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Macdonald Burlington Hotel

4.0 out of 5.0

Recent guest reviews

I have stayed here many times and wouldn't choose anywhere else in Birmingham. The location is second to none being a few steps from New Street station and close to the shops. The building is big ang beautiful with high ceilings and good sized rooms and the bathrooms all seem to be enormous. I have always found the staff to be welcoming and friendly and while there are cheaper places to stay in Birmingham I would never stay anywhere else.

Unplanned surprise stay - but what a fantastic hidden gem! Building is AMAZING..marble columns wonderful carpets and furnishings. Retaining all the character of a bygone age yet with all the modern comforts we expect. And they delivered! Just great. Staff were brilliant and attentive at all levels. IT WAS JUST EXCELLENT. Breakfast was great - lots of fresh food, continental choices and some excellent choices on the fish options - seldom get 3 to choose from! All I need now is an excuse for a return visit.

A quick overnight stay in this city centre hotel is very enjoyable. Our mid priced room was clean and warm but a little dated. Staff are very friendly and eager to help, breakfast was tasty with plenty on offer. Will stay again next time I'm in Birmingham.

Not the cheapest but worth every penny. You can literally trip over coming out of New Street Station and you are there so you can't get much more central. You know it's not a new, modern hotel the moment you walk in and that is the theme throughout. Rooms are VERY spacious, really well kitted out with great bathrooms. Quiet and just delightful with simply excellent customer service.

A lovely quiet retreat right smack bang in the middle of it all! Perfect location yet you wouldn’t know your in the city centre once your inside! The staff are so friendly and helpful and the hotel is outstanding! Beautiful rooms and ambience throughout. The food is amazing!

Very impressed with the helpful staff member who helped us rearrange our booking following the recent snow. Our twin room was spacious and spotlessly clean and the beds were extremely comfortable with lovely pillows. An impressive sized bathroom with power shower was a pleasant surprise. The location is perfect for the train station and the Bullring shopping centre, with plenty of restaurants nearby. However, breakfast was a very disappointing. The continental breakfast buffet was in a different room from the tables but we were pleased to see that the hot options were going to be freshly cooked. My friend ordered the full English and I asked for poached eggs on toast. The server asked if I would like anything with them and so I added a rasher of bacon. When my plate arrived there was one egg, 2 rashers of bacon and no toast. I asked for toast and a rack of thinly sliced toast arrived. We had been told butter was on our table but as there was none we helped ourselves from another table. The I cut into my poached egg it was raw inside!!! Ugh! I complained and my plate was taken away and returned with another egg which was totally hard - shame. The thin toast got cold so quickly that it was like cardboard to eat. I decided to fill up on pastries but the croissants, which must have started out hot were stuck to the presentation plate and going hard round the edges. I must also add that the server who showed us to our table and took our order was in a filthy uniform. An altogether disappointing end to what could have been a perfect stay.

We was upgraded to there newly refurbished suits. Amazingly beautiful I've been meaning to do this review for 2months now. Complimentary water and fruit in the suit good facilities and loads of room. Would recommend the suits and would stay again. Breakfast is amazing also. A very good selection and good service. Also great location

When we arrived we were massively impressed. Checked in by a lovely man, it was swift and effortless. We had requested a quiet room, and we had an absolutely beautiful room, 501, in the middle of the hotel. The view was rubbish, but we didn't mind knowing we weren't going to be affected by noise from either roads. In our room one window was screwed shut, and the other opened wide - very mixed message. One thing we did notice was no plug by the bed, which is disappointing. We also noticed that the room was spotless - something I hugely appreciated. Again the staff in the bar were wonderful, as was our credit for booking direct. Breakfast staff were also lovely, kind and professional. Breakfast was small but well done. It was a shame a few items were unavailable, but we put this down to snow. Again we were happy. So the negative. You book a room in a hotel expecting to be able to sleep if nothing more. We also requested a quiet room. I was absolutely terrified when the room was filled with the worst banging and crashing I have ever heard, which woke me from my sleep. I didn't know if someone was trying to break in or if the building was falling down! This happened 5 times throughout the night. I ended up having nightmares linked to the noise. The racket was coming from the heating! The only way to stop it was to get out of bed and mess with the thermostat. We had the worst sleep ever, and my husband is a cronic snorer! Now here's where it gets even worse. I accept the building is old. I also note that your maintenance team may not be the best, so your heating system is going to struggle. It was also exceptionally cold, so maybe the system was struggling to cope. All of these reasons I would have accepted, however when we were asked at reception if we had "enjoyed our stay" the response was as inadequate as the heating. The lady looked shocked and said sorry. However this was not the reaction I expected. I expected some sort of refund. I had had breakfast and drinks and used the toilets and tv, but I had not slept - surely I was entitled to this element of my booking returned? Nope we got nothing. Not even a genuine apology. To say I was disappointed would be an understatement. We left a little shocked and that's why the review comes 12 hours later. Please sort the heating, and please re-train the receptionist. She shouldn't ask people about their stay if she isn't interested in the answer. Such a shame as the rest of your staff are a credit. With all this in mind, we wouldn't be able to return, which is a shame.

The hotel is ideally situated being in the heart of the city and next door to New Street station (cross the road upon leaving the station and you are there). Stayed in an executive room which was very nice, shame that the bathrobes were not provided even though their web site said they would be. Didn't have time to ask where they were so the hotel did not have chance to rectify, Have dinner out so cant rate the restaurant for evening meal, breakfast was very nice but takes a while for 'delivery' of your choice of hot. Would still choose to stay again as the negatives were only minor irritations.

Got stranded in Birmingham over night . Immediately welcomed at reception and given a free upgrade ! The guy on reception was so pleasant and helpful . The upgraded room was top notch . Excellent place and value for money

Burlington Arcade/126 Birmingham England

Hotel highlights

  • Walking distance to Birmingham Cathedral and Victoria Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour front desk

Macdonald Burlington Hotel places you within a 5-minute walk of popular attractions such as Birmingham Cathedral and Victoria Square. This 112-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a conference center. It's in central Birmingham and also a short walk from Bullring Shopping Centre and International Convention Centre.


Enjoy a leisurely bite to eat at Scottish Steak House, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served each morning for a fee.


All of Macdonald Burlington Hotel's 112 rooms are air-conditioned and have an array of amenities, including coffee makers, safes, and phones. LCD TVs come with digital channels, and guests can stay connected with free WiFi. Hair dryers, ironing boards, and desks are also available.

Property features

Guests of Macdonald Burlington Hotel enjoy access to free WiFi in public areas, 14 meeting rooms, and a conference center. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. This smoke-free hotel also has wedding services.

Reviews from Trip Advisor

Trip Advisor aggregated rating

73.0% of guests recommend this hotel

Total of 3107 reviews