Extended Stay America - Atlanta - Duluth

After a courteous exchange with the front desk clerk, "Bree," I went to my room. However, there was an occupant already in the room. I returned to the front desk (waited in line) and addressed the issue to Bree. She said, "Sorry, it isn't my fault." I'm like, "No problem." Afterwards, I went to my newly assigned room and, yes, as I am sure you have predicted, there was an occupant in that room, too. So, I carried my bags downstairs (waited in line) and addressed the issue with Bree. She just smiled as if she was getting a kick out of it. Of course, I grew frustrated. I was feeling a little singled out. Bree decided to go upstairs, I guess to figure out why folks weren't checking out. After I waited in the lobby for about 15 minutes, she returned, went to the computer, and started typing. Without saying anything, she started to go back upstairs. As she opened the door, I said, "Couldn't you just assign me another room before you deal with that situation?" She replied, "I don't know what rooms are empty." So, I responded, "So, you're assigning rooms to guests and you don't know if the rooms are vacant?" She replied, "Yes, the last employee did not leave me a list of empty rooms." Then she grew more agitated and asked if I wanted to cancel my reservation. Thinking that the refund policy would be a 3 to 5 business day Issue, I said, "no." Then she rolled her eyes and closed the door. Before the door closed, I said, "Do not roll your eyes at me." Mind you, there are two people waiting in line behind me who witnessed her behavior, as well. The person next in line made a few comments of how, generally speaking, customer service has gone down the waist-side, And the last person in line said that she stayed in the hotel last night. She returned because she left her phone charger in her room. She mentioned that she had to "deal with" Bree when her air conditioner went out in her room. She was rude to her, as well. After another 15 minutes, Bree returned, walked straight to the computer handed me paperwork (for the third time) and handed me door keys. I asked if the room was empty. She said yes. I went upstairs and there was cleaning service being conducted in my room. Bree did not inform me. So, I stood in the hallway for about 10 minutes until the (very nice) gentleman was completed. As I stood in the hallway, the young lady that was in line behind me walked down the hallway to her door. She had no issues with her room.

I arrived at this hotel on a Thursday evening at 11:30 pm for a lengthy business stay. No luggage cart was available and I was told that, due to the small size of the hotel (three full floors), it only had one luggage cart. The front desk attendants were pleasant. I got to my room and the air conditioner wouldn't come on, despite turning it down to 60 degrees. I reported back to the front desk and asked for another room as the paint fumes were strong and there was no way to ventilate it. Was told that there were no other rooms, then was told the other rooms were assigned to guests who had not yet checked in, then was told my advance payment for the room tied me to this particular room. Bull. Was told they would submit a work order for the air conditioner. There was no ice machine in the hotel and no ice trays in my freezer, so I returned to the front desk and requested ice trays and was initially told there were none, but was called back when the clerk remembered there were some in storage. I have no place around my bed to plug in my iPhone or the hotel-provided alarm clock. Guess I need to buy an extension cord. The room is supposed to be newly renovated but, come on guys, two new drip plates for the stove would cost like $5.00? The present ones are covered in rust and very unsanitary. Give me a clean, quiet room with things that work properly and enough conveniently-placed electrical outlets and I am a happy camper. This room seemed clean except for the random drapery hook on the entry way floor (glad I didn't step on it) and the evidence that no vacuum had touched the carpets recently. The tub had random soap bits and stuff in it and the sink... not sure what was coating the bowl of the sink. At least two electrical outlets (the ones behind the beds) were uncovered and there was a hole in the wall behind the shower head that could have been covered with a plate or something. Overall, very disappointing.

Long stay. Room 329 had a stench coming from the bathroom. Requested for extension and was told the price was the same. However, ducing check iut, the price for the extension nights were higher. Cleanliness average.

Overall the stay was ok. I came to relocate from New Jersey for two months. Most of the staff is friendly and appreciate their hospitality. However one major issue caused my opinion to be different. I had an issue with one of my drawers. I told the front desk. I got a call from the woman explaining what the issue was. I came back to my room and found my undergarments(bras and underwear) in a trash bag in front my bed!! Like WTF!! I immediately lost it. Apparently it was against policy to touch customer's belongings. So now I don't trust them when I'm away at work. This is the second time im having issues with this hotel. If they can make changes, then maybe I refer them to my other friends that are planning on relocate.

this place smells like someone cooks fish there all the time. The trash room seemed to never be emptied of trash piles of trash. and the location seemed to be an over flow building it sucked. I would never advise staying here.

Was overall happy with my stay and the service. I got there late, but the front desk attendant was great and got me checked in quickly so I could get the rest I needed. Was a little disappointed with the breakfast, but that was the biggest complaint.

Terrible! Absolutely no where to park if you arrive late! Cars were parked in the check-in area and along the curb. No breakfast available either. Customer service left a lot to be desired as well. I advise to stay else where!

Very dissatisfying was not happy with the state all change room several times request we're not fulfilled noisy AC heating unit could not sleep all night made me wish I went somewhere else staff was not as helpful as expected

I've visited twice here, and it was good for the price. Service was not great, and snack-like breakfast they serve run out early in the morning, but could save money and wasn't bad service compare to other extended stay locations I've been to.