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Holiday Inn Birmingham City Centre

3.0 out of 5.0

Recent guest reviews

Pleasant check-in process. Lifts are currently being upgraded so there were a few long waits. Rooms perfectly adequate - a little dated. Bathrooms don't come with complimentary shampoo and conditioner so ladies pack your own. Very good location - close to both train stations.

Stayed here for the Birmingham Velothon, the hotel had laid on a brilliant service for the bikers and we will def use this fantastically situated hotel again. Very clean, breakfast was brilliant to grab on the go, short stroll to the Town Hall etc

Hotel very conveniently placed for arrival by train as is opposite John Lewis. Because of works the lift access very poor with long waits at times. Room basic but clean but even on the 5th floor with windows closed the noise from revellers was significant into the early hours.

The room was a basic double clean and tidy. But it was very noisy on the main road till 3am in the morning with the relievers outside (who knew clubs were open on a Sunday) even with the windows closed. The food in the restaurant was another matter. the first night was ok I had the ribs and chicken wings a large portion for £15 and was quite tasty. The final night was one of the worst meal I have had in a hotel. I had the fish pie, the fish was dry very little sauce and I couldn't tell you what the sauce was as it was flavourless, but the best was the large dollop of mash packet of course just put on the top. No butter in it and no cheese. Very disappointing, The starter was not much better deep fried squid in batter it must have been fried for ages it was well overcooked. So I do not recommend eating in the restaurant, But the breakfast was nice plenty of choice and hot, Drinks were also very expensive £10 for a double brandy and coke!!! The staff were great too very helpful and pleasant and worked hard.

Good location and relatively quiet, but the corridors and my room/bathroom were a bit tired and dated. Restaurant area and reception were ok and the breakfast was good, but the room I stayed in is in need of modernisation. Had to stay another night in Birmingham, so booked a hotel around the corner which is more comfortable and up-to-date at a comparable price.

This hotel is brilliantly located for both the Bullring and Mailbox, its bar is a great place to spend time and the rooms are (I've only ever seen 3 of them) spacious. The downsides are limited but really a huge issue. The air con has been turned to heat, as it's arbitrarily been decided it's winter. All very well until it's a hot room on a hot night like it was when I stayed on Monday night. Windows being open makes it really noisy, so it's a choice between not sleeping because it's too hot, or because it's too noisy. I do need a good quality sleep which is why I stay away from HI Expresses (or other brands!). There was a security issue (not to do with the specific room I stayed in) which I flagged to reception but I don't think went any further. Wouldn't be fair to put on here but if the hotel wants to get in touch, I stayed in 822. I would definitely stay in the hotel again and would recommend it to others, too.

we stayed there again about 5th time staff friendly room clean and tidy disabled room used breakfast very good location excellent went to see a show at the hippodrome and was very near also as a none drinker it was nice to see them do none alcoholic wine red or white

We chose this hotel due to it's closeness to the station and the Alexandra Theatre, where we went to see a show. Our room was huge, clean and comfortable. The breakfast was excellent, so much variety and very tasty too. The staff were lovely, friendly and helpful. My only criticism is there only being one lift in operation. I do realise that they are renovating, but there was only one lift in June,surely this should be a priority with 9 floors. I don't think I would make it halfway up let along to the top. Having said that, we have stayed here before and would do so again due to its location.

Getting into Birmingham city center is always difficult when you are driving. Got in around 21:30 was told food has been organised and will be available till 23:00 Went up with 15 mintues was dissappointed to be told that other delegates have nearly finished so cannot serve anymore. So I had to go down to the dinning area, it took ages to get some one to come and take my orders. Then it took an hour to get the food to the room. I had ordered a burger, which was too well done black and hard. I was unable to eat it. it was nearly 23:00 too late to eat my dinner. So do not eat in, I made a mistake.

Excellent hotel. All members of staff I encountered were polite, friendly, helpful. My room was lovely - bed comfortable, shower powerful / perfect temperature. Liked the choice of firm or soft pillows ! Breakfast included lots of choice, the granola my favourite ! My only criticism is of the lift - had to wait ages for it and it went to several floors before getting to the ground floor. One of my party tried the stairs but said they were confusing to know where you were, so I stuck to the lift and put up with the long wait !

Smallbrook Birmingham England

Hotel highlights

  • Steps from Arcadian Centre and Alexandra Theatre
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Laundry facilities

Holiday Inn Birmingham City Centre is adjacent to popular attractions such as Arcadian Centre and Alexandra Theatre. This 261-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's in central Birmingham and also a short walk from Bullring Shopping Centre and International Convention Centre.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a English breakfast is served for a fee each morning from 7:30 AM to 10 AM.


All of Holiday Inn Birmingham City Centre's 261 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other standard amenities include laptop-compatible safes, phones, and ironing boards.

Property features

At Holiday Inn Birmingham City Centre, guests have access to free WiFi in public areas, 26 meeting rooms, and free newspapers. Self parking is offered for GBP 20.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. This hotel also has laundry facilities.

Room options

Superior Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Room, Non Smoking

Twin 2 | Sleeps 2

Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 1

Deluxe Room, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 1581 reviews