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Renaissance Baltimore Harborplace Hotel

4.0 out of 5.0

Recent guest reviews

Came down for our anniversary during light city. Great view. Comfortable

Things are not as they are written and appear. We checked in one day ago only to find we had no hot water. This review is in several stages. 1. No Hot water, we called to report immediately. The front desk stated they would send someone. That person never came or did but did not fix our issue. We return to hotel only to find the water even colder. How we found out there was no hot water; my husband took a cold shower and tried to get it hot by continuing to turn the nobs only for the water to get colder! Considering we drove nine hours, I wanted a hot shower. 2. We were then told a second time someone would check out our issue; so we went to dinner, only to return with the issue still not resolved! And were left to our own devices, until we demanded they fix this issue. At nine pm they decided to move us to a new room. 3.Moving to a new room at nine pm, after traveling nine hours, and having to pack up every single item that was unpacked at that point. But tired, and perturbed we cooperated and moved to a new room. The person they sent to help us move our things was totally disturbed he had to help put our things on the luggage cart..... He proceeded to tell my husband he was TIRED!!!!! wow customer service at it's best. For what we are paying per night the service should have been stellar. 4. It was a noisy night, because we have driven, we had no other options but to just try and sleep, because after all I am here for my Uncles funeral and already am stressed.

Nice room. Shabby, poorly-lit hallways. OK restaurant. They charge for WiFi if you book through Orbitz.

We travelled to Baltimore for my sons 2nd birthday. We got there a little early and the hotel was able to check us in right away. Awesome!! Hotel view was great on the harbor. My son loved seeing the ships. After dinner we came back to the hotel where we met Gary or “uncle Gary” as we referred to him for the rest of our stay. I believe he was a member of the concierge staff in the evening and I didn’t catch his last name. What an awesome guy. He took the time to have a little fun with my son. Gave him some toys to play with but to top it off he had a birthday cake sent to our room for my son. What an awesome gesture. He was very excited to get that cake and it made his trip that much better!! Thanks Gary, for everything you did for us on our trip. We will definitely come back to stay!!

Although the lobby looked like. 4 star hotel, the room was 3-stars. It looked like a typical hotel room. Nothing special about it.

View was excellent. Birthday cake delivered to room (cake - thin layer pound cake with thin dark chocolate & topped chocolate gauche whip cream blueberries) so good. If you get breakfast included in package it is worth it. They have everything - chefs making omelets & waffles, fruits, scrambled eggs, bacon, sausage, oatmeal, cereals & pancakes. Buffet style and with harbor view. Mall next door.

Wasn't able to get the room I had booked and couldn't check into my room until after 11 pm. That was disappointing. Received free parking however. The woman helping at front desk was super nice and accommodating within her power.

Hotel staff was very accommodating & friendly. The hotel was convenient to the harbor, shopping & restaurants. We enjoyed our stay.

Loved the convenience to the Harbor, Market Square, Fells Point, Little Italy, Charles Street corridor....

From the moment getting out of our rental vehicle to getting to the room the staff could not have been more accommodating

Nice hotel, Clean room, friendly staff but expensive. There was no microwave or coffee maker. They charge $30 for self parking and $45 for valet parking. Didn't find out until after we self parked that you have to park valet if you want in-and-out parking. Self parking required payment each time you leave. Wifi is not free, $13/a day per device. Downtown location was nice with multiple restaurants (big name food chain, no local seafood places). There were many places under $310 (room rate for one night) that has free parking and wifi and close to local seafood places. I'll try a different place next time.

Very nice place, very close to all the attractions

The hotel doesn't include free parking, nor does it include complementary breakfast. Our room was near the elevator and was extremely loud despite the quiet hours sign. Please were talking up and down the hallway, slamming doors, you could even hear the traffic outside while on the 8th floor. I had to call many times during the night due to a party going on next door to me and into the hallway. As nice as the view was over the harbor, I wouldn't stay there again.

Staff was very accommodating and met our few requests without any issues. They even allowed for to check in early.

Very nice hotel with the perfect location for inner harbor fun. Hotel is clean, rooms average+, staff excellent.

Checked in and was told I was getting an upgrade. What I got was a meeting room with a bed that folded down from the wall. When asked if I could change, the manager said all rooms were assigned that they could switch me in the morning. Was told I would be comped for the night - this did not happen. Next morning I was moved to a beautiful room overlooking the bay. But there was no comp as had been promised. I believe management is dishonest.

This Hotel is at the best location, it's very clean and convenient to everything.

We were disappointed with our stay at the Renaissance. There's only one set of elevators to the rooms and the building is configured like a big rectangle. If you are on the opposite side of the building (like we were), you have to walk all the way around to get to your room. I recommend requesting a room by the elevator. We had a two night stay and our rooms never got cleaned. Housekeeping came at 3 PM when we had returned from the aquarium. We said we were leaving again in 5 minutes and when we returned that night, the rooms were not cleaned. The indoor pool is highly over chlorinated and turned everyone's eyes red. The hot tub had a one inch layer of foam on it both days we were there.

We had a wonderful experience. The hotel was clean and close to everything we wanted to do. Baltimore Inner Harbor is a beautiful place to visit.

We thought the location and views were spectacular! The only thing we were dismayed by was the automatic tip for room service, which was ridiculously high/ignorant for the service.

202 E Pratt St Baltimore MD

Hotel highlights

  • Walking distance to USS Constellation and National Aquarium in Baltimore
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

Renaissance Baltimore Harborplace Hotel places you next to USS Constellation and within a 10-minute stroll of other popular attractions like National Aquarium in Baltimore. This 4-star hotel has 586 guestrooms and offers conveniences like a restaurant, an indoor pool, and a fitness center. Located in central Baltimore, the hotel is also near American Visionary Art Museum and Oriole Park at Camden Yards.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

The 586 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and phones. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

At Renaissance Baltimore Harborplace Hotel, guests enjoy an indoor pool, a fitness center, and a spa tub. Parking is available for USD 30 per day (USD 43 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and conference space.

Guest reviews for Renaissance Baltimore Harborplace Hotel

Everyone (19) Couples (33) Business (7) Family (40) Friends (7) Other (5)
5

great location

Everyone

Came down for our anniversary during light city. Great view. Comfortable

By on Apr 15, 2018

1

sometimes customer reviews are not always correct

Everyone

Things are not as they are written and appear. We checked in one day ago only to find we had no hot water. This review is in several stages. 1. No Hot water, we called to report immediately. The front desk stated they would send someone. That person never came or did but did not fix our issue. We return to hotel only to find the water even colder. How we found out there was no hot water; my husband took a cold shower and tried to get it hot by continuing to turn the nobs only for the water to get colder! Considering we drove nine hours, I wanted a hot shower. 2. We were then told a second time someone would check out our issue; so we went to dinner, only to return with the issue still not resolved! And were left to our own devices, until we demanded they fix this issue. At nine pm they decided to move us to a new room. 3.Moving to a new room at nine pm, after traveling nine hours, and having to pack up every single item that was unpacked at that point. But tired, and perturbed we cooperated and moved to a new room. The person they sent to help us move our things was totally disturbed he had to help put our things on the luggage cart..... He proceeded to tell my husband he was TIRED!!!!! wow customer service at it's best. For what we are paying per night the service should have been stellar. 4. It was a noisy night, because we have driven, we had no other options but to just try and sleep, because after all I am here for my Uncles funeral and already am stressed.

By , from Amherst, NY on Mar 1, 2018

3

meh

Everyone

Nice room. Shabby, poorly-lit hallways. OK restaurant. They charge for WiFi if you book through Orbitz.

By on Feb 26, 2018

4

gary is the man!!

Everyone

We travelled to Baltimore for my sons 2nd birthday. We got there a little early and the hotel was able to check us in right away. Awesome!! Hotel view was great on the harbor. My son loved seeing the ships. After dinner we came back to the hotel where we met Gary or “uncle Gary” as we referred to him for the rest of our stay. I believe he was a member of the concierge staff in the evening and I didn’t catch his last name. What an awesome guy. He took the time to have a little fun with my son. Gave him some toys to play with but to top it off he had a birthday cake sent to our room for my son. What an awesome gesture. He was very excited to get that cake and it made his trip that much better!! Thanks Gary, for everything you did for us on our trip. We will definitely come back to stay!!

By , from harrisburg pa on Jan 10, 2018

3

close to everything

Everyone

Although the lobby looked like. 4 star hotel, the room was 3-stars. It looked like a typical hotel room. Nothing special about it.

By on Oct 20, 2017

4

7 floor view

Everyone

View was excellent. Birthday cake delivered to room (cake - thin layer pound cake with thin dark chocolate & topped chocolate gauche whip cream blueberries) so good. If you get breakfast included in package it is worth it. They have everything - chefs making omelets & waffles, fruits, scrambled eggs, bacon, sausage, oatmeal, cereals & pancakes. Buffet style and with harbor view. Mall next door.

By , from Philadelphia, PA on Oct 2, 2017

3
Everyone

Wasn't able to get the room I had booked and couldn't check into my room until after 11 pm. That was disappointing. Received free parking however. The woman helping at front desk was super nice and accommodating within her power.

By on Sep 12, 2017

4
Everyone

Hotel staff was very accommodating & friendly. The hotel was convenient to the harbor, shopping & restaurants. We enjoyed our stay.

By on Aug 27, 2017

5

location, location, location

Everyone

Loved the convenience to the Harbor, Market Square, Fells Point, Little Italy, Charles Street corridor....

By , from Alexandria VA on Jul 5, 2017

4

the service is above and beyond

Everyone

From the moment getting out of our rental vehicle to getting to the room the staff could not have been more accommodating

By , from minnesota on May 6, 2017