Doesn't feel like an airport hotel. Big pool and palm trees, nice sit-outside balconies on rooms. The restaurant is plainly struggling, but most are during the pandemic. All in all, a very positive experience.
Surprising quiet for an airport hotel. An attractive property with friendly staff. Restaurant is plainly struggling with staffing during the pandemic but that's everywhere.
Inside property very clean and fresh
The hotel is very clean and efficient. The statff, however, are not too friendly. No one said hello and they seemed to be bothered by customers. That needs to change.
No issues
Doubletree by Hilton JAX
Our room had trash from peoe before and they didn't take out our trash for 4 days and no new clean towels for 4 days
The hotel was old and the room smelled bad. It seemed like they were blasting really bad air fragrance in the room to cover up the smell. In contrast, the two woman working at the restaurant were really great. And the man that checked us in gave us a room near the pool which was nice.
I liked that it was close to the airport. I didn’t like that i was charged more then what I reserved. Very disappointed
Good location
It was just ok
Elaine from NJ at the front desk is so helpful and knowledgeable. It was just a wonderful experience. The restaurant and bar was great. The servers and bar staff were so professional. It was truly a perfect stay.... high suggest a stay here.
Located in Northside, DoubleTree by Hilton Hotel Jacksonville Airport is within a few miles (5 km) of sights such as River City Market Place and UF Health North. This 4-star hotel has 201 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.
This hotel is home to a restaurant and a bar/lounge. You can sip a beverage at the coffee shop/café. Start each morning off right with full breakfast served for a fee.
DoubleTree by Hilton Hotel Jacksonville Airport's 201 rooms provide refrigerators, coffee makers, and laptop-compatible safes. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.
Guests of DoubleTree by Hilton Hotel Jacksonville Airport have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 5.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.
Doesn't feel like an airport hotel. Big pool and palm trees, nice sit-outside balconies on rooms. The restaurant is plainly struggling, but most are during the pandemic. All in all, a very positive experience.
Surprising quiet for an airport hotel. An attractive property with friendly staff. Restaurant is plainly struggling with staffing during the pandemic but that's everywhere.
It's wonderful to hear that we were able to surpass your expectations with our peaceful atmosphere, lovely property, and friendly service, Julie! We are managing our restaurant staffing as best we can during these challenging times and appreciate your understanding as we work to return to normalcy. We enjoyed welcoming you to DoubleTree Jacksonville Airport Hotel and look forward to your next visit!
Inside property very clean and fresh
It's a pleasure offering pristine accommodations for our valued guests here at DoubleTree Jacksonville Airport Hotel. We hope you will return to enjoy them again soon!
The hotel is very clean and efficient. The statff, however, are not too friendly. No one said hello and they seemed to be bothered by customers. That needs to change.
While we're pleased that you took notice of our attention to cleanliness and efficiency, we are certainly disheartened to learn that you received anything less than warm, helpful service during your stay. We will be sure to address this internally with our team, as providing exceptional hospitality is our priority. We hope you will return for a much-improved experience in the near future.
No issues
Thank you for choosing to be our guest at DoubleTree Jacksonville Airport Hotel! We're honored to receive your perfect score and would love to welcome you back for another flawless stay the next time your travels bring you to our area.
Doubletree by Hilton JAX
Thank you for your four-star rating of DoubleTree Jacksonville Airport Hotel! We're thrilled that you enjoyed a pleasant stay and hope that you will revisit soon so we can further impress.
Our room had trash from peoe before and they didn't take out our trash for 4 days and no new clean towels for 4 days
Thank you for sharing your review with us. We regret that your room was not at its best and apologize for any disappointments you have experienced. Please know, our team is always available should you need any assistance during your stay. We will continue to make improvements to our housekeeping policies and hope you will allow us another opportunity to welcome you back so that we can provide you with a stay that is perfect from start to finish.
The hotel was old and the room smelled bad. It seemed like they were blasting really bad air fragrance in the room to cover up the smell. In contrast, the two woman working at the restaurant were really great. And the man that checked us in gave us a room near the pool which was nice.
While we're glad that our staff provided you with welcoming hospitality, we certainly regret that your guest room was not in the fresh condition we would expect. We sincerely apologize for any discomfort that was caused on this occasion, and will be sharing your feedback with our housekeeping team to ensure all rooms are being properly attended to. We hope you will return for a much-improved experience the next time you visit Jacksonville!
I liked that it was close to the airport. I didn’t like that i was charged more then what I reserved. Very disappointed
Julie, our goal is to make your time here unforgettable and it was great to read you enjoyed our relaxing pool area and ambiance of our hotel. We do regret if you were not impressed with our restaurant and hope any disappointments were minimal. Thank you for staying with us at Doubletree Jacksonville Airport. We look forward to welcoming you back.