Quiet location off the highway. Easy checkin and room was very clean.
The hot water didn’t work, the heat/air didn’t work, the staff was rude, they lied and said we would be compensated for their wrong doing but that was a lie. This was the worst hotel stay I’ve ever had. Do not recommend.
The site was well maintained and the staff was friendly and helpful.
Ive never been treated so poorly and disrespected
I was charger for a suite however when we arrived the suite was not available therefore I had to stay in a double bed regular room without the balcony and the kitchen which was a big inconvenience.
Over all this was a great stay. My second day started a little ruff. Staff in breakfast area was a bit unfriendly. One out of the many staff members I came across made it worth the stay.
I liked that the hotel was in quite, beautiful, wooded area with plenty of shaded parking and that so many restaurants were just minutes away.
Everything was excellent! Will definitively visit again!
when we entered our room , it had a foul odor. There were dirty clothes and socks inside the dresser. We called front desk clerk who advised us that someone was coming to handled the situation . After several minutes , No one showed up nor called to apologized for the delay. We went back to the lobby, but staff had completely forgot about sending help and was helping other guests. I wouldn’t recommend this hotel to anyone . Overall rating should really be a “1”. This hotel needs complete renovation and more professional representatives
Room was not ready when we arrived to check in, but once we finally got the room it was very nice.
Stayed overnight at this newly renovated hotel. Excellent staff, very helpful and always friendly. Had a great stay.
Nice place. Was hard to figure out how to put the blind down in the window. Was great once you knew how to do it.
My girlfriends and I stayed here over the weekend. The location was just okay. the hotel property was fine. our room so-so. The toilet paper holder was coming out of the wall and we could not figure out why the housekeeping staff did not report it to maintenance. The shower curtain was torn and clean-up of the room could have been better. Our biggest issue was with the gruff woman who ran the breakfast room one of the three mornings we were there. She started putting all the food away a good 20-25 minutes before breakfast was due to close. And then closed the doors ten minutes early. I say all this, because none of it is really acceptable. But, the good news is that upon check-out, the manager himself was at the desk, and when he asked how our stay was, we were honest. We gave him all of this feedback and he was visibly upset with his team. He apologized profusely and went above and beyond to compensate us for the inconveniences by his staff. You really cannot ask for more than that. And, I am confident he is going to address everything and that next time we are in the area, we would not experience the same problems. I also want to give a shout out to Sally who checked us in on Saturday. Orbitz had completely messed up our reservation and she fixed everything like a ROCK STAR. Still waiting for my promised customer service response call from Orbitz. Any bets on if that will ever happen???
Room was clean as was the lobby and public areas. Wifi worked but was not fast. Breakfast was typical of this type of hotel.
Everything is excellent except that lady at front desk at night was so not friendly. I went back down to ask where would be serving breakfast in the morning. She pointed a finger then said there.
The stay was great i will recommend 100. Staff was great and the hotel was very clean.
Located in Gwinnett Place within a mile (2 km) of Pirates Cove Adventure Golf, Hampton Inn & Suites Atlanta/Duluth/Gwinnett County is within 2 miles (3 km) of Gwinnett Place Mall. This hotel has 136 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.
Hampton Inn & Suites Atlanta/Duluth/Gwinnett County's 136 rooms are air-conditioned and provide free weekday newspapers, free local calls, and safes. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with digital channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Ironing boards and wardrobes or closets are also standard. Housekeeping is available on request.
Guests of Hampton Inn & Suites Atlanta/Duluth/Gwinnett County have access to an outdoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include a meeting room, a business center, and a seasonal outdoor pool.
Quiet location off the highway. Easy checkin and room was very clean.
The hot water didn’t work, the heat/air didn’t work, the staff was rude, they lied and said we would be compensated for their wrong doing but that was a lie. This was the worst hotel stay I’ve ever had. Do not recommend.
It sounds like we did not meet your expectations for this stay. We sincerely apologize for any inconvenience this may have caused your travel. We will share this with the team to ensure real change is enacted. Cheers!
The only way we know what to change is from wonderful guest like you. Thanks for your feedback. Cheers!
The site was well maintained and the staff was friendly and helpful.
Hi Janet, Thanks for taking time to let us know how we did. We look forward to seeing you soon. Cheers!
Ive never been treated so poorly and disrespected
Hi Rm407, Please contact the Manager-on-Duty at your earliest convenience so that we may address your concerns more directly.
Thank you for staying with us! We appreciate your patronage and hope to see you again soon.
I was charger for a suite however when we arrived the suite was not available therefore I had to stay in a double bed regular room without the balcony and the kitchen which was a big inconvenience.
We do apologize for the inconvenience... We hope to have you back soon to make your next stay a more enjoyable one. Thanks for staying with us!
Over all this was a great stay. My second day started a little ruff. Staff in breakfast area was a bit unfriendly. One out of the many staff members I came across made it worth the stay.
Thanks for your feedback as we love hearing from you.Hope to see you again soon.
I liked that the hotel was in quite, beautiful, wooded area with plenty of shaded parking and that so many restaurants were just minutes away.
Thank you for your response! we loved having you here. We hope to see you again soon.
Everything was excellent! Will definitively visit again!
We hope to see you back soon. Glad you enjoyed the stay.