Cancun Vacation Packages

Room service phone did not work, TVs are outdated and bathroom was clogged Other than that it was okay Loved that it’s very well located

This property is not equipped to handle the amount of people staying here. Peope are running to the pool and beach at 7 a.m. to get lounge chairs bc there are not enough on the property. The dining facilities are not large enough. My party was turned away a few times bc the various reataurants were full or at capacity (only one restaurant takes a reservation which is a scramble to get at 8 a.m. each morning).The room was outdated and needs renovating and new decor. It was hard to get anyone to help with anything. Once, I did connect with someone he/she was nice, polite, and helpful. The hotel is understaffed and needs more lounge chairs and umbrellas.

Numerous events only in Spanish, difficult for English speaking guests to follow.

We took our family of 4 with two 12-year olds - this was our first all inclusive trip as a family and it exceeded our expectations. The rooms were incredible - big and spacious with gorgeous views. The amenities were amazing - pool, beach, kayaking, paddle boarding, snorkeling, obstacle course! The food was delicious - we ate at all 5 restaurants, as well as room service - the options were varied and there was something for everyone. We felt 100% safe from the moment we landed until the moment we left - the transportation service was right on time as well. I highly recommend this resort for a great family-friendly experience - away from the hustle and bustle of the hotel zone. The resort, staff, food, amenities, beach, and clear water exceeded our expectations!