The one-star rating is for a single reason: the valet parking pickup was a disaster. The hotel uses a shared service, and when we called for our car in the morning, it took more than a full hour for it to arrive. The valet service had its regular staff, but it's simply understaffed. For people needing to get on the road (to the airport, to work, etc.), an hour is inexcusable. At the very least, the hotel should notify patrons of the need to call for the car *the moment you wake up*. Alas, the hotel claims no responsibility, although the valet stand is co-branded with the hotel's name. They've simply got to do better at this because it can ruin an otherwise nice stay.