It was great
We (group of friends) selected this hotel for our girls trip, and it was wonderful! The resort fees are worth it. Everyday my group and I went to the rooftop bar to grab some drinks and a quick bite. The spa was also incredible. You have the option of inviting the masseuse to your room, poolside or in the lovely garden. The hotel is also located in a convenient area. The beach clubs and a few cenotes are near. A pharmacy, a place to exchange money and numerous restaurants are adjacent to this property. My favorite thing was the staff and how they were so professional and accommodating, especially ENRIQUE. Highly recommended!
If you are looking for a perfect stay in Tulum that is close to the beach clubs/ Zona Hotelera but also in the center of the City, this is the hotel for you. Very clean, wonderful staff, amazing food and drinks, AC, hot water, safe box, mini fridge, private toilet.. all the amenities you would hope to have in a hotel but not commonly available in the hotels in tulum. I chose this hotel after reading dozens (about 100) of reviews and what a great choice I made. Honestly this hotel is a gem, it truly exceeded my expectations and that’s no easy feat. I can only hope it doesn’t change because I can’t wait to go back! Congratulations to their management team!
The staff was friendly and helpful. The hotel was clean but the floors in our room were sticky. I think the stickiness was caused by whatever they used to clean the floors. We lost power and as a result we did not have water in our room one morning. The power came back immediately but we did not have water most of the morning. We were told it would be back in 30 minutes to an hour. It was much longer and our plans were delayed because of it. When the water finally came back, the cold water was dirty and brown. We spoke to the manager and he said there was nothing he could do about it. It was Tulum.
Great hotel, location, and staff. Recommend!
Tulum National Park is within a 5-minute walk of Aloft Tulum while other popular sites like Tulum Mayan Ruins are within a few miles (5 km). This 140-room, 4-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour gym.
Enjoy dining at W XYZ Restaurant, one of 2 onsite restaurants. You can sip a beverage at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:00 AM.
55-inch LCD TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include minibars, coffee makers, and safes.
Guests staying at Aloft Tulum enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. Self parking is available for USD 15 per day. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
It was great
We (group of friends) selected this hotel for our girls trip, and it was wonderful! The resort fees are worth it. Everyday my group and I went to the rooftop bar to grab some drinks and a quick bite. The spa was also incredible. You have the option of inviting the masseuse to your room, poolside or in the lovely garden. The hotel is also located in a convenient area. The beach clubs and a few cenotes are near. A pharmacy, a place to exchange money and numerous restaurants are adjacent to this property. My favorite thing was the staff and how they were so professional and accommodating, especially ENRIQUE. Highly recommended!
Fue un placer! Gracias por sus comentarios
If you are looking for a perfect stay in Tulum that is close to the beach clubs/ Zona Hotelera but also in the center of the City, this is the hotel for you. Very clean, wonderful staff, amazing food and drinks, AC, hot water, safe box, mini fridge, private toilet.. all the amenities you would hope to have in a hotel but not commonly available in the hotels in tulum. I chose this hotel after reading dozens (about 100) of reviews and what a great choice I made. Honestly this hotel is a gem, it truly exceeded my expectations and that’s no easy feat. I can only hope it doesn’t change because I can’t wait to go back! Congratulations to their management team!
Dear Ms. Natalie,On behalf of the entire hotel team, I want to thank you for sharing YOUR EXPERIENCE.It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with ALL THE TEAM to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Paola PenaFront Office ManagerTUYALfom@alofttulum.com52 2299334376
The staff was friendly and helpful. The hotel was clean but the floors in our room were sticky. I think the stickiness was caused by whatever they used to clean the floors. We lost power and as a result we did not have water in our room one morning. The power came back immediately but we did not have water most of the morning. We were told it would be back in 30 minutes to an hour. It was much longer and our plans were delayed because of it. When the water finally came back, the cold water was dirty and brown. We spoke to the manager and he said there was nothing he could do about it. It was Tulum.
Thank you very much for sharing your experience at Aloft Tulum. We appreciate your taking the time to advise us of your dissatisfaction, it helps us improve to meet your exceptation.The Aloft Tulum is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Again, please accept our sincere apologies. We look forward to welcoming you back in an effort to provide you the level of service you expect from us.
Great hotel, location, and staff. Recommend!
Thank you!!! Please, if you come back, don´t forget to stay with us again.
Thank you very much for sharing your experience at Aloft Tulum. We hope to see you back soon!
Thank you very much for your feedback and giving us the opportunity to have you at home. Please give us the opportunity to host you againBest regards and Merry Christmas