Hotels in Cancun South

"The overall property is nice and the pool area. The rooms are subpar, air was not working when we arrived and they room smelled like sewage or a moldy wet smell. Depending on who serves you the drinks are watered down. For the food the buffet and steak house and Italian place were only good places. Room service food was disgusting."

"Extremely unpleasant on all accounts. First, stench of sea weed everywhere. Beach was closed. The pools were very crowded and noisy. Service everywhere was very slow. Tried to upsell time shares at the Grand - signed us up without consent and then kept calling at 7:30 am to find out why we were not there for the "tour." Food at the buffets was minimal, cold and stale. Other restaurants barely gave any food - portion sizes small. Room service was always 1-1:30 hr wait no matter what time of day or night. And they never picked up after - had to wait for housekeeping the next day. Transport within the facility was very sporadic. We had seniors and had to wait nearly 1 hour to get transport from the wedding lawn to the hotel room despite asking staff to call for the golf carts. Housekeeping did not respect the privacy sign. As Expedia VIP, we were supposed to get an upgrade - which did not materialize. Spa service was pathetic. we had to pay $12 for oil! And, it was CBD oil - which we were not told ahead of time. They gouge you at every turn. They entice you with $500 credits which you can barely use on anything useful, and they charge 16% "tax" on it. Please stay way from this resort."

"An OK overall experience. "