Extended Stay America - Atlanta - Duluth2.5 out of 5.0
Recent guest reviews
I arrived at this hotel on a Thursday evening at 11:30 pm for a lengthy business stay. No luggage cart was available and I was told that, due to the small size of the hotel (three full floors), it only had one luggage cart. The front desk attendants were pleasant. I got to my room and the air conditioner wouldn't come on, despite turning it down to 60 degrees. I reported back to the front desk and asked for another room as the paint fumes were strong and there was no way to ventilate it. Was told that there were no other rooms, then was told the other rooms were assigned to guests who had not yet checked in, then was told my advance payment for the room tied me to this particular room. Bull. Was told they would submit a work order for the air conditioner. There was no ice machine in the hotel and no ice trays in my freezer, so I returned to the front desk and requested ice trays and was initially told there were none, but was called back when the clerk remembered there were some in storage. I have no place around my bed to plug in my iPhone or the hotel-provided alarm clock. Guess I need to buy an extension cord. The room is supposed to be newly renovated but, come on guys, two new drip plates for the stove would cost like $5.00? The present ones are covered in rust and very unsanitary. Give me a clean, quiet room with things that work properly and enough conveniently-placed electrical outlets and I am a happy camper. This room seemed clean except for the random drapery hook on the entry way floor (glad I didn't step on it) and the evidence that no vacuum had touched the carpets recently. The tub had random soap bits and stuff in it and the sink... not sure what was coating the bowl of the sink. At least two electrical outlets (the ones behind the beds) were uncovered and there was a hole in the wall behind the shower head that could have been covered with a plate or something. Overall, very disappointing.
Long stay. Room 329 had a stench coming from the bathroom. Requested for extension and was told the price was the same. However, ducing check iut, the price for the extension nights were higher. Cleanliness average.
Overall the stay was ok. I came to relocate from New Jersey for two months. Most of the staff is friendly and appreciate their hospitality. However one major issue caused my opinion to be different. I had an issue with one of my drawers. I told the front desk. I got a call from the woman explaining what the issue was. I came back to my room and found my undergarments(bras and underwear) in a trash bag in front my bed!! Like WTF!! I immediately lost it. Apparently it was against policy to touch customer's belongings. So now I don't trust them when I'm away at work. This is the second time im having issues with this hotel. If they can make changes, then maybe I refer them to my other friends that are planning on relocate.
this place smells like someone cooks fish there all the time. The trash room seemed to never be emptied of trash piles of trash. and the location seemed to be an over flow building it sucked. I would never advise staying here.
Was overall happy with my stay and the service. I got there late, but the front desk attendant was great and got me checked in quickly so I could get the rest I needed. Was a little disappointed with the breakfast, but that was the biggest complaint.
Terrible! Absolutely no where to park if you arrive late! Cars were parked in the check-in area and along the curb. No breakfast available either. Customer service left a lot to be desired as well. I advise to stay else where!
Very dissatisfying was not happy with the state all change room several times request we're not fulfilled noisy AC heating unit could not sleep all night made me wish I went somewhere else staff was not as helpful as expected
I've visited twice here, and it was good for the price. Service was not great, and snack-like breakfast they serve run out early in the morning, but could save money and wasn't bad service compare to other extended stay locations I've been to.
Very nice place to stay I enjoyed my stay there excellent customer service Everyone so nice and pleasant very friendly place love the kitchenettes in the room you can prepare your own meals if you want many restaurants in the area. Will visit again.
After a long drawn out process of checking into the hotel. I walked into my room which smelled like axe body spray. The bed was old and caved in the center. There was no bathroom soap or shampoo in the bathroom. I left feeling like the staff has given up on guest comfort.
Reviews from Trip Advisor
57% of guests recommend this hotelTotal of 72 reviews