The room had a bad smell, i couldn't sleep because of the noise from other, toilet makes a loud noise when flushing and bathroom doesn't have exhaust fan.
Showed up after 3:30pm, a female staff gave me a room on 2nd floor. I told her I requested 7th or above floor when making a reservation. She said no clean room available on those floors, saying come back in an hour or so if I refused the room she offered. I can hardly believe that there was NO clean room two on those floors at 3:30pm, really?
Poor shower drain, when leaving the following morning, reporting it to staff, staff asked me my room number, said they would take of it.
Fantastic location. The room was nice. Easy access to major shopping and dining options in Duluth.
Nice hotel
it was very quiet
This hotel was clean and comfortable but internet was too slow
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Great place
I have very bad experience. I have booked rooms and paid in advance on line on ORBITZ. Hotel also charged me when I checked in. So I was double charge. Hotel admin says contact ORBITZ/Expedia . Customer service of Orbitz is worse. Called many times . When I asked to talk with Supervisor , lady put me on the que and then call drop. I will say book hotel directly, instead of going with third party
Good service
Quiet location off the highway. Easy checkin and room was very clean.
The hot water didn’t work, the heat/air didn’t work, the staff was rude, they lied and said we would be compensated for their wrong doing but that was a lie. This was the worst hotel stay I’ve ever had. Do not recommend.
The site was well maintained and the staff was friendly and helpful.
Ive never been treated so poorly and disrespected
I was charger for a suite however when we arrived the suite was not available therefore I had to stay in a double bed regular room without the balcony and the kitchen which was a big inconvenience.
Over all this was a great stay. My second day started a little ruff. Staff in breakfast area was a bit unfriendly. One out of the many staff members I came across made it worth the stay.
Located in Gwinnett Place within a mile (2 km) of Pirates Cove Adventure Golf, Hampton Inn & Suites Atlanta/Duluth/Gwinnett County is within 2 miles (3 km) of Gwinnett Place Mall. This hotel has 136 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.
LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include free weekday newspapers, free local calls, and safes. Housekeeping is available on request.
Guests of Hampton Inn & Suites Atlanta/Duluth/Gwinnett County have access to an outdoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
The room had a bad smell, i couldn't sleep because of the noise from other, toilet makes a loud noise when flushing and bathroom doesn't have exhaust fan.
Showed up after 3:30pm, a female staff gave me a room on 2nd floor. I told her I requested 7th or above floor when making a reservation. She said no clean room available on those floors, saying come back in an hour or so if I refused the room she offered. I can hardly believe that there was NO clean room two on those floors at 3:30pm, really?
Poor shower drain, when leaving the following morning, reporting it to staff, staff asked me my room number, said they would take of it.
Thanks for bringing this to our attention. We love feedback from guest because it allows us to improve on the overall guest experience. Come back soon and let us know how we are doing. Cheers!
Fantastic location. The room was nice. Easy access to major shopping and dining options in Duluth.
We are delighted you were delighted. We hope you can come back and explore more. Cheers!
Nice hotel
Thanks for the 5-star review. We hope to see you again soon. Cheers!
it was very quiet
Thanks for the review. See you soon. Cheers!
This hotel was clean and comfortable but internet was too slow
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Great place
I apologize for us not being able to get your room back in a more timely manner. While we try and honor all request; please note that it is just not always physically possible. We have identified this and are currently working to resolve this matter on behalf of our guest. Respectfully,