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Grey Street Hotel

3.5 star property
Hotel with a full-service spa, 3-minute walk to Castle Keep

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Photo gallery for Grey Street Hotel

Exterior
Full breakfast on weekends (GBP 15 per person)
Lobby sitting area
Junior Suite | Premium bedding, in-room safe, individually decorated, desk
Couples treatment rooms, body treatments, hot stone massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Air conditioning
  • Bar
  • 24/7 front desk

Explore the area

View in a map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Place, Castle Keep
    ‪3 min walk‬
  • Place, St. James' Park
    ‪9 min walk‬
  • Place, Quayside
    ‪10 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room

9.0 out of 10
Wonderful
(50 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, individually decorated, desk

Deluxe Double Room

9.2 out of 10
Wonderful
(12 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

9.0 out of 10
Wonderful
(11 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.0 out of 10
Very good
(16 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Newcastle-upon-Tyne

Located in Newcastle City Center, Grey Street Hotel is within a 5-minute walk of Castle Keep and within 15 minutes of other popular attractions like Tyne Bridge. This 3.5-star hotel has 49 guestrooms and offers conveniences like a bar/lounge, a full-service spa, and free in-room WiFi.

What's nearby

  • Castle Keep - 3 min walk - 0.2 miles
  • Chinatown - 7 min walk - 0.4 miles
  • St. James' Park - 9 min walk - 0.5 miles
  • Quayside - 10 min walk - 0.6 miles
  • Gateshead Millennium Bridge - 12 min walk - 0.7 miles

Getting around

  • Monument Station - 5 min walk
  • Newcastle Central Station - 6 min walk
  • Newcastle Intl. Airport (NCL) - 14 min drive

Restaurants

  • ‪Alvinos Bar - ‬3 min walk
  • ‪Fitzgeralds - ‬1 min walk
  • ‪Café Mercy - ‬1 min walk
  • ‪Revolución de Cuba - ‬2 min walk
  • ‪Zizzi - ‬3 min walk

About this property

Grey Street Hotel

Hotel with a full-service spa, 3-minute walk to Castle Keep
Guests of Grey Street Hotel enjoy features like a full-service spa, free WiFi in public areas, and spa treatment rooms. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a terrace, laundry facilities, and a banquet hall.
Guests can expect to find TVs and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Coffee makers, laptop-compatible safes, and phones are also available.
The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 24 and December 26.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 20.00 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 20.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 15 for adults and GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Frequently asked questions

Are free cancellation options available at Grey Street Hotel?

Grey Street Hotel offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to do within easy reach of Grey Street Hotel?

This hotel is situated in Newcastle City Center within a short 11-minute walk of Quayside and also 11 minutes on foot from St. James' Park. You'll also find Newcastle-upon-Tyne Theatre Royal and Castle Keep less than a mile away.

Is there parking available at Grey Street Hotel?

No, there isn't parking available at the hotel.

Is there a spa available at Grey Street Hotel?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, reflexology, and couples treatments. The spa is closed on Mondays, Tuesdays, and Sundays.

Does Grey Street Hotel feature a casino at the property?

No, Grey Street Hotel doesn't have a casino.

Is there an indoor pool at Grey Street Hotel?

No, there is no indoor pool at this hotel.

Is Grey Street Hotel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a bar and a full-service spa.

Does Grey Street Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Grey Street Hotel have a restaurant with a breakfast menu?

Yes, Grey Street Hotel serves a full breakfast for a surcharge on weekend mornings at Monument Bar.

Does Grey Street Hotel allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Grey Street Hotel for a fee of GBP 20.00 per pet, per night. The property also provides food and water bowls.

Does Grey Street Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Grey Street Hotel?

The closest major airport to Grey Street Hotel is Newcastle Intl. Airport (NCL), which is 7.3 mi away (14 minutes by car).

Are there rooms with balconies at Grey Street Hotel?

No, there aren't any guestrooms with balconies at Grey Street Hotel.

Grey Street Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1002 reviews
Rating 8 - Good. 254 out of 1002 reviews
Rating 6 - Okay. 74 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Central area and frie
Stayed 3 nights in Aug 2025

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

Great location & good value

Great location. Bed not that comfortable. Room quiet for city centre. Handy for train station. Really helpful staff
Stayed 1 night in Aug 2025

8/10 Good

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent staff and location. Few features could do with an upgrade in the room but I’d stay again
Stayed 2 nights in Aug 2025

6/10 Okay

george

Traveled with partner
Liked: Cleanliness
We only stayed the one night our room was down a flight of stairs which was a bit of a surprise especially having to visit the loo through the night as the toilet was upstairs no good for anyone with any mobility issues there is no bar in the hotel. Another surprise, we didn't get any noise considering the location of the hotel. The bed was comfortable and had a good nights sleep
Stayed 1 night in Jul 2025

10/10 Excellent

Melenie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Justine

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Justine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing room was beautiful as always love love love staying here!!!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay room was clean and plenty of room .we had breakfast well worth the money
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

william, seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel. Excellent breakfast. Good location. Comfortable bed.
Stayed 2 nights in Jul 2025

4/10 Poor

Robert

Disliked: Property conditions & facilities, room comfort

Gone downhill

As I have stayed at this property many times , I took the option of booking a suite, big mistake only one window which was obscure glass so no daylight, a tiny shower which requires urgent updating, several other minor maintenance issues like a blocked sink etc. Worst of all was the full flight of stairs to get to the bathroom. Also was asked to pay £20 for an early check-in as we arrived at 1.30pm and would have to wait till 3pm to avoid this even though the room was available.
Stayed 2 nights in Aug 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

A

Liked: Cleanliness, staff & service, room comfort

Beautiful little hidden gem!!!

Great room .... lovely breakfast and close to surrounding shops and bars 😁
Stayed 1 night in Jul 2025

10/10 Excellent

Trish, Wigan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy location for the train station, the quayside and the city shopping centre. Great cafes nearby especially cafe Andaluz. Bed was a bit lumpy but room was lovely and quiet.
Stayed 2 nights in Jul 2025

4/10 Poor

Steven

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Expensive for how low in quality it was. Breakfast was terrible
Stayed 2 nights in Jul 2025

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's central with easy access to work and station.
Stayed 1 night in Jul 2025

10/10 Excellent

Brendan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely staff and great room in the perfect location.
Stayed 1 night in Jun 2025

10/10 Excellent

LINDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great practical hotel lovely room we have stayed before & will come again
Stayed 2 nights in Jul 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

First time in Newcastle and this hotel was perfect, it doesn’t offer dinner but that is fine,as there are so many great restaurants very near by just 1 minute walk .We stayed in the Armstrong suite the room was a bit dark with a small window to the back of the building.It was not a problem for us ,as it was very well presented with some lovely touches. White company toiletries and spotlessly clean.From the staff on the front desk to breakfast, cleaning they were all so attentive and polite. We will definitely use this hotel again
Stayed 2 nights in Jul 2025

10/10 Excellent

Sean

Stayed 2 nights in Jul 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities

GREY STREET HOTEL

Great location 5 minutes walking distance from the train station, surrounded by bars restaurants and shops perfect. Great breakfast would book again but probably go for a bigger room.
Stayed 2 nights in Jul 2025

10/10 Excellent

Herbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Central Hotel in Newcastle-upon-Tyne

2 night stay with son and grandson. Good hotel with great location and in historic building.
Stayed 2 nights in Jul 2025

10/10 Excellent

Georgia

Stayed 1 night in Jul 2025

8/10 Good

Marc

Liked: Cleanliness, room comfort

Wee weekend away

Nice hotel great location stayed in a junior sweet which was nice maybe needs furniture upgraded the bathroom and shower was really nice great shower. But did have slight issue with drain trap not being cleaned and water not getting away. The location is a bit noisy but it’s right in centre near plenty bars
Stayed 2 nights in Jul 2025

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