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This was the smallest family room, with the smallest beds I have ever seen. There were four of us in the room, 2 adults and 2 children, and it was ridiculously cramped. The sofa bed touched the double bed, which almost touched the wall, leaving a narrow path only wide enough for one person to walk around the beds. Add in four suitcases and it was ridiculous. There were only two glasses, 2 mugs, and one dirty teaspoon in the room. I went down to reception to ask for another couple of teaspoons, explaining that there was only one dirty one in the room, and the receptionist didn't even apologise. Clearly these hotels aren't set up for families. They either need to have some bigger, or even adjoining rooms, or stop advertising and taking family bookings.
When we arrived to check in the lift was out of order and had to struggle up the stairs, no offer of help from the staff. The room was clean and the beds were very comfortable. We had breakfast across the road at Weatherspoons. The hotels location was excellent for the town centre.
Lovely large room, staff were very friendly. Short walk to centre situated in quiet street. Wetherspoons close by if you want a cheap meal. I opted to eat in the hotel, plenty of choice on menu. Would stay there again.
We had a great time staying when we visited York, the hotel is small but cosy,located in a quiet street about a 10 minute walk to the city centre. The hotel is spotlessly clean and the breakfast buffet is very good,the staff are wonderful,nothing was too much trouble and they went out of their way to ensure we had a lovely stay, especially Jade at reception. We will definitely be staying here again 😁
We stayed here last Sat night. We had made the booking at the beginning of August so got a ‘deal’ that included breakfast. Although I still think it was expensive at £182 for one night. The room was clean and pleasant. It had a double bed, with 4 large pillows. A square glass shelf each side, rather than bed side cabinets. There didn’t appear to be a clock, but we had taken a travelling clock with us, so it didn’t matter. There was a wall mounted TV facing the bed. The desk unit had a lamp and phone, coffee machine with 4 coffee capsules. There was 2 USB sockets, along with spare standard UK 3 pin sockets. The desk base unit housed a kettle with instant coffee, tea bags, sugar and 6 individual semi skimmed milk pots. There was a chair with the desk, as well as a large sofa. What appeared to be a tall wardrobe was actually sub divided into compartments. There was 7 clothes hangers, but very restricted hanging length, because the Safe was in the way. The cupboard also contained a small ironing board with iron. One of the lower drawers contained the hairdryer. There was however 3 wall pegs in the ‘hall’ area, which allowed coats to be hung up. Useful if you’re arrived in the rain. Pity they were placed above the full length mirror! The shower room was clean and attractive. The large shower with a fixed detergent dispenser on the wall. The shower control bar was straightforward to use. The left hand end is turned away from you, to turn the water on. While the right hand end increase the water temperature when turned away from you. The wash hand basin was fitted into a long attractive top, with a full width wall mirror above it. There was an individual sized bottle of shampoo /conditioner, and hand/body lotion. There was no hand wash dispenser, but instead a tiny tablet of soap. There was 2 large towels and 2 hand towels. There was free WiFi which only needed ones email address, to down load messages. The hotel restaurant is only used for breakfast. There was a good choice of both hot and cold food, all self service, apart from the tea and coffee, which the staff serve to your table. There’s certainly no excuse to go away hungry! Food is available during the day, from the bar. Looking at the menu in our room, there was a good choice of starters. The main meals consisted of 2 different pizzas, steak, ale and mushroom pudding, burger and 2 vegetarian meals. There’s also 4 kids meals and 4 desserts. The prices looked average. Rather than eating in the bar, we decided to take a walk into town and ate out for our evening meal. Our main problem with the hotel was car parking. We didn’t realise that this hotel doesn’t have its own car park. We only discovered this after driving around the block, getting into a panic, trying to find it. We eventually parked ( illegally) outside the hotel and I dashed into reception to ask where the car park was. I was told to find the Q Park at the Barbican and given a small map. Although this was only 5 mins walk away, actually driving there, on a busy Sat afternoon was stressful, as we don’t know this area and got stuck in the wrong lane. Also carrying our suitcase and other belongings, between the hotel and public car park was inconvenient, especially as we are in our 70s. On entry to the Q car park, The barrier control machine instructed us to show our contactless credit card to raise the barrier. After doing this, we were NOT issued with a ticket and couldn’t find anyone to ask. I’m still not sure how we would have driven into the car park, without using our credit card. The machine was very misleading. We later found an alternative ticket machine inside. Had we used this one when we first arrived, we could then have used the ‘ hotel discount’ card that we were LATER given from the hotel Reception. I believe we would have saved 10 to 20% of the extortionate £14 parking fee that we ended up being charged. This is the fee for 24 hrs parking. We were parked for under 18 hrs. We will certainly double check that future hotels definitely have their own free car park, adjoining the hotel and avoid ones that don’t.
We had a block booking for a hen weekend. I shared a a room with 2 friends, we were charged £72 each for the room , this did not include breakfast and the hospitality tray was very sparse consisting of 2 decaf coffee sachets one normal sachet and 3 teabags , there was hairs in the shower and I had to sleep on a bed settee which obstructed movement in the room . I felt this was a prime example of rip off Britain when to can get a holiday abroad including the flights for a similar price.
The staff at this hotel were really nice and helpful. But unfortunately the hotel itself needs upgrading in today’s market. The carpet in the room we had was knackered. And small tiles used for the bathroom floor is a no, in an overused space. Hard to clean properly in a short time. The bed, sheets, furniture, and tv, were all ok. An average stay, but expensive.
Booked into this hotel as a group of 6 people. Service was poor and situation re parking was a nightmare, staff really didnt seem to care. Room was good and bar and barstaff were very good. Shame the check-in staff were so poor. Not at all what I expect from Holiday Inn, maybe this one should be a Holiday Inn Express. Worst of all its too expensive. Wont be revisiting.
As a couple we needed to book a hotel in York for one night only. The Holiday Inn seemed to fit the bill but was extremely pricey. (I have a room booked at the Premier Inn London Kings Cross in Feb. for less than half the price of the Holiday Inn). The location was fine as we did not need to visit the city itself. The hotel is a decent 3 star, clean and contempoary with possibly the slowest lift in York. The bedroom, twin beds is small, a decent bathroom with shower but showing signs of age. The beds and bedding were acceptable, lighting fine and coffee and tea making facilities available. Wall mounted TV and a room safe along with an iron completes the room. The hotel has 5 floors and we had a restricted view of the Minster. Reception and staff were good and there is a small bar serving drinks and snacks in reception itself. The furniture and seating is modern, uninviting and uncomfortable. My wife and a companion both had to move because of the less than user friendly seating of the settees and some chairs. A buffet breakfast, standard fare was fine along with the usual cereals, fruit, Danish, toast, cheese and ham options. Staff were attentive and on hand to help out. The hotel does not have on site secure parking but this can be found close by at the secure Barbican car park, about a 4 min. walk from the hotel. a phone call for help from the car park to the hotel resulted in very helpful directions from reception. The car parking was £14.00 for 24 hrs but asking the hotel to provide a discount card results in an impressive £4.20p discount on payment at the machine. Take plenty of coins. All in all a decent one night stand hotel but expensive.
We stayed here for one night as my son wanted to explore some of the amazing places in York. The hotel was really nice and clean. The only down side was the view as we over looked the bins. We didn't spend alot of time in the hotel as we had planned activities in the center. The hotel location was ideal it was walking distance from everything. Would reccomend this hotel to anyone wanting to go to York in the future.
Holiday Inn York City Centre is adjacent to popular attractions such as York Castle Museum and Clifford's Tower. This 100-room, 3.5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7 AM to 10:30 AM.
Guests can enjoy an LCD TV and stay connected with free WiFi. The bathroom offers hair dryers and designer toiletries. Other standard amenities include a coffee maker, a phone, and a desk.
At Holiday Inn York City Centre, guests have access to free WiFi in public areas, coffee in a common area, and free newspapers. Offsite parking is offered for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include laundry facilities and a TV in a common area.