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Hampton Inn & Suites Atlanta/Duluth/Gwinnett County

2.5 out of 5.0

Recent guest reviews

Stayed overnight at this newly renovated hotel. Excellent staff, very helpful and always friendly. Had a great stay.

Nice place. Was hard to figure out how to put the blind down in the window. Was great once you knew how to do it.

My girlfriends and I stayed here over the weekend. The location was just okay. the hotel property was fine. our room so-so. The toilet paper holder was coming out of the wall and we could not figure out why the housekeeping staff did not report it to maintenance. The shower curtain was torn and clean-up of the room could have been better. Our biggest issue was with the gruff woman who ran the breakfast room one of the three mornings we were there. She started putting all the food away a good 20-25 minutes before breakfast was due to close. And then closed the doors ten minutes early. I say all this, because none of it is really acceptable. But, the good news is that upon check-out, the manager himself was at the desk, and when he asked how our stay was, we were honest. We gave him all of this feedback and he was visibly upset with his team. He apologized profusely and went above and beyond to compensate us for the inconveniences by his staff. You really cannot ask for more than that. And, I am confident he is going to address everything and that next time we are in the area, we would not experience the same problems. I also want to give a shout out to Sally who checked us in on Saturday. Orbitz had completely messed up our reservation and she fixed everything like a ROCK STAR. Still waiting for my promised customer service response call from Orbitz. Any bets on if that will ever happen???

Room was clean as was the lobby and public areas. Wifi worked but was not fast. Breakfast was typical of this type of hotel.

Everything is excellent except that lady at front desk at night was so not friendly. I went back down to ask where would be serving breakfast in the morning. She pointed a finger then said there.

The stay was great i will recommend 100. Staff was great and the hotel was very clean.

Loved everything. People were nice and food was good.

I stayed for a few days while doing business in Braselton and the experience was great. My first room was next to a noisy mechanical room of some sort, but after talking to the front desk, I was immediately reassigned to another room. Breakfast wss also a plus, so much variety and included in the price. Small complain was the room cleaning, upon returning it was not as tidy as it should have been, with a few coffee cups still on the desk. Oops.

Very clean, updated hotel only thing lacking is a small workout facility.

Room 308 with view from window totally blocked by red roof of bath (?) house. Room noisy- shared wall with elevator and across from ice maker so constant stream of people passing by. Could hear elevator in room.

This location is very close to my home and my husband and I just wanted to get away for the night. The room did not have a refrigerator for our food from the restaurant, but the front desk brought us one right away for our convenience. They even offered theirs in case one was not available for our room. I spent a bit more for this room than I would have liked, but overall the experience was a good one! I would stay here again if I were to find a good deal.

My entire office had to go on a business trip for one night. We stayed at this hotel and it was amazing. For the price we paid we got such a bargain. The hotel is super clean and nice. The staff is super polite and friendly. It is close to restaurants and highways also. The continental breakfast was not bad at all either and you had different options as well.

Staff was very helpful and friendly. We loved the location.

Great location ... Friendly staff... Stayed two nights and had a hot free breakfast provided by the hotel ... No complaints at all

WE ALWAY ENJOY STAYING IN HAMPTON INN! VERY CONFORTABLE,VERY CLEAN,AND REALLY QUIET! LOVE IT...

Staff very friendly, hotel clean. Room as expected, everything worked as it should. No complaints.

Hotel was super clean, very convenient and the staff was really nice and helpful. Check in and Check out was speedy and room was clean and quiet. The bad was amazing!

The hotel did not give me the non-smoking room that I reserved. It was impossible to breath in the room because of the smoke smell, let alone get any sleep. [...]

We enjoyed our stay very much.

We stayed for five days as part of a basketball tournament. We had a first floor room near the elevator, but it was VERY quiet and quite handy to be near the exit and fitness room. The hotel was busy, so breakfast got a bit harried, but overall the hotel was great.

1725 Pineland Rd Duluth GA

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a mile (2 km) of Pirates Cove Adventure Golf, Hampton Inn & Suites Atlanta/Duluth/Gwinnett County is within 2 miles (3 km) of Gwinnett Place Mall. This 136-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center. McDaniel Farm Park is also 2.2 mi (3.5 km) from this Duluth hotel.


Dining

Free hot/cold buffet breakfast is included with your stay.


Rooms

All 136 air-conditioned rooms provide coffee makers, free weekday newspapers, and free local calls. Guests can expect free WiFi and LCD TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are also standard.


Property features

At Hampton Inn & Suites Atlanta/Duluth/Gwinnett County, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room

Full 2 | King 1 | Sleeps 4

Suite

Full 2 | King 1 | Sleeps 2

1-bdrm Suite 2 Doubles w/kitchen

Full 2 | Sleeps 6

Junior Suite, One King Bed, Non-Smoking

King 1 | Sleeps 4

Guest reviews for Hampton Inn & Suites Atlanta/Duluth/Gwinnett County

Everyone (3) Business (8) Couples (6) Family (6) Friends (1) Other (3)
5

newly renivated

Everyone

Stayed overnight at this newly renovated hotel. Excellent staff, very helpful and always friendly. Had a great stay.

By , from Charlotte, NC on Nov 7, 2017

4

work stay for 3 days

Everyone

Nice place. Was hard to figure out how to put the blind down in the window. Was great once you knew how to do it.

By , from Tacoma, Washington on Mar 14, 2017

4

decent place to stay and a manager who responds

Everyone

My girlfriends and I stayed here over the weekend. The location was just okay. the hotel property was fine. our room so-so. The toilet paper holder was coming out of the wall and we could not figure out why the housekeeping staff did not report it to maintenance. The shower curtain was torn and clean-up of the room could have been better. Our biggest issue was with the gruff woman who ran the breakfast room one of the three mornings we were there. She started putting all the food away a good 20-25 minutes before breakfast was due to close. And then closed the doors ten minutes early. I say all this, because none of it is really acceptable. But, the good news is that upon check-out, the manager himself was at the desk, and when he asked how our stay was, we were honest. We gave him all of this feedback and he was visibly upset with his team. He apologized profusely and went above and beyond to compensate us for the inconveniences by his staff. You really cannot ask for more than that. And, I am confident he is going to address everything and that next time we are in the area, we would not experience the same problems. I also want to give a shout out to Sally who checked us in on Saturday. Orbitz had completely messed up our reservation and she fixed everything like a ROCK STAR. Still waiting for my promised customer service response call from Orbitz. Any bets on if that will ever happen???

By , from Apex, NC on Oct 24, 2016

Review comment responded on Nov 21, 2016

Im sorry that you experienced this issue at our location. I will get with our breakfast attendant and get this corrected.

4

business stay

BusinessTravelers

Room was clean as was the lobby and public areas. Wifi worked but was not fast. Breakfast was typical of this type of hotel.

By on Sep 29, 2015

4

staying for a night

Families

Everything is excellent except that lady at front desk at night was so not friendly. I went back down to ask where would be serving breakfast in the morning. She pointed a finger then said there.

By on Sep 27, 2015

5

business trip

BusinessTravelers

The stay was great i will recommend 100. Staff was great and the hotel was very clean.

By on Jul 10, 2015

5

justin kim

BusinessTravelers

Loved everything. People were nice and food was good.

By on Jan 14, 2015

5

excellent value and customer service

GetawayWithFriends

I stayed for a few days while doing business in Braselton and the experience was great. My first room was next to a noisy mechanical room of some sort, but after talking to the front desk, I was immediately reassigned to another room. Breakfast wss also a plus, so much variety and included in the price. Small complain was the room cleaning, upon returning it was not as tidy as it should have been, with a few coffee cups still on the desk. Oops.

By on Nov 22, 2014

4

clean solid hotel

BusinessTravelers

Very clean, updated hotel only thing lacking is a small workout facility.

By on Sep 18, 2014

3

very nice hotel staff - bad room

Couples

Room 308 with view from window totally blocked by red roof of bath (?) house. Room noisy- shared wall with elevator and across from ice maker so constant stream of people passing by. Could hear elevator in room.

By on Jul 7, 2014