- Charges for extra guests may apply and vary depending on the property's policy.
- A credit card for incidental charges and a government-issued photo ID are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB International, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Radisson Hotel at Cross Keys
3.5 out of 5.0
4.0
out of 5
"Good!"
See all 36 reviews
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Recent guest reviews
Excellent accommodations overall. Staff is pleasant and helpful. Rooms are spacious and beds are very comfortable. Would definitely stay here again.
Overall the hotel was good. The location worked great for me and I liked the little shops next to the hotel. The hotel staff was terrific. I was disappointed that it felt like the hotel was mid-renovation. The toilet in the room was stained, the elevator call buttons didn't have covers on them, the elevator door looked like it had paint scraped off and the TV remote batteries seemed to be going out.
The are where the hotel is located and the pleasantness of the staff are about the only 2 things this hotel has going for it. The hotel building and amenities are old and showing their age - scratches and chipped doors with a few too many layers of paint, slow, bumpy, noisy elevators, faded and worn carpets and lobby furniture, etc. While the size of the room was large and convenient, the bathroom was miniscule, banging my head on the door while on the toilet - for some reason, the toilet seat paint was peeling too - You'd think it more economic to simply replace the seat instead of painting it? As for the the beds, Radisson has invested in "Sleep Number" mattresses and this was my first time trying one of them. Thank you Radisson for letting me try one of these torture tables before wasting my money on one! No matter what setting I tried, and I tried them all, this was without hesitation the most uncomfortable mattress I've ever slept on, including my years in the military. Thankfully, we only had one night there because a second night would have been unbearable. Though we had planned to have breakfast in the hotel before checking out (not included in the already overpriced cost), by the time morning came around we preferred to just leave and stop at a diner for a proper breakfast and decent coffee. I expected a lot more and much better from Radisson, especially for the price...
Had a wonderful time the staff was very friendly food was good the bed was amazing clean courteous and very accommodating
Secluded. Courteous and pleasant staff. No fridge.
My Divine and spiritual experience at the Radisson Hotel has not only shed light on the Perfection of modern-day hospitality but has brought me closer to my inner self and the universe.
Great location. Beautiful gardens and pool. Excellent spa. Rooms comfortable and clean. Good restaurant with excellent service. Only problem was delay in posting bills to the room.
Very nice staff. Pretty facility. Room provided had one bed, not two as requested. We were moved to room with two beds, but trash can was full and one bed had dirty sheets. Had to call for clean sheets and make up bed ourselves. A shame. Lovely restaurant and very nice staff. Won't be returning
Pleasant as usual; especially nice to be able to make a reservation since it is often fully booked.
I stayed here because of its location. We visited my Granddaughter at Loyola University and it was a perfect location. The only comment I have on the negative side was finding the Hotel at night. Once you go thru the gate there are no signs to direct you to the Hotel. I got used to it after several trips but even a security guard driving the premises said " this happens all the time". That should tell you something! But overall the place was clean. Location great. Staff very friendly. Thank You
General room condition was fine, dirty fitted sheet was disgusting.
Good location. Rooms large and nicely decorated, but walls are thin can hear tv in adjoining rooms. Bathroom was clean, but could use renovation. Staff very nice.
Very convenient to Loyola Maryland campus, where we were visiting. Quite a lovely hotel with attached shops and covered parking. Rooms and lobby were very nicely appointed and decorated. Wished there was a breakfast buffet, as we had too little time in the morning to sit down and be served in the restaurant. For the price, it would have been nice to have breakfast included or a microwave or fridge in the room.
We stayed for a long weekend for an event at Pimlico Racetrack, and the Radisson was perfect for us. The staff was friendly, it was close to the track, and a quick drive into the Inner Harbor and heart of Baltimore. Can't wait to stay again!
The hotel was the great start for visiting colleges! Helped to set up a perfect picture of a local college, and we loved both! Will definitely be staying again.
The room was very big and spacious. It had a fridge and microwave, which were nice amenities. The staff was helpful overall, but the only issue we had was that we asked the front desk to call for a taxi the next morning at a certain time because I had an interview at a nearby school that morning and not only did she tell me to also call for a taxi "just in case", a taxi never ended up showing up and I had to call an uber last minute in order to make it to my interview on time. Overall though we had a nice stay at the Radisson.
the hotel was very nice. location is what we needed. clean and well organized
My husband and I have stayed here a number of times over the last two years. (It's close to where relatives live.) Love the Cross Keys Shopping Center that is adjacent. Interesting shops - Williams Sonoma, Talbots, good breakfast/lunch place. Hotel is nicely appointed staff is friendly and helpful. Our only annoyment this time was that neither phone in the room worked properly, so I had to shlep downstairs to get a cup of coffee, juice and english muffin in the morning -- couldn't call room service. The lamp on the desk didn't want to work either. But we will stay there again.
Visiting family in the northern residential area of Baltimore. Nice, quiet location. Clean rooms. Would stay here again!
You get what you pay for. There was this loud random banging noise that we didn't know where it was coming from. Front desk staff was useless, but other than that amentities were average.
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Fitness center
Radisson Hotel at Cross Keys places you within 2 miles (3 km) of Sinai Hospital and Cathedral of Mary Our Queen. This 147-room, 3.5-star hotel has free in-room WiFi along with free self parking and a fitness center. Baltimore Museum of Art and Cylburn Arboretum are also near this Baltimore hotel.
Dining
This hotel serves as home to a cocktail bar, along with a restaurant that specializes in local cuisine. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.
Rooms
All of Radisson Hotel at Cross Keys's 147 air-conditioned rooms provide coffee makers, free weekday newspapers, and ironing boards. TVs come with cable channels, and free WiFi keeps guests connected. Hair dryers and desks are other standard amenities.
Property features
At Radisson Hotel at Cross Keys, guests have access to a fitness center, free WiFi in public areas, and conference space. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a 24-hour business center, a seasonal outdoor pool, and a computer station.
Guest reviews for Radisson Hotel at Cross Keys
Everyone
Excellent accommodations overall. Staff is pleasant and helpful. Rooms are spacious and beds are very comfortable. Would definitely stay here again.
a little disappointed
Everyone
Overall the hotel was good. The location worked great for me and I liked the little shops next to the hotel. The hotel staff was terrific. I was disappointed that it felt like the hotel was mid-renovation. The toilet in the room was stained, the elevator call buttons didn't have covers on them, the elevator door looked like it had paint scraped off and the TV remote batteries seemed to be going out.
old and showing its age, overrated, overpriced
Everyone
The are where the hotel is located and the pleasantness of the staff are about the only 2 things this hotel has going for it. The hotel building and amenities are old and showing their age - scratches and chipped doors with a few too many layers of paint, slow, bumpy, noisy elevators, faded and worn carpets and lobby furniture, etc. While the size of the room was large and convenient, the bathroom was miniscule, banging my head on the door while on the toilet - for some reason, the toilet seat paint was peeling too - You'd think it more economic to simply replace the seat instead of painting it? As for the the beds, Radisson has invested in "Sleep Number" mattresses and this was my first time trying one of them. Thank you Radisson for letting me try one of these torture tables before wasting my money on one! No matter what setting I tried, and I tried them all, this was without hesitation the most uncomfortable mattress I've ever slept on, including my years in the military. Thankfully, we only had one night there because a second night would have been unbearable. Though we had planned to have breakfast in the hotel before checking out (not included in the already overpriced cost), by the time morning came around we preferred to just leave and stop at a diner for a proper breakfast and decent coffee. I expected a lot more and much better from Radisson, especially for the price...
Review comment
heather. p responded on Nov 15, 2017
Adam, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. I regret that we missed a chance to provide you with a flawless experience during this visit. Let me assure you that we take great pride in the service that we provide to each guest and anything short of fantastic is not acceptable. I am sorry that your experience did not reflect this. Please know that we will use your feedback as a training tool to prevent any reoccurrences. Your willingness to share your thoughts with us is genuinely appreciated. We hope to have a chance to regain your trust during future visits. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
friendly and very accommodating staff
Everyone
Had a wonderful time the staff was very friendly food was good the bed was amazing clean courteous and very accommodating
Review comment
heather. p responded on Sep 11, 2017
Anonymous, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
Everyone
Secluded. Courteous and pleasant staff. No fridge.
Review comment
Heather P. responded on Jul 19, 2017
Anonymous, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
excellent hotel close to the city
Everyone
My Divine and spiritual experience at the Radisson Hotel has not only shed light on the Perfection of modern-day hospitality but has brought me closer to my inner self and the universe.
Review comment
Heather P. responded on Feb 12, 2017
Anonymous, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
satisfaced customer
Everyone
Great location. Beautiful gardens and pool. Excellent spa. Rooms comfortable and clean. Good restaurant with excellent service. Only problem was delay in posting bills to the room.
Review comment
Heather P. responded on Jan 12, 2017
Glory, Thank you for taking the time to share your feedback. We were truly humbled by your gracious comments regarding our hotel service team. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. We will be sure to share your feedback with the restaurant team, and they will use it to monitor and improve the quality of service and speed that they are providing. Thank you for staying with us, and we hope to have an opportunity to welcome you back again. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
disappointing stay
Everyone
Very nice staff. Pretty facility. Room provided had one bed, not two as requested. We were moved to room with two beds, but trash can was full and one bed had dirty sheets. Had to call for clean sheets and make up bed ourselves. A shame. Lovely restaurant and very nice staff. Won't be returning
Review comment
Heather P. responded on Dec 31, 2016
Anonymous, Thank you for taking the time to share your valuable comments with us. Let me assure you that we take great pride in ensuring your room is prepared as you request it and that it accommodates your needs. We will be using your feedback as a training opportunity for our team and we will investigate the lapse in communication regarding your request to ensure the booking system is sending them along properly. We hope to have a chance to regain your trust. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
nice old hotel convenient to places i need to visi
Families
Pleasant as usual; especially nice to be able to make a reservation since it is often fully booked.
Review comment
Heather P. responded on Sep 8, 2016
Ted, Thank you for taking the time to share your feedback with us regarding your most recent visit. We are pleased that you enjoyed your stay and found the location of the hotel to be convenient. I am sorry that the Sleep Number Bed in your guestroom was uncomfortable. During your next trip might I suggest staying in one of our lovely standard bed guestrooms with one of our comfortable Beautyrest Pillow-top mattresses. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests. We thank you for your candid feedback, and hope that you will choose to stay with us should you visit the area again. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
location
Everyone
I stayed here because of its location. We visited my Granddaughter at Loyola University and it was a perfect location. The only comment I have on the negative side was finding the Hotel at night. Once you go thru the gate there are no signs to direct you to the Hotel. I got used to it after several trips but even a security guard driving the premises said " this happens all the time". That should tell you something! But overall the place was clean. Location great. Staff very friendly. Thank You
Anonymous, Thank you for taking the time to write a review. Please accept my sincere apologies that we missed the chance to provide you with a flawless experience. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests. Thank you for staying with us, and we hope to have an opportunity to welcome you back again. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys