4/10 Poor
Emma
Sep 28, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Did not have a great start. The room was not ready and was told this was due to a death ln the team. While this is understandable I find it quite inappropriate to share with customers. We were directed to the bar area, after nearly 2 hours we went to ask about our room. The receptionist got extremely defensive and said "I told you your room was ready age ago". Apparently she has shouted this over to us, I am hard of hearing but my husband who is not, did not hear this also. No really form of accountability or apology, she just said to a colleague "just give them a drinks voucher", then walked off. She had long black hair and was Irish. We had a lovely exchange with the lady at the bar, she was blonde with tattoos. The next issue was we were woken at 2.30 am to the fire alarm. There were no members of staff outside. When the alarm did stop about half an hour later there was one member of staff in the lobby, no explanation or form of apology. Breakfast was lovely. Next issue was that our check out tome was 12, despite this we had cleaners try to come in the room twice. Luckily we had a lock over the door.
Emma
Stayed 1 night in Sep 2025