Standard Room, 2 Queen Beds, Accessible, Bathtub
from $94
Best Western Plus Hotel & Conference Center
3.0 out of 5.0
3.6
out of 5
Average Guest Review
See all 44 reviews
This hotel is most popular for:
Recent guest reviews
Overall not a great place to stay. Bed was old and could feel the springs, pillows make you sweat, and items in room were old. Trash on the floor in my room upon arrival and just not some place I would recommend.
I reserved what I thought was a standard non-smoking room with 2 beds and made sure that I indicated there would be 3 people in the room. However, when I got to the hotel and went to check-in the lady said I was reserved for a handicapped smoking room. I was pretty confused because neither myself nor my parents smoke or are handicapped. There is no way I would intentionally reserve a smoking, handicapped room. The lady told me that it was $10 to upgrade but I told her no, leave it the way it is then. After I start filling out different forms the lady then states she has a non-smoking room for me. Based on the way she said that I thought she was just changing it because of the mistake. However, after I got back home I noticed a $10.00 charge on my credit card. I called the hotel to find out what the charge was for and was informed it was to upgrade my room. I started explaining to the person on the phone that I never asked to be upgraded but he didn't give me the benefit of the doubt and insisted that I told the front desk person that I wanted to upgrade. I eventually called Orbitz to find out why my reservation was so messed up and learned that "accessible" means handicapped. The customer service rep at Orbitz was very professional and resolved this amicably. I was disappointed with the hotel customer service because as much as I insisted that this was a mistake they did not give me the benefit of the doubt and they were pretty much like "too bad".
It was a nice clean hotel it was very comfortable staff is ok the location has the Baltimore comedy factory inside it so it'd be cool to go it if you're staying here but the area itself is a bit outside inner harbor and the tourist locations and in some sort of sketchy area so overall for price it's not bad it's convenient
Overall hotel stay was good. Furniture inside the room was old and torn.
very nice stay. Room was very comfortable. The hotel staff were friendly and helpful. We needed an extra bed one night and they brought one quickly.The breakfast buffet was decent as well.
Stayed for a business trip, complementary shuttle to downtown in the morning! Excellent service.
Good location, good breakfast, fair rates, no complaints.
My family booked rooms for our family reunion in Baltimore this past weekend. The hotel rates were reasonable, it offered free breakfast, free parking, and free internet. It also provided free parking space to accommodate the 56 seater chartered bus we used. The indoor pool had extended hours which the kids enjoyed. No one complained about the hotel choice. I would stay at this hotel again and I would recommend it to others.
We enjoyed the hotel and its amenities. The location was great and they had a shuttle that took us everywhere we needed to go, which was a definite plus for us! We would definitely recommend this hotel is a nice place to stay.
Overall it was good. One complaint we had was noth nights when we came back to the hotel there was no parking. I think the hotel guests shoukd have closest parking and restaurant and club patrons should have a designated area.
Acceptable hotel with courteous staff. Breakfast options were standard (flavored yogurt was in a big bowl that was unusual!) We just stayed one night and did not use any other facilities.
The couches or chairs in the lobby need to be changed. When I set in the chair, it sank in. I had a hard time getting up from their lounge chairs in the lobby. The lobby front door area needed a good vacuuming. There was some small trash in the area of the opening of the doors. Overall it was a good stay, however, I do not know why it was called Best Western Plus. Where is the Plus. I have stayed in other Best Westerns that were not Plus, however, they were cleaner and more up to date.
Ok place to stay. Clean hotel. Ample parking spots. However, multiple vending machines were out of bottled water.
The customer service was friendly and helpful. Bathroom was dirty and beds were uncomfortable.
This is the second time I have stayed at this hotel and both times it has been clean and the staff have been great. We had a great breakfast and the room was perfect. It's a great location to be able to visit the Inner Harbor and other great stuff in Baltimore without having to pay for waterfront property. Have already reccomended it to friends.
This is my second visit to this hotel and it was just as good as the first. The room was clean, staff was friendly and very helpful, breakfast was great. Love the location because its close enough to hop over to the harbor (they even have a shuttle!) but you save the money of being right in the harbor. Will definitely be back!
I chose this hotel originally based off of internet searches and the close proximity to Johns Hopkins Bayview where I was going to be working. All of the staff was so friendly and helpful. The shuttle drivers got me to work on time and picked me up and got me back safely. The bartender Rochelle is awesome and I enjoyed chatting with her, very helpful. I would recommend staying here. Although I was working 12 hour shifts each weekend I stayed, I was overall pleased with everything. Slight mix-ups with shuttle schedules, but the front desk folks were even kind enough to drive me when a driver wasn't available! It was so nice.
This is our second time staying this hotel. We loved it at first time 3 years ago. Awesome complimentary breakfast, convenient shuttle service to several locations provided. Kids stay and eat free. Will stay again.
horrible. never again, non-safe-illegal substance in our room. should have called police. Did not receive refund as promised!
Great hotel but in an odd location. It is right off of 95 but in an odd place if you want to go to downtown Baltimore. It actually isn't far and isn't hard to get there, but it is not intuitive. There is a large Safeway supermarket just 2 miles from the hotel and the room includes a refrigerator and microwave. Lovely hotel, great free breakfast, good staff, just an odd location unless you are simply getting on and off the interstate.
Hotel highlights
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Downtown Baltimore, Best Western Plus Hotel & Conference Center is within 2 miles (3 km) of sights such as Canton Waterfront Park and Korean War Memorial. This 175-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and free in-room WiFi. It's also close to Fort McHenry and Patterson Park.
Dining
Start your day off right with a free hot/cold buffet breakfast, served each morning from 6:30 AM to 10 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
Rooms
Best Western Plus Hotel & Conference Center's 175 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect to find cable TV and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free weekday newspapers, free local calls, and safes.
Property features
At Best Western Plus Hotel & Conference Center, guests enjoy an indoor pool, a fitness center, and a spa tub. There's free parking and a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and a conference center.
Guest reviews for Best Western Plus Hotel & Conference Center
works in a pinch
Everyone
Overall not a great place to stay. Bed was old and could feel the springs, pillows make you sweat, and items in room were old. Trash on the floor in my room upon arrival and just not some place I would recommend.
be very careful what room you reserve...
Everyone
I reserved what I thought was a standard non-smoking room with 2 beds and made sure that I indicated there would be 3 people in the room. However, when I got to the hotel and went to check-in the lady said I was reserved for a handicapped smoking room. I was pretty confused because neither myself nor my parents smoke or are handicapped. There is no way I would intentionally reserve a smoking, handicapped room. The lady told me that it was $10 to upgrade but I told her no, leave it the way it is then. After I start filling out different forms the lady then states she has a non-smoking room for me. Based on the way she said that I thought she was just changing it because of the mistake. However, after I got back home I noticed a $10.00 charge on my credit card. I called the hotel to find out what the charge was for and was informed it was to upgrade my room. I started explaining to the person on the phone that I never asked to be upgraded but he didn't give me the benefit of the doubt and insisted that I told the front desk person that I wanted to upgrade. I eventually called Orbitz to find out why my reservation was so messed up and learned that "accessible" means handicapped. The customer service rep at Orbitz was very professional and resolved this amicably. I was disappointed with the hotel customer service because as much as I insisted that this was a mistake they did not give me the benefit of the doubt and they were pretty much like "too bad".
Review comment
x responded on Jul 11, 2017
We apologize for the problems you incurred during your stay with us. We would appreciate you contacting us with the name of the Front Desk Agent who checked you in so we may reconfirm the check-in procedures with that particular person. There are many variables that dictate guests room rates, so we are sorry you did not get the rate you wanted. We would appreciate the opportunity of being able to serve your accommodation needs when you are next in Baltimore, and hope you will try us again.
nice hotel in not so aesthetically pleasing area
Everyone
It was a nice clean hotel it was very comfortable staff is ok the location has the Baltimore comedy factory inside it so it'd be cool to go it if you're staying here but the area itself is a bit outside inner harbor and the tourist locations and in some sort of sketchy area so overall for price it's not bad it's convenient
passable....
Everyone
Overall hotel stay was good. Furniture inside the room was old and torn.
nice hotel, near baltimore and dundalk
Everyone
very nice stay. Room was very comfortable. The hotel staff were friendly and helpful. We needed an extra bed one night and they brought one quickly.The breakfast buffet was decent as well.
Everyone
Stayed for a business trip, complementary shuttle to downtown in the morning! Excellent service.
Everyone
Good location, good breakfast, fair rates, no complaints.
we enjoy our stay at the best western plus hotel
Everyone
My family booked rooms for our family reunion in Baltimore this past weekend. The hotel rates were reasonable, it offered free breakfast, free parking, and free internet. It also provided free parking space to accommodate the 56 seater chartered bus we used. The indoor pool had extended hours which the kids enjoyed. No one complained about the hotel choice. I would stay at this hotel again and I would recommend it to others.
nice hotel. convenient location.
Everyone
We enjoyed the hotel and its amenities. The location was great and they had a shuttle that took us everywhere we needed to go, which was a definite plus for us! We would definitely recommend this hotel is a nice place to stay.
cheer competition
Everyone
Overall it was good. One complaint we had was noth nights when we came back to the hotel there was no parking. I think the hotel guests shoukd have closest parking and restaurant and club patrons should have a designated area.
Dear Guest, Thank you for sending us your feedback regarding your recent stay in Baltimore. We do regret not meeting your expectations but if you would give us another try in the future, we would make sure that we exceed your expectations. We are currently making some wonderful improvements to the hotel which we look forward to our guests finding pleasing. We do hope you will allow us to host another stay for you when you are next in the Baltimore area.