Holiday Inn Birmingham City Centre

Outside the hotel looks tired and dated there clearly hasn’t been any maintenance or upgrades to the outside of the building for decades. The reception area and bar has been upgraded and has a nice and new modern feel to it. I stayed as part of a group booking for a business trip we had a training course in Birmingham from Monday to Friday and had all been booked rooms at this hotel. Check in was easy and staff where reasonable friendly to start with. I was given a room on the first floor which upon first inspection appeared to be alright. As i investigated further the room was worse than the initial impression suggested. The carpet was too big for the room and there was a heap of carpet in the centre of the room. The bathroom was old and dated and needed changing / updating. The wooden side boards where cracked and in terrible condition. There where black marks on the walls around all the room. There where no plugs for charging near the bedside tables what hotel doesn’t provide this! A lamp shade had horrible water marks all over it. The curtains had slashes / rips in it. The curtains also had greasy marks and white, gooey stains all over them (what that was I’ll let you decide but the pictures of the curtains are below). I made a complain via social media and received a rude phone call from a member of staff saying I should have gone to reception to report the issue and the receptionist demanded that I changed rooms ASAP. This was at 22:00 hours and I was settling down for bed at this point. I changed rooms the following day but I was made to feel like a massive inconvenience by the team at the holiday inn. The new rooms was fine clean everywhere and much better than the previous room. Hotel location was central to everything and I can see why people would stay here. I wouldn’t recommended staying here due to the inconsistency of the room design and cleanliness and the rude mannerisms of the staff.

I stayed in a single room for one night to meet up with a friend who also stayed at the hotel. The room was good value for money and the staff very pleasant and helpful, but I had an issue that when I was in the shower I realised the shampoo/shower gel dispenser was completely empty (it was opaque so I could not see that this was the case beforehand). So, soaking wet and shivering, I had to get out of the shower, call reception and wait for the appropriate person to bring shampoo before being able to continue with my shower. Having called IHG customer service about this they simply thanked me and said hopefully it won’t happen to anyone else. Having such an unpleasant experience which has left me with a bit of a cold, I had hoped for some minor compensation rather than a blasé “sorry”, and will not be staying in their hotels again.

We’ve stayed a few times - me and my friend use it as a central meeting place between our homes. It truly is the staff that male this place. Reception people couldn’t be friendlier or more helpful. Lucia remembered us from our last visit in May which was lovely. we had asked for adjoining rooms if possible and they managed to sort this for us. Admittedly one of them (mine !) was quite small in comparison to the other, but then as an adjoining room this second room is probably usually only for children. Both rooms were spotlessly clean, and the beds were very comfortable. We also had great service in the bar - Yvonne, Bernie and Michelle were so much fun and really made our stay! We love the location of this place and it’s ideal particularly if you’ve travelled by train - less than 5 minute walk, dump your cases and off you go shopping! Perfect!

My stay this time was a shambles. Air con, broken. Room doors, broken. The poor put upon staff had to walk people to their rooms and act as key holders. (WTF Holiday Inn, really?). Am aware the place is slam in the middle of it but please don't put people who request quiet rooms on low floors opposite the 3am kick out Karaoke bar, just a thought. Am super glad the insanely drunk room swapping, corridor shouting, door slamming group of morons in the rooms around me had a great time. I gave up asking them to be quiet at around 4:30 and called Reception, who were lovely but had as much success as I did in achieving peace. Please don't book solo travelers in gaps to save using more floors, please fix doors and a/c, please be more effective in dealing with idiots. Breakfast was great...I think I was the first person there and made good use of the coffee. Won't be staying again and don't advise it for anyone who actually wants to sleep.

This is a great hotel as it’s location is so close to everything. We visited as we were going to see a concert. Staff are very helpful. Breakfast is great value. Rooms are clean and spacious One of the best value hotels to stay

Great value with this hotel. Situated just outside New St rail station and beside the bull ring shopping area, we had two rooms for two nights. The room overlooking the front did suffer from the traffic noise below a little, no such issue with the room to the back of the hotel. Rooms were immaculately clean with comfortable beds and excellent bathrooms. Breakfast was one of the best any hotel could provide, I cant think of any hot or cold food/drink that was not available from the buffet. well done to the Chef. The bar was comfortable with friendly staff who didn't mind making excellent cocktails. The only thing missing was a red beer/ale on draft, (John Smiths or similar). a great place to stay, recommended.

Good hotel for the price and that too 3 Star Hotel Its only 2 minutes walk from Birmingham New Street Ralilat Station. Breakfast was good and staff very helpful. Though the hotel.building from outside looks little old , inside facilities and standards are very high

Great location, just a few minutes walk from the train station & bullring. We had a junior suite which was lovely and would definitely say it's is worth the extra money for the upgrade, very spacious and modern with everything you need. Discounted parking is available at the NCP just behind the hotel for £20 for 24 hours.

3 night stay.... first room too hot as air con noisy but not cold and no WiFi. Moved room from 6th to S floor and that was much better. Breakfast was nice but evening meals were terrible. Apparently a problem with the oven meant limited menu, so if it couldn’t be microwaved or deep fried then hard luck.