We stayed here overnight on our way down to Fl. We got the room with two queens. The room was clean but everything seemed wet/muggy. Could have been due to fan being on when we walked in and there was too much moisture in the air. The mattresses were nice and firm which is one of the main thing for us. During check in i was expecting the front desk to be more informative but was given a piece of paper that covered everything. The site has a lot of amenities; pool, paid breakfast, car rental, pool table (showing age), foosball table (showing age), a couple of grand pianos and a lot of conference rooms. Could not find the foosballs nor the balls for the pool table. Did not bother asking. Also, it looks like they will have a coffee bar soon. The lobby looked like it was recently renovated Overall, we didn't have issue with our stay. Even though the hotel is showing its age, it was a clean hotel. It was in a great location as well. Walking distance to a couple of restaurant, and monorail.
Nice pool, great view of the city, on the river walk. Has a nice bar but restaurant only serves breakfast
Big rooms
The property was unique but is in an odd part of town. The cleanliness of the hotel room was not amazing as many surfaces were quite dusty. There were a lot of high-pitched beeping noises throughout the night that were not ideal.
Clean, nice inside and surprisingly elegant. Walking distance to riverwalk
Check in was quick and easy. Staff was friendly and hotel was clean.
This was one of the most comfortable nights of sleep I’ve ever had away from home. The Hotel is older and could use some TLC on the exterior, but they absolutely won on the cleanliness and comfort of the rooms as well as price. The in-house bar had great service and specials! We Will be back.
It was relatively clean. I did not like the parking plus I had to pay for it.I was told that the charge for parking would be taken off , but it wasn't . WiFi did not work in the room. Cable TV was not watchable (The TV signal was in and out ). Beds were uncomfortable.
This was a nice hotel. But there was loud music in the lobby I could hear at 4am and a bar underneath our room that was also loud in the lobby til almost midnight. The staff was okay forget a few things with room service. But overall nice facility. And room service knocked loud and just entered our room without much time for me to go to the door and spoke poor English. Overall experience was decent besides those things.
Wifi and phone never worked during my 3 days of stay. Parking lot doesnt look safe during night time. Towles were not replaced and room is not cleaned well.
River walk was nice. Hotel was nice, still hAd construction going on outside
I liked the decor and openess of the entrance but I did not like the construction areas, how they charge tax on self parking.
The area is trying to recuperate from Jacksonville Landing and other business drying up in this area. Parking lot is laid out very awkward. Elevator is not centrally located to parking lot. Also did not realize a $10 per day fee for parking would be required. The value was good, clean rooms, and friendly staff. Campus was very quiet due to not much poits of interest around the hotel.
Located in Downtown Jacksonville within a short walk of Baptist Medical Center Jacksonville, Southbank Hotel Jacksonville Riverwalk is within 2 miles (3 km) of other popular sights such as VyStar Veterans Memorial Arena. This 3.5-star hotel has 322 guestrooms and offers an outdoor pool, free in-room WiFi, and a gym.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
All 322 rooms provide microwaves, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free local calls, laptop-compatible safes, and ironing boards are other standard amenities. Housekeeping is available on request.
At Southbank Hotel Jacksonville Riverwalk, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Valet parking is offered for USD 18.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a conference center, a 24-hour business center, and express check-out.
We stayed here overnight on our way down to Fl. We got the room with two queens. The room was clean but everything seemed wet/muggy. Could have been due to fan being on when we walked in and there was too much moisture in the air. The mattresses were nice and firm which is one of the main thing for us. During check in i was expecting the front desk to be more informative but was given a piece of paper that covered everything. The site has a lot of amenities; pool, paid breakfast, car rental, pool table (showing age), foosball table (showing age), a couple of grand pianos and a lot of conference rooms. Could not find the foosballs nor the balls for the pool table. Did not bother asking. Also, it looks like they will have a coffee bar soon. The lobby looked like it was recently renovated Overall, we didn't have issue with our stay. Even though the hotel is showing its age, it was a clean hotel. It was in a great location as well. Walking distance to a couple of restaurant, and monorail.
Nice pool, great view of the city, on the river walk. Has a nice bar but restaurant only serves breakfast
Thank you for providing feedback of your stay at the Southbank Hotel by Marriott in Jacksonville. It was a pleasure having you visit and we hope you will visit us again soon
Big rooms
The property was unique but is in an odd part of town. The cleanliness of the hotel room was not amazing as many surfaces were quite dusty. There were a lot of high-pitched beeping noises throughout the night that were not ideal.
Clean, nice inside and surprisingly elegant. Walking distance to riverwalk
Check in was quick and easy. Staff was friendly and hotel was clean.
Thank you CJ for taking the time to leave us your feedback! We are so glad you found the staff so friendly and accommodating! We are glad we were able to meet your expectations. We hope on your next visit with us, we are able to exceed those! Thank you, Southbank Hotel-Jacksonville Riverwalk
This was one of the most comfortable nights of sleep I’ve ever had away from home. The Hotel is older and could use some TLC on the exterior, but they absolutely won on the cleanliness and comfort of the rooms as well as price. The in-house bar had great service and specials! We Will be back.
It was relatively clean. I did not like the parking plus I had to pay for it.I was told that the charge for parking would be taken off , but it wasn't . WiFi did not work in the room. Cable TV was not watchable (The TV signal was in and out ). Beds were uncomfortable.
Mr./Ms. Anonymous, Thank you for providing us with your feedback. I have taken time to review all your concerns and will surely work on them with my team to overcome these incidents in the future. Please allow us to assure you a better guest experience in the future and the opportunity to win your confidence. I am sure in your next visit we will make it right. I am the Front Office Manager here at the hotel and my goal is to make sure each guest has a tailored individual experience that makes them feel like a part of our family. My goal, along with the entire Lexington team, is to establish continuous and lasting relationships with our guests. We want to understand our guests and their needs in order to anticipate and exceed their top notch expectations. I want to again take a moment to assure you that I have reviewed all of your comments and concerns you have provided and I am working diligently with my Executive Housekeeper and Chief Engineer to make sure we address these concerns. Thank you again for your time and input; it is sincerely appreciated. If there is anything we can do to make your next stay with us exceptional, please do not hesitate to let us know and we will make it right! We hope to welcome you back to our home soon! Very respectfully, April Ouellette
This was a nice hotel. But there was loud music in the lobby I could hear at 4am and a bar underneath our room that was also loud in the lobby til almost midnight. The staff was okay forget a few things with room service. But overall nice facility. And room service knocked loud and just entered our room without much time for me to go to the door and spoke poor English. Overall experience was decent besides those things.
Thank you for providing feedback of your stay at the Southbank Hotel by Marriott in Jacksonville. It was a pleasure having you visit and we hope you will visit us again soon