Hotel Indigo Birmingham4.0 out of 5.0
Recent guest reviews
Nice clean stylish room, amazing views over Birmingham. This hotel has a fantastic location for a night out in the city. Great breakfast - staff were very attentive and nothing was too much trouble. Overall a great stay.
Hotel was very modern and well looked after, staff were very helpful, loved the facilities e.g. Spa, top floor bar and restaurant. Room was very clean and spacious. We had one slight issue with the shower in our room, but this did get resolved after we spoke with reception.
Great location. Spectacular view. Impressive automated car parking. Room was spacious for the price and very well presented. Top floor has a champagne bar and restaurant. However there are loads of places to eat in and around the immediate area.
Stayed here for one night over the weekend. Location not bad near to the Mailbox shopping centre. We went to drop our bags off as it was 1pm and rooms weren’t ready which is fine. The person on the next counter went to check in and rooms were ready. Okay then? Once challenged seems our rooms were ready then - make up your mind. On 4 different occasions the fob in the loft didn’t work. I went down to reception to get this changed and told her my room number 2407, the key then worked in the lift but now I Can’t get into my room. Great another trip down 24 floors to be told I told her my room was 2427..... right. With a heaving bar on the 25th floor rooms were not sound proof and could hear the loud music whilst trying to sleep at 12am. Hotel under refurbishment the whole of 23rd floor was shut. Painting going on and drilling and hammering in the daytime. Didn’t bother with spa and gym facilities didn’t want to be in there any longer than I needed to be. I am sure there are many options cheaper with a better nights sleep and better service in Birmingham.
Reception not manned on arrival.... drunk workman in hard hat and dirty clothes alone in lift with my partner, insisting on making conversation.... incomplete decoration all over the place.... builders rubbish and abandoned food trollies in stairwell ....
Stayed here for two nights on business and would not return. The staff are great, the rooms “look” great, views are nice and the bed was comfortable. However, upon arrival (room 2408) it was clear from the strong smell of paint in the room that refurbishment was ongoing. Great, I hear you say! No. The room was extremely stuffy and air con broken. Light bulbs also missing from all the lamps in the room too making it very dark. The staff kindly moved me into another room (2409, which happened to be an accessible room). Fine, not a problem; air con worked (for the first night, at least) and I was provided with a drinks voucher. But again, light bulbs missing in all the lamps... Air con then stopped working throughout the hotel on the second night. Again, staff very apologetic. I made the mistake of using the shower in this accessible room the next day. The water pressure was ridiculously high (painfully so!). I felt I was using a jet wash. So high that the bathroom was flooded by the time I finished my shower and had to mop the bathroom with a towel. Not something a person with a disability could do and quite the slip hazard. Also, not what I wanted to do after a shower. And noise. Well, you can’t close the room doors without banging them, making the stay very disturbing. Never mind the fact that you can hear a lot of noise from people walking around on floor 24 and upstairs in the restaurant. The hotel management really need to take a reality check. Ensure the rooms are up to scratch and, please, think about how someone with a disability might struggle with a jet wash strength shower and flooding bathroom! I will be requesting that my workplace ask for a partial refund for this stay.
This was my fourth time staying at this Hotel and we have always found it to be a pleasurable experience. The rooms are well appointed - but the views are sensational across Birmingham - the rooms are on the 232/23 floors, which makes the stay here very different from most hotels! Breakfast is served on the 25th floor in the Marco Pierre White Restaurant - and is everything you would want - plus stunning 360 degree views across Birmingham and beyond! I have stayed in other hotels in Birmingham - but the Indigo would always be my first choice. There is a gym/pool etc in the basement. The hotel is well situated in the centre of the city - and parking is very convenient in the Mailbox next door.
This is the email I wrote to the hotel after my stay: Dear Sirs, I write to you to make a serious complaint regarding a recent stay at your hotel. The Folio number for your reference was xxxxxx. The stay was on 10/4/2018 for 1 night for 7 people. On arrival we were informed that due to a software / IT issue we would have to pay for our stay upfront and not on departure. This is far from ideal. We were also told that due to the same issues that drinks could not be charged to the room. All drinks & extras would need to be paid for at the time of ordering. Again this is extremely inconvenient. After checking in and going up to the room allocated on 24th floor I was genuinely shocked. The whole area was a building / construction site! Protective plastic sheets on the floor, wet paint everywhere and the strong smell of paint everywhere. Holes in the walls. Electrical cables hanging out of the walls. I had 6 customers staying with me and this was the hotel I had chosen to put them in! It was extremely embarrassing to say the least. On entering my room (room number 2401) I discovered that the heating / air conditioning did not work at all. To say the room was ‘tired’ would be a massive understatement. The towels in the bathroom were virtually threadbare and the bedroom linen was not much better. They have both seen better days without a doubt. Unfortunately things got worse with the rooms that my customers had been allocated. In one room the floor covering was peeling off and curling up from the floor. The room also had a strong smell / odour of dampness which was extremely unpleasant. Further to this the lock on the door did not work properly. Surely this cannot be allowed to happen in what is supposed to be a ‘boutique’ / upscale hotel? Also, another customer complained to me that their heating / air conditioning in their room did not work. The whole situation was highly unpleasant and embarrassing for me to say the least and not what I expected of IHG and as a loyal IHG customer. and certainly not at the prices we were paying. I did make a formal complaint to reception on checking out and then very briefly I spoke with the hotel manager who promised me he would contact me after I gave him my details. Unfortunately he has failed to do so. He has also failed to contact one of my customers who also complained. I find this totally unacceptable. As a loyal IHG member I never check the reviews on websites such as Trip Advisor beforehand as I trust the IHG brand and what it stood for. Unfortunately this is no longer the case. I would like this complaint escalated further to your head office and some type of response (any response!) would be appreciated. Best regards,
Massive disappointment staying at the Hotel Indigo in Birmingham. We picked the superior 1 king balcony room expecting a similar experience to the other Hotel Indigo’s we had stayed in before but upon arrival to our room we were wrong. The room was worse for wear with lots of stains on the curtains, bed, chairs and even the tables. We appreciate they are undergoing refurbishments but the level of cleanliness compared to previous visits was not up to scratch particularly in the bathroom. The attention to detail at the York Hotel Indigo was spot on down to the chocolate slate waiting for you in your room, the expresso coffee machine and treats waiting for us in the fridge. None of that was present here and the only things waiting for us were an old kettle with PG tips, a cheap Cadburys bar in the fridge and a single bottle of spring water for us to share between us. Not to mention we couldn’t get the tv past the initial ‘choose your language screen’ even after multiple tries it was jammed permanently. On the bright side the view was spectacular but didn’t make up for miss haps elsewhere during our stay. We wrote a complaint email and they have done nothing to compensate. It has for sure put us off staying with them again, the experience was far from luxury.
Stayed here for a meeting at the ICC which is about 10mins walk away. Unfortunately there was some refurbishment going on - I wouldn’t have booked to stay if I’d know this. They spent one afternoon noisily drilling holes in walls in our corridor which left it looking messy and dusty for the rest of our 4 day stay. The spa downstairs was a big disappointment. Although the hotel is relatively small, the spa is clearly more utilised by external guests and feels very cramped (except for a very large changing area). It was remarkably busy every time we tried to visit. Despite the hotel website mentioning ‘swimjets’ in the pool, there was no way there would ever be room to swim here, especially amongst the 20+ spa day guests gathered around a pool that is even smaller in real life than it looks on the website. Prior to the visit I tried to email and call the hotel to find out about parking but could never get a reply. In the end it was ok - we parked our car in the space-age style automatic car park at £15 a night, although I’m not sure how well this would work for bigger cars. On the plus side, the view from our 23rd floor room was great, the breakfasts were fantastic and the room clean and modern, with luxurious aveda toiletries in the shower room (no bath). The room and bed were pretty small and we struggled a little to balance the AC noise / temperature etc. I would stay here again for the convenience and breakfast, but the price would have to be right and there would have to be no ongoing building work. They also need to improve their pre-arrival communications with guests.
- Walking distance to The Mailbox and International Convention Centre
- Free WiFi in rooms and public areas
- Onsite dining
Hotel Indigo Birmingham places you next to The Mailbox and within a 10-minute stroll of other popular attractions like Alexandra Theatre. This 52-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool. International Convention Centre and Bullring Shopping Centre are also within a short walk.
Enjoy a leisurely bite to eat at Marco Pierre White, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10 AM.
All of Hotel Indigo Birmingham's 52 rooms are individually decorated and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and Select Comfort beds with premium bedding ensure a restful night. Other standard amenities include free bottled water, laptop-compatible safes, and ironing boards.
At Hotel Indigo Birmingham, guests enjoy a full-service spa, an indoor pool, and a health club. Self parking is offered for GBP 18 per night. A multilingual staff is on hand to assist with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and a rooftop terrace.
Reviews from Trip Advisor
76.0% of guests recommend this hotelTotal of 1068 reviews