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Novotel London ExCeL

Property class: 4

Choose dates to view prices

Photo gallery for Novotel London ExCeL

A rooftop terrace with tables and chairs, overlooking a river with a city skyline in the background.
A modern lobby with seating areas, a reception desk, and a visible staircase.
A modern restaurant with a central island counter, white chairs, and a large window with a view of the cityscape.
A modern hotel room with a cityscape mural, a bed with white bedding and red pillows, a gray sofa with a red pillow, a small white table, and a patterned rug.
A modern bar area with seating and a counter.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Gym
  • Parking available

Explore the area

View in a map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA
  • Place, Excel London
    ‪1 min walk‬
  • Place, Royal Victoria Bridge
    ‪3 min walk‬
  • Place, IFS Cloud Royal Docks Station
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪103 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds

A modern bathroom with a glass-enclosed shower, a white sink with a mirror, and a towel rack.

Standard Room, 2 Twin Beds

8.8 out of 10
Excellent
(11 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed (Executive)

A modern hotel room with a bed, a desk with a flat-screen TV, a grey sofa, a red pillow, and a cityscape mural on the wall.

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

A hotel room with a desk, a red chair, a grey sofa with red cushions, a bed, and a large window with sheer curtains.

Standard Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(16 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a chair, a sofa, a lamp, and a window with curtains.

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(20 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

A hotel room with a desk, a red chair, a grey sofa with red cushions, a bed, and a large window with sheer curtains.

Room, 1 Queen Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A hotel room with a flat-screen TV mounted on the wall, a desk with a lamp, a bed with white bedding and a red pillow, and a large window with sheer curtains.

Superior Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(16 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

London

Located in Docklands, Novotel London ExCeL is within a 5-minute walk of popular attractions such as Excel London and Royal Victoria Bridge. This 257-room, 4-star hotel has a restaurant, free in-room WiFi, and a gym. Centrally located in London, the hotel is connected to the convention center and also a short walk from IFS Cloud Royal Docks Station and The Crystal.

What's nearby

  • Excel London - 1 min walk - 0.1 miles
  • Royal Victoria Bridge - 3 min walk - 0.2 miles
  • IFS Cloud Royal Docks Station - 6 min walk - 0.4 miles
  • The Crystal - 7 min walk - 0.4 miles
  • ISKCON Bhaktivedanta Manor - 14 min walk - 0.8 miles

Getting around

  • West Ham Station - 6 min drive
  • Royal Victoria DLR Station - 6 min walk
  • London City Airport (LCY) - 13 min drive

Restaurants

  • ‪Costa Coffee - ‬4 min walk
  • ‪Subway - ‬6 min walk
  • ‪Sandwich & Co. - ‬3 min walk
  • ‪Urban Garden - ‬8 min walk
  • ‪Starbucks - ‬14 min walk

About this property

Novotel London ExCeL

Novotel London ExCeL features a gym, free WiFi in public areas, and meeting rooms. Self parking is available for GBP 30 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Minibars, coffee makers, and free newspapers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Upper Deck

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,532 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2004
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches used
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per night
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 21.50 per person
  • Self parking fee: GBP 30 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Is free cancellation available at Novotel London ExCeL?

Novotel London ExCeL provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Novotel London ExCeL?

As of Sep 29, 2026, prices found for a 1-night stay for 2 adults at Novotel London ExCeL on Oct 26, 2026 start from $123, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Novotel London ExCeL?

This hotel is situated in Docklands, just steps from Excel London and Royal Victoria Bridge, and within a short walk of IFS Cloud Royal Docks Station. You'll also find The Arena and Tower of London within a short drive.

Does Novotel London ExCeL feature a casino on the premises?

No, Novotel London ExCeL doesn't have a casino.

Will I find an indoor pool at Novotel London ExCeL?

No, there is no indoor pool at this hotel.

Does Novotel London ExCeL have a restaurant with a breakfast menu?

Yes, Novotel London ExCeL serves buffet breakfast for a surcharge each morning at Upper Deck.

Does Novotel London ExCeL allow pets to stay for free?

Although they can't stay for free, pets are welcome at Novotel London ExCeL for a fee of GBP 15 per pet, per night.

How close is the airport from Novotel London ExCeL?

The closest major airport to Novotel London ExCeL is London City Airport (LCY), which is 2.3 mi away (13 minutes by car). Another top airport is Heathrow Airport (LHR), which is around 20.5 mi away.

Novotel London ExCeL Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1007 reviews
Rating 8 - Good. 247 out of 1007 reviews
Rating 6 - Okay. 112 out of 1007 reviews
Rating 4 - Poor. 50 out of 1007 reviews
Rating 2 - Terrible. 44 out of 1007 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Breakfast was wonderful and staff very helpful
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near to Excel and O2 plus tube and bus services close by. Room was clean, bed comfy, staff pleasant and breakfast lovely.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round a great stay. Recommended especially for an event at The Excel.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel with good amenities with good access to the Excel centre.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness
I had a well-rest experience at the hotel.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff professional👍
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good short stay.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay!
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access by tube though Elisabeth line!
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
okay stay
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the excel. Very helpful friendly staff
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean and comfortable room, nice service
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Lovely stay
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Disliked: Staff & service, amenities
I would consider staying somewhere else.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Good hotel, close to Elizabeth Line and well priced with decent rooms and clean and secure:
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Property conditions & facilities
Location is the key to this hotel, a little pricy though.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was very nice.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Room was spotless, check-in easy
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes very nice
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious comfortable and clean.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time of staying at this hotel for a concert at the o2. Faultless. Very smooth check-in. Staff who we encountered throughout were all lovely. Will be my go to place to stay any time I visit the o2.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
Just a badly run hotel, terrible managememt
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
decent hotel
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms, no aircon, horrible beds and poor handling of issues by staff. I would not recommend to anyone.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good - will use again
Stayed 2 nights in Mar 2026