Not many options for food after 9 PM in the hotel or the general area. The hotel is getting old and is in need of being updated. The breakfast in the hotel for $19.99 was OK but lacked choices.
Hilton is having problems with their computers I cannot access my Hilton rewards and they’re unable to give me an early check-in. There’s nowhere to go the restaurants do not open till 4 PM.
Bathroom was old and dirty. Most of the hotel smelled like marijuana.
Great welcoming staff upon check in. Loved the cookies. Was surprised there was no mini fridge in the room. In house restaurant was closed for dinner, Website showed it was open- time to update your info.
location is the main selling point of this hotel
Dated and dirty. I’m shocked at how the rooms have not seen a deep clean in a while. Dirty baseboards, wallpaper in bathroom carpet in the lobby. Not to mention there was no fridge or microwave in the room. I was shocked and really disappointed. I wish I would have stayed at the Hyatt across the river. It would have been the same cost and I feel that accommodations would have been better.
Awful service. No double tree cookies. No ice. No refrigerator. Elevators broken or turned off. Person breaking into rooms and police presence. Did not answer phones for assistance. Just an awful experience.
Amazing views of the city, perfect place to run and over beautiful place.
Off the river
Excellent location
I had a room without hot water that the handle did a complete 360 when you touched it. I called downstairs to the front desk and was told it was booked to capacity and the hot water had to disburse throughout the building. After two cold showers and all day long we finally received another room with hot water. When we were checking out I proceed to tell the front desk attendant and the only response I got from her was well if it was before 7am maintenance isn’t in yet without once anyone apologizing for having a room without a working shower or answering why I didn’t receive a new room when I called before the first cold shower. The staff everywhere else were wondering and amazing!
Very outdated
Location
spent over $200 on a room for 1 day. front desk was unprofessional, didn’t get the room i requested and they had no interest in my concerns. breakfast was expensive. room have no fridge and microwave, parking cost money and housekeeping went in my room while i was downstairs have breakfast and my apple airpods went missing
Definitely not worth the price
Not many options for food after 9 PM in the hotel or the general area. The hotel is getting old and is in need of being updated. The breakfast in the hotel for $19.99 was OK but lacked choices.
Hilton is having problems with their computers I cannot access my Hilton rewards and they’re unable to give me an early check-in. There’s nowhere to go the restaurants do not open till 4 PM.
Dear Leo, Thank you for taking the time to review our hotel. We regret we were not able to accommodate your request for early check-in and apologize for the inconvenience you experienced due to the concerns you outlined. We will address this with the appropriate individuals and make sure we are well-poised to serve you better. We hope to have the opportunity to make your next stay with us outstanding in every respect.Regards, Shawn D. Frisbee, General Manager
Bathroom was old and dirty. Most of the hotel smelled like marijuana.
Dear Josh, Thank you for staying with us and providing your feedback. We are sorry for the cleanliness issue you had in your bathroom and for the inconvenience caused to you due to other guests at the hotel. Your feedback has been shared with our team to ensure such occurrences are not repeated. We truly appreciate your patience and hope you give us another chance to serve you better in the future.Regards, Shawn D. Frisbee, General Manager
Great welcoming staff upon check in. Loved the cookies. Was surprised there was no mini fridge in the room. In house restaurant was closed for dinner, Website showed it was open- time to update your info.
Thanks for the feedback on the hotel. I am glad that you enjoyed your experience. Regards, Shawn D. Frisbee, GM
location is the main selling point of this hotel
Thanks for the feedback on the hotel
Dated and dirty. I’m shocked at how the rooms have not seen a deep clean in a while. Dirty baseboards, wallpaper in bathroom carpet in the lobby. Not to mention there was no fridge or microwave in the room. I was shocked and really disappointed. I wish I would have stayed at the Hyatt across the river. It would have been the same cost and I feel that accommodations would have been better.
Rebecca, Thank you for being our guest. We genuinely regret that you did not enjoy your visit, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can provide you with a better experience. Warm Regards, General Manager
Awful service. No double tree cookies. No ice. No refrigerator. Elevators broken or turned off. Person breaking into rooms and police presence. Did not answer phones for assistance. Just an awful experience.
Christopher, Thank you for your review. We apologize for anything other than a perfect visit. We are disappointed for falling short of your expectations. We also apologize for any inconvenience you had during your time with us. We hope you will consider staying with us again as we would love to provide you with the exceptional experience you deserve. Warm Regards, General Manager
Amazing views of the city, perfect place to run and over beautiful place.
Todd, we appreciate you choosing our hotel and taking the time to share your feedback. We are delighted you had an overall nice experience and that our location was a high point of your stay. We hope to host you again soon at the Doubletree Jacksonville! Warm Regards, General Manager
Dear Leo, Thank you for choosing DoubleTree by Hilton Hotel Jacksonville Riverfront and for your high rating. We are glad that you enjoyed your overall stay with us. That said, we regret not meeting some of your expectations, and we are sorry you were disappointed with some aspects of your visit. We agree with you that our accommodations, while well-maintained, need updating. We are pleased to say we are in the process of finalizing the details of our upcoming remodel. We appreciate your patience, and we would love to make it up to you on your next visit to the area. Thank you again, and we hope to see you soon.Regards, Shawn D. Frisbee General Manager