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Macdonald Burlington Hotel

4.0 out of 5.0

Recent guest reviews

This was our first ever overnight stay in Birmingham. We chose this hotel because of its central location. We were given a feature double room, which was spacious and comfortable. The bathroom had a seperate shower cubicle and a bath. The breakfast was delicious and there was plenty of choice. All the staff were friendly and helpful. Reduced parking charges in the New St NCP car park is good value and only a 10 minute stroll. We would definitely use this hotel again.

I really REALLY wanted to love my visit to MacDonald Burlington, so I will focus on the positives to start. Our son chose this as his wedding venue for the evening reception, for a wedding venue the ballroom was lovely, the wedding breakfast was lovely (roast duck for main served perfectly pink) the staff were friendly and attentive, quick to clear dishes, glass etc. Our hotel room was fine, very much what anyone would expect from a hotel room, clean, comfortable, cosy, tea and coffee facilities, nice toiletries, comfortable bed etc. Sadly, myself and husband were very sadly disappointed with our service at breakfast. Yes, I know a lot of people arrived at the same time. The majority of breakfast guests were wedding guests from the night before. It was like we were an inconvenience. We had to order our toast three times before out sour faced server managed to deliver, but our coffee only needed ordering twice before it arrived. My haddock with poached egg was lovely, smoked but not dyed fish served with a perfectly poached egg. The hot food was cooked fresh to order and the usual gamut of pastries, cooked meats, cereals, etc were available for self selection. But I really didn't like that we ordered toast and coffe, sat down and waited, another couple arrived, they ordered a cooked breakfast and their cooked food arrived before our toast and coffee. It almost felt like we were an inconvenience to our server and that the hotel had got the money (£000's) for the wedding so no longer needed to 'be nice' It's a lovely building inside, reception staff were lovely, we were very comfortable in our room. The outside is noisy (totally not the hotels fault) its city centre, I mean slap bang in the centre, literally 30 seconds from New street station if you use the correct entrance. Overlooking the busiest street In the heart of the city. We slept well, if you want peace and quiet book for the Lake District or the Cotswolds. The hotel was quiet, and if I slept with the window closed I'm sure I wouldn't have heard any noise . But we felt really let down by our breakfast service. That said, the food was lovely, the sausages are wonderful. It's a great central location, would I Book here if I was having a mini break or business in Birmingham, mmmm possibly, but that would depend on what deals other city hotels have.

Pros: - next to the New Street Station - Victorian taste décor Cons: - small room and bed ( even in Executive Double Room) - a smell of mold in the bathroom - busy and crowded surroundings - unfriendly staff at the reception Overall, the stay was a disappointing… Although the room was nicely set, I could find few elements which make this hotel have 4 stars. I would opt a chain hotel next time I stay around here.

This is our third visit to this hotel and we are always greeted in a friendly manner. We had a huge room on the 5th floor and the bed was so comfortable (Room 502) very quiet and restful. Always plenty of hot water and shower over bath was very efficient. Breakfast was very tasty but the only downside the food was a little cool although the plates were hot! Very well situated for the station and trams. Short walk to The Bull Ring, canals and The Chinese Quarter. Will certainly be staying at The Burlington again.

This is a great hotel in a great location if you want ot be in the centre of Birmingham. It is directly opposite the New Street Station although it is worth checking your route if driving to this hotel. The post code if fed into a SatNav could easily take you onto a pedestrian precinct. The hotel recommend parking at the NCP New Street Car Park rather than at the John Lewis NCP Car Park which actually sits above the New Street Station. The New Street Car Park is discounted by the hotel from £25 to £9 for 24 hours but it is a walk all the way through New Street Station. The John Lewis NCP is £30 without any discount offered. The entrance and reception are grand and the hotel does exude a certain amount of class. There are lifts and the rooms do not disappoint. The double rooms are spacious and well equipped with large bath / shower rooms. There is a bar on the first floor which is not particularly well stocked for a hotel of this size or standing with a poor and limited choice in draught beers / lagers. That said there is plenty of choice in the several bars very close by. The breakfast set up is an only average continental buffet selection with a made to order full English. Other options such as an omlette or eggs Benedict are a significant added extra. The full breakfast appeared to be the best option and was of excellent quality. The staff are excellent as one would expect here and this is a class hotel with only very minor niggles. It will still be one of my hotels of choice on my frequent visits to central Birmingham.

This hotel has a lovely feel to it and very cosy. I went with a friend for a glass of champagne in the upstairs lounge/bar. This is pleasant during the day compared to the downstairs bar, which is quite dark. The barman could only give us a small bottle of Moët but he was helpful and ensured it was cold as were the glasses. Very good service.

Came here for an overnight stay as we were seeing a concert locally. The location couldn’t be better being just a hop across the road from the station and right in the heart of the town. On arrival we were shall I say “loosely” greeted by the front of house to check in. No niceties here just a “Have you booked?”, “What is the name” and “Do you want one key or two?” none of which carried a smile or a passing gesture of “How was your journey?” or “Have you come far?” not to mention the look! Went to the room which was very spacious and VERY traditional, the bed was large and comfortable and everything was clean. Would have been nice to have had the option of being able to open a window a crack. I understand there is air-con but you should really let people have a window open a little if they choose. The bathroom was clean the only issue we had was the temperature tap on the shower. Each time you put it round to your required temperature it had a mind if its own and moved itself to a hotter position. Had breakfast the next morning, my Husband had the full breakfast and I thought I would have something smaller so I could have fruit and yogurt. I ordered a Muffin with Egg & Bacon, the other choices are Kippers, Smoked Haddock and Eggs Benedict. We went off to the continental setting to pour our juices and for me to collect my fruit and yogurt, but there was no yogurt. We asked when we got back to the table for some but was told “Apologies, not today”, if I had know this I wouldn’t have just gone with a smaller breakfast. The service is a little off hand too, not much observation from the staff when you are trying to catch their eye, you end up loudly saying excuse me or in the case of my Husband having to get up and ask. To be fair check-out was friendlier than check-in.

Stayed here for 5 nights recently on business, of the 5 nights I had 1 night where I managed to sleep right through. On arrival I! The place is stunning, as I got into my room it went downhill rapidly. Rooms are very dark and dated and I understand it's in keeping with the hotel theme but my room looked very tired. Secondly the tv is tiny, I ended up watching my tablet instead and then it occurred to me the noise from outside was so bad! Right up until midnight the announcements from the trams and then all the shouting and bawling from the street and not to mention the noise from the generators across the street it was awful! Only plus I can say is the staff were decent and the food in the restaurant was terrific but my next visit to Birmingham I will be staying elsewhere.

We stayed here for three nights for a city break. Our room was on the second floor and over looked New Street. It was spacious, airy and spotlessly clean. The bathroom appeared to have been recently refurbished and had a powerful rainfall shower over the bath and was stocked with nice -quality lavender toiletries. The bed was comfortable. As we had arrived too early for check in, the staff offered to store our luggage and furnished us with a map of Birmingham. They also told us about the offer for evening dining in the hotel restaurant. We were pleased that we availed of the offer as the restaurant service was great, food delicious and value for money. As the hotel is located in an arcade on New Street, it was ideal for exploring Birmingham city centre. New Street Station is less than a five minute walk as is the Bull Ring shopping area and Victoria Square with the Birmingham Museum and Gas Hall. Breakfast was good with a mixture of a self service buffet and waiter service for freshly cooked hot food, tea and coffee. Tip; If you want a view over New Street ask for a room at the front of the hotel. However, be aware that some businesses in New Street have early morning deliveries so if you want absolute quiet, ask for a room at the back of the hotel. I liked the old world charm of this Victorian hotel,the friendliness of the staff and the location. I thought that it was good value for money and would stay here again when next in Birmingham

Lovely hotel we stayed for 2 nights. Location perfect in the heart of town. Traditional hotel bedrooms lovely and classic. Staff were excellent and the breakfast was fantastic so much choice either continental or traditional English and very good. Would definitely stay again very good.

Burlington Arcade/126 Birmingham England

Hotel highlights

  • Walking distance to Birmingham Cathedral and Victoria Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Birmingham City Centre, Macdonald Burlington Hotel is within a 5-minute walk of popular attractions such as Birmingham Cathedral and Victoria Square. This 112-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a conference center. It's in central Birmingham and also a short walk from Bullring Shopping Centre and International Convention Centre.


Enjoy a leisurely bite to eat at Scottish Steak House, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning off right with full breakfast served for a fee.


All of Macdonald Burlington Hotel's 112 rooms are air-conditioned and have an array of amenities, including coffee makers, safes, and phones. LCD TVs come with digital channels, and guests can stay connected with free WiFi. Hair dryers, ironing boards, and desks are also available.

Property features

Guests of Macdonald Burlington Hotel enjoy access to free WiFi in public areas, a conference center, and a business center. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include laundry facilities and wedding services.

Room options

Classic Double Room

Full 1 | Sleeps 2

Executive Double Room

Full 1 | Sleeps 2

Classic Single Room (Classic Single)

Full 1 | Twin 1 | Sleeps 1

Deluxe Double Room (Feature)

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

73% of guests recommend this hotel

Total of 2977 reviews