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Novotel London ExCeL

4.0 star property
Pet-friendly London hotel connected to the convention center, 3-minute walk to ExCeL Exhibition Centre

Choose dates to view prices

Photo gallery for Novotel London ExCeL

Terrace/patio
Exterior
Daily buffet breakfast (GBP 18.10 per person)
Exterior
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA
  • Place, ExCeL Exhibition Centre
    ‪1 min walk‬
  • Place, Royal Victoria Bridge
    ‪3 min walk‬
  • Place, IFS Cloud Royal Docks Station
    ‪6 min walk‬
  • Airport, London (LCY-London City)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

8.8 out of 10
Excellent
(9 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(15 reviews)
  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(12 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(14 reviews)
  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

London

Located in Docklands, Novotel London ExCeL is within a 5-minute walk of popular attractions such as ExCeL Exhibition Centre and Royal Victoria Bridge. This 257-room, 4-star hotel has a restaurant, free in-room WiFi, and a gym. Centrally located in London, the hotel is connected to the convention center and also a short walk from IFS Cloud Royal Docks Station and The Crystal.

What's nearby

  • ExCeL Exhibition Centre - 1 min walk - 0.1 miles
  • Royal Victoria Bridge - 3 min walk - 0.2 miles
  • IFS Cloud Royal Docks Station - 6 min walk - 0.4 miles
  • The Crystal - 7 min walk - 0.4 miles
  • O2 Arena - 3 min drive - 1.2 miles

Getting around

  • West Ham Station - 4 min drive
  • Royal Victoria DLR Station - 6 min walk
  • London City Airport (LCY) - 6 min drive

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co. - ‬3 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬5 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Novotel London ExCeL

Pet-friendly London hotel connected to the convention center, 3-minute walk to ExCeL Exhibition Centre
Guests staying at Novotel London ExCeL enjoy a gym, a sauna, and free WiFi in public areas. Self parking is available for GBP 25 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include meeting rooms, conference space, and a business center.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Minibars, coffee makers, and free newspapers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 25 per night; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 18.10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Upper Deck

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,532 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per night
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 18.10 per person
  • Self parking fee: GBP 25 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Is free cancellation available at Novotel London ExCeL?

Novotel London ExCeL provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

What can I see near Novotel London ExCeL?

This hotel is situated in Docklands, just steps from ExCeL Exhibition Centre and Royal Victoria Bridge, and within a short walk of IFS Cloud Royal Docks Station. You'll also find O2 Arena and Tower of London within a short drive.

Is parking available on site at Novotel London ExCeL?

Yes, parking is offered for GBP 25 per night with in/out privileges. Accessible parking is also available for guests.

Does Novotel London ExCeL feature a casino on the premises?

No, Novotel London ExCeL doesn't have a casino.

Will I find an indoor pool at Novotel London ExCeL?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Novotel London ExCeL?

Amenities that appeal to couples at this riverfront hotel include around-the-clock room service and a minibar along with a bar.

Does Novotel London ExCeL have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Novotel London ExCeL have a restaurant with a breakfast menu?

Yes, Novotel London ExCeL serves buffet breakfast for a surcharge each morning at Upper Deck.

Does Novotel London ExCeL allow pets to stay for free?

Although they can't stay for free, pets are welcome at Novotel London ExCeL for a fee of GBP 15 per pet, per night.

Does Novotel London ExCeL have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Novotel London ExCeL?

The closest major airport to Novotel London ExCeL is London City Airport (LCY), which is 2.3 mi away (6 minutes by car). Another top airport is Heathrow Airport (LHR), which is around 20.5 mi away.

Are there rooms with balconies at Novotel London ExCeL?

No, you won't find guestrooms with balconies at Novotel London ExCeL.

Novotel London ExCeL Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1000 reviews
Rating 8 - Good. 258 out of 1000 reviews
Rating 6 - Okay. 104 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Osadolor

Stayed 1 night in Nov 2025

6/10 Okay

Hakan

Stayed 7 nights in Oct 2025

10/10 Excellent

Meredirh

Stayed 1 night in Sep 2025

10/10 Excellent

Paige

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Very clean. Comfortable bed. Within easy walking distance for Excel.
Stayed 1 night in Sep 2025

8/10 Good

barry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel has underground parking, if you are staying in the hotel, you should get a discount. when i booked as i had the youngest child with us we booked an adjoining room which wasn’t available. at first they gave us two rooms on to different floors. but eventually after asking swapped and had rooms on the same floor
Stayed 1 night in Sep 2025

8/10 Good

Krishna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very grateful when I was upgraded to executive room 😌 the male receptionist on duty that day 13/09/25 was very helpful and friendly. I was grateful to be able to check in early.
Stayed 2 nights in Sep 2025

10/10 Excellent

Haroon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for going to concert at the O2.
Stayed 1 night in Sep 2025

10/10 Excellent

Moy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff (Ali, was very accommodating. He upgraded my room to an executive suite... Thank you Ali) enjoyed my stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Adolphus

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good 😊

It was excellent service and the staff’s makes you feel welcome💯
Stayed 1 night in Sep 2025

10/10 Excellent

Mary

Stayed 1 night in Aug 2025

10/10 Excellent

samira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Michael Chris David

Stayed 1 night in Aug 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Lynne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very conveniently located, close to the Tube and Excel Centre. The rooms were clean, modern and comfortable. There were lots of good restaurants close by as well.
Stayed 3 nights in Aug 2025

6/10 Okay

Gavin

Stayed 1 night in Aug 2025

8/10 Good

Bev

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

MARIA

Stayed 1 night in Aug 2025

8/10 Good

Michelle

Stayed 2 nights in Aug 2025

10/10 Excellent

Sibi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, spacious and conveniently located —with friendly service and terrace views—tempered by occasional air-con and amenity hiccups.
Stayed 2 nights in Aug 2025

8/10 Good

Victory, Kitchener

Stayed 4 nights in Aug 2025

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At first glance, the hotel looks nice, but the furnishings and finishes were rather poor quality and showing signs of wear. The lobby bathrooms were always dirty, and our room had about 6" of dust on the shower vent that we had to report to the staff to clean. Plus, the tub was dirty (we didn't even think of using it), the toilet area smelled of urine the entire time of our stay, and dust was hanging from the ceiling over our bed. The breakfast buffet kicked us out as soon as the hours over. The other restaurant had an extremely limited menu. Plus, we were yelled at for eating outside food in the lobby (even though the hotel restaurant had already stopped serving.) There were three of us staying in our room, and we had no space to eat in there. Plus, the fitted sheet did not tuck in on the top, and the bare mattress kept being exposed which is completely unsanitary. I also do not recommend if you are planning on visiting the city center a lot since it is a bit of a trek to get there.
Stayed 8 nights in Jul 2025

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