Service is amazing - from check in to our butlers to each restaurant!!! The pool and beach servers are awesome!
We liked that the property was very clean and staff was so friendly and helpful when needed. We didn't like the algiie on the beach but that's out the hotels control. Best vacation for a family of four
Very nice staff, good food selection, helpful with accommodating gluten allergy! But need to add restroom near pool and keep bars open later
I truly appreciated the staff members, they were very friendly, had a strong sense of urgency and extremely customer service oriented. They took notice of acknowledging any concerns or questions we had. My wife booked the facility under the impression it was all inclusive based on Orbitz website, ...
It lacks shows and entertainment. The shows offered were pretty plain.
Not a mega resort so more relaxing. Everything perfect except bathrooms need to be upgraded to walkin showers. Would definitely stay again.
nice hotel, nice beach, clean room, friendly staff
Let me preface my review to state that I have visited this area over 30 times. I have been to Banyan Tree Mayakoba several times, numerous Excellence and Secrets resorts, Viceroy, Now, Grand Palladium, Riveria Princess, The Grand at Moon Palace, Grand Residences a few times and several other non ...
This is a very beautiful property in a great location!
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