Hotels near El Rey Ruins

"Cancún is always nice! The resort was generous with drinks when getting tipped, nice crystal blue ocean view. They charge you for everything. We picked this hotel because it said it was family friendly, we’re traveling with our baby who still drinks formula. They did not stocked our mini fridge that day so in the middle of the night my husband had to go down to the front desk to have someone bring up 4 bottles of water and told us that it would be a room service charge. plus the phone was not working and when it did nobody picked up on the other end. Elevators sucks you stop at every floor because the Mexicans don’t know hours to fix American elevators. If you don’t have strong internet service and not on your phone by 0759am to reserve your restaurant you’re stuck eating at the buffet unless you buy their up-sale ( like their “premium steak”) at the restaurant or bribe the host. Hated the structure of the hotel nothing made sense going up and down stairs to use bathroom or get somewhere. Not the worst but I wouldn’t come back"

"We have stayed at the GR for about 10 years. Unfortunately, we are looking to try a different resort next year. We were just somewhat disappointed with some of the changes. We have gotten upgrades in the past, but they wouldn’t move us across the hall to a partial ocean view and they were NOT full.. The towels were very dingy and kinda nasty.. The staff were nice enough, but it was just different…. Also, the hot tub was pretty gross…. The entertainment wasn’t as good as it had been, and I think several of the entertainment staff have left with a change in the management. The evening entertainment was soooo loud it made it hard to sit through. They only gave us two bottles of water in our room, and there were 3 of us. When we asked for more water, they were reluctant to give us more. They wanted us to continue to use the same plastic bottle for a week and fill them at the water station down the hall. They now charge a small fee for room service. Never had that before. Again, the staff were friendly enough, but all of the small things added up and we were overall a little disappointed."

"Appreciate amazing customer service, beautiful views, clean, awesome food, great entertainment "