Hotel Indigo Birmingham4.0 out of 5.0
Recent guest reviews
Hotel Indigo is a typical boutique hotel. When you arrive you enter a tiny reception area with just a reception desk and lifts to the rooms and restaurant. The rooms on this hotel are only on levels 23 and 24. We stayed on a Saturday night on Level 24. The room size is good with pleasant decor and a large comfortable bed. The views across Birmingham and beyond are great from this height. The location of the hotel is right next to the canal which makes for an easy walk to bars, restaurants and the Arena Birmingham (half a mile). When booking my wife had mentioned that we were in town for a anniversary treat so on arrival to the room we were greeted with rose petals and the bad and a plates of sweet treats which was a nice touch. There was a nicely equipped bathroom with a large shower. The bright orange colour scheme in here was more “easyHotel” than nice. Room is a small TV, safe, tea making facilities and fridge. The complementary contents of the fridge consisted of a single Crunchy bar and two bottoms of water, one still the other sparkling. In a room meant for two people you would think at the very least they would give you two chocolate bars! Level 25 of this building is home to a Marco Pierre White restaurant and bar. We didn’t get a chance to sample either on this visit but unfortunately the noise from music was quite loud in our room downstairs, which didn’t end until 12:30am. We also found that the soundproofing from the corridor is also inadequate as we were woken at 4am by people chatting as they made their way to their rooms. They were just talking at normal volume but could easily be heard through the door. We didn’t have breakfast at the hotel instead choosing to fine another nice place nearby. Overall the hotel is very nice but not exceptional. If it wasn’t for the noise issues I would have rated this hotel a 4.
Had an overnight stay in this hotel and i have to stay it is very nice. Very good views of the city from our hotel room and of course on the 25th Floor MPW restaurant which really comes alive at night. The spa is great, you can spend the whole day there, it is for the over 18s only so you re guaranteed quietness with no kids screaming their heads off. Only reason i didn't give it the excellent review is my experience with the booking process (details of my package) otherwise it's an excellent hotel. Car park is amazing, it parks the car for you which is super cool.
This hotel, is totally stunning, they car-parking in the cube is amazing as the car park, parks your car for you "underground", blew me away. The rooms are amazing and very clean, also the Marco Pierre White steak house and Italian restaurants are fantastic too.
I won an overnight stay for here from a Facebook competition. everything was fantastic. from the welcome on reception, to the spacious room and arrival chocolate plaque and balloons! the room decor is fun and modern. the hotel is centrally located for everything from shopping and nightlife. the spa downstairs has a nice pool to use. and the restaurant on the top floor was amazing for an evening meal, cocktails and breakfast the next day! amazing view of the city and champagne bar etc which we loved. the atmosphere for a Sunday evening was great. I will defo go back for another girly break or weekend away with my fiancee! thank you so much to all the staff for making r stay so enjoyable xxx
Room was lovely very clean and beds were comfortable. Room service prompt.Bathroom / shower was good. Swimming pool, sauna etc good. Breakfast delicious, very attentive service at breakfast. Yes we were on the 24th floor and there was noise from bar above but if you know this before hand you could request another floor I'm sure. A little disappointed that we had to leave the pool at 8.30 pm instead of 9.00 pm as stated in brochure. I would definitely recommend staying here. Ideal for couples having a night away.
Booked this hotel for my anniversary night. After having stayed here multiple time before with my partner and enjoying our stays, we thought we would book as we were celebrating something special. We requested the same room number that we always stayed in as we thought it would be nostalgic and we found the room to be very nice in the past. However, we encountered a number of problems that made our stay really very disappointing and that has made us question whether we will visit again. Firstly, when arriving we paid for the room and deposit in cash which we have always done with this hotel. We required some change however the front desk did not have any so we were told that we would receive the change upon checkout. Upon checkout, we thought we weren’t given our change as we had forgotten how much we had paid since the amount we gave was never recorded by the staff. This was very confusing for us and should have been better noted by the staff at reception or explained better to us. They had to ring the girl who served us the day before just to get the matter cleared up. If only they had just noted down exactly how much we paid and how much change they owed us then this would have been avoided. Secondly, the TV in the room was acting up. During the day it would turn green and flicker to a black screen every couple of minutes which wasn’t great and then in the evening it did not work at all. The wifi was so poor, our phones would only connect for a couple minutes at a time and my laptop wouldn’t connect at all. Paying for £115 for a night, the wifi, even if it is “free", should be fast and have no issues. After using our towels to go swimming, we wanted new towels to use after showering. We were not informed that we would receive towels at the pool so we took our room ones. I tried to ring downstairs to reception, however, after me and my partner trying to ring for 15 minutes, we came to the conclusion that either the phone was too complicated for two young professionals to use or that the phone was broken. So my partner headed downstairs to request new towels. After a half hour after receiving no towels, I decided to go down myself and complain. It is quite embarrassing having to travel down in the lift with dripping wet hair and wet clothes whilst other people from the bar above who were also coming down were dressed to the nines, to get two towels which should have been delivered to your room in 20 minutes or less. Upon reaching reception I brought up the fact that I was very disappointed that our special anniversary night was being ruined by the fact that we had no form of entertainment with the TV and wifi not working and that the phone was not working so I had to come down for the second time to ask for towels. I got an apology and a reply saying that maintenance was not in until the morning, so the TV and wifi could not be fixed until then. I was offered some drinks vouchers for the night after but turned these down as we do not drink alcohol and we were leaving the city in the early afternoon so would not make use of the vouchers. This was the only thing I was offered, so I went back upstairs very disappointed and annoyed that we couldn’t even watch a movie in bed together which is a luxury for my partner and I as we do not live in the same city and only see each other once every 2-3 months. I remembered that on one of my visits prior that the hot water got shut off for three hours one morning which wasn’t ideal and we weren’t informed of this before we booked. However on this occasion when we were made aware of the water issue we were offered a free breakfast to compensate which was lovely and made up for it. Therefore I decided to take the matters into my own hands and ring IHG’s guest relations to see what they could do. I used the handy phone that was provided in the room as even my 3g wasn’t available in the room. As I was explaining my issues to the women on the phone, the towels arrived after 50 minutes of the initial asking and so did a girl trying to fix the TV. So I said I would ring back later. Upon the girl unsuccessfully trying to fix the TV and saying that maintenance would fix it in the morning, I tried to ring back the number that I used to call guest relations. The number would ring and the automated women would answer and then the phone would be cut off. The third time I tried to ring back, I was put through to a woman who was extremely kind and understood my situation and why I felt so let down. She said that we definitely deserved to have a free breakfast as it was our anniversary and even be offered a room change which the front reception did not offer me. After I told her that I wouldn’t want to change room as by that time it was 11:30 pm and my stuff were unpacked, she said she would ring the front reception for me and find a resolution for the problems that I had encountered i.e. a free breakfast. After speaking to the women who I first complained to at the front desk, she said that the women on the front desk would call me with the resolution. I waited over an hour and with no call, I went to bed. Waking up the next day, I expected the wifi to be sorted and someone to come and sort our out TV. Both these things did not happen and by then my partner told me to give up and try to enjoy what was left of our time there. Upon checking out a new member of staff asked me how my stay was and I told her that it was disappointing and explained why. She apologised and said that she would add some points to my IHG member account. I received 1000 points. 1000 points from IHG's global catalogue gets does not get you anything! You need 4000 points to get a £5 gift card for Cafe Nero. So seriously, IHG I cannot be any more disappointed and quite frankly annoyed. You have given me 1000 points which do not amount to anything when I have spent £115 on a room for one night. After having read some reviews on this page, I have seen that people who have complained before have received a partial refund on their stays or even free breakfast, both of which was not offered to me. The mere 1000 points I have gained, will no way be enough to even pay for half a nights rate at this or any of the other Indigo hotels, which is extremely annoying. For someone who has stayed at this hotel multiple times, who is an IHG member and who also coming to celebrate a special day, I feel that my concerns and complaints were not handled in any way, and I 100% wasted my time and money. Every hotel guest, special day, member or not, should be made to feel like they are being catered to. However, I felt that I was complaining to a brick wall. I didn't realise how hard it was to arrange a free breakfast as I had received one before without even asking or complaining about anything. Although a breakfast wouldn’t have made up for the lack of entertainment in the room and other issues that occurred, it would have certainly made us enjoy our time more at this hotel. For a 5 star £115 a night hotel, you expect the TV, room phone and wifi to work. I would greatly appreciate if someone from IHG could get back to me about my stay and offer me a refund or a free night at any other Indigo hotel expect for Birmingham as this hotel as now lost its appeal for us.
Have stayed here multiple times and have real mixed feelings about the place. Location is perfect for shoppers and theatre or concert goers. It’s a five or ten minute walk from New Street station, ( you have to go through the mailbox shopping centre). It is surrounded by multiple restaurants, especially at Brindley Place which is 5 minute walk along the canal. There is a restaurant on the top floor which is a homage to Marco Pierre White - perhaps a few too many photographs of him!!! Very lively bar on 25th floor which can be a bit noisy on Friday or Saturday night. Fairly standard breakfast offerings with a good selection of breads. A fantastic place for a leisurely breakfast from the vantage point if the 25th floor. Hotel is very modern, rooms very bright and fantastic views across the city. There is free WiFi which normally works at an acceptable speed but on my last visit didn’t work at all. Front desk welcome is very, very hit and miss, this is normally a real strength of the Indigo brand. Lifts are a mess, badly lit, slow and for the last two visits split at least two weeks apart one lift not working at all.
Incredibly noisy at night, kitchen staff dragging things across the floors, until the very early hours of the morning, bedrooms are directly underneath. Spa is good. Key cards kept stopping working, only had one lift working which meant waiting all the time. Trying to be a boutique hotel and failing miserably.
Enjoyed immensely my first visit to Hotel Indigo. Meeting rooms situated on 25th floor so great views of the city. Food excellent, especially the full English breakfast, delicious. Rooms spacious, beds comfortable. Highly Recommend
We checked in fine and were given a voucher for a free drink in the bar upstairs as there was some entertainment on that evening. We went on to settle in to our room before going out elsewhere for the evening. Being unwell, I returned to our room 10:30/11pm and noticed the noise. The music from the bar above our room was so loud I could hear the actual lyrics in the music. I could also hear the floor creaking as if people a lot of people were dancing around up there. I phoned reception and asked what time the music was on until and I was informed music would stop at midnight and the bar closed at 1am. I said I was unhappy I wasn't pre-warned about the noisy position of the roo and the receptionist said they could see what they could do and call me back. I informed her if that involves moving rooms, it wouldn't be possible as my friend I was sharing with was still out. The receptionist said they would leave a note on my booking so I could discuss this in the morning. As it turns out, the music went on past 1am. I don't know the exact time as I was so tired and was trying my hardest to get to sleep by then. Upon check out, nothing was mentioned. I brought this matter to the attention of the receptionist who was unaware that our room was directly under the bar and therefore so noisy. After much conversation, we FINALLY got an apology. I am so disappointment about the staff not being bothered about my complaint. I was unwell and had paid a lot of money to stay in a hotel that I had assumed would be comfortable and quiet but I was completely wrong. The room we stayed in should come with a warning to say it is noisy - BEFORE booking AND during check in. I will definitely be thinking twice about booking an ING hotel in future. I have sent the above in an email to the hotel who have *offered me 2000 reward points. I say offered as this was a few weeks ago and I still haven't received them.
- Walking distance to The Mailbox and International Convention Centre
- Free WiFi in rooms and public areas
- Onsite dining
Located in The Westside, Hotel Indigo Birmingham is adjacent to The Mailbox and within a 10-minute walk of other popular attractions like Alexandra Theatre. This 52-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool. International Convention Centre and Bullring Shopping Centre are also within a short walk.
Enjoy a leisurely bite to eat at Marco Pierre White, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10 AM.
All of Hotel Indigo Birmingham's 52 rooms are individually decorated and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and Select Comfort beds with premium bedding ensure a restful night. Other standard amenities include free bottled water, laptop-compatible safes, and ironing boards.
At Hotel Indigo Birmingham, guests enjoy a full-service spa, an indoor pool, and a health club. Self parking is offered for GBP 18 per night. A multilingual staff is on hand to assist with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and a rooftop terrace.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 1021 reviews