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Hilton Birmingham Metropole

4.0 star property
Family-friendly hotel with 2 restaurants, 8-minute walk to National Exhibition Centre

Choose dates to view prices

Photo gallery for Hilton Birmingham Metropole

Indoor pool, open 6:00 AM to 10:00 PM, lifeguards on site
Property video
Lobby
Point of interest
Room, 1 King Bed (Dinner By The Water Stay) | Restaurant | 2 restaurants, breakfast served

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
National Exhibition Centre, Birmingham, England, B40 1PP
  • Place, National Exhibition Centre
    ‪7 min walk‬
  • Place, Resorts World Birmingham
    ‪7 min walk‬
  • Place, bp pulse LIVE
    ‪10 min walk‬
  • Airport, Birmingham (BHX)
    ‪18 min walk‬

Room options

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Single Room, 1 Double Bed

7.4 out of 10
Good
(20 reviews)
  • 150 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 Queen Bed, Accessible

8.6 out of 10
Excellent
(13 reviews)
  • 264 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed

8.4 out of 10
Very good
(47 reviews)
  • 470 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Penthouse

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Penthouse

  • 998 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Single Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Single Room

  • Sleeps 1

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Family Queen Room with Sofabed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Family Queen Room with Sofabed

  • Sleeps 2

Deluxe Queen Room

  • Sleeps 2

View all photos for Accessible Queen Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Accessible Queen Room

  • Sleeps 2

View all photos for Executive Queen Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Queen Room

  • Sleeps 2

View all photos for King Suite

Hypo-allergenic bedding, in-room safe, individually decorated, desk

King Suite

  • Sleeps 4

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Shower, free toiletries, hair dryer, towels

Suite, 1 King Bed, Corner

  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area | 55-inch flat-screen TV with cable channels, TV

Family Room, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 Queen Bed

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Twin Room, 2 Double Beds

7.4 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 2 Double Beds

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Queen Hilton Guestroom

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Queen Hilton Guestroom

  • Sleeps 2

View all photos for Corner Suite

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Corner Suite

  • Sleeps 2

View all photos for Executive King Family Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive King Family Room

  • Sleeps 4

View all photos for Hilton Deluxe King Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Hilton Deluxe King Room

  • Sleeps 2

Deluxe King Suite

  • Sleeps 2

View all photos for Penthouse Suite

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Penthouse Suite

  • Sleeps 4

View all photos for Twin Hilton Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Twin Hilton Room

  • Sleeps 2

View all photos for Junior King Suite

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Junior King Suite

  • Sleeps 2

Deluxe Penthouse Suite

  • Sleeps 4

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About the neighborhood

Birmingham

Located in Marston Green, Hilton Birmingham Metropole is within a 10-minute walk of popular sights such as National Exhibition Centre and bp pulse LIVE. This 4-star hotel welcomes guests with 795 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Pendigo Lake - 2 min walk - 0.1 miles
  • National Exhibition Centre - 7 min walk - 0.4 miles
  • Resorts World Birmingham - 7 min walk - 0.4 miles
  • The Vox Conference Centre - 7 min walk - 0.4 miles
  • bp pulse LIVE - 10 min walk - 0.6 miles

Getting around

  • Birmingham International Station - 18 min walk
  • Air Rail Link Tram Stop - 18 min walk
  • Birmingham Airport (BHX) - 10 min drive

Restaurants

  • ‪Caffè Nero - ‬5 min drive
  • ‪Genting Hotel - ‬10 min walk
  • ‪Wetherspoon - ‬6 min drive
  • ‪Costa Coffee - ‬12 min walk
  • ‪Starbucks - ‬7 min walk

About this property

Hilton Birmingham Metropole

Family-friendly hotel with 2 restaurants, 8-minute walk to National Exhibition Centre
Hilton Birmingham Metropole features an indoor pool, a children's pool, and a 24-hour gym. Self parking is available for GBP 20.00 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and a hot tub.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include electric kettles, safes, and ironing boards.
An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 20 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 18 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Brightsmith on the Water
  • The Gild

Things to do

  • 24-hour health club
  • Children's pool
  • Concerts/live shows
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • High chair
  • Indoor pool
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 31 meeting rooms
  • 59,998 square feet of conference space

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 30 per pet (varies based on length of stay)
  • 2 total (75 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 13 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Self parking fee: GBP 20.00 per night
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Birmingham Hilton
Birmingham Metropole
Birmingham Metropole Hilton
Hilton Birmingham Metropole
Hilton Metropole Birmingham
Hilton Metropole Hotel Birmingham
Metropole Birmingham
Metropole Birmingham Hilton
Metropole Hilton
Metropole Hilton Birmingham
Hilton Birmingham Metropole Hotel Birmingham
Hilton Birmingham Metropole Hotel
Hilton Metropole
Hilton Birmingham Metropole Hotel
Hilton Birmingham Metropole Birmingham
Hilton Birmingham Metropole Hotel Birmingham

Frequently asked questions

Is a free cancellation option available at Hilton Birmingham Metropole?

Hilton Birmingham Metropole offers free cancellation on select room rates. For additional details, review the cancellation policy on our site.

What can I see close to Hilton Birmingham Metropole?

This hotel is situated in Marston Green, just steps from Pendigo Lake and Santai Spa, and within a short walk of bp pulse LIVE. You'll also find Resorts World Birmingham and National Motorcycle Museum within a short drive.

Is parking available on site at Hilton Birmingham Metropole?

Yes, parking is offered for GBP 20.00 per night. Accessible parking is also available for guests.

Does Hilton Birmingham Metropole have a casino on the premises?

No, Hilton Birmingham Metropole doesn't have a casino.

Will I find an indoor pool at Hilton Birmingham Metropole?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 6:00 AM and 10:00 PM.

Is Hilton Birmingham Metropole good for couples?

There are many amenities for couples at this hotel, including an indoor pool and 2 bars plus some guestrooms feature fireplaces.

Does Hilton Birmingham Metropole have a hot tub?

Yes, this hotel has a spa tub.

Does Hilton Birmingham Metropole have a restaurant with a breakfast menu?

Yes, Hilton Birmingham Metropole has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Hilton Birmingham Metropole allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hilton Birmingham Metropole for a fee of GBP 30 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Hilton Birmingham Metropole?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Hilton Birmingham Metropole?

The closest major airport to Hilton Birmingham Metropole is Birmingham Airport (BHX), which is within a mile. Another top airport is Coventry (CVT), which is located 14.8 mi away (29-minute drive).

Are there rooms with balconies at Hilton Birmingham Metropole?

Yes, some guestrooms at Hilton Birmingham Metropole offer a balcony and may feature lake views.

Hilton Birmingham Metropole Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 429 out of 1010 reviews
Rating 8 - Good. 262 out of 1010 reviews
Rating 6 - Okay. 148 out of 1010 reviews
Rating 4 - Poor. 105 out of 1010 reviews
Rating 2 - Terrible. 66 out of 1010 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Allan

Stayed 1 night in Oct 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable couple of days at the Hilton. Perfect location for the NEC. Breakfast was amazing, room was nice and staff were friendly.
Stayed 1 night in Oct 2025

4/10 Poor

Chris

Traveled with family
Disliked: Property conditions & facilities, room comfort
Room was really cold with no ability to increase the heating. And the room was above the delivery shutter, so there was noise all night long including screaming. Bar and choice of food looked good. It just didnt provide a decent nights rest before a large event the next day.
Stayed 1 night in Oct 2025

4/10 Poor

Mahnaz

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel, but very poor check-in experience Our stay at this otherwise nice hotel began with a very disappointing check-in. Despite arriving at 3:30 p.m., our room was still not ready. Nadia at the front desk was rude and dismissive, telling us to wait 10 minutes with no apology. When we returned after 10–15 minutes, she again responded rudely, saying it had only been eight minutes. A few minutes later, she refused to serve us altogether, forcing us to rejoin another queue and wait an additional 20 minutes. As a Hotels.com Gold member and frequent business traveller, I have NEVER experienced such unprofessional behaviour, especially at a Hilton property. Fortunately, Abud at the second desk was courteous, apologised and offered us three drink vouchers as compensation. Aside from the check-in issue, the rest of our stay was pleasant. The breakfast and pool staff were friendly and professional, and the facilities were good. Overall, I can recommend this hotel—but I strongly hope management addresses the behaviour of certain front desk staff to ensure all guests are treated with respect.
Stayed 1 night in Oct 2025

10/10 Excellent

Nick

Stayed 2 nights in Oct 2025

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very nice hotel. The only reason I have marked it down slightly is that the toilet in our room would not flush properly which we reported within an hour of arrival. This was not fixed despite us being here for 2 night. That said it would not out is off staying here again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jacqui

Stayed 1 night in Oct 2025

10/10 Excellent

Shilpa

Stayed 1 night in Oct 2025

6/10 Okay

Karl

Stayed 1 night in Oct 2025

8/10 Good

shammi

Stayed 1 night in Oct 2025

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Well done to the staff

The hotel was extremely busy . The staff did really well managing check in breakfast and bar service and should be commended . There was a difficult group at a wedding and they appeared to manage them with efficiency and without fuss
Stayed 1 night in Oct 2025

10/10 Excellent

Marion

Great stay but my only complaint is check in…. I’m a disabled traveler and use crutches , I stood in a long Que for a long time yet no members of staff offered any help to me. There should be a disability check in. I stay here year after year and nothing changes.
Stayed 2 nights in Oct 2025

6/10 Okay

dave

Disliked: Cleanliness, property conditions & facilities, room comfort
Did not have breakfast
Stayed 1 night in Oct 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

8/10 Good

Pardeep

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was woken up around 3am by someone trying to open my room door. It was a very distressing experience — I felt unsafe and unsettled. When I contacted reception to report it, the staff simply replied, “Unfortunately there are a lot of drunk people at the hotel tonight,” and took no further action to check or reassure me.
Stayed 1 night in Oct 2025

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Absolute disaster. Not what i expect from a hilton and definitely not a suite, just a slightly bigger room. Didnt even have a fridge. It should not he sold as a suite. My £100 stay at the holiday inn last week was better than this and i paid £490 for one night. A suite should be exactly that, a separate bedroom with a seating area and a dining table and a fridge. Dirty toilets, rooms not cleaned properly, brown water from taps, cracked window panes, heating not working, cigarette butts left on balcony. The place needs an update and a review of standards. We were moved up to a penthouse because of the brown water when running a bath and had the same problem in the new room. We spent most of the evening with maintenance men in both rooms. It came with access to the executive lounge, which was a token effort. There was 'hot food' which consisted of chicken pops and spring rolls. There was a bit of cheese a couple of voluvents and some salad, pretty poor show. At least i managed a few bottles of beer. Only 2 lifts, and one was out of order, that was a pain getting up and down to the room. Absolutely unacceptable and I'm submitting a full complaint to Hilton for a full refund and them some for a completely ruined couple of days for my wifes birthday.
Stayed 1 night in Oct 2025

2/10 Terrible

Sherrie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No shower gel bottle empty No central heating as sdmall electric heater REally gone down hill since last stay
Stayed 1 night in Oct 2025

6/10 Okay

Adrian

Liked: Cleanliness, staff & service, room comfort
The bathroom was very tired
Stayed 1 night in Oct 2025

6/10 Okay

Kevin

Business traveler
Liked: Cleanliness
Stayed 1 night in Sep 2025

4/10 Poor

Iain

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities

Covers all the basics.

It covers the basics of sleep, shower and walk to the NEC. High traffic in reception areas and bars.
Stayed 2 nights in Oct 2025

4/10 Poor

Jamie

Business traveler
Disliked: Cleanliness
Room wasn’t clean - dust and cobwebs
Stayed 1 night in Oct 2025

10/10 Excellent

Roland

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very happy with the service at this hotel, amenities are also top notch.
Stayed 3 nights in Sep 2025

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location before an early morning flight. Cheaper and nicer than the airport hotels, though parking was a little tight. Nice, but small, room
Stayed 1 night in Sep 2025

8/10 Good

Francis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2025

2/10 Terrible

Alison

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Worst hotel stay I’ve ever had. There was a large group partying outside my window and bedroom door until 439am with no intervention from the hotel.
Stayed 1 night in Sep 2025

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