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Grey Street Hotel

3.5 star property
Eco-certified hotel with a full-service spa and a 24-hour front desk

Choose dates to view prices

Photo gallery for Grey Street Hotel

Exterior
Lobby sitting area
Couples treatment rooms, body treatments, hot stone massages
Junior Suite | Premium bedding, in-room safe, individually decorated, desk
Full breakfast on weekends (GBP 15 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Room service
  • Bar
  • 24/7 front desk

Explore the area

View in a map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Place, Castle Keep
    ‪3 min walk‬
  • Place, St. James' Park
    ‪9 min walk‬
  • Place, Quayside
    ‪10 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

9.0 out of 10
Wonderful
(11 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.6 out of 10
Excellent
(14 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, individually decorated, desk

Deluxe Double Room

9.2 out of 10
Wonderful
(12 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, in-room safe, individually decorated, desk

Junior Suite

8.8 out of 10
Excellent
(15 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room

8.8 out of 10
Excellent
(46 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Newcastle-upon-Tyne

Located in Newcastle City Center, Grey Street Hotel is within a 5-minute walk of Castle Keep and within 15 minutes of other popular attractions like Tyne Bridge. This 3.5-star hotel has 49 guestrooms and offers conveniences like a bar/lounge, a full-service spa, and free in-room WiFi.

What's nearby

  • Castle Keep - 3 min walk - 0.2 miles
  • Chinatown - 7 min walk - 0.4 miles
  • St. James' Park - 9 min walk - 0.5 miles
  • Quayside - 10 min walk - 0.6 miles
  • Gateshead Millennium Bridge - 12 min walk - 0.7 miles

Getting around

  • Monument Station - 5 min walk
  • Newcastle Central Station - 6 min walk
  • Newcastle Intl. Airport (NCL) - 14 min drive

Restaurants

  • ‪Alvinos Bar - ‬3 min walk
  • ‪Revolución de Cuba - ‬2 min walk
  • ‪Fitzgeralds - ‬1 min walk
  • ‪Café Mercy - ‬1 min walk
  • ‪Barluga - ‬1 min walk

About this property

Grey Street Hotel

Eco-certified hotel with a full-service spa and a 24-hour front desk
Guests of Grey Street Hotel enjoy features like a full-service spa, free WiFi in public areas, and spa treatment rooms. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a terrace, laundry facilities, and a banquet hall.
Guests can expect to find TVs and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are also available.
The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Front of property

County Hotel & County Aparthotel Newcastle

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  • Restaurant
  • Gym
  • Breakfast available
8.6 out of 10, Excellent, 1,077 reviews
$76 nightly
The price is $91
Sep 29 - Sep 30
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 24 and December 26.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 20.00 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 35.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 15 for adults and GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Frequently asked questions

Are free cancellation options available at Grey Street Hotel?

Grey Street Hotel offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to do within easy reach of Grey Street Hotel?

This hotel is situated in Newcastle City Center within a short 11-minute walk of Quayside and also 11 minutes on foot from St. James' Park. You'll also find Newcastle-upon-Tyne Theatre Royal and Castle Keep less than a mile away.

Is parking available on site at Grey Street Hotel?

No, there isn't parking available at the hotel.

Is there a spa available at Grey Street Hotel?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, couples treatments, and body wraps. The spa is closed on Mondays, Tuesdays, and Sundays.

Does Grey Street Hotel feature a casino at the property?

No, Grey Street Hotel doesn't have a casino.

Is there an indoor pool at Grey Street Hotel?

No, there is no indoor pool at this hotel.

Is Grey Street Hotel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a bar and a full-service spa.

Are there hot tubs at Grey Street Hotel?

No, there isn't a spa tub at this hotel.

Does Grey Street Hotel have a restaurant with a breakfast menu?

Yes, Grey Street Hotel serves a full breakfast for a surcharge on weekend mornings at Monument Bar.

Does Grey Street Hotel allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Grey Street Hotel for a fee of GBP 20.00 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Grey Street Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Grey Street Hotel?

The closest major airport to Grey Street Hotel is Newcastle Intl. Airport (NCL), which is 7.3 mi away (14 minutes by car).

Are there rooms with balconies at Grey Street Hotel?

No, there aren't any guestrooms with balconies at Grey Street Hotel.

Reviews

Grey Street Hotel Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 644 out of 1010 reviews
Rating 8 - Good. 253 out of 1010 reviews
Rating 6 - Okay. 78 out of 1010 reviews
Rating 4 - Poor. 27 out of 1010 reviews
Rating 2 - Terrible. 8 out of 1010 reviews

Reviews

8/10 Good

Joanna

Traveled with family
Liked: Cleanliness, staff & service

Ok but noisy

Stayed for one night. Hotel staff friendly and breakfast good. Did ask for a quiet room, but was given one that overlooked main street. Awake most of night due to the noise!
Stayed 1 night in Jun 2025

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

Stunning place for value, the junior suite is perfect, so much room and so clean, great location will certainly be back
Stayed 2 nights in Jun 2025

8/10 Good

SARAH

Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel … full stop.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location with everything you need within a short walk. Staff were friendly and welcoming. Very quiet especially for the city centre. Would definitely come back here again.
Stayed 1 night in Jun 2025

4/10 Poor

Justin

Traveled with partner
Disliked: Property conditions & facilities
It was historic and told a good story. The decor was fitting for period of time it was built. There is a LOT of maintenance that NEEDS to be done correctly not by the half drunk self proclaimed handy man they must be using. Door dead bolt broken, shower leaks bc door will not shut, stained chair and no internal lock on emergency exit door that leads to somewhere?
Stayed 1 night in Jun 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Proximity to local transportation. The charm of an older building.
Stayed 3 nights in Jun 2025

10/10 Excellent

Marcel

Liked: Cleanliness, property conditions & facilities
Warm welcome, excellent room, central location
Stayed 1 night in Jun 2025

8/10 Good

Jeremy

Business traveler
Liked: Cleanliness, staff & service
Fine
Stayed 1 night in Jun 2025

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Corrin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location. Nice rooms with spotless bathroom. Could do with plug points near bed. Really good breakfasts.
Stayed 2 nights in Jun 2025

8/10 Good

Gillian

Stayed 1 night in Jun 2025

10/10 Excellent

Audra

Stayed 2 nights in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

6/10 Okay

Kerry

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel overall is nice. However disappointing that the rooms don’t have a fridge. Also disappointing that there was not a fan in the room or available from reception. Staff are very nice and the bed is comfortable and rooms are nice.
Stayed 2 nights in Jun 2025

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for two nights in a double room. Positives were that the reception staff were friendly and the check in was easy. Room was comfortable, clean and bathroom spacious. Noise was minimal as we were facing the back of the hotel. Negatives were the double bed was quite small and there was no fridge in the room. Overall a nice and comfortable hotel.
Stayed 2 nights in Jun 2025

6/10 Okay

Caroline

Traveled with family
Disliked: Property conditions & facilities, room comfort

Ok for a night but wouldn’t recommend for longer

Bathroom was very tired, big dip in the floor. Shower was miniscule. Not king size beds which was also disappointing.
Stayed 1 night in Jun 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel good location

The room was well presented and spacious. Stayed in junior suite. Only issue was air con. It was very hot in room.
Stayed 1 night in Jun 2025

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One word - Perfect! Great rooms & cooked to order breakfast. We’ll definitely be back!
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay for Sam Fender show

Overnight stay for sam fender concert. Central location, lovely room, friendly check in. No issues at all.
Stayed 1 night in Jun 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very pleasant stay - friendly staff, nice clean room, great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, great location and friendly staff. Fast check out too, will definitely stay again!
Stayed 2 nights in Jun 2025

10/10 Excellent

James

Stayed 2 nights in Jun 2025

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a little small to fit a travel cot in for our daughter. We had to move furniture around. Otherwise, cant fault the hotel and was impressed with breakfast.
Stayed 2 nights in May 2025

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