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Recent guest reviews

It was close to downtown Jacksonville, staff was friendly, rooms were spacious and clean, and the pool and gym being in the same floor was perfect. Melissa( front desk agent) was very kind and did an excellent job.

For 118 a night it coulda been a little better, at least some complimentary water or something in the room

This place needs to be renovated. It smelled like urine in the elevators and hallways and the walls are so thin. I literally had to sleep with my tv on because I heard my neighbors entire conversation. I stayed here one night and will not be returning.

hotel was clean and convenient. the staff was friendly. pool was very nice (and outdoors). did not eat or drink there, so can't comment on that, but the bar and restaurant looked very inviting.

Check in was fairly smooth until I got to the room they assigned me! I was sent to a room that was completely unclean from the previous guest. I had just landed after a long flight dealing with all this Coronavirus and my first impression is a dirty room. Not good

Cleanlindss was ok. I brought wipes to clean chair & tray tables. Had crumbs from previous flight.

Beautiful hotel and staff all very helpful. Ideal location for business travel

The property was extremely safe and very accommodating

Great staff but rooms are dated. Showers have that cheap $1 square tile from 1980

Great location, excellent service, lacking nothing.

Mattress was old and sloping..... Very loud in the hall - drunk and blaming doors - offered a free cup of coffee after the first sleepless night.

Loved our stay there. It was close to the FL Theatre, food, etc.

Definitely liked the location of this hotel. Near restaurants, bars and shopping.

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There is an indoor pool, I love this amenity! The room was - okay - nothing incredible. I had to rinse the bathtub out prior to bathing because there was hair in it. The beds were comfortable, we felt safe, restaurant in hotel was delicious, but a little pricey. We always stay at this hotel and would recommend it, but... value has become overpriced over the years.

We were in town for just one night. The location was perfect. The rooms were nice. The staff was friendly and helpful.

Water St Jacksonville FL

Hotel highlights

  • Walking distance to Florida Theatre
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Jacksonville, Omni Jacksonville Hotel is adjacent to Times-Union Center for the Performing Arts and within a 15-minute walk of popular sights like Florida Theatre. This 4-star hotel has 354 guestrooms and offers an outdoor pool, a 24-hour fitness center, and a 24-hour business center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Omni Jacksonville Hotel's 354 rooms provide coffee makers, safes, and ironing boards. Guests can expect to find WiFi and 42-inch LCD TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Desks are also standard.


Property features

Guests of Omni Jacksonville Hotel have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Parking is available for USD 14.00 per night (USD 25 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Suite, 1 King Bed (Hospitality Suite)

1 King Bed | Sleeps 3

Premier Room, 1 King Bed, River View

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 2 Double Beds, Accessible

2 Double Beds | Sleeps 4

Guest reviews for Omni Jacksonville Hotel

Everyone (29) Couples (9) Family (17)
5
Partner Couples

It was close to downtown Jacksonville, staff was friendly, rooms were spacious and clean, and the pool and gym being in the same floor was perfect. Melissa( front desk agent) was very kind and did an excellent job.

By , from Miami on Oct 9, 2020

Review comment responded on Oct 12, 2020

Thank you so much for your review and kind words about our hotel and especially Melissa, which I will share with her and her management team! I am very pleased you enjoyed your stay and we exceeded your expectations. We look forward to your next stay with us!

3
Partner Couples

For 118 a night it coulda been a little better, at least some complimentary water or something in the room

By , from Jacksonville on Sep 20, 2020

Review comment responded on Sep 21, 2020

Thank you for your review. I am disappointed to hear that we were not able to exceed your expectations during your stay. Thank you for your feedback which has been shared with my executive team. We truly appreciate you as our guest and hope for the opportunity to serve you again in the future.

5
Everyone

By on Aug 17, 2020

Review comment responded on Aug 17, 2020

Thank you for the excellent rating!

2
Partner Couples Family

This place needs to be renovated. It smelled like urine in the elevators and hallways and the walls are so thin. I literally had to sleep with my tv on because I heard my neighbors entire conversation. I stayed here one night and will not be returning.

By on Jun 8, 2020

Review comment responded on Jun 16, 2020

We here at the Omni Jacksonville would like to apologize for your stay not being up to par. I would like you to know that your feedback will be shared with our team as a training tool so we can better assist our guest. We hope to see you in the future! Best Wishes,

5
Partner Couples

hotel was clean and convenient. the staff was friendly. pool was very nice (and outdoors). did not eat or drink there, so can't comment on that, but the bar and restaurant looked very inviting.

By on Mar 22, 2020

Review comment responded on Apr 8, 2020

Glad to hear that you enjoyed staying with us. We appreciate your feedback! Thank you.

4
Everyone

By on Mar 16, 2020

Review comment responded on Apr 8, 2020

Thanks for staying with us. We appreciate your feedback!

2
Business Business

Check in was fairly smooth until I got to the room they assigned me! I was sent to a room that was completely unclean from the previous guest. I had just landed after a long flight dealing with all this Coronavirus and my first impression is a dirty room. Not good

By , from Chicago on Mar 14, 2020

4
Family Business Business Family

Cleanlindss was ok. I brought wipes to clean chair & tray tables. Had crumbs from previous flight.

By on Mar 12, 2020

4
Everyone

By on Mar 6, 2020

Review comment responded on Apr 8, 2020

Thanks for staying with us. We appreciate your feedback!

5
Business Business

Beautiful hotel and staff all very helpful. Ideal location for business travel

By , from Tarpon Springs, Florida on Feb 29, 2020

Review comment responded on Mar 2, 2020

Thank you for your review. I am very happy that you enjoyed your stay with us and sincerely appreciate your kind comments. We appreciate your business and look forward to your next stay with us!

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