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Recent guest reviews

Staff were very kind and helpful, they were a sight for this weary traveler.

It was ok

Great location, clean, great staff

Jonathan was charming. Thank you! 711

0

Other than the appearance during repainting the accommodations were very nice

I would stay here again

The staff was friendly and the hotel was clean

March 17 we checked in at 1:30am an had the worst experience ever. Orbitz advertise this hotel as a 4 star and here’s the pictures to show it’s not. When you look threw other websites it’s a 3star which I think it really a 2star. I contacted you guys right away for a refund and you put me on hold and called the receptionist from the hotel and she advised for us to leave within a half hour for a full refund. Now mind you I was traveling with my autistic 9 years old daughter and husband who have major allergies. So where am I going to look for another hotel this late at night. I had put my trust with orbitz who lost my trust. The front desk told me there’s was no other room available, the fire alarm was beeping nonstop, smelled mold, dirty, rusty, dusty, carpet tore up everywhere, ac making loud noises, sheets carpets have stains. So please give me a refund and here are all pictures to prove it.

Next to Jacksonville airport. We walked to the airport.

noisy and cold

Doesn't feel like an airport hotel. Big pool and palm trees, nice sit-outside balconies on rooms. The restaurant is plainly struggling, but most are during the pandemic. All in all, a very positive experience.

Surprising quiet for an airport hotel. An attractive property with friendly staff. Restaurant is plainly struggling with staffing during the pandemic but that's everywhere.

Inside property very clean and fresh

The hotel is very clean and efficient. The statff, however, are not too friendly. No one said hello and they seemed to be bothered by customers. That needs to change.

No issues

Doubletree by Hilton JAX

Our room had trash from peoe before and they didn't take out our trash for 4 days and no new clean towels for 4 days

The hotel was old and the room smelled bad. It seemed like they were blasting really bad air fragrance in the room to cover up the smell. In contrast, the two woman working at the restaurant were really great. And the man that checked us in gave us a room near the pool which was nice.

Dixie Clipper Dr Jacksonville FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Outdoor pool

Located in North Jacksonville, DoubleTree by Hilton Hotel Jacksonville Airport is within a 10-minute drive of UF Health North and UF Health Hospital North. This 4-star hotel has 202 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Start each morning off right with full breakfast served for a fee.


Rooms

42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and laptop-compatible safes are other standard amenities.


Property features

Guests of DoubleTree by Hilton Hotel Jacksonville Airport have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 8.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.

Room options

Room, 2 Queen Beds, Balcony or Patio

2 Queen Beds | Sleeps 4

Studio Suite, 2 Queen Beds

2 Queen Beds | Sleeps 5

Room, 1 King Bed, Accessible, Roll in Shower

1 King Bed | Sleeps 2

Deluxe Suite, 1 Bedroom, 1 King

1 King Bed | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Jacksonville Airport

Everyone (24) Couples (9) Family (24)
5
Everyone

Staff were very kind and helpful, they were a sight for this weary traveler.

By on Jan 24, 2023

Review comment responded on Jan 26, 2023

Sylvia, our team will be happy to know that their caring service meant so much to you after a long day of travel! Thank you for your lovely feedback. We look forward to offering you another warm welcome soon at DoubleTree by Hilton Hotel Jacksonville Airport.

4
Partner Couples Business Business

It was ok

By on Dec 24, 2022

Review comment responded on Dec 26, 2022

Areliz, we enjoyed welcoming you and are pleased to have earned your four-star rating! Thank you and we look forward to impressing you further the next time you join us at DoubleTree by Hilton Hotel Jacksonville Airport.

5
Family

Great location, clean, great staff

By on Nov 26, 2022

Review comment responded on Nov 29, 2022

Kaleina, it’s wonderful to know that our ideal location, spotless accommodations, and warm hospitality made your stay so enjoyable! Your positive review is greatly appreciated and we can’t wait to welcome you back again soon.

5
Partner Couples

Jonathan was charming. Thank you! 711

By , from Gainesville on Nov 3, 2022

Review comment responded on Nov 5, 2022

Jonathan will be happy to know that his warm, engaging service left such a positive lasting impression on you, Chelsea! Thank you for being our guest at DoubleTree by Hilton Hotel Jacksonville Airport and honoring us with your perfect five-star review. We'd love to welcome you back again soon!

1
Everyone

0

By on Oct 18, 2022

Review comment responded on Oct 18, 2022

Liliana, we're disheartened to learn from your rating that you were not impressed with your stay. We wished we had more information about your experience so that we can address it with our team and hope that you will reach out to us directly should you wish to further discuss this. Thank you for taking the time to share your review.

4
Friends

Other than the appearance during repainting the accommodations were very nice

By on Sep 6, 2022

Review comment responded on Sep 6, 2022

Thank you for choosing DoubleTree by Hilton Hotel Jacksonville Airport for your recent stay, Mark! While we regret that a few areas of our property were not at their best while undergoing updates, we're delighted to know that you enjoyed the comfort of our accommodations. It will be our pleasure to welcome you back again for your future trips to the area so we can work to earn that fifth star!

5
Friends Business Business

I would stay here again

By on Aug 1, 2022

Review comment responded on Aug 3, 2022

We're delighted that you enjoyed your stay and would choose to revisit, Dekoya! It was a pleasure having you as our guest here at DoubleTree by Hilton Hotel Jacksonville Airport, and we can't wait to welcome you back again!

5
Friends

The staff was friendly and the hotel was clean

By on Mar 28, 2022

Review comment responded on Mar 29, 2022

It's wonderful to see that our warm hospitality and commitment to clean spaces stood out to you during your stay, Joan! We enjoyed having you with us at DoubleTree by Hilton Hotel Jacksonville Airport, and we are grateful for your terrific five-star review. Hopefully, it won't be long before we are welcoming you back again!

1
Family

March 17 we checked in at 1:30am an had the worst experience ever. Orbitz advertise this hotel as a 4 star and here’s the pictures to show it’s not. When you look threw other websites it’s a 3star which I think it really a 2star. I contacted you guys right away for a refund and you put me on hold and called the receptionist from the hotel and she advised for us to leave within a half hour for a full refund. Now mind you I was traveling with my autistic 9 years old daughter and husband who have major allergies. So where am I going to look for another hotel this late at night. I had put my trust with orbitz who lost my trust. The front desk told me there’s was no other room available, the fire alarm was beeping nonstop, smelled mold, dirty, rusty, dusty, carpet tore up everywhere, ac making loud noises, sheets carpets have stains. So please give me a refund and here are all pictures to prove it.

By on Mar 23, 2022

Review comment responded on Mar 24, 2022

Mohmed for reaching out to us. We regret that you left disappointed and apologize that your guestroom was not at its best. We will address this with our team to ensure all of our spaces are at their best. We hope to one day welcome you and your family back so that we can exceed your expectations in every way and renew your trust in us.

3
Partner Couples

Next to Jacksonville airport. We walked to the airport.

By on Feb 21, 2022

Review comment responded on Feb 23, 2022

Bridget, while we're glad our convenient location helped ease your travels, we are sorry to see that we were unable to win you over completely. Guest satisfaction is our priority, and we appreciate you taking the time to share your honest rating with us. We hope you will consider staying with us again the next time you visit Jacksonville, as we're confident we can leave you with a better impression.

DoubleTree by Hilton Hotel Jacksonville Airport

2101 Dixie Clipper Dr, Jacksonville, FL 32218
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