The property itself was excellent. The guest room was in impeccable condition—clean, well-maintained, and featuring a modern, refined aesthetic. Unfortunately, my check-in experience on January 10, 2025, did not reflect the same standard. The front desk agent who assisted me, Tiffany, appeared disengaged and unwelcoming during the process, which detracted from an otherwise positive stay. The interaction did not align with the level of professionalism and hospitality typically associated with the Marriott brand, known for its consistent commitment to exceptional customer service.
In contrast, the front desk agent who assisted me at checkout was courteous, respectful, and professional, creating a positive and welcoming final impression.