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Recent guest reviews

The property is beautiful. We especially loved the pool and the cabana beds that overlook the gulf. Rooms are great, gym does the job, we had an excellent treatment at the spa. Great staff in the spa. We also love our boy Elesio! He made every breakfast so fun. The food though was honestly really bad. Breakfast was tolerable. But the thought of eating another meal there our last night literally made me nauseous so we ordered Domino's. And it was amazing lol. Other bummer part was that the reception/management staff was standoffish at best, rude at worst. I'm sure they deal with a lot of characters, but we just felt hostility from them and it cast a shadow on the whole trip. We made the most of it, but I would never return to this resort.

Six of us spent three nights and it was a very relaxed and quiet setting. If you’re looking for a party scene this isn’t it but if you are just looking for tranquility give it a try. Food was ok, rooms were spotless, drinks were good. Pool was nice and everything was laid out nicely to where you didn’t have to walk a mile to get somewhere. I’d go back.

Food was pretty horrible

Smaller property and not too many people. A lot of room to spread out with small group and enjoy your time. Plenty of seats around the pool and alot of cabanas down by the water. Overall the stay was great. I read alot of reviews about the food not being great. I found alot of the food to be fantastic but some was a little light on flavor. I had to keep in mind that I was on someone else’s country and the way the prepare food is not the same as mine. I found alot of tasty meals once I started trying other things.

property was beautiful, location great, but the buildings all need new roofs. our room had bad mold smell

We loved the place, the customer service was superb ALL the servers in the restaurant, Conny and Edgar at the front desk, Santiago and his crepes!, and of course the housekeeping guys. We really enjoyed our time there, hope we can go back soon.

I loved the attentive service

Fantastic place for couples!!!

Great service. A bit outdated, food is okay but the service from staff was superb.

The hotel grounds are well maintained and beautiful. The staff is extremely kind. I really enjoyed how polite and attentive the staff was during the trip. The only reason for lack of stars is the room. We had a leak in our room the last night of our stay that flooded our bathroom.

I LOVED how they were extremely resourceful and used the earth to make it a beautiful resort! I also loved how there were villas with a few rooms in each one so it didn’t feel like you were in one big “resort” it made it feel a little more secluded and private.

The staff and service was excellent. Everyone was so friendly and nice and always on top of things. When we’d leave for excursions we’d come back to a clean room and personal touches like a heart on the bed or little desserts to snack on. Everything was really clean and the location is nice as it’s close to downtown and the beach. The food is not bad but it isn’t excellent all the time it really just depends on what you get and when you get it as the dinner menu rotates it’s theme every night and sometimes it’s delicious and other times it’s ok but it is not horrible like others say, just ok. The drinks are delicious and loaded! The atmosphere is nice but it would be nicer to have some form of entertainment, there really isn’t much except some wellness classes like yoga or water aerobics. This is a really great place to stay if you don’t plan on just being at the resort the whole time as there is so much to do around and the excursions sold on site are great. However if you need a place to stay and relax and be at all day and be entertained this might not be it depending on what you’re looking for out of your experience. Overall our experience was very pleasant and I would recommend it to my friends and family. The staff really was top notch!

I like the food they are generally decent and good. However I did not like the misleading advertisements include COVID testing onsite (not true) we had to go outside of the resort searching for Covid testing. Also has one restaurant not like the resort listed on their website.

OK so the actual hotel is absolutely gorgeous and it’s kept very neatly however you should know that there’s no access to the beach on the actual property furthermore the food is not so great even worse they served us raw steak not once but twice they also got nasty with us as if it was our fault part of the problem is none of them speak any English which station fix that we also had a power outage while we were there took them seven hours to repair on the other hand room service was really fast And it was nice that you’re able to use both the pool and the gym during the Covid you also can play volleyball and work out in the pool and there’s a girl that does yoga I got a massage at the spa it was probably one of the best massage ever gotten my life and very affordable so all in all I wanna say this hotel is 4 stars.Just a tip if you go see the ruins by the hotel do not listen to the man who will try and sell you a ticket for 70 bucks to skip the line and go on the boat we didn’t skip any line there was no one online LOL we got ripped off another thing if you’re going to do snorkeling how are you doing go to the Paradiso beach and book it directly there we only paid $30 a person which was a big difference compared to the hotels company wanting 120 LOL

I didn’t like that we could not use the beach. Room was dated and not clean. Jacuzzi was dirty.

Centrally located between the village, public beaches, and ruins. Free on-site parking. Free bicycle rental. COVID-19 temperature screening. Free daily morning yoga/stretching session. All inclusive option includes all meals, room service, alcoholic and nonalcoholic drinks. Main pool has a swim up bar. 4 small jacuzzi near main pool. Cabañas available away from the pool area. Daily afternoon water aerobics and volleyball in the pool. No direct access to beach - recommend to take free bicycle to Playa Paraíso - 10min bike ride. Food menu is the same for breakfast and lunch. Dinner menu varies daily. Menu is a la carte - no buffet aside from mini cereal boxes, yogurt and fruit. No top shelf liquor. Spa available at additional cost. Every Saturday night there is performance by the pool. Free Wifi available in Galería Bar which extends to the pool area and some rooms. Room has a king size bed, TV, mini fridge with soda and water, jacuzzi, double sink, closet, safe, standing shower. Overall great hotel! Would def return.

Carr Tulum Boca Paila Km 3.85 Tulum QROO

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Onsite dining
  • Spa

Located in Zona Hotelera, Kore Tulum Retreat and Spa Resort - Adults Only is within a 5-minute walk of Tulum National Park and within 15 minutes of other popular attractions like Las Palmas Public Beach. This 94-room, 4.5-star resort has private in-room spa tubs along with 2 restaurants and a full-service spa.


Dining

Free cooked-to-order breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. Enjoy dining at the resort's 2 onsite restaurants: Nirvana Restaurant specializes in international cuisine, and serves breakfast; lunch, or Specialties Shangri-la offers relaxing ocean views. Satisfy your hunger from the comfort of your room with room service.


Rooms

Guests can expect free WiFi and flat-screen TVs with satellite channels. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Other amenities include private spa tubs, free minibar items, and sitting areas.


Property features

Kore Tulum Retreat and Spa Resort - Adults Only features a full-service spa, karaoke, and an outdoor pool. You'll find limited parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this adults-only resort include a gym, 4 spa tubs, and a sauna.

Room options

Suite, Jetted Tub, Garden View

1 King Bed | 2 Twin Beds | Sleeps 3

Room, Hot Tub, Garden View

2 Double Beds | 1 King Bed | Sleeps 3

Guest reviews for Kore Tulum Retreat and Spa Resort - Adults Only

Everyone (33) Couples (17) Family (4)
4
Everyone

By on Mar 16, 2024

Review comment responded on Mar 19, 2024

Dear Margaret,Thank you very much for your kind rating! We look forward to welcoming you soon to your home.Regards

2
Everyone

By on Dec 18, 2023

1
Everyone

By on Sep 7, 2023

Review comment responded on Sep 29, 2023

Dear Gintu,Thank you for your rating. We invite you to complement your rating with any comments or experiences from your most recent stay. Best regards.

3
Friends

The property is beautiful. We especially loved the pool and the cabana beds that overlook the gulf. Rooms are great, gym does the job, we had an excellent treatment at the spa. Great staff in the spa. We also love our boy Elesio! He made every breakfast so fun. The food though was honestly really bad. Breakfast was tolerable. But the thought of eating another meal there our last night literally made me nauseous so we ordered Domino's. And it was amazing lol. Other bummer part was that the reception/management staff was standoffish at best, rude at worst. I'm sure they deal with a lot of characters, but we just felt hostility from them and it cast a shadow on the whole trip. We made the most of it, but I would never return to this resort.

By on Apr 13, 2023

Review comment responded on Apr 13, 2023

Dear Amy ,Thank you for sharing your experience with us. We are sorry to hear that the food did not meet your expectations and that the reception/management staff was not friendly. We appreciate your feedback and will take it into consideration to improve our services. We are glad that you enjoyed the pool, cabana beds, rooms, gym, spa treatment and our staff member Elesio. We hope that you will give us another chance in the future to provide you with a better experience.Regards

5
Friends

Six of us spent three nights and it was a very relaxed and quiet setting. If you’re looking for a party scene this isn’t it but if you are just looking for tranquility give it a try. Food was ok, rooms were spotless, drinks were good. Pool was nice and everything was laid out nicely to where you didn’t have to walk a mile to get somewhere. I’d go back.

By on Mar 28, 2023

Review comment responded on Mar 29, 2023

Dear Dennis ,Thank you for your kind words. We are delighted to hear that you enjoyed your stay with us and appreciated our peaceful atmosphere, clean rooms, and nice pool. We hope to see you again soon! Regards

5
Family Friends

Food was pretty horrible

By on Mar 28, 2023

Review comment responded on Mar 29, 2023

Dear Howard ,Thank you for your 5-star rating and your honest feedback. We are glad to hear that you enjoyed your stay with us and our facilities and services met your expectations. We apologize for any inconvenience caused by the food quality and we will work hard to improve it. We hope to welcome you back soon! Regards

5
Partner Couples Friends

Smaller property and not too many people. A lot of room to spread out with small group and enjoy your time. Plenty of seats around the pool and alot of cabanas down by the water. Overall the stay was great. I read alot of reviews about the food not being great. I found alot of the food to be fantastic but some was a little light on flavor. I had to keep in mind that I was on someone else’s country and the way the prepare food is not the same as mine. I found alot of tasty meals once I started trying other things.

By on Mar 28, 2023

Review comment responded on Mar 29, 2023

Dear ,Thank you for your wonderful review. We are happy to hear that you had a great stay with us and enjoyed our spacious property, pool area, and cabanas. We appreciate your understanding and openness to try different cuisines and we are glad that you found some fantastic food options. We hope to see you again soon! Regards

4
Partner Couples

property was beautiful, location great, but the buildings all need new roofs. our room had bad mold smell

By on Jan 5, 2023

Review comment responded on Jan 21, 2023

Dear Stacy ,Thank you very much for sharing your comments about your most recent visit.We regret to know that his experience was not completely satisfactory and we have already taken action on the point he shared with us.Regards

5
Partner Couples

We loved the place, the customer service was superb ALL the servers in the restaurant, Conny and Edgar at the front desk, Santiago and his crepes!, and of course the housekeeping guys. We really enjoyed our time there, hope we can go back soon.

By on Nov 1, 2022

Review comment responded on Nov 18, 2022

Dear Juan Jacobo ,Thank you very much for your words and rating.Please be assured that we will pass your words to the staff mentioned above.We would be very happy to see you back here again soon.Best regards.

5
Friends

I loved the attentive service

By on Feb 26, 2022

Kore Tulum Retreat and Spa Resort - All Inclusive - Adults Only

Carr Tulum Boca Paila Km 3.85, Tulum, QROO 77780
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