We enjoyed our stay very much. All the staff were friendly and they made sure you were taken care of. My wife and boys enjoyed all the activities, it's a great family hotel. The food was good, and we liked the themed dinners. If your going to travel to Playa Del Carmen, I recommend this hotel.
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Great, quiet location. Staff is nice and accommodating. Room was clean and the showers were awesome. The beach is beautiful and is cleaned of seaweed most mornings. The hotel grounds were well-kept with quite the amount of greenery to make it feel like you were in the jungle. My friend and I stayed in the the portion closest to the beach and the walk was quite doable. My only con about the resort was the food for lunch and dinner. The food was somewhat bland and mediocre. Breakfast options were great! I would recommend if you are able to get a good deal, however, I would not pay full price because the food is not that impressive.
I just got back from 6 days in paradise! I took my mom for Mother's Day and we'll never forget this trip. I do not have one single complaint. If there are bad reviews, it's because people have unrealistic expectations or there were underlying circumstances. First of all, the staff was so accommodating and made us feel so welcome. They really made the trips so enjoyable. The grounds are absolutely beautiful and the beach was one of the most beautiful beaches I've ever seen. The food was good. Even the buffet (which we only ate at once). I'm a gluten-free vegetarian and didn't go hungry. Every place had more than 1 or 2 options for me to choose from. The Terrace was our favorite! It alone is worth the upgrade to Privileged. There are a lot of resorts to choose from and I'm so glad I choose this one. Do yourself a favor and book here! I'll be back! Also, Expedia/Orbits sent us up a tray of chocolate and fruit on our last day to say thanks! Bonus point.
Enjoyed the beach and villa size, clean resort. Food options are somewhat limited.