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Hyatt Regency Jersey City on the Hudson

4.0 out of 5.0

Hyatt Regency Jersey City on the Hudson

4.0 out of 5.0

Recent guest reviews

The check in was horrible! We arrived at 3 pm, a little early (check in time was 4 pm). We were told to wait in the lobby and we will get a text message once the room was ready. The front desk staff was not very courteous, did not smile at all. We waited for 1 hour. At 4 pm, we checked if the room was ready and was told it’ll take another 30 mins. So we decided to take a stroll. We came back after 30 mins since we had not gotten any text message yet. We still did not have a room and was told “We are very busy due to the holidays” (we arrived on July 5). I’m sure they know it was going to be busy. They should’ve assigned more staff to clean the rooms on a busy holiday! The check in time is at 4 pm and guests expect the room to be ready by that time. In the first place, if they know they’re busy and the rooms will not be ready for hours, they should inform guests right when they check in so guests are not wasting their time waiting! We could have done other things while waiting for a couple of hours! Finally gave us a room when I questioned their service! Then that same night, I requested for 3 additional pillows (we were 4 in the room and only had 4 pillows). I called twice that night and again was told “We are busy so please wait a while.” Guess what? Nobody came!!!! We left the hotel room the next day and came back at 3pm. Still no pillows and the room has not been cleaned! Luckily I saw the housekeeping supervisor and complained about the service. VERY DISAPPOINTED GUESTS!!

Views are fantastic. Clean, safe, comfortable. Good value

Everything was great. Very clean, very friendly staff and great food.

Good location and nice view, but, room condition is long overdue for remodeling.

Amazing customer service. So apprectrd it upon a late being arrival.

Easy check in and easy check out. Great bar and great bartender! Great check out!

The bartender a the hotel bar was awesome! Very interactive and fun to chat with.

Nice place with a great view! The staff was friendly and helpful

Wonderful people, clean with a fantastic view of lower Manhattan.... well worth the cost Thanks!

Love the long sofas in the king rooms. Very clean rooms with great view

The best place to stay with amazing Manhattan view across Hudson River.

2 Exchange Place Jersey City NJ

Hotel highlights

  • Steps from Colgate Clock
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Marina

Located in Downtown Jersey City, Hyatt Regency Jersey City on the Hudson is adjacent to Colgate Clock and within a mile (2 km) of other popular sights like Newport Mall. This 350-room, 4-star hotel has a marina along with an indoor pool and a 24-hour fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11 AM.


Rooms

Guests can expect to find 37-inch an LCD TV with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and the bathroom offers a hair dryer. Other standard amenities include an iPod dock, a refrigerator, and a coffee maker.


Property features

At Hyatt Regency Jersey City on the Hudson, guests enjoy a marina, an indoor pool, and a 24-hour fitness center. Valet parking is available for USD 50 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed, Accessible (SHOWER)

King 1 | Sleeps 3

Room, 2 Double Beds, City View

Full 2 | Sleeps 4

Room, 1 King Bed, City View

King 1 | Sleeps 4

Business Plan

Full 2 | King 1 | Sleeps 4

Guest reviews for Hyatt Regency Jersey City on the Hudson

Everyone (19) Couples (37) Business (7) Family (26) Other (7) Friends (3)
5
Everyone

By on Jul 8, 2019

1
Family with small children Families

The check in was horrible! We arrived at 3 pm, a little early (check in time was 4 pm). We were told to wait in the lobby and we will get a text message once the room was ready. The front desk staff was not very courteous, did not smile at all. We waited for 1 hour. At 4 pm, we checked if the room was ready and was told it’ll take another 30 mins. So we decided to take a stroll. We came back after 30 mins since we had not gotten any text message yet. We still did not have a room and was told “We are very busy due to the holidays” (we arrived on July 5). I’m sure they know it was going to be busy. They should’ve assigned more staff to clean the rooms on a busy holiday! The check in time is at 4 pm and guests expect the room to be ready by that time. In the first place, if they know they’re busy and the rooms will not be ready for hours, they should inform guests right when they check in so guests are not wasting their time waiting! We could have done other things while waiting for a couple of hours! Finally gave us a room when I questioned their service! Then that same night, I requested for 3 additional pillows (we were 4 in the room and only had 4 pillows). I called twice that night and again was told “We are busy so please wait a while.” Guess what? Nobody came!!!! We left the hotel room the next day and came back at 3pm. Still no pillows and the room has not been cleaned! Luckily I saw the housekeeping supervisor and complained about the service. VERY DISAPPOINTED GUESTS!!

By on Jul 7, 2019

5
Everyone

By on Jun 15, 2019

5
Everyone

By on Jun 4, 2019

5
Everyone

By on Apr 6, 2019

5
Business Business Travelers

Views are fantastic. Clean, safe, comfortable. Good value

By , from Hercules, CA on Mar 22, 2019

2
Everyone

By on Mar 4, 2019

4
Everyone

By on Feb 20, 2019

5
Partner Couples

Everything was great. Very clean, very friendly staff and great food.

By on Feb 13, 2019

3
Everyone

Good location and nice view, but, room condition is long overdue for remodeling.

By , from New England on Feb 11, 2019

Hyatt Regency Jersey City on the Hudson

2 Exchange Place, Jersey City, NJ 07302
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.