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Holiday Inn Birmingham City Centre

3.0 out of 5.0

Recent guest reviews

Nice staff and all that. Nice breakfast, central location with walking distance to shopping, restaurants etc. Also the room was nice, but the hotel is a bit worn and with only one elevator working it gives a lot of delays for guests staying in the upper floors. Room cleaning not 100 %. In my room, nr. 1003, it is a bit noise from the street.

You know what to expect with the Holiday Inn brand and this hotel doesn't disappoint. It is going through a refurbishment (well the lifts are!) and my room was large, clean and with a super comfy bed + the black out curtains ensured a good nights sleep. Staff were friendly and professional. Only criticism is the price of over night parking (£20) but as you are in the heart of the city I guess that is the going rate however I just don't like paying for parking at a hotel as a paying guest!

stayed 1 night here with friends in an executive room, was not impressed with the room, expected a lot more for an executive room (was very basic) !! very very long wait for the lift (currently under maintenance) ordered some food from the Bar which i took up to the room and did not eat as it was dreadful. Hotel feels like it could do with a face lift. on the positive the bed was comfy and staff was family, good toiletries.

Booked for 2 nights whilst up for a work conference at ICC. Don’t be put off by the external look; the recent refurb inside looks brill. Staff were friendly & helpful at check in. I did have to get my card re zapped from my room as my iPad affected it, but never mind. Enjoyed the huge bed!! The noise from other hotel guests quite late was not appreciated, but aside from making all the walls thicker it’s not a quick fix for management! Lovely hot powerful shower, the shower curtain did smell a bit mouldy but it looked clean. Breakfast buffet was great; huge choice. I was there early so everything hot was still hot. Would happily stay there again.

Really nice hotel. Large, clean rooms, large bed. Breakfast was lovely, lots of choice. Staff friendly and helpful. Really convenient, right near the station. Could not fault this hotel. Nice bar area also

Hi booked this through and got a really good price with breakfast included. The room was large and well equip with a safe, tv, hair dryer and an iron and ironing board. The heating was not working in the room and although we did not report it someone else on the floor must have as they come to check our room and bought us a heater to the room. When we were leaving that night to go out we asked for more tea and coffee ECT to be put in the room and this was done while we were out. The breakfast in the morning was lovely but a bit on the cold side. But still really nice. Check out isn't until 12 noon which is much better than some of the other hotels in the area. Overall a nice stay

Stayed for 2 nights,room 902 shower leaked,Mould around bath,stains on bathroom floor,several of my colleagues had issues,breakfast buffet style was ok,staff polite and friendly.location good for station,unfortately there is a number of homeless people in the area and you often experience abuse outside main entrance if you dont give them money,as someone who always support the homeless ,i find it hard to be given verbal abuse if you dont give cash and buy them food.only one lift was working.

Pleasant staff, nice sized rooms with tasteful decor...but...not the best night sleep. Our room was the Queensway side, and the noise didn’t dissipate until gone 4am. Not even the availability of ear plugs in the room helped. I appreciate that you have to expect some noise in a city centre but this was too much. Shame really as the hotel itself is ok (bar the protracted arrangement regarding the lift refurbishment).

Value for money hotel with basic breakfast included. Pros - Clean rooms, with comfortable beds and large shower in bathroom. Cons- Asked for additional pillows in advance -didn't get them. Went to reception and asked for some before going out. Not there on return. Had to ask reception a 2nd time and finally got the pillows delivered. Breakfast adequate. Food offerings at other times awful. The dining/lounge area is too clinical, and makes me think I am in a hospital!

stayed one night as attending show at NEC. Check in was fast and and informative, room very good well furnished and exceptionally clean. The beds were superb so comfortable never slept so well in a hotel. Breakfast was charged extra which is fine and the the food was the best i have seen and i have travelled a lot. BUT........the only reason i did not rate this hotel as excellent was the hot food was almost cold such a disappointment . So please catering check food temperature because most people like hot food to be hot . Will be staying here again soon so look forward to eating hot food.

Smallbrook Birmingham England

Hotel highlights

  • Steps from Arcadian Centre and Alexandra Theatre
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Laundry facilities

Holiday Inn Birmingham City Centre is adjacent to popular attractions such as Arcadian Centre and Alexandra Theatre. This 261-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's in central Birmingham and also a short walk from Birmingham Hippodrome and Bullring Shopping Centre.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a English breakfast is served for a fee each morning from 7:30 AM to 10 AM.


All of Holiday Inn Birmingham City Centre's 261 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other standard amenities include laptop-compatible safes, phones, and ironing boards.

Property features

At Holiday Inn Birmingham City Centre, guests have access to free WiFi in public areas, 26 meeting rooms, and free newspapers. Self parking is offered for GBP 20.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. This hotel also has laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

70.0% of guests recommend this hotel

Total of 1687 reviews