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Macdonald Burlington Hotel

4.0 out of 5.0

Recent guest reviews

Beautiful Hotel with bags of character, Very nice bar and the room was very comfortable and clean and the facilities good. The staff are very helpful and friendly. And the location is perfect for a night out in Birmingham.

Stayed here between Christmas and New Year. Great location just outside New Street station and the outside of the hotel has impressive architecture. We had upgraded to a suite which was big and airy but so cold! The heating had not been turned up for our arrival and the room did not really warm through until the next day which made it uncomfortable to use the lounge. Although the room itself was clean the blinds and window sills were very grimy and not was was expected for the standard of hotel. Because this was a special offer, a bottle of Prosecco was supposed to be included but was not in the room and did not materialise until someone from our group asked the next morning when that was rectified. Breakfast was ok but the order on the first day was very muddled with at least half of our group of 6 being given the wrong combination of eggs which they had ordered. Second day was much better. Dinner on the first night was included and that was delicious though the waiter was a bit flustered being the only one on duty. Despite being on the 4th floor the noise from outside disturbed our sleep throughout the night, so if it's a quite relaxing stay you want, for us this isn't the place to stay. If you like being in the middle of the hustle and bustle then this is a convenient and elegant hotel that is reasonably priced.

This is a super hotel and the staff can’t do enough to help. I booked this for my PA who had a 25th birthday just before Christmas. Since I always stay here myself I called the hotel and Richard couldn’t do enough to help. He upgraded the room and made sure my PA and her boyfriend were looked after. They had an amazing time, a fabulous room and wonderful breakfast. I thoroughly recommend this hotel.

My husband and I stayed at the Burlington Hotel on the 23rd December, we was greeted by a professional and pleasant receptionist who checked us in... as the hotel was quite due to Christmas we was given a free upgrade to a room that had been recently renovated!! The room itself was lovely, clean and spacious with a huge shower!! From looking at some of the photos of the other rooms on here there is definitely a difference in the updated rooms! We ordered room service the next day which was lovely, hot and plentiful!! Overall our stay was perfect and relaxed, the staff were pleasant, professional and happy to do what ever they could to make our stay as enjoyable as possible! The location is perfect and just around the corner from Grand Central too.

We booked this hotel and noted some mixed reviews our stay was excellent. The booking process that we made direct with the hotel was very straightforward and check in easy. The staff at check in were helpful and friendly. The entrance promotes a relaxed and very pleasant introduction to the hotel. We booked a suite which was exceptional with its own sitting room area and every possible comfort. You are in the heart of the city but the noise level was not intrusive. The restaurant was very quiet on the night that we stayed but the staff are absolutely superb and helpful and nothing to much trouble simply great to have staff that genuinely value your custom. A credit to the hotel and the company. The food in the restaurant was simply wonderful superb, beautifully cooked and presented and served, as mentioned by excellent staff. The rump steak was simply one of the best that I have ever tasted. The drinks are not badly priced with a good range of quality options. Parking is at the Town Hall care park which is a little tight for larger vehicles but at £12.00 for 24 hours in the city centre great value. There was a problem with the boiler but the staff were great and even popped up to our room to update us.We had a wonderful stay at this great hotel and we will certainly use again when in the area. Well done to all the staff you are excellent and the company should be proud of you.

I stayed there last week and unfortunately left my iphone charger plugged into the wall which would have been easily noticed by cleaners. When I contacted the hotel I was informed that 'nothing was found in the room'!!!

Staff are friendly and helpful. Hotel is in a great location for city centre. Standard double room was however on the small side, bland and the bed seemed tiny and uncomfortable. Did not get a great nights sleep but was only there for one night. If you're planning on staying longer I would recommend upgrading to a larger room and bed.

Booked in at the last minute as our initially booked hotel was diabolical. The hotel was absolutely superb and the staff particularly evening reception could not have been more attentive. Absolutely first class could not recommend higher

POSITIVES: Great central location, staff are extremely friendly and helpful. The room we had was spacious (second floor). NEGATIVES: The room we had needed renovation. The floor boards were squeaky, the ceiling was peeling away in the corner and the room had no atmosphere. The room felt empty and ‘unloved’. There is also no safe in the room which is a little frustrating. The bathroom was clean, although small and the water in the shower ran warm rather than hot. Shane about the negatives as this is a great hotel, just needs some love and attention in the rooms.

Positives were great central location, especially for Christmas market, and friendly reception and bar staff. The big negative was the size of the 'double' bed which led to a really uncomfortable nights sleep. We measured it - it was 4ft bed and the room cost £187 for one night, without breakfast. We complained politely on checkout (we should have rejected the room on checking in on hindsight). We have been offered an upgrade if we stay again but this would have be used in next 6 months. It was an expensive treat for us so we don't feel as if we had good value for money.

Burlington Arcade/126 Birmingham England

Hotel highlights

  • Walking distance to Birmingham Cathedral and Victoria Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Macdonald Burlington Hotel places you within a 5-minute walk of popular attractions such as Birmingham Cathedral and Victoria Square. This 112-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a conference center. It's in central Birmingham and also a short walk from Bullring Shopping Centre and International Convention Centre.


Enjoy a leisurely bite to eat at Scottish Steak House, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served each morning for a fee.


All of Macdonald Burlington Hotel's 112 rooms are air-conditioned and have an array of amenities, including coffee makers, safes, and phones. LCD TVs come with digital channels, and guests can stay connected with free WiFi. Hair dryers, ironing boards, and desks are also available.

Property features

Guests of Macdonald Burlington Hotel enjoy access to free WiFi in public areas, a conference center, and a business center. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include laundry facilities and wedding services.

Room options

Classic Double Room

Full 1 | Sleeps 2

Classic Single Room (Classic Single)

Full 1 | Twin 1 | Sleeps 1

Classic Double Room (City style)

Full 1 | Sleeps 2

Executive Double Room (King)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

73% of guests recommend this hotel

Total of 3049 reviews