4/10 Poor
Bryan
Jul 17, 2025
Check-in time was slated to be 4 pm, but upon arriving at my room at 5:33 pm, housekeeping was still in the process of cleaning (picture attached.)
Location is not good. In a bad area of Atlantic City. You need to walk a significant distance to even get to a remotely decent area of the boardwalk at the Ocean Casino. The only on-site restaurant is closed on Tuesdays & Wednesdays. They don't offer any coffee in the lobby. Only one coffee pack provided in the room which makes 1 cup of coffee. Called housekeeping, and they refused to provide any extra coffee packs. I then saw a couple housekeeping staff in the hallway, and they gladly gave me a few packs after I asked. The value for your money here is just not great.
We did attempt contacting the hotel through Orbitz customer service about a partial refund as hotels normally always charge an early check-in fee, but they refused. Hopefully they will be able to improve on that customer service, and would be a good idea to have your restaurant on the 6th floor always open for breakfast.
Bryan
Stayed 2 nights in Jul 2025