Absolutely perfect stay.
Staff is basically a skeleton crew that is overworked and likely Underpaid. Precious procedures and standards that brands use Le to pretend to care about don’t exist anymore. And it’s all blamed on covid. Room dirty. No housekeeping even when asked. Valet damaged my car. Printer didn’t work. Most thjngs didn’t work. Old musty carpet smell. Lots of interesting elements in and around the hotel. Breakfast looked mishandled. Displeased. But don’t worry for my troubles I got 6,000 Marriott points. *eye roll*
Staff was excellent.
It was nice, did not like the fact that i ordered food, theh would not let the driver being my food up, and they never called me for any of my orders i had to find out from my driver. They said they would call to let us know the food was there and none of the 5 times did they let us know. Everything else was very nice.
We asked for a extra mattress for the pull out couch as you can feel the bars and springs through the mattress provided. When the porter brought up the mattress it opened the door. It didn't register until the next day after we were out all day that the door did not lock and we could just push it open. We lost time waiting for the door to be fixed. We then asked for a different room, upgraded because of our lost time and inconvenience of having to move all of our stuff to another room, and they put us in a smaller suite. Never going back again.
Everything was clean and quite
The property was absolutely fabulous. It had all the amenities of home in a spacious apartment-like feel. It was the ideal location, just two blocks from the harbor and 4 blocks from Power Plant Live (bars, restaurants, etc.). I can't wait to book my next trip. Only problem with my particular room was a slow drain. Not that big of a deal. I got over it.
This hotel is nice. Walking distance to the harbor. There’s a $40 hold upon check in and valet parking is $35 a day. There are parking garages around that are a little cheaper than valet. The only issue I had was trying to get fresh towels for our second night. They didn’t have any clean wash cloths at the time. Great stay overall.
It was clean and neat even with the virus the front desk provides a warm welcome
Front desk was amazing. Did a good job great customer service
The staff was friendly. The location was convenient to the convention center. The breakfast was fabulous. The room was clean and updated. It was a fabulous hotel for the price. It felt like it was a nicer hotel than I paid for - it felt fancy and nice for the price I paid.
Cleanliness and updates. We were given a room which was not ready as a broke light fixture was being repaired - it took over a half hour for us to be able to enjoy the room.
Breakfast was supposed to be available starting at 630, but it wasn't available until 7am and the staff were rude that we were there at the time they were supposed to be open. We had meetings to get to and needed to eat early. The doors on the elevator were even dirty. The room was a good size. The overall area is a bit sketchy, there was a 7-11 across the street and a woman was getting harassed in the front. Loud trash trucks were banging around at 7am as well, didn't affect us but certainly wouldn't be fun if someone was trying to sleep in.
Nice hotel, very close to the Inner Harbor area, staff very friendly, helpful, the only nuisance was the renovation that will end soon.
Very close to inner Habour, hotel was clean, staff friendly.
Nice Hotel within walking distance to Inner Harbor.
Located in Downtown Baltimore, Residence Inn by Marriott Baltimore Inner Harbor is within a 10-minute walk of popular sights such as Baltimore Inner Harbor Marina and National Aquarium in Baltimore. This 188-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and a gym.
Free breakfast is included with your stay. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Kitchens, dining areas, and sitting areas are also standard.
Renovated in 2018, Residence Inn by Marriott Baltimore Inner Harbor offers a gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 38 per day. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and express check-in.
Absolutely perfect stay.
Staff is basically a skeleton crew that is overworked and likely Underpaid. Precious procedures and standards that brands use Le to pretend to care about don’t exist anymore. And it’s all blamed on covid. Room dirty. No housekeeping even when asked. Valet damaged my car. Printer didn’t work. Most thjngs didn’t work. Old musty carpet smell. Lots of interesting elements in and around the hotel. Breakfast looked mishandled. Displeased. But don’t worry for my troubles I got 6,000 Marriott points. *eye roll*
Thank you for taking the time to review our hotel Delilah. I sincerely apologize for your experience. You are correct, we do have some work to do. I have shared your comments with our leadership and we will continue on making it right for our future guests.
Staff was excellent.
Thank you! Happy Memorial Day!
It was nice, did not like the fact that i ordered food, theh would not let the driver being my food up, and they never called me for any of my orders i had to find out from my driver. They said they would call to let us know the food was there and none of the 5 times did they let us know. Everything else was very nice.
Thank you for your kind review! We will share you feedback with our front desk team and we hope to have better communication in the future.
We asked for a extra mattress for the pull out couch as you can feel the bars and springs through the mattress provided. When the porter brought up the mattress it opened the door. It didn't register until the next day after we were out all day that the door did not lock and we could just push it open. We lost time waiting for the door to be fixed. We then asked for a different room, upgraded because of our lost time and inconvenience of having to move all of our stuff to another room, and they put us in a smaller suite. Never going back again.
Thank you for taking the time to review our hotel. We sincerely apologize for your experience. I will be sharing your comments with our team to ensure our future guests do not have the same experience.
Everything was clean and quite
Thank you for your kind review!
Thank you for staying with us. We hope that you will visit us again soon.
The property was absolutely fabulous. It had all the amenities of home in a spacious apartment-like feel. It was the ideal location, just two blocks from the harbor and 4 blocks from Power Plant Live (bars, restaurants, etc.). I can't wait to book my next trip. Only problem with my particular room was a slow drain. Not that big of a deal. I got over it.
This hotel is nice. Walking distance to the harbor. There’s a $40 hold upon check in and valet parking is $35 a day. There are parking garages around that are a little cheaper than valet. The only issue I had was trying to get fresh towels for our second night. They didn’t have any clean wash cloths at the time. Great stay overall.
Thank you for choosing us!