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Recent guest reviews

We love our stay at Kanan and the staff was extremely friendly & helpful.

Resort is absolutely stunning and the staff is very friendly/helpful.

Beautiful beach. Great place to relax and take photos. The hotel/restaurant staff get overwhelmed easily with parties over two or more (checkin,room service, dining). There are tables set up on the beach to sit and relax but you cannot bring any outside drinks or food inside the hotel unless you are going to your room to enjoy them. If you bring any outside drinks and food they will threaten to charge you a $100 US cork fee. The food and drinks were too expensive for the quality and the slow service that came with it. (they also add an automatic gratuity) not to mention how inconsistent the food is. The rooms were nice and clean but all 6 rooms in our party had issues with the safe which staff wasn’t able to fix. There are numerous bars and restaurants walking distance on the beach that provide much better quality of service and food.

Great customer service. The staff was really understanding of our needs and made an effort to make us feel comfortable. The hotel is located in a convenient location, however the cellular signal there is bad. They have security at the front which made me feel safe. Overall, it was a pleasant experience.

Carretera Tulum-Boca Paila Tulum QROO

Hotel highlights

  • Steps from Tulum Beach
  • Free WiFi in rooms and public areas
  • Free covered self parking
  • Onsite dining

Kanan Tulum - Adults Only places you next to Tulum Beach and within a 10-minute walk of Ven a la Luz Sculpture. This 23-room, 3.5-star hotel has 3 restaurants along with conveniences like an outdoor pool and free in-room WiFi.


Dining

There are ample dining options with 3 onsite restaurants, including Caracol Restaurant, which has ocean views. Order from room service to satisfy your hunger without leaving your room. Continental breakfast is offered for a fee each morning from 7:30 AM to 11:00 AM.


Rooms

Guests can expect to find free WiFi. Beds sport premium bedding and bathrooms offer spring water baths and free toiletries. Minibars, safes, and phones are also standard.


Property features

Guests staying at Kanan Tulum - Adults Only enjoy an outdoor pool, a rooftop terrace, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 260 per vehicle roundtrip. The front desk has multilingual staff that can help with securing valuables, tours or tickets, and luggage storage. This adults-only hotel also has a garden.

Room options

POV 2nd floor 2D

2 Double Beds | Sleeps 4

POV 2nd floor 1K

1 King Bed | Sleeps 2

Jungle V 1st floor 2D

2 Double Beds | Sleeps 4

Jungle V 1st floor 1K

1 King Bed | Sleeps 2

Guest reviews for Kanan Tulum - Adults Only

Everyone (5) Couples (2) Family (1)
5
Everyone

By , from Benicia on Mar 8, 2022

Review comment responded on Aug 11, 2022

Thank you very much for recommending us and being a reference for other travelers. Warm regards

5
Partner Couples

We love our stay at Kanan and the staff was extremely friendly & helpful.

By , from Bluffton on Sep 25, 2021

5
Partner Couples

Resort is absolutely stunning and the staff is very friendly/helpful.

By on Jun 1, 2021

5
Everyone

By on Apr 30, 2021

Review comment responded on May 17, 2021

Dear guest, Thank you for your feedback.

5
Everyone

By on Jan 20, 2021

Review comment responded on Feb 2, 2021

Dear Esmelky, Thank You for your 5/5 qualification.

3
Family Friends

Beautiful beach. Great place to relax and take photos. The hotel/restaurant staff get overwhelmed easily with parties over two or more (checkin,room service, dining). There are tables set up on the beach to sit and relax but you cannot bring any outside drinks or food inside the hotel unless you are going to your room to enjoy them. If you bring any outside drinks and food they will threaten to charge you a $100 US cork fee. The food and drinks were too expensive for the quality and the slow service that came with it. (they also add an automatic gratuity) not to mention how inconsistent the food is. The rooms were nice and clean but all 6 rooms in our party had issues with the safe which staff wasn’t able to fix. There are numerous bars and restaurants walking distance on the beach that provide much better quality of service and food.

By on Dec 27, 2020

Review comment responded on Dec 30, 2020

We are sorry your experience didn’t match your expectations and we appreciate your feedback to work on our opportunity areas as we strive to improve with each and every stay. We hope to have the chance to host you again in the near future in order to deliver you a more pleasant stay. Please feel free to contact us for any further comments. Thank you

2
Everyone

By on Oct 8, 2020

Review comment responded on Oct 8, 2020

Dear guest, Thank you for your review.

4
Friends

Great customer service. The staff was really understanding of our needs and made an effort to make us feel comfortable. The hotel is located in a convenient location, however the cellular signal there is bad. They have security at the front which made me feel safe. Overall, it was a pleasant experience.

By on Aug 12, 2020

Review comment responded on Aug 15, 2020

Dear J, Thank you for staying with us, it was a pleasure to host you and we hope you will return soon. Thank you for highlighting the good location that we have, we are glad to know that your stay has been pleasant. Best wishes!

5
Everyone

By on Sep 17, 2019

Review comment responded on Sep 17, 2019

Thank you for your comments, they are very important to us. So we can improve our service. Hope to see you soon Saludos!

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