. Unable to get a drink. We decided to go to bed and rudely had our door opened at 01.30am when we checked the corridor nobody was in sight. We tried to contact reception numerous times to find out the phone didn't work. Very unsettled night. Didn't sleep a wink as was worried someone might come into the room again! Would not stay here again
I stayed here for two nights as it was one of the cheapest hotels in/near the city centre I could find. In my opinion, it's a hotel of contradictions. As you enter it, you are greeted by a pretty impressive entrance area and bar. It's in a kind of 19th century style, done to decent condition. But then you go upstairs, and it's a quite different. A couple of things to be aware of are that there are no lifts to the upstairs - not that I needed it, but if you have mobility difficulties, it might not be the place for you. Secondly, my room was way up and towards the back of the hotel. I felt as if I was half-way towards to Coventry (ok, a 5 mins walk) and when I got there, it was fine but not remotely the same quality as downstairs. With reference to the service - it was not up to the quality I would expect from a near city-centre hotel. One breakfast I had to wait 10 minutes until someone appeared. Admittedly it was relatively early (around 7.30) but it took a while. Day 2 was busier, with quicker service. I ate dinner in the restaurant one evening - mainly because, as a vegetarian, there was pretty much only one dish. As it happens, I actually love mushroom risotto, however, any restaurant that only offers risotto or pasta as the veggie dish, demonstrates absolutely no imagination at all! A little surprising for a major city's hotel. During dinner, the restaurant pipped a radio station out all evening - which is fine for breakfast, but not sure it sets the right tone for what's meant to be a nice restaurant. Overall, for £80 per night, inc breakfast, it's ok. But considering the hotel is in the third (yes, third!) major city in the country, it felt a bit provincial - in a bad way! All of that said, I may be back for my next business visit, as it has a kind of charm.
This used to be THE hotel and THE restaurant in Birmingham. Bookings for the restaurant had to e made weeks in advance for a table at weekends. I recall staying here when this was the pinnacle of affordable (just) luxury. Alas, the hotel suffers from underinvestment. Facilities in the public areas and the bedrooms are very tired. Everything works (a plus) but a coat of paint, replacing carpets, modernising in places and so on is long overdue. I realise this would cost a small (or even large) fortune but one consequence is that the current pricing for rooms is very fair, especially as there is no charge for car parking (another plus). The restaurant is a fiasco though. I went in for a meal in the evening, saw it was almost empty and couldnt find any staff, so left and went elsewhere (plenty of choice in walking distance). Breakfast (included in my rate) was a disaster. Seems only the chef had turned up so tables not properly laid, nobody to provide coffee nor take an order, some juice and cereal out, many empty bowls. I went into the kitchen to try to find some staff and I should say there is a reason they have opaque not transparent doors - this was not a good place for the public to look (litter aplenty). Reception couldn't or wouldn't help. So I left again.
I visited the hotel today for afternoon tea with my sister. The actual room and ambience was lovely and relaxing. The afternoon tea was of very average to poor quality. I expect real tea with tea leaves not a huge pot with one measly teabag and luke warm water. The replacement We requested and were brought, was hot and I asked for two tea bags but the tea was still rather tasteless. The sandwiches? Ooh, cheap white sliced bread with very poor fillings. The scones were small, plain (no choice of plain or fruit) but ok. The cakes were non descript and nothing special, reminiscent of a cheap supermarket variety. So, I would not particularly recommend. But, a lovely building and pleasant staff.
Visited Birmingham over the weekend for a night out with my 3 daughters, booked the hotel as it’s in a good location for the nightlife. We had a family room as we wanted to be together and were happy to share however we did encounter a few issues! Check in was fine and we were told that our room was just through the double doors, up the stairs and along the corridor!!!! Slight understatement the room was a long way from reception. However we managed to find it and after a busy day we were looking forward to a cuppa, only 2 cups and enough supplies for 2 cups of tea or coffee!!! You knew there were 4 adults booked in so why not ensure you have enough tea and coffee etc? Other issues included cold room, heating went off and we were really cold, no blankets, no extra pillows, had to call reception a few times !!! Thank you so much to the staff that responded to us x all of this could have been avoided though with a little preparation and thought re numbers of guests and change in weather/season. Did sleep okay in the double bed but sofa bed wasn’t the most comfortable for the others. The bar was open but we didn’t get served so decided to leave it. Did get served at the bar when we returned later on but wasn’t the most welcoming bar staff and when we asked for hot drinks we were told the kitchen was closed!!! The hotel is being refurbished and hopefully this will improve but think about kitting the rooms out to meet the needs of your guests.
Our stay was disappointing, warm welcome at reception then it went downhill. Bar food poor green curry to be avoided at all cost indescribable. Kids ordered from limited menu hot dogs to find out not available. Breakfast wasn't included in our stay thankfully but at 14.50/person extra ripoff. Rooms are haggered and in need of an update old carpets, uncomfortable fold out sofa beds even for kids, cracked bath tubs and wood work in need of painting or varnish. No lift in hotel thankfully we left our 4 year olds pram at home maze of stairs to get to room. We stayed Wed - Fri no atmosphere in bar or guests. Understand why. Only good point WiFi was good. Pity cod be such a nice hotel given location.
Nice rooms and a good breakfast. Manager was very accommodating of our early starts and made bacon sandwiches. Rooms were to a good standard. Bit of a walk to get to the room but not an issue. Would stay here again.
We visited with a Virgin Experience voucher for Afternoon Tea, the service we received was ok. Although there was only one member of staff so our drinks etc were served rather slowly. The food was nice and the area we sat in around the bar was ok.
My husband and I stayed here for one night as we were intending on doing a bit of shopping in the bullring, having a nice meal and a few drinks. When we got to the hotel we thought it did look a bit tired but all in all it had a cosy feel to it, at first.. Unfortunately apart from the friendly staff this is about all I can say that is nice about it. If we had booked to stay longer than one night we would have checked out immediately after going to our room, however we didn't want to eat into our time away by trying to find an alternative. The room smelt, very tatty furniture, wallpaper peeling off the walls and what looked like possible cigarette burn type holes in the bath. I will say however it was relatively clean but the poor House Team must be super up against it as it was very shabby and in much need of some TLC. Most definitely not worth the £90 we were being charged! Needless to say my husband and I stayed out in the city centre longer as we did not want to go back, and we did not stay for breakfast the next morning!
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 768 reviews