Waiting for the buffet to reopen
amazing hotel
TOO FAR TO OUR ROOM. SHEETS HAD HOLES. LIMITED EATING FACILITIES.NO MAID SERVICE,
Checked in on Friday, the receptionist was not welcoming. She seemed to be rushing. I had to ask questions about any promotions and she rushed every answer unpleasantly. Our room had no heat. The toilet got clogged. We made numerous calls for Maintenance and the plumber. Then our calls were being ignored. We ended up calling security to help us out. Then we called housekeeping for more blankets at 3am. The conditions were corrected eventually. Our room only had a student desk, tv and refrigerator. No dresser. It seemed like they segregated the less welcoming tenants on the West wing. I’ve noticed the difference when waiting for my vehicle from Valet.
very enjoyable stay. Large room with a great view. Easy boardwalk access.
Kiss Kiss night club was lit and the music was on point...
Really bad experience with costumer service. Keys to open door room really old system and terrible. I have two change the key twice and wait 40 min to get new ones. Front desk manager with nasty attention. I chose this hotel bc was connected with Caesar Vegas but nothing to compared. Tropicana needs to improve how service a costumers and what they needs it’s.
I wasn't aware of my check out procedure. Rules were not totally clear. I attempted to check out in the West Tower. I was not able to do that. And, No one was available at the front Desk for assistance. I had to call to verify my check-out status. I wished a Person was available in the West Tower to Assist!!
It was an amazing place to stay, even though it was an overnight stay it was amazing
It was my first time staying at a casino property. Everyone was very nice and the room was newly updated. It was a good weekend.
You can tell the property has been used heavily. Could not find a vending machine that worked.
The hot water was out for hours and the heat was barely warm at the highest setting and it was 25 degrees outside.
Great place. First time in town. Very happy with the Tropicana. Our Havana tower room was very nice and clean. Would definitely stay again.
I liked the kios check in. I didnt like how dark and cold my room was. They had on the air in the middle of winter. It took 3 hours for them to come and check. Another hour to bring ash tray and extra blankets
I booked my room at 7:20pm got there around 9:45 and they claim I didn’t have any reservations and I should just “wait it out” . Contacted Orbitz and they said they resent my confirmation. Waited again and was told it didn’t come through . Finally one of the nice ladies at the counter seen me waiting for hours and got their manager to then manually pull my confirmation from their email then I was finally able to check in , waited for 3.5 hours when all the staff had to do was get their manager from the beginning , the first 2 ladies act like they couldn’t help me out like I didn’t make reservations. I’ve never experienced this before and wouldn’t recommend this hotel to anyone.
We stayed in the north tower, so those rooms could be updated but overall the property is nice, offers a lot to do, and we had a great time.
Very good
Tropicana Atlantic City places you next to Tropicana Casino and within a 5-minute walk of other popular sights like Atlantic City Boardwalk. This 2379-room, 3.5-star resort has a full-service spa, a casino, and 13 restaurants.
Enjoy dining at Chelsea Five Gastropub, one of 13 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 2 coffee shops/cafes.
All 2379 rooms provide refrigerators, free local calls, and safes. Guests can expect 36-inch TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Ironing boards are also included.
Guests of Tropicana Atlantic City have access to a full-service spa, a casino, and a nightclub. Valet parking is available for USD 30 per stay. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include an indoor pool, conference space, and a business center.
Waiting for the buffet to reopen
amazing hotel
TOO FAR TO OUR ROOM. SHEETS HAD HOLES. LIMITED EATING FACILITIES.NO MAID SERVICE,
Checked in on Friday, the receptionist was not welcoming. She seemed to be rushing. I had to ask questions about any promotions and she rushed every answer unpleasantly. Our room had no heat. The toilet got clogged. We made numerous calls for Maintenance and the plumber. Then our calls were being ignored. We ended up calling security to help us out. Then we called housekeeping for more blankets at 3am. The conditions were corrected eventually. Our room only had a student desk, tv and refrigerator. No dresser. It seemed like they segregated the less welcoming tenants on the West wing. I’ve noticed the difference when waiting for my vehicle from Valet.
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Tropicana Atlantic City
very enjoyable stay. Large room with a great view. Easy boardwalk access.
Thank you for the great review. We hope you'll come back for another wonderful time soon!
Kiss Kiss night club was lit and the music was on point...
Thank you for the great review. We hope you'll come back for another wonderful time soon!
Really bad experience with costumer service. Keys to open door room really old system and terrible. I have two change the key twice and wait 40 min to get new ones. Front desk manager with nasty attention. I chose this hotel bc was connected with Caesar Vegas but nothing to compared. Tropicana needs to improve how service a costumers and what they needs it’s.
Thank you for sharing your feedback, Jefferson. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Tropicana Atlantic City
I wasn't aware of my check out procedure. Rules were not totally clear. I attempted to check out in the West Tower. I was not able to do that. And, No one was available at the front Desk for assistance. I had to call to verify my check-out status. I wished a Person was available in the West Tower to Assist!!
We appreciate you taking the time to provide your feedback, Lorraine. Your comments have been shared with the appropriate team for their input and attention.
It was an amazing place to stay, even though it was an overnight stay it was amazing
Thank you for your spectacular review, Cesar. We are thrilled you enjoyed all that Tropicana Atlantic City has to offer and hope to welcome you for another great visit very soon.
It was my first time staying at a casino property. Everyone was very nice and the room was newly updated. It was a good weekend.
Thanks for your review. We appreciate you!
Our apologies for your poor experience, Robert. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.