Standard 1 King nonsmoking
from $97
Hampton Inn & Suites Atlanta/Duluth/Gwinnett County
2.5 out of 5.0
3.9
out of 5
Average Guest Review
See all 26 reviews
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Recent guest reviews
Nice place. Was hard to figure out how to put the blind down in the window. Was great once you knew how to do it.
My girlfriends and I stayed here over the weekend. The location was just okay. the hotel property was fine. our room so-so. The toilet paper holder was coming out of the wall and we could not figure out why the housekeeping staff did not report it to maintenance. The shower curtain was torn and clean-up of the room could have been better. Our biggest issue was with the gruff woman who ran the breakfast room one of the three mornings we were there. She started putting all the food away a good 20-25 minutes before breakfast was due to close. And then closed the doors ten minutes early. I say all this, because none of it is really acceptable. But, the good news is that upon check-out, the manager himself was at the desk, and when he asked how our stay was, we were honest. We gave him all of this feedback and he was visibly upset with his team. He apologized profusely and went above and beyond to compensate us for the inconveniences by his staff. You really cannot ask for more than that. And, I am confident he is going to address everything and that next time we are in the area, we would not experience the same problems. I also want to give a shout out to Sally who checked us in on Saturday. Orbitz had completely messed up our reservation and she fixed everything like a ROCK STAR. Still waiting for my promised customer service response call from Orbitz. Any bets on if that will ever happen???
Room was clean as was the lobby and public areas. Wifi worked but was not fast. Breakfast was typical of this type of hotel.
Everything is excellent except that lady at front desk at night was so not friendly. I went back down to ask where would be serving breakfast in the morning. She pointed a finger then said there.
The stay was great i will recommend 100. Staff was great and the hotel was very clean.
Loved everything. People were nice and food was good.
I stayed for a few days while doing business in Braselton and the experience was great. My first room was next to a noisy mechanical room of some sort, but after talking to the front desk, I was immediately reassigned to another room. Breakfast wss also a plus, so much variety and included in the price. Small complain was the room cleaning, upon returning it was not as tidy as it should have been, with a few coffee cups still on the desk. Oops.
Very clean, updated hotel only thing lacking is a small workout facility.
Room 308 with view from window totally blocked by red roof of bath (?) house. Room noisy- shared wall with elevator and across from ice maker so constant stream of people passing by. Could hear elevator in room.
This location is very close to my home and my husband and I just wanted to get away for the night. The room did not have a refrigerator for our food from the restaurant, but the front desk brought us one right away for our convenience. They even offered theirs in case one was not available for our room. I spent a bit more for this room than I would have liked, but overall the experience was a good one! I would stay here again if I were to find a good deal.
My entire office had to go on a business trip for one night. We stayed at this hotel and it was amazing. For the price we paid we got such a bargain. The hotel is super clean and nice. The staff is super polite and friendly. It is close to restaurants and highways also. The continental breakfast was not bad at all either and you had different options as well.
Staff was very helpful and friendly. We loved the location.
Great location ... Friendly staff... Stayed two nights and had a hot free breakfast provided by the hotel ... No complaints at all
WE ALWAY ENJOY STAYING IN HAMPTON INN! VERY CONFORTABLE,VERY CLEAN,AND REALLY QUIET! LOVE IT...
Staff very friendly, hotel clean. Room as expected, everything worked as it should. No complaints.
Hotel was super clean, very convenient and the staff was really nice and helpful. Check in and Check out was speedy and room was clean and quiet. The bad was amazing!
The hotel did not give me the non-smoking room that I reserved. It was impossible to breath in the room because of the smoke smell, let alone get any sleep. [...]
We enjoyed our stay very much.
We stayed for five days as part of a basketball tournament. We had a first floor room near the elevator, but it was VERY quiet and quite handy to be near the exit and fitness room. The hotel was busy, so breakfast got a bit harried, but overall the hotel was great.
Front staff was very friendly, helpful. Although breakfast is simple, there were hot waffles, healthy choices of cold cereals, fruits, juices which made a very convenient breakfast. Beds were very comfortable. AC/heating units are noisy, though.
Guest reviews for Hampton Inn & Suites Atlanta/Duluth/Gwinnett County
work stay for 3 days
Everyone
Nice place. Was hard to figure out how to put the blind down in the window. Was great once you knew how to do it.
decent place to stay and a manager who responds
Everyone
My girlfriends and I stayed here over the weekend. The location was just okay. the hotel property was fine. our room so-so. The toilet paper holder was coming out of the wall and we could not figure out why the housekeeping staff did not report it to maintenance. The shower curtain was torn and clean-up of the room could have been better. Our biggest issue was with the gruff woman who ran the breakfast room one of the three mornings we were there. She started putting all the food away a good 20-25 minutes before breakfast was due to close. And then closed the doors ten minutes early. I say all this, because none of it is really acceptable. But, the good news is that upon check-out, the manager himself was at the desk, and when he asked how our stay was, we were honest. We gave him all of this feedback and he was visibly upset with his team. He apologized profusely and went above and beyond to compensate us for the inconveniences by his staff. You really cannot ask for more than that. And, I am confident he is going to address everything and that next time we are in the area, we would not experience the same problems. I also want to give a shout out to Sally who checked us in on Saturday. Orbitz had completely messed up our reservation and she fixed everything like a ROCK STAR. Still waiting for my promised customer service response call from Orbitz. Any bets on if that will ever happen???
business stay
BusinessTravelers
Room was clean as was the lobby and public areas. Wifi worked but was not fast. Breakfast was typical of this type of hotel.
staying for a night
Families
Everything is excellent except that lady at front desk at night was so not friendly. I went back down to ask where would be serving breakfast in the morning. She pointed a finger then said there.
business trip
BusinessTravelers
The stay was great i will recommend 100. Staff was great and the hotel was very clean.
justin kim
BusinessTravelers
Loved everything. People were nice and food was good.
excellent value and customer service
GetawayWithFriends
I stayed for a few days while doing business in Braselton and the experience was great. My first room was next to a noisy mechanical room of some sort, but after talking to the front desk, I was immediately reassigned to another room. Breakfast wss also a plus, so much variety and included in the price. Small complain was the room cleaning, upon returning it was not as tidy as it should have been, with a few coffee cups still on the desk. Oops.
clean solid hotel
BusinessTravelers
Very clean, updated hotel only thing lacking is a small workout facility.
very nice hotel staff - bad room
Couples
Room 308 with view from window totally blocked by red roof of bath (?) house. Room noisy- shared wall with elevator and across from ice maker so constant stream of people passing by. Could hear elevator in room.
convenient location for date night
Couples
This location is very close to my home and my husband and I just wanted to get away for the night. The room did not have a refrigerator for our food from the restaurant, but the front desk brought us one right away for our convenience. They even offered theirs in case one was not available for our room. I spent a bit more for this room than I would have liked, but overall the experience was a good one! I would stay here again if I were to find a good deal.
Im sorry that you experienced this issue at our location. I will get with our breakfast attendant and get this corrected.