Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property
Riverwalk hotel with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Relax in our spacious lobby, featuring a comfortable seating area with sofas and armchairs.
Relax by the pool surrounded by palm trees and lounge chairs.
Enjoy a serene view of the water and cityscape from this stylish living room.
Stroll through the hotel's elegant corridors, lined with comfortable chairs and white curtains.
Enjoy socializing and dining at this stylish bar with a long countertop and comfortable seating.

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping
  • Breakfast available
  • Pool

Explore the area

Map
1515 Prudential Dr, Jacksonville, FL, 32207
  • VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Daily's Place
    ‪4 min drive‬
  • EverBank Stadium
    ‪5 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪23 min drive‬

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Room options

Room, 2 Queen Beds, River View (Partial River View)

7.2 out of 10
Good
(10 reviews)
  • 396 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(64 reviews)
  • 396 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 Bedroom (Partial Water View)

7.0 out of 10
Good
(11 reviews)
  • 797 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed

8.8 out of 10
Excellent
(108 reviews)
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, River View (Partial River View)

9.2 out of 10
Wonderful
(14 reviews)
  • 396 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Pool View

  • 396 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Pool View

8.6 out of 10
Excellent
(10 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 Queen Bed, River View

8.0 out of 10
Very good
(7 reviews)
  • 398 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

  • 396 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Jacksonville

Located in Downtown Jacksonville within a short walk of Baptist Medical Center Jacksonville, Southbank Hotel by Marriott Jacksonville Riverwalk is within 2 miles (3 km) of other popular sights such as VyStar Veterans Memorial Arena. This 322-room hotel welcomes guests with a restaurant and conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Baptist Medical Center Jacksonville - 10 min walk - 0.6 miles
  • Florida Theatre - 15 min walk - 0.8 miles
  • VyStar Veterans Memorial Arena - 3 min drive - 1.5 miles
  • Daily's Place - 4 min drive - 1.9 miles
  • EverBank Stadium - 5 min drive - 2.1 miles

Getting around

  • Riverplace Station - 5 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 23 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬7 min walk
  • ‪La Nopalera San Marco - ‬9 min walk
  • ‪Morton's The Steakhouse - ‬19 min walk
  • ‪V Pizza - ‬6 min walk
  • ‪The Bearded Pig - ‬5 min walk

About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

Riverwalk hotel with a fitness center and a 24-hour business center
At Southbank Hotel by Marriott Jacksonville Riverwalk, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Valet parking is offered for USD 22.00 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a conference center, a 24-hour business center, and express check-in.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Coffee makers, free weekday newspapers, and free local calls are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Conference center (39,425 square feet of space)

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from March 31 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Front desk
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
  • 2 total (25 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 11 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 10.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 10 for children
  • Uncovered self parking fee: USD 16.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Frequently asked questions

Is free cancellation available at Southbank Hotel by Marriott Jacksonville Riverwalk?

Southbank Hotel by Marriott Jacksonville Riverwalk offers free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Southbank Hotel by Marriott Jacksonville Riverwalk?

As of Jul 16, 2025, prices found for a 1-night stay for 2 adults at Southbank Hotel by Marriott Jacksonville Riverwalk on Jul 25, 2025 start from $126.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Southbank Hotel by Marriott Jacksonville Riverwalk?

This hotel is situated in Downtown Jacksonville, just steps from Jacksonville Historical Center, and within a 10-minute walk of Museum of Science and History and Friendship Park. You'll also find River City Marina and San Marco Theatre less than a mile away.

Is there parking available at Southbank Hotel by Marriott Jacksonville Riverwalk?

Yes, uncovered valet parking is offered for USD 22.00 per day with in/out privileges. Though parking is available on request, accessible parking is also available.

Does Southbank Hotel by Marriott Jacksonville Riverwalk feature a casino?

No, Southbank Hotel by Marriott Jacksonville Riverwalk doesn't have a casino.

Will I find an indoor pool at Southbank Hotel by Marriott Jacksonville Riverwalk?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

What amenities will couples enjoy at Southbank Hotel by Marriott Jacksonville Riverwalk?

This riverfront hotel offers plenty of amenities for couples including an outdoor pool, a bar, and a restaurant.

Does Southbank Hotel by Marriott Jacksonville Riverwalk have a hot tub?

No, there isn't a spa tub at this hotel.

Does Southbank Hotel by Marriott Jacksonville Riverwalk feature a restaurant that includes a breakfast menu?

Yes, Southbank Hotel by Marriott Jacksonville Riverwalk serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Southbank Hotel by Marriott Jacksonville Riverwalk allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Southbank Hotel by Marriott Jacksonville Riverwalk for a fee of USD 50.00 per accommodation, per night. The property also provides food and water bowls.

Does Southbank Hotel by Marriott Jacksonville Riverwalk have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Southbank Hotel by Marriott Jacksonville Riverwalk?

The closest major airport to Southbank Hotel by Marriott Jacksonville Riverwalk is Jacksonville, FL (CRG-Jacksonville Executive at Craig), which is 17.8 mi away (23 minutes by car). Another top airport is Jacksonville International Airport (JAX), which is located 15.6 mi away (21-minute drive).

Are there rooms with balconies at Southbank Hotel by Marriott Jacksonville Riverwalk?

Yes, some guestrooms at this hotel offer either a balcony or a patio where guests can enjoy river or pool views.

Does Southbank Hotel by Marriott Jacksonville Riverwalk host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Southbank Hotel by Marriott Jacksonville Riverwalk.

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 807 out of 1508 reviews
Rating 8 - Good. 326 out of 1508 reviews
Rating 6 - Okay. 173 out of 1508 reviews
Rating 4 - Poor. 108 out of 1508 reviews
Rating 2 - Terrible. 94 out of 1508 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Satyakumari, Raleigh

Business traveler
Liked: Cleanliness, staff & service, amenities
River walk was good.
Stayed 3 nights in Jun 2025

8/10 Good

Carlyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice water front property. Great experience
Stayed 2 nights in May 2025

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

jordan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We got there and when we went into the hotel room, we found bed bugs. They then Refused to refund us. I had to reach out to Expedia to get any money back. Never again
Stayed 1 night in Apr 2025

6/10 Okay

David

Liked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 1 night in Mar 2025

2/10 Terrible

Stephanie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Completely under staffed, no bellmen, ice machines all broken, could not get handicapped room, hotel ran out of water for 1 and 1/2 days. The worst hotel I have ever stayed in!
Stayed 6 nights in Apr 2025

10/10 Excellent

CARLOS, key biscayne

Stayed 2 nights in Mar 2025

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was very beautiful! Very clean, staff super friendly and helpful. Breakfast was great! $16 pricing was abnormal. I have stayed at 5 star hotels and have never had to pay for parking.
Stayed 1 night in Apr 2025

10/10 Excellent

Senen

Stayed 1 night in Apr 2025

4/10 Poor

Michael

Disliked: Property conditions & facilities, room comfort

Huge Disappointment

We were very disappointed. We booked here knowing I would be there all day while my spouse was at our daughter's baby shower. The webiste said (and still says) "Lunch" is served at both restaurants and for room service. Nope. NO food served after 11 until 4:00 p.m. There I am, no car, and no food all day (since I don't eat breakfast.) I asked front desk why there was no lunch even though it's advertised, and her reply was "ya, we just don't serve food anymore during those times. BUT there's food you can walk to down the street." I don't book there to walk down the street. THEN, the shower was SCALDING hot. No matter how I adjusted it, nothing but super hot. My wife loves hot showers, but she couldn't even use it. The first day i got no answer from room service. So I figured it was just a fluke. Next day, no enjoyable shower. Too hit. I had to "dip in" to make sure I got clean. The Pool area was also a disappointment. The chairs were ripping. No tables to put things on. No attendants asking if you need anything. No bar or snack shack for drinks. No pots with plants. And the pool "shack" was right behind the pool...making for a pretty ugly environment. The building is very dated, but ok for the city. Overall, pretty disappointed. If you have to spend the money, might want to reconsider and stay across the river.
Stayed 2 nights in Apr 2025

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Riverwalk
Stayed 1 night in Apr 2025

6/10 Okay

Dorene

Traveled with group
Liked: Room comfort
Disliked: Staff & service

Won’t Return

It took an hour and twenty minutes to get breakfast. It was not busy, just understaffed, which the entire place seems to be.
Stayed 1 night in Apr 2025

10/10 Excellent

Jaekook

Stayed 1 night in Apr 2025

6/10 Okay

Monica

Stayed 1 night in Mar 2025

4/10 Poor

Edward

Stayed 5 nights in Apr 2025

10/10 Excellent

Anil

Stayed 2 nights in Apr 2025

6/10 Okay

Kelly

Business traveler
A/C did not work well. Was very warm when I walked into the room and it took all night to cool down. I stayed in the first floor and it was very difficult to locate my room. I had to ask two seperate employees and they both just pointed around a corner. There was a conference going on so had to pass multiple conference rooms to find one small sign over the hallway with room numbers.
Stayed 1 night in Apr 2025

8/10 Good

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Deivid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice - updated with a nice bathroom and step in, large shower. Maid service was slow - very late in the p.m. before they ever got to our room. We just went to them for fresh towels. Riverwalk is nice but it needs some retail and more restaurants. Water taxi is great. Bartenders were very personable and efficient. Pool area could use some updating.
Stayed 3 nights in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Meh
Stayed 1 night in Mar 2025

10/10 Excellent

charles

Business traveler
Liked: Staff & service, amenities
Great
Stayed 1 night in Mar 2025

6/10 Okay

richard

Liked: Cleanliness
Parking could be better prices aren’t bad for parking but ultimately you parked in the cities parking lot
Stayed 1 night in Apr 2025

10/10 Excellent

barbara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed. The staff told us it was unsafe as we were checking in.
Stayed 1 night in Apr 2025