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Recent guest reviews

Great hotel. Great stay! Would definitely choose this hotel again.

Location was great. Know what wasn’t awesome? Sitting for 20mins eating for the valet, they weren’t super busy, but didn’t want to valet my brand new 2019 dodge 3500. I had to ask them what was going on, before they told me they were intimidated by the truck. The mini bar was locked, in the room. 2 times during my stay some hotel employee came to the room demanding access to the mini bar?

Very pleased we could get an early check in and late check out

Rooms need to be renovated. Nice lobby but rooms smell stale.

The Omni is an older property in need of updating. Forinstance

inside was nice, outside was nice, valet service was good.

Hotel was very nice. Room was clean except one night, there were dirty towels left in the bathroom

Thank You! All staff was pleasant. We enjoyed bartender and she assisted us with all our questions.

I didn't like the pool was not operational but the staff kindly explain why it didnt work and show us to nearest pool near by.

The pool was close, I was told the pool was close for a few years now but they never put it online saying their pool was close, the hallways was very noisy with people late at night, they need better parking at this location.

Clean, nice people, easy check in process, parking was across the street and safe.

Room was as seen in photos. Staff was extra nice and always willing to assist.

I liked everything about this property. The staff was nice and helpful. The bed was very comfortable. Centrally located and convenient to a lot of other places.

His stay was very nice. No complaints received from traveler.

Water St Jacksonville FL

Hotel highlights

  • Walking distance to Jacksonville Symphony Orchestra and Jacksonville Landing
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Jacksonville, Omni Jacksonville Hotel is adjacent to Times-Union Center for the Performing Arts and within a 10-minute walk of other popular attractions like Jacksonville Landing. This 4-star hotel has 354 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 354 air-conditioned rooms feature coffee makers, safes, and phones. Guests can expect to find WiFi and 42-inch LCD TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are also standard.


Property features

At Omni Jacksonville Hotel, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Parking is available for USD 14.00 per night (USD 20 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Deluxe Double Room, 2 Double Beds, Accessible

Full 2 | Sleeps 4

Premier Room, 2 Double Beds, River View

Full 2 | Sleeps 4

Executive Room, 1 King Bed, River View

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Accessible

King 1 | Sleeps 3

Guest reviews for Omni Jacksonville Hotel

Everyone (34) Couples (3) Family (11)
5
Everyone

By on Sep 29, 2019

Review comment responded on Sep 30, 2019

Thank you!

4
Everyone

By on Aug 19, 2019

5
Everyone

Great hotel. Great stay! Would definitely choose this hotel again.

By on Aug 15, 2019

Review comment responded on Aug 16, 2019

Thank you for your review. I am very happy you enjoyed your stay with us and sincerely appreciate that you chose to stay with us. We look forward to your next stay!

1
Family with small children

Location was great. Know what wasn’t awesome? Sitting for 20mins eating for the valet, they weren’t super busy, but didn’t want to valet my brand new 2019 dodge 3500. I had to ask them what was going on, before they told me they were intimidated by the truck. The mini bar was locked, in the room. 2 times during my stay some hotel employee came to the room demanding access to the mini bar?

By on Aug 12, 2019

Review comment responded on Aug 14, 2019

Thank you for your review. I was very sorry to hear of your experience and understand your frustration. I have discussed your comments with our valet service and apologize that this impacted your stay. I have also discussed your issue with the mini-bar attendant with our management team and appreciate you bringing this to our attention. We would welcome the opportunity to serve you better in the future and look forward to your next stay.

5
Families Business Business Travelers

By on Aug 10, 2019

5
Everyone

By on Aug 5, 2019

Review comment responded on Aug 8, 2019

Thank you for your review. I hope you enjoyed your stay with us and look forward to your next stay with us!

5
Everyone

Very pleased we could get an early check in and late check out

By on Aug 4, 2019

Review comment responded on Aug 5, 2019

Thank you for your review. I am very happy you enjoyed your stay with us and that we were able to accommodate your requests. I sincerely appreciate your feedback look forward to your next stay with us!

2
Families

Rooms need to be renovated. Nice lobby but rooms smell stale.

By on Jul 21, 2019

3
Everyone

The Omni is an older property in need of updating. Forinstance

By on Jul 2, 2019

4
Family with small children Families

inside was nice, outside was nice, valet service was good.

By on Jun 28, 2019

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