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Recent guest reviews

Friendly service

Nice clean room with good services

Great location, room was nice, some things still under renovation

We stayed here overnight on our way down to Fl. We got the room with two queens. The room was clean but everything seemed wet/muggy. Could have been due to fan being on when we walked in and there was too much moisture in the air. The mattresses were nice and firm which is one of the main thing for us. During check in i was expecting the front desk to be more informative but was given a piece of paper that covered everything. The site has a lot of amenities; pool, paid breakfast, car rental, pool table (showing age), foosball table (showing age), a couple of grand pianos and a lot of conference rooms. Could not find the foosballs nor the balls for the pool table. Did not bother asking. Also, it looks like they will have a coffee bar soon. The lobby looked like it was recently renovated Overall, we didn't have issue with our stay. Even though the hotel is showing its age, it was a clean hotel. It was in a great location as well. Walking distance to a couple of restaurant, and monorail.

Nice pool, great view of the city, on the river walk. Has a nice bar but restaurant only serves breakfast

Big rooms

The property was unique but is in an odd part of town. The cleanliness of the hotel room was not amazing as many surfaces were quite dusty. There were a lot of high-pitched beeping noises throughout the night that were not ideal.

Clean, nice inside and surprisingly elegant. Walking distance to riverwalk

Check in was quick and easy. Staff was friendly and hotel was clean.

This was one of the most comfortable nights of sleep I’ve ever had away from home. The Hotel is older and could use some TLC on the exterior, but they absolutely won on the cleanliness and comfort of the rooms as well as price. The in-house bar had great service and specials! We Will be back.

It was relatively clean. I did not like the parking plus I had to pay for it.I was told that the charge for parking would be taken off , but it wasn't . WiFi did not work in the room. Cable TV was not watchable (The TV signal was in and out ). Beds were uncomfortable.

This was a nice hotel. But there was loud music in the lobby I could hear at 4am and a bar underneath our room that was also loud in the lobby til almost midnight. The staff was okay forget a few things with room service. But overall nice facility. And room service knocked loud and just entered our room without much time for me to go to the door and spoke poor English. Overall experience was decent besides those things.

Wifi and phone never worked during my 3 days of stay. Parking lot doesnt look safe during night time. Towles were not replaced and room is not cleaned well.

River walk was nice. Hotel was nice, still hAd construction going on outside

Prudential Dr Jacksonville FL

Room options

Room, 2 Queen Beds, Non Smoking, Pool View

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Junior Suite, 1 Bedroom, Non Smoking, View (Partial Water View)

1 King Bed | Sleeps 4

Room, 1 King Bed, Non Smoking, Pool View

1 King Bed | Sleeps 2

Guest reviews for Southbank Hotel by Marriott Jacksonville Riverwalk

Everyone (31) Couples (4) Family (14)
4
Everyone

By on Apr 27, 2022

4
Friends

Friendly service

By on Mar 20, 2022

Review comment responded on Mar 23, 2022

Thank you for getting back to me.

4
Partner Couples

Nice clean room with good services

By on Feb 13, 2022

Review comment responded on Feb 14, 2022

Charmeka Thank you and we hope to see you again soon.

5
Family

Great location, room was nice, some things still under renovation

By on Jan 11, 2022

Review comment responded on Jan 17, 2022

LANA Thank you for taking the time to review our hotel. I am glad to see that everything was great and we hope to see you again soon.

5
Everyone

By on Dec 3, 2021

4
Family with small children

We stayed here overnight on our way down to Fl. We got the room with two queens. The room was clean but everything seemed wet/muggy. Could have been due to fan being on when we walked in and there was too much moisture in the air. The mattresses were nice and firm which is one of the main thing for us. During check in i was expecting the front desk to be more informative but was given a piece of paper that covered everything. The site has a lot of amenities; pool, paid breakfast, car rental, pool table (showing age), foosball table (showing age), a couple of grand pianos and a lot of conference rooms. Could not find the foosballs nor the balls for the pool table. Did not bother asking. Also, it looks like they will have a coffee bar soon. The lobby looked like it was recently renovated Overall, we didn't have issue with our stay. Even though the hotel is showing its age, it was a clean hotel. It was in a great location as well. Walking distance to a couple of restaurant, and monorail.

By on Jul 8, 2021

Review comment responded on Aug 5, 2021

Thank you for providing feedback of your stay at the Southbank Hotel by Marriott in Jacksonville. It was a pleasure having you visit and we hope you will visit us again soon

5
Everyone

Nice pool, great view of the city, on the river walk. Has a nice bar but restaurant only serves breakfast

By on Jun 15, 2021

Review comment responded on Aug 5, 2021

Thank you for providing feedback of your stay at the Southbank Hotel by Marriott in Jacksonville. It was a pleasure having you visit and we hope you will visit us again soon

5
Everyone

Big rooms

By on May 30, 2021

5
Everyone

By on Mar 21, 2021

3
Business Business

The property was unique but is in an odd part of town. The cleanliness of the hotel room was not amazing as many surfaces were quite dusty. There were a lot of high-pitched beeping noises throughout the night that were not ideal.

By on Dec 23, 2020

Southbank Hotel by Marriott Jacksonville Riverwalk

1515 Prudential Dr, Jacksonville, FL 32207
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