Run down and not clean
Front desk were nice and welcoming. However, the majority do not follow CDC requirements wearing face mask and sanitizing common areas. Housekeepers knock with no face mask or gloves and want to clean your room, I requested that they wait to create 6ft distance and didn't even care.. Instead I spent the rest of my stay without housekeeping, no fresh towels or trash emptied in my room. On the elevator, the workers crowed and expected guests to join them in the elevator while they had no face coverings and was talking within 3 ft of one another in a small elevator. wearing a mask is to protect your neighbors too! I was not happy and felt uncomfortable with my stay just simple based off the negligent of management and reassuring EVERYONE is contrubuting to fight covid.
The lady at the front desk was very nice and check in was fast smooth.
This is a nice hotel, however the carpet in my room was extremely nasty and there was even a huge dead roach that left me disgusted all night. I put a do not disturb sign on my door and housekeeping still ignore it and tried to barge in my room at 9 in the morning! Check out is at 12. That was absolutely ridiculous. Lady at the front desk however was extremely nice and attentive
I like that the hotel was very clean. And i didnt like the indoor pool area. No indoor bathrooms or hot tub.
Nice hotel. Very clean, friendly staff. Will be staying again
Nice hotel, great prices, sheets looked a little dirty upon arrival though
Great place to stay. Breakfast was delicious. Very friendly and accommodating staff.
I would recommend this hotel to anyone. Breakfast need a upgrade though
I thought it was gonna be a nightmare when the front desk did not have any signature bake cookies... but low-and-behold the front desk rep bake a fresh batch just for me. The comfort of the beds are “THE BEST” you will most definitely sleep like a baby. However, the structure of the room really needs updating. The ceiling had a water stain like it just leaked. The furniture is a bit outdated, and they need to change the water head in the shower. Other than that, the place is very comforting. I would most definitely stay at the Country Inn Suites ANYTIME.
Toilet ran almost all night, preventing some much-needed rest. A/C was SO loud and blew so hard I had to turn it off to rest, and then room was hot. Overall condition is a little old. But staff was friendly.
The hotel was nice and clean. Loved that it was close to restaurants and shopping. Would definitely stay again. Even though it is close to the interstate it is quiet.
Friendly staff, the desk clerk was very welcoming and professional. Our room was clean and bed very comfortable. Will definitely recommend this hotel to friends and family.
There are similarly priced places close by that are nicer. The pool was closed the whole time we were there and we picked this place over others solely because of the indoor pool. All front desk workers were super nice. The bed was comfy but the bathroom was a little dingy. The breakfast area was overcrowded and small.
The breakfast was ok, but the only fruit was grapes. Pool out of order which played a large part in our decision to stay there. An offer of a discount for a future stay at their chain would have gone over well.
Easy check in, friendly staff, and the rooms were actually clean. I will return
The room and staff were fine but the events of our stay were peculiar. I was woken up at 4am by someone trying to get in my room with their key. At 6am a note was slid under my door to call the front desk at my earliest convenience. The note wasn't even on hotel stationary. When we left for the day (2 nite say) the front desk was questioning our change of rooms. We never changed rooms. Back at the end of the day our room hadn't been cleaned. I guess they thought we'd changed rooms. Fortunately someone was still there from housekeeping to refresh our room. The second day there was no hot water for a shower. I heard other guests complaining of the same. The manager was very apologetic for the events of our stay but there are lots of places to stay in Augusta so next time we will try elsewhere.
Country Inn was not bad at all. The staff was very nice and friendly. The rooms was okay. You can really tell that the room may have been a little raggedy before remodeling. The ceiling looked like there was a leakage of some sort before and someone painted over the spot. The bathroom was nice but you can definitely tell that it was remodeled as well. Only complaint i have with the bathroom is Toilet seat was loose. The hotel hallways was a little noisy and wall was very thin. I could hear the people in the room beside me conversation very clear. On a positive note the bed sleep very well and the staff was very attentive. One improvement would be the breakfast service. The space was small and they ran out of food for everyone. Overall I wouldn't mind staying here especially with the low price.
Located in National Hills, Country Inn & Suites by Radisson, Augusta at I-20, GA is 1.3 mi (2.1 km) from Augusta National Golf Club and within a 15-minute drive of other popular attractions like Fort Gordon. This 65-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
All of Country Inn & Suites by Radisson, Augusta at I-20, GA's 65 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 40-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include free local calls, ironing boards, and desks.
Guests staying at Country Inn & Suites by Radisson, Augusta at I-20, GA enjoy an indoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this golf hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.
Run down and not clean
Front desk were nice and welcoming. However, the majority do not follow CDC requirements wearing face mask and sanitizing common areas. Housekeepers knock with no face mask or gloves and want to clean your room, I requested that they wait to create 6ft distance and didn't even care.. Instead I spent the rest of my stay without housekeeping, no fresh towels or trash emptied in my room. On the elevator, the workers crowed and expected guests to join them in the elevator while they had no face coverings and was talking within 3 ft of one another in a small elevator. wearing a mask is to protect your neighbors too! I was not happy and felt uncomfortable with my stay just simple based off the negligent of management and reassuring EVERYONE is contrubuting to fight covid.
Thank you for your feedback. We will be addressing your concerns to our team. On behalf of my housekeeping and on ground team ,Please accept my apology .I will make sure that all my team will strictly follow social distancing rules
The lady at the front desk was very nice and check in was fast smooth.
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we thank you for your business.
This is a nice hotel, however the carpet in my room was extremely nasty and there was even a huge dead roach that left me disgusted all night. I put a do not disturb sign on my door and housekeeping still ignore it and tried to barge in my room at 9 in the morning! Check out is at 12. That was absolutely ridiculous. Lady at the front desk however was extremely nice and attentive
Dear Audrey, Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. I have addressed pest control issues with our pest control team, and the issue with housekeeping staff knocking on your door at 9am; I assure you we are working diligently to ensure a similar situation does not occur again in the future. On behalf of our entire staff at Country Inn & Suites by Radisson, Augusta at I-20, GA we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Country Inn & Suites by Radisson, Augusta at I-20, GA
I like that the hotel was very clean. And i didnt like the indoor pool area. No indoor bathrooms or hot tub.
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. we apologize for the concerns you shared about indoor pool area. I have address to management. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
Nice hotel. Very clean, friendly staff. Will be staying again
Dear expedia user, Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.
Nice hotel, great prices, sheets looked a little dirty upon arrival though
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
Great place to stay. Breakfast was delicious. Very friendly and accommodating staff.
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.