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Aloft Tulum

4.5 star property

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2 restaurants, breakfast served
Property video
Lobby
Lobby
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Av Coba Sur mz 5 L 1, Region 14, Tulum, ROO, 77760
  • Place, Jaguar Park
    ‪2 min walk‬
  • Place, Hunab Lifestyle Center
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪47 min drive‬

Room options

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About the neighborhood

Tulum

Located in Zama within 2 miles (3 km) of Tulum National Park, Aloft Tulum is within a few miles (5 km) of other popular sights such as Tulum Mayan Ruins. This 140-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour gym.

What's nearby

  • Jaguar Park - 2 min walk - 0.1 miles
  • Hunab Lifestyle Center - 2 min walk - 0.1 miles
  • Tulum National Park - 3 min drive - 1.8 miles
  • Dos Aguas Park - 3 min drive - 1.1 miles
  • Hospital de Tulum - 5 min drive - 1.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • ‪Jasmine - ‬15 min walk
  • ‪Carl's Jr. - ‬1 min walk
  • ‪Panza Tulum - ‬7 min walk
  • ‪Siete Fuegos - ‬4 min walk
  • ‪La Regia Tulum - ‬9 min walk

About this property

Aloft Tulum

Guests staying at Aloft Tulum enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. If you drive, self parking is USD 17 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 268 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a 24-hour business center.
55-inch LCD TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include minibars, coffee makers, and safes. Housekeeping is available on request.
2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (USD 17 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 25 for adults and USD 20 to 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ático Rooftop Bar & Loung
  • Re:fuel by Aloft
  • W XYZ Restaurant
  • WXYZ Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,170 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Grab bar near toilet (47 inches high)
  • Low-height electrical outlets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (25 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets (fees apply)
  • 2 total (40 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Fees

  • Service fee: USD 10 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 25 to 25 for adults, and USD 20 to 25 for children
  • Airport shuttle fee: USD 268 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 1 (roundtrip), (up to 17 years old)
  • Covered self parking fee: USD 17 per day
  • A pet fee will be charged
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Aloft Tulum caters to LGBTQ+ guests.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is free cancellation available at Aloft Tulum?

Aloft Tulum provides free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What's there to see close to Aloft Tulum?

This hotel is situated in Zama, just steps from Hunab Lifestyle Center and Jaguar Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is there parking available at Aloft Tulum?

Yes, secured parking is offered for USD 17 per day. An electric car charging station and wheelchair-accessible van parking are also available for guests.

Are there luxury amenities available at Aloft Tulum?

Yes, guests can indulge in luxuries such as 2 outdoor pools, 2 restaurants, and a poolside bar at this hotel.

Does Aloft Tulum include a casino?

No, Aloft Tulum doesn't have a casino.

Will I find an indoor pool at Aloft Tulum?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about Aloft Tulum?

There are plenty of amenities for couples at this hotel, including 2 restaurants, 2 outdoor pools, and a poolside bar.

Does Aloft Tulum have a hot tub?

No, there isn't a spa tub at this hotel.

Does Aloft Tulum have a restaurant that serves breakfast?

Yes, Aloft Tulum has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does Aloft Tulum allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Aloft Tulum for a fee, and the property also provides food and water bowls.

Does Aloft Tulum have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Aloft Tulum?

The closest major airport to Aloft Tulum is Tulum Intl. Airport (TQO), which is 27.9 mi away (46 minutes by car).

Are there rooms with balconies at Aloft Tulum?

Yes, some guestrooms at this hotel offer either a balcony and a deck/patio where guests can enjoy city and garden views.

Does Aloft Tulum have a wedding venue?

There are wedding services available at Aloft Tulum if that's in your vacation plans.

Aloft Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 306 out of 460 reviews
Rating 8 - Good. 104 out of 460 reviews
Rating 6 - Okay. 21 out of 460 reviews
Rating 4 - Poor. 14 out of 460 reviews
Rating 2 - Terrible. 15 out of 460 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities
Thank you everything was great .
Stayed 4 nights in Dec 2025

6/10 Okay

Nelson

Traveled with partner
On arrival the front desk staff checked us into the wrong room, leading us to walk into another persons space. No apologies were given just a whoops and a new card. Elevators don’t work half the time and when it does only one will get you to the floor with rooms. Front desk staff not friendly or accommodating. Tried to charge us 200 pesos in exchange for 4 quarters for laundry. No amenities in room, shampoo and conditioner empty and never filled. No condiments with coffee in room. Overall just not great!
Stayed 3 nights in Dec 2025

10/10 Excellent

Luis

Stayed 1 night in Nov 2025

10/10 Excellent

Ernesto

Stayed 1 night in Nov 2025

10/10 Excellent

Gino, San Diego

Stayed 3 nights in Nov 2025

8/10 Good

MARC

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was OK but breakfast .OMG worst ever.They don't make omelet .And they said we are busy . Busy for what ? It's breakfast .
Stayed 3 nights in Nov 2025

6/10 Okay

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel because it was supposed to have airport transport. It did not. I was also offered a promotion online but was told it was not available.
Stayed 1 night in Nov 2025

8/10 Good

Tyrone

Stayed 3 nights in Nov 2025

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and trendy hotel with a beautiful rooftop deck and infinity pool. The staff are friendly and the location is quite walkable. The one con is that the doors don’t seem to block out the sound that well
Stayed 5 nights in Nov 2025

10/10 Excellent

Vichit

Stayed 1 night in Oct 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry facility excellent. Breakfast ok, coffee needs to be better. Staff great. Rooftop awesome.
Stayed 1 night in Sep 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Good dinners but lacking overall

Checkin was slow. Dinner was great quality but few lunch options and pitifully few room service options. Room service also took 60 to 90 minutes. Pools are numerous but most were a bit crowded. Cocktails were generally not good, though some mocktails were tasty. Checkin and checkout were slow. Not an abundance of amenities or activities during the day
Stayed 1 night in Aug 2025

8/10 Good

Marcel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Katrina

Stayed 3 nights in Jul 2025

6/10 Okay

Vito

Stayed 3 nights in Jul 2025

8/10 Good

Carrington

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Kim

Stayed 6 nights in Jun 2025

10/10 Excellent

Laura-Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!!

We loved staying at Aloft Tulum. Great hotel, wonderful, rooftop pool, and within walking distance to everything we wanted to do. I would not recommend setting up your airport shuttle through them though. They didn’t show up for our ride to come home and we had to call a taxi at 4 AM.
Stayed 4 nights in Jun 2025

10/10 Excellent

Mélanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

BETSY

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 4 nights in May 2025

10/10 Excellent

Sahiba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean. Close to the city center and beach road. Would stay here again
Stayed 1 night in May 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff super nice and the location is great.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Antonio

Stayed 5 nights in Apr 2025

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