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Grey Street Hotel

3.5 star property
Hotel with a full-service spa, 3-minute walk to Castle Keep

Choose dates to view prices

Photo gallery for Grey Street Hotel

Exterior
Full breakfast on weekends (GBP 15 per person)
Junior Suite | Premium bedding, in-room safe, individually decorated, desk
Lobby sitting area
Couples treatment rooms, body treatments, hot stone massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Place, Newcastle-upon-Tyne Theatre Royal
    ‪3 min walk‬
  • Place, Chinatown
    ‪7 min walk‬
  • Place, St. James' Park
    ‪9 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room

8.8 out of 10
Excellent
(54 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, individually decorated, desk

Deluxe Double Room

9.4 out of 10
Exceptional
(13 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

9.0 out of 10
Wonderful
(11 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.2 out of 10
Very good
(17 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Premium bedding, in-room safe, individually decorated, desk

Junior Suite

9.2 out of 10
Wonderful
(23 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Bathroom | Designer toiletries, hair dryer, towels, soap

Deluxe Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Newcastle-upon-Tyne

Located in Newcastle City Center, Grey Street Hotel is within a 5-minute walk of Castle Keep and within 15 minutes of other popular attractions like Tyne Bridge. This 3.5-star hotel has 49 guestrooms and offers conveniences like a bar/lounge, a full-service spa, and free in-room WiFi.

What's nearby

  • Newcastle-upon-Tyne Theatre Royal - 3 min walk - 0.2 miles
  • Castle Keep - 3 min walk - 0.2 miles
  • Northumbria University - 6 min walk - 0.4 miles
  • Chinatown - 7 min walk - 0.4 miles
  • St. James' Park - 9 min walk - 0.5 miles

Getting around

  • Monument Station - 5 min walk
  • Newcastle Central Station - 6 min walk
  • Newcastle Intl. Airport (NCL) - 14 min drive

Restaurants

  • ‪Alvinos Bar - ‬3 min walk
  • ‪Fitzgeralds - ‬1 min walk
  • ‪Zizzi - ‬3 min walk
  • ‪Café Mercy - ‬1 min walk
  • ‪Revolución de Cuba - ‬2 min walk

About this property

Grey Street Hotel

Hotel with a full-service spa, 3-minute walk to Castle Keep
Guests of Grey Street Hotel enjoy features like a full-service spa, free WiFi in public areas, and spa treatment rooms. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a terrace, laundry facilities, and a banquet hall.
Guests can expect to find TVs and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Coffee makers, laptop-compatible safes, and phones are also available.
The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open select days.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between December 24 and December 26.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 20.00 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 30.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 15 for adults and GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Frequently asked questions

Are free cancellation options available at Grey Street Hotel?

Grey Street Hotel offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Grey Street Hotel?

As of Dec 28, 2025, prices found for a 1-night stay for 2 adults at Grey Street Hotel on Dec 29, 2025 start from $80.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Grey Street Hotel?

This hotel is situated in Newcastle City Center within a short 11-minute walk of Quayside and also 11 minutes on foot from St. James' Park. You'll also find Newcastle-upon-Tyne Theatre Royal and Castle Keep less than a mile away.

Is there parking available at Grey Street Hotel?

No, there isn't parking at this hotel.

Is there a spa available at Grey Street Hotel?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, reflexology, and body wraps. The spa is closed on Mondays, Tuesdays, and Sundays.

Does Grey Street Hotel feature a casino at the property?

No, Grey Street Hotel doesn't have a casino.

Is there an indoor pool at Grey Street Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Grey Street Hotel?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a bar and a full-service spa.

Does Grey Street Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Grey Street Hotel have a restaurant with a breakfast menu?

Yes, Grey Street Hotel serves a full breakfast for a surcharge on weekend mornings at Monument Bar.

Does Grey Street Hotel allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Grey Street Hotel for a fee of GBP 20.00 per pet, per night. The property also provides food and water bowls.

Does Grey Street Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Grey Street Hotel?

The closest major airport to Grey Street Hotel is Newcastle Intl. Airport (NCL), which is 7.3 mi away (14 minutes by car).

Can I book a room with a balcony at Grey Street Hotel?

No, there aren't any guestrooms with balconies at Grey Street Hotel.

Grey Street Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1009 reviews
Rating 8 - Good. 257 out of 1009 reviews
Rating 6 - Okay. 75 out of 1009 reviews
Rating 4 - Poor. 27 out of 1009 reviews
Rating 2 - Terrible. 10 out of 1009 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The overall area is great. Walking distance to everything in Newcastle. The problem arises in the bathroom. The shower head is terrible. One of the worst bathing experiences I’ve had. The beds are uncomfortable and noisy.
Shower head is too close to wall to comfortably rinse off. The shower door swings open and the floor becomes drenched.
Stayed 3 nights in Sep 2025

10/10 Excellent

Reeve

Stayed 2 nights in Sep 2025

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed quite a few times now . great rooms very clean .Staff always very pleasant . Great breakfast always freshly cooked super staff in breakfast room
Stayed 1 night in Sep 2025

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the Grey St hotel, friendly helpful staff, very clean throughtout. Excellent location for restaurants, bars, shopping and places of interest in Newcastle.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel.

Our room was well appointed; the hotel was located to everything we needed/wanted! the ladies in the breakfast room were superb; the gals in reception could have been a bit more welcoming/congenial.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sean

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location, walkable to everything.
Stayed 1 night in Sep 2025

10/10 Excellent

Garry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really well located for easy access across the city. Will go again.
Stayed 3 nights in Sep 2025

8/10 Good

Kathryn, York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located hotel which was excellent value. Rooms and bathrooms quite small but amazing for the price. Would be better with just a large shower than shower over bath. Very comfortable beds and pillows. Staff friendly and helpful, especially the room cleaning lady. Interesting old building. Would definitely stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% Recommend

Excellent good value hotel with great friendly staff in the centre of Newcastle.
Stayed 1 night in Sep 2025

8/10 Good

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2025

10/10 Excellent

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Grey Street Hotel has a welcoming vibe. Friendly and efficient staff for example Alex on Reception and Toni in the Breakfast room. The rooms were spotless with the most comfiest bed ever in a hotel that I have stayed in. The breakfast choice was amazing and hot stuff well cooked and delicious. Will definitely be back again.
Stayed 5 nights in Sep 2025

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Lovely room but cold and no instructions how to work the heating Breakfast was great
Stayed 1 night in Sep 2025

6/10 Okay

Shaun

Disliked: Property conditions & facilities
Bedside lamp not working , only one bath towel provided for 1 people. I have used this hotel many times but it seems it’s going downhill as it’s looking tired now.
Stayed 2 nights in Sep 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it. Its in my home town
Stayed 12 nights in Aug 2025

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight as I was going to theatre. Hotel is in a great location in centre of town, and only a 5 minute walk to the Theatre Royal. Very clean and spacious room with en suite containing both a bath and shower. Well equipped room containing safe and fridge as well as usual tv etc. Good quality (Ringtons) tea selection on refreshment tray which included breakfast tea as well as earl grey, peppermint, lemon, etc alongside Ringtons biscuits, hot chocolate and coffee. Great nights sleep on a really comfortable bed, and breakfast was good quality, with plenty of choice. Would certainly use this hotel again.
Stayed 1 night in Sep 2025

10/10 Excellent

Stuart

Stayed 1 night in Sep 2025

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Newcastle luther van

Love this hotel 🏨 central near train station staff are great
Stayed 1 night in Sep 2025

10/10 Excellent

Sonja

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

sue

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value for money
Stayed 2 nights in Sep 2025

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff. Would especially recommend the breakfast, which is great value and delicious!
Stayed 1 night in Sep 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Diane

Stayed 1 night in Aug 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities
Everything was fine except the air conditioning did not appear to be working
Stayed 3 nights in Sep 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice but would benefit from a refurb

A lovely distinctive and characterful hotel. Great staff, superb location in the heart of the action. On the downside, the WiFi didn’t work in our room. And the shower door didn’t close so soaked the bathroom floor every time. Just needs a bit of a refresh I think.
Stayed 2 nights in Sep 2025

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