Maya Tulum by G Hotels

Beachfront, with full-service spa

VIP Access

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Dates

June 2025

July 2025

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers

Suite King Oceanfront Minipool Jacuzzi | 1 bedroom, premium bedding, minibar, in-room safe

Oceanfront Two Double Beds Minipool | View from room

Overview
Rooms
Location
Policies

Good

Popular amenities

Breakfast available
Spa
Bar
24/7 front desk
Housekeeping

Explore the area

Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, QROO, 77780

Tulum Beach
‪1 min walk‬
Tulum National Park
‪3 min drive‬
Tulum Mayan Ruins
‪12 min drive‬
Tulum Intl. Airport (TQO)
‪56 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Ocean View King

172 sq ft
Ocean view
Sleeps 2
1 King Bed

Suite Oceanfront Two Double Beds

269 sq ft
Beach view
Sleeps 4
1 King Bed and 1 Double Bed

1 bedroom, premium bedding, minibar, in-room safe

Oceanfront King Bed Minipool

172 sq ft
Sea view
Sleeps 2
1 King Bed

Jungle View Two Double Beds

172 sq ft
Sleeps 4
2 Double Beds

Ocean View Two Double Beds

172 sq ft
Ocean view
Sleeps 4
2 Double Beds

Suite King Oceanfront Minipool Jacuzzi

431 sq ft
Beach view
Sleeps 2
1 King Bed

Oceanfront Two Double Beds Minipool

172 sq ft
Sea view
Sleeps 4
2 Double Beds

Jungle View King Bed Minipool

172 sq ft
Sleeps 2
1 King Bed

Mayan Villa House

538 sq ft
Sleeps 4
1 King Bed and 1 Double Bed

Suite Jungle View Two Double Beds

269 sq ft
Sleeps 4
1 King Bed and 1 Double Bed

Oceanfront King Bed

172 sq ft
Sea view
Sleeps 2
1 King Bed

Jungle View King

172 sq ft
Sleeps 2
1 Double Bed

About the neighborhood

Tulum

Located in Zona Hotelera, Maya Tulum by G Hotels is adjacent to Tulum Beach with other popular attractions like Tulum National Park within a couple of miles (3 km). This 51-room, 3.5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.

What's nearby

Tulum Beach - 1 min walk - 0.0 miles
Tulum National Park - 3 min drive - 1.8 miles
Playa Paraiso - 7 min drive - 3.1 miles
Tulum Mayan Ruins - 12 min drive - 5.9 miles
Playa Ruinas - 13 min drive - 4.0 miles

Getting around

Tulum Intl. Airport (TQO) - 54 min drive

Restaurants

‪Kin Toh - ‬15 min walk
‪Chambao - ‬16 min walk
‪Mateos - ‬11 min walk
‪Taboo Beach Club - ‬17 min walk
‪Mina - ‬12 min walk

About this property

Maya Tulum by G Hotels

Beachfront, with full-service spa

Guests of Maya Tulum by G Hotels have access to a full-service spa, an outdoor pool, and spa treatment rooms. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include coffee/tea in a common area, a meeting room, and a computer station.

Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include minibars, espresso makers, and ceiling fans.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maya Tulum Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Pool
Breakfast included
Spa
Parking included

Property amenities

Internet

Available in all rooms: WiFi

Parking and transportation

Free secured, uncovered self parking on site
Limited onsite parking

Food and drink

Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
A bar/lounge
A restaurant
Coffee and tea in common areas

Things to do

Designer stores
Full-service spa
Outdoor pool
Yoga classes

Family friendly

Outdoor pool

Conveniences

24-hour front desk
Gift shop/newsstand
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance

Business services

Computer station
Coworking space
Meeting room

Outdoors

Garden
On the beach
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Outdoor treatment areas
Prenatal massages
Reflexology
Spa open daily
Sports massages
Swedish massages
Thai massages

Accessibility

No elevator
Smooth flooring in room

1 floor
51 buildings
Banquet hall
Built in 1986
Designated smoking areas (fines apply)
Renovated entire property - April 2022
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower
Towels provided

Food and drink

Espresso maker
Minibar

Air conditioning
Ceiling fan
Iron/ironing board on request
Mobile key entry
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 50 per pet, per night, plus a deposit of USD 500 per stay
Dogs only
1 total (22 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

Up to 2 kids 4 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
Pet deposit: USD 500 per stay
Pet fee: USD 50 per pet, per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM—-11:00 AM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited.
Onsite safety features include a fire extinguisher and a first aid kit.
Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 7:00 PM.
Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Noise-free rooms can't be guaranteed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Tulum

Maya Tulum Retreat And Resort

Maya Tulum Retreat Resort

Maya Tulum Retreat Hotel

Maya Tulum Resort Wellness Retreat

Maya Resort Wellness Retreat

Maya Tulum Wellness Retreat

Maya Wellness Retreat

Maya Tulum by G Hotels Hotel

Maya Tulum by G Hotels Tulum

Maya Tulum by G Hotels Hotel Tulum

Maya Tulum Resort Wellness Retreat

Frequently asked questions

What's there to do close to Maya Tulum by G Hotels?

This hotel is situated in Zona Hotelera, just steps from Tulum Beach. You'll also find Tulum National Park and Playa Paraiso within a short drive.

How much does it cost to stay at Maya Tulum by G Hotels?

As of Jun 15, 2025, prices found for a 1-night stay for 2 adults at Maya Tulum by G Hotels on Jul 15, 2025 start from $136.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Maya Tulum by G Hotels?

Yes, secured self parking is offered for free at the hotel.

Is a spa located at Maya Tulum by G Hotels?

Maya Tulum Spa is the hotel's spa and services include prenatal massages, deep-tissue massages, body wraps, and couples treatments.

Does Maya Tulum by G Hotels include a casino on the premises?

No, Maya Tulum by G Hotels doesn't have a casino.

Will I find an indoor pool at Maya Tulum by G Hotels?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 7:00 PM.

Is Maya Tulum by G Hotels a good place to stay for couples?

This beachfront hotel offers many amenities for couples such as an outdoor pool and a bar with some guestrooms featuring private plunge pools.

Are there hot tubs at Maya Tulum by G Hotels?

No, there isn't a spa tub at this hotel.

Does Maya Tulum by G Hotels have a restaurant that serves breakfast?

Yes, Maya Tulum by G Hotels serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Maya Tulum by G Hotels allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Maya Tulum by G Hotels for a fee of USD 50 per pet, per night. The property also provides food and water bowls. A deposit of USD 500 per stay is collected.

Are there connecting rooms at Maya Tulum by G Hotels?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Maya Tulum by G Hotels?

The closest major airport to Maya Tulum by G Hotels is Tulum Intl. Airport (TQO), which is 27.9 mi away (54 minutes by car).

Are there rooms with balconies at Maya Tulum by G Hotels?

Yes, some guestrooms at this hotel offer either a furnished balcony or a furnished patio where guests can enjoy ocean or garden views.

Maya Tulum by G Hotels Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

6/10 Okay

Steve

Traveled with partner

Mar 12, 2025

Disliked: Property conditions & facilities

Wasted the first day of my honeymoon being transferred from room to room and our safe, fan and door locks were broken

Stayed 3 nights in Feb 2025

10/10 Excellent

Limairi

Mar 11, 2025

Stayed 5 nights in Mar 2025

2/10 Terrible

anastassija

Traveled with group

Mar 11, 2025

Unfortunately, the service was really bad

Stayed 2 nights in Mar 2025

10/10 Excellent

Jesse

Mar 5, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Mar 2025

8/10 Good

Josephine

Traveled with group, Business traveler

Mar 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Being right beside the ocean, hearing the waves at night, was calming and lovely. And the pool on the beach is perfection.

Stayed 1 night in Feb 2025

2/10 Terrible

Abraham

Traveled with partner

Mar 2, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It's not my first boutique hotel but this was by far the most dirtiest and uncomfortable place I'm would recommend this

Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Traveled with family

Feb 26, 2025

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Beautiful and clean, but with issues

Nice hotel, very clean, but with clear issues of maintenance or age. My room had problems with the key that was not working properly and my sink faucet had no warm water. Other family members had issues with the toilet plumbing and roaches. The rooms we occupied had very little light (artificial or natural) were dark to a point where I had to use my phone's light to get things done. All outdoor furniture showed signs of heavy wear and tear and could use fixing and maintenance. The hotel's restaurant was ok, with a limited menu. This said, on the positive side, the hotel's gardens and public areas were incredibly well tended and beautiful. The employees were all extremely friendly and helpful, and the hotel's WhatsApp concierge service was a blessing; we used them to organize several excursions. Overall, we enjoyed our stay but for the price, we would have expected to have less issues with the rooms and infrastructure. The management needs to step up their game.

Stayed 5 nights in Feb 2025

10/10 Excellent

rhonda

Traveled with family

Feb 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the hut accommodation! Great staff, service and vibe! Did not like seaweed (and odor) in front of the restaurant but staff are working to clean. Would definitely return!!!

Stayed 4 nights in Feb 2025

10/10 Excellent

Harper

Feb 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Feb 2025

2/10 Terrible

Yurivia

Traveled with family

Feb 18, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff not attentive and doesnt communicate one other. Pool not working.

Stayed 3 nights in Feb 2025

4/10 Poor

Nizar

Traveled with partner, Traveled with family

Feb 16, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Very dim rooms, noisy and requires renovation. Water is not fresh and hot water was not available at some time. Bathroom and shower are not private cabinets with no windows but an inlet with a mesh net where you can hear the noisy road and beach all night. Last is the walking distance between cabins is sandy rather than having some concrete to facilitate movement and lessens the sand being carried to rooms, but that's just a personal preference.

Stayed 3 nights in Feb 2025

4/10 Poor

Robin

Feb 12, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fraud environmental fee

Held my room and 2500$ ransom until i paid a fake fee.

Stayed 7 nights in Feb 2025

10/10 Excellent

jesse

Traveled with group

Feb 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise

I love it here. My first visit was in 1995 and I continue to love it. It’s so well located and feels wonderful

Stayed 3 nights in Feb 2025

8/10 Good

Matthew

Traveled with group, Traveled with partner

Feb 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great beach. Spa service was not acceptable.

Stayed 4 nights in Jan 2025

2/10 Terrible

mia

Traveled with partner

Jan 20, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I’m incredibly disappointed with my stay Firstly when we arrived the toilet was blocked and urine in it instantly, so it clearly wasn’t cleaned properly. Someone did come to unblock it but it shouldn’t have been left like that for arrival -the smell off the surrounding area of the rooms smells of sewage which obviously isn’t very pleasant -I found the staff in general quite unhelpful and unfriendly. Last night (room 42) was having a party, I messaged concierge several times to which nobody replied around midnight, the service is 24 hours and whoever is in charge of the WhatsApp had been online and ignored my messages. I then called reception and was told I’d be called back in a minute.. I was not called back. After reporting our neighbours I think about 6 times and nothing changed I had to get out of my bed and go to reception. The man on reception then said he’d come with me to the neighbours, this made me feel quite unsafe, why would I want to confront the disruptive drunk neighbours? They were given a warning and the noise continued, the music got louder. I messaged the WhatsApp again and was ignored, I did not sleep all night and felt unwell and was annoyed I’ve paid double the amount you normally charge for your rooms, I understand because of the festive period, but this made the experience even more upsetting to be paying this amount and having such a disruptive experience. They also owe me £200 check in fee I was told I’d get back. AVOID THIS HOTEL.

Stayed 2 nights in Jan 2025

10/10 Excellent

Jane

Traveled with group

Jan 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms were clean and they gave me an ocean view so it was very beautiful!

Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with family

Jan 10, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2025

10/10 Excellent

Sharon

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family

Jan 9, 2025

Beach was beautiful! Rooms were clean, staff was friendly and helpful

Stayed 2 nights in Dec 2024

2/10 Terrible

Hala, Dearborn

Jan 7, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2024

4/10 Poor

Matthew

Traveled with family

Jan 7, 2025

Disliked: Staff & service, room comfort

What a joke.

Staffing is an issue from what we can see right from the start. The breakfast was always out of coffee, staff struggled to get tables cleaned off once others were done and trying to get your cheque, event to just sign it to your room, had a line up due to only one credit card machine and staff trying to do other tasks. The first few nights sleep were good, listening to the waves while you sleep. Then on night 3, the bar (which happens to be owned separately from the resort begin blasting music at 8am. After repeated requests to stop, they continued and we were told they don't manage the bar. We were then warned that the bar had a 36 hour booze and drug fest planned for new years eve day and new years day. It was a horrible experience and our estimation is that the guests were not even staying on resort. I like to party and celebrate but by 3am, the noise was overwhelming and we had to demand to be moved into a hut on the far side of the resort to try and get some sleep as we had a fishing excursion booked for the morning. When we got up to go fishing and return our original room, there was literally drunken people sleeping on the steps of the bar and in the sand at 8am. Ultimately, the fact that the bar is a separate business and has competing interests from the hotel and their guests, has this place full of undesirables. I won't get into all the issues with cartel controls of cabs and bars in the area now, but this is our 3rd trip to Tulum in 6 years and will be our last.

Stayed 6 nights in Dec 2024

6/10 Okay

David

Jan 5, 2025

Liked: Property conditions & facilities, room comfort

Was a nice and beautiful aside from the pungent smell of the bathroom sewer system. Overall, the views were wonderful and it was very relaxing.

Stayed 5 nights in Dec 2024

10/10 Excellent

Nina

Jan 3, 2025

Stayed 4 nights in Dec 2024

2/10 Terrible

elizabeth

Jan 3, 2025

Stayed 1 night in Dec 2024

4/10 Poor

Ugurcan

Traveled with partner

Jan 2, 2025

Disliked: Staff & service, amenities

Outdoor Area of the resort is beautiful and maintained very well. It smelled moldy in our room and the water coming out of the shower was salty. Also the drain pipe smelled very weird. Breakfast is horrible, we had dinner once in the resort and the food was served cold. Would not recommend eating there.

Stayed 2 nights in Dec 2024