I found a used vape cartridge on the floor of my suite (#24071) as soon as I walked in and a stain on the couch. Cleanliness was nonexistent. But the amenities and suite upgrade was still very nice.
We tried checking in at 7 PM our room was not available they finally got us a room at 10:45 but it wasn’t the room that we had paid for the first room they put us in was very dirty sheets were dirty and nasty they still charged us a Resort fee for both nights even though we didn’t get to check into our room till 10:45 PM the first night and there wasn’t anything to use we went to look at the pool we were going to pay to go to the pool but the pool was so filled and the Jacuzzi was so overloaded that we decided not to go
Very nice
N/a
Easy check in process, very clean and aafe environment. Loved the location of my room and Harrahs pool is simply amazing
Reserved as king non smoking at the laguna tower online. Was told at check in one was not available. Was told to wait and was then told that they would find me one at the other tower. Agent went to the back and said good news I have one for you. I asked that the room have a bathtub as was requested and they said sure. In the end I got the lacuna tower I initially booked but the bathroom had no bathtub and there was no remote. Had to call up and did not get one to the room until 3-4 hours later. Just not what I expected. Also requested a card while gambling. Dealer told me to go to two other pits to request one which I did and because of that I did not get any credit for the gambling I did prior to getting the run around
The room was very clean.
Renovations in need. Only thing renovated in the supposedly renovated room I had was the tv. I paid for resort fees but had to buy own linen and cleaning supplies to feel a bit comfortable
Nothing at this time
Nothing unique. Check in and out process is horrible. The room we reserved were all taken so we had to get a different room. The room carpet was dirty. The hotel rooms need a complete Renovation. Harrahs can afford to do better. Bad experience for us all around.
We were downgraded from the room we booked!
Comfortable everything else expensive had to go outside the area for food and ect , otherwise I enjoyed
I didn’t like the long ones and broken kiosk machines to check-in. I missed an important Zoom meeting due to the confusion. When we finally retrieved one room from the kiosk, it told us to see a service rep. We had to then join the line. Too much confusion!!!
good
Reserved and paid for a waterfront room in advance, was given a room below the level what I paid for because the waterfront was not available although I paid and reserved in advance. Would of thought we would of been given more than a measly 2 towels from start since the hotel was low on staff, room cleanings were non-existent even after special request. Got locked out of our room one day, thankfully the gentleman at the desk reprogrammed new cards for us. Left a day earlier than what was paid for. Disappointing to say the least.
Room was clean. Check in was absolutely too long though, and booked way ahead
Resort fee did not include the use of the pool or hot tub. Checkin and check out waits were extreme if you did not use the automated checkin/checkout. Half of the automated checkin/checkout kiosks were out of service.
Great room for the price. Lots to do. Pool is amazing!
Horrible lines to check in. Four nights with no housekeeping, disgusting! A very duty deli on the lobby, charging four dollars for a small bottle of water!! Staff basically lied when you asked for anything they would say sure, but nothing ever was delivered! .Being on hold for nearly a half hour anytime you called the front desk. In closing... I wouldn't go back even if they paid me!!
Harrah's Resort Atlantic City places you next to Harrah's Atlantic City Casino and within a few miles (5 km) of other popular attractions like Atlantic City Historical Museum. This 2590-room, 4-star resort welcomes business and leisure travelers with 2 indoor pools, a casino, and a restaurant. It's connected to the convention center in central Atlantic City and also close to Atlantic City Aquarium and Absecon Lighthouse.
Sit down for a leisurely bite to eat at the onsite fine-dining restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés. Start each morning with cooked-to-order breakfast, available for a fee from 8:00 AM to 1:00 PM.
All 2590 rooms provide free local calls, safes, and ironing boards. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Rooms also include desks. Housekeeping is available on request.
Guests of Harrah's Resort Atlantic City have access to 2 indoor pools, a casino, and a nightclub. Parking is available for USD 10 per stay (USD 25 per stay for valet parking), and there's also a free beach shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a children's pool, a 24-hour gym, and a sauna.
I found a used vape cartridge on the floor of my suite (#24071) as soon as I walked in and a stain on the couch. Cleanliness was nonexistent. But the amenities and suite upgrade was still very nice.
We tried checking in at 7 PM our room was not available they finally got us a room at 10:45 but it wasn’t the room that we had paid for the first room they put us in was very dirty sheets were dirty and nasty they still charged us a Resort fee for both nights even though we didn’t get to check into our room till 10:45 PM the first night and there wasn’t anything to use we went to look at the pool we were going to pay to go to the pool but the pool was so filled and the Jacuzzi was so overloaded that we decided not to go
Very nice
N/a
Easy check in process, very clean and aafe environment. Loved the location of my room and Harrahs pool is simply amazing
Reserved as king non smoking at the laguna tower online. Was told at check in one was not available. Was told to wait and was then told that they would find me one at the other tower. Agent went to the back and said good news I have one for you. I asked that the room have a bathtub as was requested and they said sure. In the end I got the lacuna tower I initially booked but the bathroom had no bathtub and there was no remote. Had to call up and did not get one to the room until 3-4 hours later. Just not what I expected. Also requested a card while gambling. Dealer told me to go to two other pits to request one which I did and because of that I did not get any credit for the gambling I did prior to getting the run around
The room was very clean.
Renovations in need. Only thing renovated in the supposedly renovated room I had was the tv. I paid for resort fees but had to buy own linen and cleaning supplies to feel a bit comfortable
Nothing at this time
Nothing unique. Check in and out process is horrible. The room we reserved were all taken so we had to get a different room. The room carpet was dirty. The hotel rooms need a complete Renovation. Harrahs can afford to do better. Bad experience for us all around.
