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Holiday Inn Birmingham City Centre

3.0 out of 5.0

Recent guest reviews

Stayed here recently with a colleague on a business Trip. Very easy to find from the A38 which is the main artery through the city. Lots of food and drink places nearby. It has been a couple of years since I stayed here and I must say the improvements to the lobby and kitchen area have certainly improved the place, enjoyed my Breakfast. A very modern feel to the hotel and I assume work will continue on the other floors to refresh and update the place. The staff were helpful and pleasant. Would stay again Are there plans for a gym? that would be a nice addition Be careful when parking. The carpark next to the hotel is one of the parking eye type which charges you £2.50 as soon as you drive in.The Hotel has a deal with one a little further up the roadd but it was too late!! good job the company was paying £25 for an overnight stop!

I stayed at the Holiday Inn, Birmingham to go to the Blue Man Group show at a local arena. The hotel was perfectly placed to get access to the city centre, bus routes and restaurants. A quick 10 minute ride on a bus and we were at our venue. For this purpose, the hotel was ideal. The hotel was a 60-70's style building which had no doubt been renovated many times over the years and was undergoing lift renewal works at the time. This should be completed by early 2018. The decoration and general appearance of the hotel was good and the cleanliness was as I would have expected, very good. Parking the car was easy, using the New Street car park, which has a rear access entrance to the hotel. This does need to be signposted better though as I had trouble finding it. There was a £20 24 hour parking deal in effect, arranged by paying for parking in the hotel. All in all, the hotel was acceptable. I have to say I didn't feel it offered anything more than a Premier Inn, except maybe a more 'designer' decor. My main areas of dissatisfaction were the breakfast and the noise in the room overnight. There was a low, almost subsonic rumbling through the night which kept me awake. I suspect it was the aircon plant outside on the flat roof. I don't expect the hotel to silence the city overnight for me but the double glazing could have kept more of the noise out. Sadly I only found complimentary ear plugs in the morning, when it was too late! With regards to the breakfast, the pastries were tiny and some items were already set out in small portions (orange juice in tiny refillable bottles) which meant taking more than one or making more than one trip... I felt conscious of looking like a greedy person! I applause any steps to reduce wastage but I feel some items, like the orange juice could have been in a jug or dispenser so I could take what I need and not have to return for more bottles! Would I stay there again? Certainly! It fitted the purpose and was very convenient. My only wonder is whether a stay at the Holiday Inn Express (which was visible from the hotel) would have been cheaper and maybe quieter?

I booked this hotel as a stop-over after a long flight before travelling on elsewhere, and I chose it because of the location within a very quick and easy walk (woman alone, with heavy luggage) from New Street Station. It did everything I needed it to with the added benefit of really good pillows! Would definitely use it again. Excellent value for money, and friendly, helpful staff.

Hotel was as you would expect, well located for what I needed and great for station. Rooms were nice but getting to it a bit of an issue as I was on 4th floor with heavy bags. Hotel undergoing planned works and lifts were an issue getting upstairs.

It is good choices for a hotel in the center of Birmingham. All the city landmarks are noir by .You can walk and don’t rent a car and take a taxi the train station is near by . You have a lot o f apparently to visit the city landmarks , has two car parking less a 100 meters .

Can't fault location, this is walking distance to everything you want / need in Birmingham The hotel is having a refurbishment, so for now, it is what it is, however the room we had was spacious and comfortable Breakfast was excellent, yes the standard buffet, but some care and consideration had gone into this one Only downside is typical of most Holiday Inn locations, the bathroom was incredibly small

Wouldn't stay here again. Reception staff are rude some can't even understand what you are saying. Only one lift was working in hotel had to wait over half an hour for lift then it was always full so annoying. Rooms are ok I have stayed in better. Breakfast was ok short staffed they never cleared the tables we had to ask. Tho front line guy was polite and seemed helpful. Food tasty but most trays were empty and we had to wait for them to be re - filled. We had a new years eve party and the venue was within the hotel the BCEC but the door inside the hotel to get to the venue was closed and we were told we had to walk out of the hotel to get to venue. The main reason we booked hotel stay was so we did not have to walk outside in the cold. It was advertised on Web site that if any parties are held in that venue BCEC then you only need to walk thru the glass walk way and you are inside the venue. Misled as not true so be aware before booking! ! I would not recommend this hotel. I paid over 410 pounds I expected so much better I have stayed in the premier inn down the road which is 100s of pounds cheaper but the service is excellent and staff are approachable and friendly I wish we had booked there and I could have saved myself around 300 pounds! ! Lesson learnt !!!!!

Stayed for New Years Eve in an executive room last minute due to arriving at an awful hotel an hour earlier. Very clean. Decent breakfast and very close to New Street station and the Bullring shopping centre. Staff were friendly. Breakfast was also good. Beds are extremely comfy. Good for the price too - paid £120. However, this was on NYE so normally cheaper. Great value, would 100% recommend.

We were sent to the holiday inn as a replacement hotel on New Year's Eve. Previous hotel was hallmark and the room wasn't suitable nor was the bathroom clean. We can not fault the room really, clean, spacious and quiet. I wud stay there again. I think u have to pay for parking.

This hotel seem to have being refurbished for ages, I have been staying here regular for a couple of years.. The lobby is now more friendly and not on two levels as before.. Disappointing they have moved the restaurant from the 1st floor which had windows to behind reception which is windowless and dark. Sometimes hotels change for the sake of change, putting orange juice in little milk bottles is a waste, you need 3 fill a glass and now vending machine coffee not fresh. But the breakfast is what you would expect from a holiday inn. I was staying in one of the new rooms, which I think was were the restaurant used to be, it was an ex room very spacious but they have put an old fridge in. Also the TV is tiny and very difficult to watch in bed and you cant connect your own HDMI cable to it. The plugs have usb connectors but the bedside tables are small so if you have a water bottle and phone its crowded. The tea and coffee are in a cupboard when they could have then out of a table, I often think of people with less mobility who would struggle to reach down. I don't think design teams plan and use there rooms, this may look nice on a PC but its the details and practicalities which gets missed.

Smallbrook Birmingham England

Hotel highlights

  • Steps from Arcadian Centre and Alexandra Theatre
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Laundry facilities

Holiday Inn Birmingham City Centre is adjacent to popular attractions such as Arcadian Centre and Alexandra Theatre. This 261-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's in central Birmingham and also a short walk from Bullring Shopping Centre and International Convention Centre.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a English breakfast is served for a fee each morning from 7:30 AM to 10 AM.


All of Holiday Inn Birmingham City Centre's 261 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other standard amenities include laptop-compatible safes, phones, and ironing boards.

Property features

At Holiday Inn Birmingham City Centre, guests have access to free WiFi in public areas, 26 meeting rooms, and free newspapers. Self parking is offered for GBP 20.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. This hotel also has laundry facilities.

Room options

Superior Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 1630 reviews