2/10 Terrible
Michelle, Los Angeles
Business traveler
Aug 11, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me the worst room possible. Interior room facing dark courtyard. The room itself was so beat up it’s like it hasn’t been refreshed in a decade. From the rusted Qtip amenity jar to the ratty carpet that was peeling up- I didn’t have to search for the disgusting imperfections of this room- no, they kept jumping out at me! Water stains on all furniture, curtains that are off their tracks, bedsheets that weren’t even tucked in to the mattress and the beat up corners and edges on anything that had legs…. The list goes on and on. Truly I was too tired to request a room change but I knew from the bad attitude I was given from the front desk upon checkin that any room at this hotel was going to be bad. I guess this negative experience started at the front door where the doorman glanced at me, and then promptly turned away leaving me to open the door and pull in my own luggage. I walked to the front desk and the attendants stared at me like “what do you want?” Dinner at the Red Owl Tavern was not great- especially for the price. I had the roast chicken for $22 and it was salty and clearly not freshlly prepared. The AC blew freezing cold air all night even though I had the temp set at 72 degrees. I had to wear earplugs to sleep because I could hear the elevator going up and down all night. Overall, the property, the restaurant, and my room was in disrepair. I expected more from this brand hotel and was extremely disappointed. I would never stay there again.
Michelle
Stayed 1 night in Aug 2025