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Radisson Hotel at Cross Keys

3.5 out of 5.0

Recent guest reviews

Secluded. Courteous and pleasant staff. No fridge.

My Divine and spiritual experience at the Radisson Hotel has not only shed light on the Perfection of modern-day hospitality but has brought me closer to my inner self and the universe.

Great location. Beautiful gardens and pool. Excellent spa. Rooms comfortable and clean. Good restaurant with excellent service. Only problem was delay in posting bills to the room.

Very nice staff. Pretty facility. Room provided had one bed, not two as requested. We were moved to room with two beds, but trash can was full and one bed had dirty sheets. Had to call for clean sheets and make up bed ourselves. A shame. Lovely restaurant and very nice staff. Won't be returning

Pleasant as usual; especially nice to be able to make a reservation since it is often fully booked.

I stayed here because of its location. We visited my Granddaughter at Loyola University and it was a perfect location. The only comment I have on the negative side was finding the Hotel at night. Once you go thru the gate there are no signs to direct you to the Hotel. I got used to it after several trips but even a security guard driving the premises said " this happens all the time". That should tell you something! But overall the place was clean. Location great. Staff very friendly. Thank You

General room condition was fine, dirty fitted sheet was disgusting.

Good location. Rooms large and nicely decorated, but walls are thin can hear tv in adjoining rooms. Bathroom was clean, but could use renovation. Staff very nice.

Very convenient to Loyola Maryland campus, where we were visiting. Quite a lovely hotel with attached shops and covered parking. Rooms and lobby were very nicely appointed and decorated. Wished there was a breakfast buffet, as we had too little time in the morning to sit down and be served in the restaurant. For the price, it would have been nice to have breakfast included or a microwave or fridge in the room.

We stayed for a long weekend for an event at Pimlico Racetrack, and the Radisson was perfect for us. The staff was friendly, it was close to the track, and a quick drive into the Inner Harbor and heart of Baltimore. Can't wait to stay again!

The hotel was the great start for visiting colleges! Helped to set up a perfect picture of a local college, and we loved both! Will definitely be staying again.

The room was very big and spacious. It had a fridge and microwave, which were nice amenities. The staff was helpful overall, but the only issue we had was that we asked the front desk to call for a taxi the next morning at a certain time because I had an interview at a nearby school that morning and not only did she tell me to also call for a taxi "just in case", a taxi never ended up showing up and I had to call an uber last minute in order to make it to my interview on time. Overall though we had a nice stay at the Radisson.

the hotel was very nice. location is what we needed. clean and well organized

My husband and I have stayed here a number of times over the last two years. (It's close to where relatives live.) Love the Cross Keys Shopping Center that is adjacent. Interesting shops - Williams Sonoma, Talbots, good breakfast/lunch place. Hotel is nicely appointed staff is friendly and helpful. Our only annoyment this time was that neither phone in the room worked properly, so I had to shlep downstairs to get a cup of coffee, juice and english muffin in the morning -- couldn't call room service. The lamp on the desk didn't want to work either. But we will stay there again.

Visiting family in the northern residential area of Baltimore. Nice, quiet location. Clean rooms. Would stay here again!

You get what you pay for. There was this loud random banging noise that we didn't know where it was coming from. Front desk staff was useless, but other than that amentities were average.

I arrived very late due to a delayed flight and was checked in to a room on the 4th floor with no issues. I arrived to my room (far from the elevator and in a hallway that smelled of mildew) to find that my key cards didn't work. I ended up leaving my luggage by the door so I wouldn't have to take it all back with me to the lobby. I was annoyed by this given it was 2 am, but I was given another room and told that the key card door battery must be out to the original room. The room on the 3rd floor was perfectly acceptable and comfortable. I noticed that it did not have a sleep number bed, which I assumed all rooms had, but I wasn't about to go back down to the lobby to request another room. Overall, the stay was perfectly average. The hotel restaurant was reasonably priced with decent food options. I was not overly impressed with this hotel, but the room was clean and comfortable and close to work.

We don't normally stay in this area when in Baltimore...we typically stay in Fells Point at an apartment rental. We were thrilled to find the Radisson so close to where we needed to be. The room was clean, modern, and comfortable. The only thing we noticed missing was a cable channel for MASN to watch the Orioles game. But that was it! Everything else was great. Highly recommend if you need to be in this area.

Terrific stay! Clean, quiet, well designed room. Friendly, efficient staff. Perfect location for someone not into Inner Harbor but still wants good accessibility. The relaxing pool and the trees gave the area a "homey" feeling. Great price. I absolutely will stay here on my next Baltimore trip!

The staff at the Raddison in Cross Keys in Baltimore Maryland where the best. The waitress in the dinning room accomdated a group of 15 at nine oclock p.m. when the dinning room closed at ten p.m. with the most professional attitude I have ever encounted. All the staff at the hotel did an excellent job. I will stay there when ever I am in Baltimore Maryladn.

5100 Falls Road Baltimore MD

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Radisson Hotel at Cross Keys places you within 2 miles (3 km) of Sinai Hospital and Cathedral of Mary Our Queen. This 147 -room, 3.5-star hotel has free in-room WiFi along with free self parking and a fitness center. Baltimore Museum of Art and Cylburn Arboretum are also near this Baltimore hotel.


Dining

This hotel serves as home to a cocktail bar, along with a restaurant that specializes in local cuisine. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


Rooms

All of Radisson Hotel at Cross Keys's 147 air-conditioned rooms provide coffee makers, free weekday newspapers, and ironing boards. TVs come with cable channels, and free WiFi keeps guests connected. Hair dryers and desks are other standard amenities.


Property features

At Radisson Hotel at Cross Keys, guests have access to a fitness center, free WiFi in public areas, and conference space. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a 24-hour business center, a seasonal outdoor pool, and a computer station.

Room options

Traditional Guest Room

King 1 | Queen 1 | Sleeps 5

Guest reviews for Radisson Hotel at Cross Keys

Everyone (7) Business (9) Couples (5) Family (9) Friends (2)
4
Everyone

Secluded. Courteous and pleasant staff. No fridge.

By on Jul 2, 2017

Review comment responded on Jul 19, 2017

Anonymous, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys

5

excellent hotel close to the city

Everyone

My Divine and spiritual experience at the Radisson Hotel has not only shed light on the Perfection of modern-day hospitality but has brought me closer to my inner self and the universe.

By on Jan 22, 2017

Review comment responded on Feb 12, 2017

Anonymous, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys

4

satisfaced customer

Everyone

Great location. Beautiful gardens and pool. Excellent spa. Rooms comfortable and clean. Good restaurant with excellent service. Only problem was delay in posting bills to the room.

By , from nj on Jan 2, 2017

Review comment responded on Jan 12, 2017

Glory, Thank you for taking the time to share your feedback. We were truly humbled by your gracious comments regarding our hotel service team. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. We will be sure to share your feedback with the restaurant team, and they will use it to monitor and improve the quality of service and speed that they are providing. Thank you for staying with us, and we hope to have an opportunity to welcome you back again. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys

3

disappointing stay

Everyone

Very nice staff. Pretty facility. Room provided had one bed, not two as requested. We were moved to room with two beds, but trash can was full and one bed had dirty sheets. Had to call for clean sheets and make up bed ourselves. A shame. Lovely restaurant and very nice staff. Won't be returning

By on Dec 14, 2016

Review comment responded on Dec 31, 2016

Anonymous, Thank you for taking the time to share your valuable comments with us. Let me assure you that we take great pride in ensuring your room is prepared as you request it and that it accommodates your needs. We will be using your feedback as a training opportunity for our team and we will investigate the lapse in communication regarding your request to ensure the booking system is sending them along properly. We hope to have a chance to regain your trust. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys

5

nice old hotel convenient to places i need to visi

Families

Pleasant as usual; especially nice to be able to make a reservation since it is often fully booked.

By , from Land o' Lakes, FL on Aug 1, 2016

Review comment responded on Sep 8, 2016

Ted, Thank you for taking the time to share your feedback with us regarding your most recent visit. We are pleased that you enjoyed your stay and found the location of the hotel to be convenient. I am sorry that the Sleep Number Bed in your guestroom was uncomfortable. During your next trip might I suggest staying in one of our lovely standard bed guestrooms with one of our comfortable Beautyrest Pillow-top mattresses. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests. We thank you for your candid feedback, and hope that you will choose to stay with us should you visit the area again. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys

4

location

Everyone

I stayed here because of its location. We visited my Granddaughter at Loyola University and it was a perfect location. The only comment I have on the negative side was finding the Hotel at night. Once you go thru the gate there are no signs to direct you to the Hotel. I got used to it after several trips but even a security guard driving the premises said " this happens all the time". That should tell you something! But overall the place was clean. Location great. Staff very friendly. Thank You

By on Apr 12, 2016

2
Everyone

General room condition was fine, dirty fitted sheet was disgusting.

By on Apr 3, 2016

Review comment responded on Apr 7, 2016

Thank you for sharing your comments. We have the greatest concern and respect for every guest’s experience. We take hotel hygiene and cleanliness very seriously. I am sorry that the cleanliness of the room you received did not meet our standards. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests. Thank you for staying with us, and we hope to have an opportunity to welcome you back again. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys

3

fair hotel

Everyone

Good location. Rooms large and nicely decorated, but walls are thin can hear tv in adjoining rooms. Bathroom was clean, but could use renovation. Staff very nice.

By on Mar 17, 2016

Review comment responded on Apr 7, 2016

Thank you for staying with us and sharing your comments. We are glad to read that you found the location of the hotel to be convenient and your room clean and comfortable. We will certainly make sure to acknowledge the entire staff for their efforts. We look forward to welcoming you back again. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys

5

very nice

Families

Very convenient to Loyola Maryland campus, where we were visiting. Quite a lovely hotel with attached shops and covered parking. Rooms and lobby were very nicely appointed and decorated. Wished there was a breakfast buffet, as we had too little time in the morning to sit down and be served in the restaurant. For the price, it would have been nice to have breakfast included or a microwave or fridge in the room.

By on Dec 6, 2015

5

fun trip with friends

GetawayWithFriends

We stayed for a long weekend for an event at Pimlico Racetrack, and the Radisson was perfect for us. The staff was friendly, it was close to the track, and a quick drive into the Inner Harbor and heart of Baltimore. Can't wait to stay again!

By on Aug 12, 2015