We love our stay at Kanan and the staff was extremely friendly & helpful.
Resort is absolutely stunning and the staff is very friendly/helpful.
Beautiful beach. Great place to relax and take photos. The hotel/restaurant staff get overwhelmed easily with parties over two or more (checkin,room service, dining). There are tables set up on the beach to sit and relax but you cannot bring any outside drinks or food inside the hotel unless you are going to your room to enjoy them. If you bring any outside drinks and food they will threaten to charge you a $100 US cork fee. The food and drinks were too expensive for the quality and the slow service that came with it. (they also add an automatic gratuity) not to mention how inconsistent the food is. The rooms were nice and clean but all 6 rooms in our party had issues with the safe which staff wasn’t able to fix. There are numerous bars and restaurants walking distance on the beach that provide much better quality of service and food.
Great customer service. The staff was really understanding of our needs and made an effort to make us feel comfortable. The hotel is located in a convenient location, however the cellular signal there is bad. They have security at the front which made me feel safe. Overall, it was a pleasant experience.
Kanan Tulum - Adults Only places you next to Tulum Beach and within a 10-minute walk of Ven a la Luz Sculpture. This 23-room, 3.5-star hotel has 3 restaurants along with conveniences like an outdoor pool and free in-room WiFi.
There are ample dining options with 3 onsite restaurants, including Caracol Restaurant, which has ocean views. Order from room service to satisfy your hunger without leaving your room. Continental breakfast is offered for a fee each morning from 7:30 AM to 11:00 AM.
Guests can expect to find free WiFi. Beds sport premium bedding and bathrooms offer spring water baths and free toiletries. Minibars, safes, and phones are also standard.
Guests staying at Kanan Tulum - Adults Only enjoy an outdoor pool, a rooftop terrace, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 260 per vehicle roundtrip. The front desk has multilingual staff that can help with securing valuables, tours or tickets, and luggage storage. This adults-only hotel also has a garden.
We love our stay at Kanan and the staff was extremely friendly & helpful.
Resort is absolutely stunning and the staff is very friendly/helpful.
Dear guest, Thank you for your feedback.
Dear Esmelky, Thank You for your 5/5 qualification.
Beautiful beach. Great place to relax and take photos. The hotel/restaurant staff get overwhelmed easily with parties over two or more (checkin,room service, dining). There are tables set up on the beach to sit and relax but you cannot bring any outside drinks or food inside the hotel unless you are going to your room to enjoy them. If you bring any outside drinks and food they will threaten to charge you a $100 US cork fee. The food and drinks were too expensive for the quality and the slow service that came with it. (they also add an automatic gratuity) not to mention how inconsistent the food is. The rooms were nice and clean but all 6 rooms in our party had issues with the safe which staff wasn’t able to fix. There are numerous bars and restaurants walking distance on the beach that provide much better quality of service and food.
We are sorry your experience didn’t match your expectations and we appreciate your feedback to work on our opportunity areas as we strive to improve with each and every stay. We hope to have the chance to host you again in the near future in order to deliver you a more pleasant stay. Please feel free to contact us for any further comments. Thank you
Dear guest, Thank you for your review.
Great customer service. The staff was really understanding of our needs and made an effort to make us feel comfortable. The hotel is located in a convenient location, however the cellular signal there is bad. They have security at the front which made me feel safe. Overall, it was a pleasant experience.
Dear J, Thank you for staying with us, it was a pleasure to host you and we hope you will return soon. Thank you for highlighting the good location that we have, we are glad to know that your stay has been pleasant. Best wishes!
Thank you for your comments, they are very important to us. So we can improve our service. Hope to see you soon Saludos!
Thank you very much for recommending us and being a reference for other travelers. Warm regards