Great hotel within the inner harbor. Close to everything.
From the time we checked in to the time we left, the STAFF was Wonderful!!! Shawnette at the front desk, sent us a Bottle of Wine, because we were Celebrating our 42nd Anniversary...so sweet, nice person, the Valet was terrific!! Then we decided to stay another night, they let us see a few rooms, before we settled on one...So Lakeisha, the housekeeping supervisor, sent us a Bottle of Champagne, with Ice and Glasses!! Our experience at McCormick and Smick, was a different story...spent almost $200. and had HORRIBLE SERVICE and the food was NOT up to par!!!
Staff is wonderful. Lobby is cool and great happy hour.
The hotel was very convenient to all the important tractions in downtown as well as being a short hop skip and jump to Johns Hopkins. I plan to stay there again in a couple weeks when I come back!
I want to start off by saying that I travel all over the country and the Pier 5 by far is probably my favorite place to stay and vacation at. I have now stayed there 5+ times since 2007. The service is second to none, rooms are beautiful, the location is perfect and located only steps from the National Aquarium, easily accessable, they offer amazing packages, and their daily happy hour with complimentary culinary demonstrations is something we always look forward to. I guarantee and put my credibility down that you will love tbis place and come back again and again.
When I checked in until I checked out I experienced unacceptable customer service - I asked for a roll away bed and was told it would be sent up to my room, then I called the desk twice in an hour and it finally arrived. Seemed to be poor staff communication. I wanted to order room service at 10:30 pm and was told that since the restaurant was closed there was no food available. This hotel should not be reliant on in-house restaurants' schedule for guests requesting room service. Then I was given a recommended menu for a pizza delivery which took two hours to deliver (not the hotel's fault but certainly added to my unpleasant experience.
On the first day of check-in I gave front desk my credit card information ONLY after agreeing that I would not be charged for the room until checkout. At the moment, my account had ~ $300 which didn't matter because I was told there were no authorization fees. By the day of check out, I would have had the total for the room PLUS extra [pre-planned!!!] . Little did I l know, the cost of the room was charged to my account immediately after checking in (5 days before checking out), 2 separate charges of ~$600 each (cost split in 2!). I had not realized this till the day of checkout so needless to say my account was overdrawn TWICE so I was charged a total of $70 for the fee, leaving my account ~$50. When I called the hotel to rectify the situation the front desk person was extremely helpful and even thought it was strange that I was charged on the first day twice for half of the bill. HOWEVER, the manager , Elizabeth, not only gave me the runaround (had to call several times even when she asked for my number to update me but never did so unless I contacted her hours or a day later) but she also explicitly said to me and the bank representative that she didn't feel the hotel should be inconvenienced for $70 although they admit to lying on the first day. She was not only rude (consistently making snarky comments and sort of laughing) but extremely pretentious, self-righteous and lacked customer service. DO NOT STAY THERE!!!! If you do, be prepared for the HORRIBLE ATTITUDE
The experience was all good except the linens. They were clean but looked used and old.
The hotel doesn't have a parking space at all. Valet parking cost $38.95 a day. Consider the cost of parking to the cost of hotel before booking. But this hotel is in central of every attractions of inner harbor. Great place to stay.
Wife checked in before I got to hotel and front desk said she wasn't check in. He told me she wasn't staying here after giving me name room and phone number. After 15 min he goes oh yeah I see now. Closet in room was hanging off, TV had lines in picture, next to us people were smoking and blasting music waking up out 5 month and 2 year old at 1-4am. Up side? was $100 and had free breakfast....
Quiet and reasonable setting with excellent location
I have now stayed at Pier 5 many times over the years. The location is the best at the inner harbor, incredible balcony view, great value, great ammenities, and super friendly staff.
Wish we would have been given a little better view of the harbor especially for the price of the room. Great location to get around the inner harbor.
Located in Inner Harbor, Pier 5 Hotel Baltimore, Curio Collection by Hilton is within a 10-minute walk of popular sights such as National Aquarium in Baltimore and Baltimore Inner Harbor Marina. This 66-room, 3.5-star hotel welcomes guests with 2 restaurants, a marina, and a fitness center.
Enjoy dining at Ruths Chris Steakhouse, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free manager's reception on select days. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 11 AM.
The 66 rooms have an array of amenities, including free newspapers, free bottled water, and safes. Guests can expect WiFi, free wired Internet, and flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Phones and ironing boards are also standard.
Renovated in 2017, Pier 5 Hotel Baltimore, Curio Collection by Hilton offers a marina, a fitness center, and a spa tub. Parking is available for USD 22 per day (USD 38 per day for valet parking), and there's also a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.
Great hotel within the inner harbor. Close to everything.
From the time we checked in to the time we left, the STAFF was Wonderful!!! Shawnette at the front desk, sent us a Bottle of Wine, because we were Celebrating our 42nd Anniversary...so sweet, nice person, the Valet was terrific!! Then we decided to stay another night, they let us see a few rooms, before we settled on one...So Lakeisha, the housekeeping supervisor, sent us a Bottle of Champagne, with Ice and Glasses!! Our experience at McCormick and Smick, was a different story...spent almost $200. and had HORRIBLE SERVICE and the food was NOT up to par!!!
Staff is wonderful. Lobby is cool and great happy hour.
Thank you for your recent stay at our hotel. We find our unique boutique style keeps us a hidden gem in a bigger world. With the busy area we have a small corner that you find fish jumping around the piers at night and a soft setting for such a big city. We hope to see you again in Baltimore's beautiful waterfront community.