The Plough and Harrow

Check in staff on first impression not very welcoming. No directions given to room which was confusing. When I got to the room the carpet had black mould patches on it, as did the walls, with some of the wallpaper coming off revealing black mould underneath. The table and drawer areas had varnish missing, large stains on them and where very badly chipped, very, very, dated! I returned to reception and requested another room. I was then given a refurbished room in the older part of the building which was nice and comfortable. Although it too had floor tiles missing in the bathroom and really old curtains at the windows which were ripped. I had to ask where I could get my evening meal as no information was given to me on check in. I went into the bar area where waited for over 15 mins to be served. There were other people waiting for service also. No staff members were to be seen anywhere. Meal when it arrived was average to poor nothing special. I requested an early morning call at reception before retiring. Unfortunately I did not get my call! I would not return to this hotel it appears to be understaffed and in need of a total refurb.

The location is great but the hotel is dated. We stayed here as the wedding was being held here and was convenient. Had I known what the hotel was like, I would have stayed elsewhere and travelled. The hotel is dated and in need of investment in every area. The owners need to experience there own product and have a closer look at what they have, the location and the competitors. A good facilities manager with autonomy and budget would bring this hotel back to where it should be.

Was in town for the cricket and booked this hotel. Very nice stay. Very nice old building. Rooms are a little tired but still very nice and spacious. Breakfast was good enough too. Staff were all pleasant and friendly. Will definitely return if that was in the future

We came here on Tuesday 29th August for afternoon tea. We were shown to a little table by the window in the lounge which is very nicely decorated with big chandeliers and artwork of the hotel over the years. The gentleman that served us was welcoming and polite. We were offered a choice of tea or coffee and didn't expect prosecco which was a nice surprise. There was a good choice of finger sandwiches (ham, egg, cucumber and cream cheese and salmon), 2 scones which looked homemade with a nice little pot of jam and clotted cream, and a selection of macaroons, rich chocolate brownies, cream cakes and white chocolate profiteroles, but this looks like it might vary with each visit. We weren't expecting to get quite so full so asked for a box to take some of the cakes back with us as they were too nice to leave, they were absolutely fine with this. We thought there might be some sort of issue when we presented our voucher, but there was nothing of the sort. Not sure what happened with some of the more negative reviews on here as that was not the service we received. Would definitely recommend, especially when they have offers on, and hope to return for Fawlty Towers Night or a Murder Mystery soon

We stayed here for 2 nights as it was my birthday and was attending a wedding at venue The hotel is like a maze no good if have any mobility problems we was in 205 wich was a longest way from main building there was not much help to find room had to walk threw someone's wedding (little paper map would solve this ) Room was nice clean slight dated but more than good larger than expected wich was good iron and board was really useful After eating out we retund to hotel for a drink we waited 15 in bar no one around was a family with drinks in bar we had to walk back in to wedding to get drink wich was bit awkward when both the bride and groom welcomed you like they should have known who we was. Drinks was very expensive that's if you got service got worse on second day When returning to our room there was no lights very dangerous as there was odd steps around Breakfast was very nice 8 till 10 am buffet style Wedding was lovely but seamed rushed at start still toast coffee cups around lounge when room being set up in covered table 11.55 wedding started at 12 Wedding meal was lovely When asked if I was pregnant by bar lady as I order Gunness (was on my second pint) though was inappropriate Over all good weekend but take ir own drinks like 90% us did as I won't get served fast for 5 cokes it was £15 2 pints £9.90

I'd firstly like to say that the staff are mostly attentive, very helpful, polite and friendly (apart from being totally forgotten at breakfast along with another 2 guests the service was excellent!). The breakfast was poor and it would seem that the kitchen was overwhelmed by the amount of guests. We ordered muffins and one egg was black from being well overcooked and the other snotty and barely cooked at all! Our room was a good size, relatively clean and the bed comfortable. All round the hotel is very dated and in need of refurbishment. The location is good for access to the cricket at Edgbaston. There is parking onsite and wifi. The bar area is nice and the barman was excellent. With a few small changes this hotel could be excellent. Overall our stay was ok.

A very old fashioned BUT very good hotel. Not too far from Birmingham City Centre and well worth a visit. room clean and comfortable and staff very friendly. So impresssed that I styayed there the following week. would have reviewed sooner but been abroad and that hotel not in the same class.

Had an excellent overnight stay at the plough and Harrow ,the bed was really comfortable ,the room was very clean with lovely white towels in the bathroom,the staff were very helpful and polite,yes the hotel could do with a coat of paint and new carpets but I thoroughly enjoyed my stay and would have no hesitation in recommending it There was a wedding reception going on the night I stayed but it didn't interfere with me at all

Having had a nice meal at the Plough and Harrow a year ago I thought perhaps their afternoon tea would be good. This did not turn out to be the case. My daughter is a vegetarian so ordered this a week in advance. When we arrived she was presented with a plate of unappetising sandwiches including tuna with onion. She does not eat fish so this was very off putting. The waitress asked what she would like instead so she said egg mayonnaise. About 10 minutes later she was handed two rounds of cheese sandwiches! Not impressed. All the sandwiches were very unattractive. My husband and I were presented with beef sandwiches which were awful. See photo below. I suspect it was leftovers from Sunday carvery. We went on a Monday. Not even slices of beef. We left them all. In fact we left most of the sandwiches. The scones were like no scone I have ever eaten. Horrible. The macaroons and eclairs seemed shop bought. There were strange small unevenly cut slices of chocolate torte and vanilla cheesecake. Very sloppy. I would hazard a guess these were also yesterday's leftovers. The staff seem to do their best to be pleasant but do not regularly check if things are OK. There is no choice of tea which is unusual. The irony of this is that this was our second attempt at afternoon tea and the first one was also unacceptable so we're were invited back for a complimentary one. They failed miserably. The second was no better. I think they should stop afternoon tea as they clearly don't know what it should consist of. We actually didn't pay for any of these afternoon teas which was down to Aaron. Definitely will not be going again and recommend you avoid the experience. Such a shame as this could be a great venue.