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Recent guest reviews

The valet staff, drop off and pick up, the front desk stuff, and the bartender and assistant were kind, helpful, and I believe all of them went above and beyond their duty to make sure I had a five star stay.

It was clean. The check in staff wasn’t welcoming or friendly. The valet team was unorganized, our room wasn’t ready, the bed was slumpy and squeaky and the elevator smelled horrible.

all good

Team members Phil and Scott were incredibly friendly and helpful. Scott’s professionalism was impressive. Other team members should observe and learn from them.

Centrally location, clean and very comfortable.

I thought the rate for this property was a heck of a deal. Walking distance from downtown Jacksonville. Great pool outside deck area.

The property was wonderful. It was very clean, and conveniently located to most everything downtown. The only real complaint was the parking situation. We were there for five nights, and every time we would leave the property in our vehicle we were having to pay for parking. We spent a small fortune on parking while visiting.

Nice location But was cold restaurant and no many options for Breakfast

Nice hotel, restaurant a little pricey for what you get. Good location

Location and Overall property was Amazing!

Checked into my room with my family and found 3 blood stains on the outside of my sheets. Absolutely egregious!

No free breakfast.

Good Hotel

Valet was good but cost $25 a day extra. staffs was professional and friendly. I enjoyed this hotel with my family, room was clean. You have to request for trash removal and clean towels

Water St Jacksonville FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located in Downtown Jacksonville, Marriott Jacksonville Downtown is adjacent to Times-Union Center for the Performing Arts and within a 15-minute walk of popular sights like Museum of Contemporary Art Jacksonville. This 4-star hotel has 354 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Guests can expect to find free WiFi and 42-inch LCD TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Sitting areas, coffee makers, and safes are also available. Housekeeping is available on request.


Property features

Guests of Marriott Jacksonville Downtown have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 25.00 per night. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking, River View

1 King Bed | Sleeps 3

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, City View, Corner

1 King Bed | Sleeps 3

Guest reviews for Marriott Jacksonville Downtown

Everyone (32) Couples (11) Family (20)
5
Everyone

The valet staff, drop off and pick up, the front desk stuff, and the bartender and assistant were kind, helpful, and I believe all of them went above and beyond their duty to make sure I had a five star stay.

By on Sep 13, 2022

Review comment responded on Sep 14, 2022

Dear Carrie,Our amazing staff works hard to ensure all our guests feel welcome and will be glad you appreciated their exceptional service. Thank you for the wonderful review! Please come see us again soon at Marriott Jacksonville Downtown.

1
Everyone

By on Aug 27, 2022

2
Family

It was clean. The check in staff wasn’t welcoming or friendly. The valet team was unorganized, our room wasn’t ready, the bed was slumpy and squeaky and the elevator smelled horrible.

By on Jul 3, 2022

Review comment responded on Jul 20, 2022

Dear Kathy, Thank you for your feedback. While we are glad you found your room clean, we are genuinely sorry for any perceived unpleasantness from our staff. Please accept our sincerest apologies for your room not being ready when you arrived. Your concerns are important to us, and we will use your comment to improve our service for future visits. If your travels bring you back to the area, we hope you will consider giving us another chance.

5
Family

all good

By on Jun 24, 2022

Review comment responded on Jun 26, 2022

Dear Viswanath, Thank you for sharing your comments with us. We are glad to know that you enjoyed your overall experience. It was a pleasure hosting you, and we hope to see you again soon! Sincerely, Chris Johnson General Manager

4
Everyone

By on Mar 16, 2022

5
Everyone

By on Mar 8, 2022

4
Family

Team members Phil and Scott were incredibly friendly and helpful. Scott’s professionalism was impressive. Other team members should observe and learn from them.

By , from Rockford on Feb 27, 2022

Review comment responded on Mar 1, 2022

Dear Matthew, Thank you for reviewing your stay at Jacksonville River City Downtown Hotel. Phil and Scott are two of our amazing team members, and we're delighted you were impressed with their service. Rest assured, we'll review your valuable comments in a team meeting to ensure we are providing the exceptional hospitality we're known for. Next time you return to Jacksonville, we hope you will join us again. Sincerely, Chris Johnson General Manager

5
Partner Couples

Centrally location, clean and very comfortable.

By on Feb 26, 2022

Review comment responded on Mar 2, 2022

Dear Amelia, Our team is always committed to a clean and comfortable stay, and we're glad that this was the case for you! It would be our pleasure to welcome you back to Jacksonville River City Downtown Hotel, so come and see us again the next time you're in town. Sincerely, Chris Johnson General Manager

5
Everyone

I thought the rate for this property was a heck of a deal. Walking distance from downtown Jacksonville. Great pool outside deck area.

By on Feb 3, 2022

Review comment responded on Feb 4, 2022

Dear Ian, Thank you for your fantastic review of your time with us at Jacksonville River City Downtown Hotel. We are thrilled that our central location, excellent outdoor amenities, and terrific value all added to your trip. It was a pleasure hosting you, and we hope you will allow us to welcome you back again soon! Sincerely, Chris Johnson General Manager

5
Partner Couples

The property was wonderful. It was very clean, and conveniently located to most everything downtown. The only real complaint was the parking situation. We were there for five nights, and every time we would leave the property in our vehicle we were having to pay for parking. We spent a small fortune on parking while visiting.

By on Jan 18, 2022

Review comment responded on Jan 18, 2022

Dear Keith, It was our pleasure to provide you with clean, convenient accommodations. We're glad your overall stay was pleasant, and we apologize for any inconvenience with parking. Your comments will be shared with our team. Please come stay at Jacksonville River City Downtown Hotel again during your next trip. Sincerely, Chris Johnson General Manager

Marriott Jacksonville Downtown

245 Water St, Jacksonville, FL 32202
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