Macdonald Burlington Hotel4.0 out of 5.0
Recent guest reviews
Have just returned from a 2 day conference at The Burlington.Lovely hotel very central for Station,shopping,nightlife etc. Excellent breakfast and good size rooms however very noisy as room overlooked new street. Busker outside playing what sounded like a recorder until well after midnight both nights.I was tempted to give him money to move.Really do feel like the windows need to be improved.Would highly recommend but in a different room.
This hotel is centrally located, opposite New Street station and in the main city centre shopping area. Reasonably sized room with a comfortable bed. Had to leave early next morning so didn't try the breakfast, but would certainly stay again.
On Friday evening your fire alarm was activated at around 0100 hrs. We made our way down stairs avoiding the lift but this took around 20 minutes as I am on crutches. At no point was there any help for those residents with mobility issues. Once finally down stairs no one knew where to go as no fire marshal was present or any member of staff, I do appreciate that they have to check all the rooms in the event of an activated alarm but there should of need a member of staff with the residents in the street. After about 20 minutes 2 staff members turned up one saying nothing to worry about it's a false alarm and the other saying we don't know if it's a fire we are checking what the problem is. This was very confusing and contradicting to the residents of the hotel. I asked both of them which one was the fire marshal when he acknowledged me I asked him where his phone was to call the fire brigade and where is the register of guests staying at the hotel he went blank for a moment then replied I don't need a register as the hotel is not full ????? Very strange as how did he know who was present and who wasn't this put lives at risk. Once I mentioned that I am a fully trained fire marshal he just walked off leaving the security guard to deal with me and may I say he did not have his Sia badge on show as he should do and his manner was that of a hired thug rather than a professional security officer. You need to retrain your staff in the correct procedure in the event of a fire alarm and teach your thuggish security some customer service skills.
Just got home after a 3 night stay where we were celebrating our Ruby Wedding Anniversary. Room 306. Large and spacious, overlooking the station as of course this was the Midland Hotel in the days of LMS steam! There's something about hotels connected with large railway stations. When you think of all the friends and relatives that have met, parted and perhaps never seen again as they set off to a new life somewhere. I digress, however. The staff were brilliant especially the Restaurant team (Jonathan and Mario) who looked after us well. A seat by the window in the Restaurant is great for people watching in New Street! A minor plumbing hitch in the bathroom was efficiently sorted. The fire alarm went off in the early hours of Saturday morning - luckily it was a warm night so standing in New Street in the early hours of the morning with night attire on was fun! It was a false alarm - hey - stuff happens and it was no big deal but a manager was called in on his day off to apologise to the customers. The location is perfect for those arriving by train and all the main attractions are easily reached on foot - Brindley canal basin, Library, Open Markets, Moor Street Station (a restored gem of a station), and the Jewellery Quarter is easily reached by tram which stops right outside the hotel station entrance. Looking forward to our next stay!
We have just returned from a two night stay at the Burlington this weekend! Absolutely perfect location for Central Birmingham. We had room 504... Room spacious and tidy, huge bathroom, bed a tiny uncomfortable but can live with that. Staff really friendly and helpful. Amazing breakfast and service was spot on. Unfortunately on the Friday night the fire alarm went off and we had to vacate the room onto the street. No fire just a fault we believe... we complained that night and then the next day. Tim Sparrow the manager could not be more apologetic and helpful. He offered us a complimentary stay for later in the year and a bottle of Prosecco in the room. Not being able to take the stay we compromised and had a complimentary meal in the restaurant which cost over £100 and wow what can I say!! Very much enjoyed the Prosecco before dinner! The food in the restaurant was absolutely amazing, our waiter was so polite and helpful and nothing was too much. Although we have no plans to return to Birmingham in the future the Burlington Hotel will definitely be the place we choose to stay.
I stayed at the Burlington for one night whilst attending a function being held there. Very good customer service - when I arrived at the hotel it became apparent I had accidentally booked two rooms, each on a different website and the hotel very kindly waived the fee for a late cancellation. This was very kind. Would definitely return as a result. Room was nice and the breakfast was good as well.
I visited the Burlington Hotel for afternoon tea as I'd enjoyed a quiet drink on a few occasions and the service had been great. This time, the tea arrived fine but there was an extended wait for the food. I didn't mind this too much as it was a relaxing Sunday treat. However, when the tier arrived, there was a pile of finger sandwiches whose filling was so wet, I couldn't lift them. I managed to push each one on to a plate and had to eat it with a fork. There were no scones and I was asked to let the waiter know when I wanted them, even though the cakes were already on the stand. When they finally arrived, they had been microwaved so we're soggy and burning hot. I asked for replacements and, 15 mins later, I'm still waiting. The cakes were good and the tea hot and refilled on request. Overall, I'm so disappointed as a hotel like this should have afternoon tea down to a fine art. I won't come back again.
we checked in ok. with it been our first time we did not know to put the card on the stand in the room by the door for the lights. but we know now for next time. room was clean. and the hotel itself was wonderfull. the bed was a littel uncomfertable but ok. the main problem was at 1am in the morning the fire alarm went off. after standing out on new street for 40 minutes we were allowed back in. next morning (today) we spoken to mr sparrow (the manager) he was very sorry about what had happend and has given myself and my wife a 50% off next stay. but apart from that the perfect hotel. we will be looking forward to coming back.
There is something great about this hotel, I’m not quite sure what that is, some of my coworkers prefer a more modern hotel with no character, I love this hotel, it has a charm about it, the staff are very pleasant and helpful. The location is the best ever, literally just outside New St. Station perfect for leaving your big bags there until ready to leave by train. Breakfast isn’t bad and cooked to order. The restaurant in the evening which I decided to try as I couldn’t be bothered to visit Ashers (Indian Restaurant). I had the Fillet steak and was stunned at how nice this was, and I have had steaks in Texas that are impossible to beat, this came close, a stunning flavour. Oh I forgot the starter, yum, tomato soup home made with cheesy croutons omg it was nice. The staff were superb attentive and helpful, well done, very impressed.
The reception staff were helpful, the food was reasonable for both breakfast and dinner and the bed was very comfortable BUT if you have a room overlooking New Street be prepared for noise all day and even until 11.30pm at night on Fridays. The most annoying was the busker with his violin who only knows 5 songs. Another time there were 2 buskers close by , the violin guy and an oboe player. Very annoying. If you are jet lagged and want to sleep ask to be moved to a quiet room.
- Walking distance to Victoria Square and Birmingham Cathedral
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour front desk
Macdonald Burlington Hotel places you within a 5-minute walk of popular attractions such as Victoria Square and Birmingham Cathedral. This 112-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a conference center. It's in central Birmingham and also a short walk from Bullring Shopping Centre and International Convention Centre.
Enjoy a leisurely bite to eat at Scottish Steak House, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served each morning for a fee.
All of Macdonald Burlington Hotel's 112 rooms are air-conditioned and have an array of amenities, including coffee makers, safes, and phones. LCD TVs come with digital channels, and guests can stay connected with free WiFi. Hair dryers, ironing boards, and desks are also available.
Guests of Macdonald Burlington Hotel enjoy access to free WiFi in public areas, 14 meeting rooms, and a conference center. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. This smoke-free hotel also has wedding services.
Reviews from Trip Advisor
73.0% of guests recommend this hotelTotal of 3136 reviews