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Maya Tulum by G Hotels

3.5 star property
Beachfront, with full-service spa

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Photo gallery for Maya Tulum by G Hotels

Oceanfront Two Double Beds Minipool | Premium bedding, minibar, in-room safe, blackout drapes
Property video
Oceanfront Two Double Beds Minipool | Premium bedding, minibar, in-room safe, blackout drapes
Suite King Oceanfront Minipool Jacuzzi | Premium bedding, minibar, in-room safe, blackout drapes
Suite King Oceanfront Minipool Jacuzzi | Premium bedding, minibar, in-room safe, blackout drapes

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪1 min walk‬
  • Place, SFER IK
    ‪16 min walk‬
  • Place, Tulum National Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪83 min drive‬

Room options

View all photos for Jungle View King

Jungle View King | Premium bedding, minibar, in-room safe, blackout drapes

Jungle View King

10.0 out of 10
Exceptional
(5 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Jungle View Two Double Beds

Jungle View Two Double Beds | Premium bedding, minibar, in-room safe, blackout drapes

Jungle View Two Double Beds

7.0 out of 10
Good
(2 reviews)
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Jungle View King Bed Minipool

Jungle View King Bed Minipool | Premium bedding, minibar, in-room safe, blackout drapes

Jungle View King Bed Minipool

9.2 out of 10
Wonderful
(5 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront King Bed

Premium bedding, minibar, in-room safe, blackout drapes

Oceanfront King Bed

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Two Double Beds Minipool

Oceanfront Two Double Beds Minipool | View from room

Oceanfront Two Double Beds Minipool

8.4 out of 10
Very good
(6 reviews)
  • 172 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Oceanfront King Bed Minipool

Premium bedding, minibar, in-room safe, blackout drapes

Oceanfront King Bed Minipool

7.6 out of 10
Good
(4 reviews)
  • 172 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Jungle View Two Double Beds

Suite Jungle View Two Double Beds | Premium bedding, minibar, in-room safe, blackout drapes

Suite Jungle View Two Double Beds

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Mayan Villa House

Mayan Villa House | Premium bedding, minibar, in-room safe, blackout drapes

Mayan Villa House

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Oceanfront Two Double Beds

Suite Oceanfront Two Double Beds | Premium bedding, minibar, in-room safe, blackout drapes

Suite Oceanfront Two Double Beds

  • 269 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite King Oceanfront Minipool Jacuzzi

Suite King Oceanfront Minipool Jacuzzi | Premium bedding, minibar, in-room safe, blackout drapes

Suite King Oceanfront Minipool Jacuzzi

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View King

Ocean View King | Premium bedding, minibar, in-room safe, blackout drapes

Ocean View King

  • 172 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Two Double Beds

Ocean View Two Double Beds | Premium bedding, minibar, in-room safe, blackout drapes

Ocean View Two Double Beds

8.0 out of 10
Very good
(1 review)
  • 172 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Tulum

Located in Zona Hotelera, Maya Tulum by G Hotels is adjacent to Tulum Beach with other popular attractions like Tulum National Park within a couple of miles (3 km). This 51-room, 3.5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Tulum Beach - 1 min walk - 0.1 miles
  • SFER IK - 16 min walk - 0.9 miles
  • Jaguar Park - 2 min drive - 1.4 miles
  • Tulum National Park - 3 min drive - 1.8 miles
  • Ven a la Luz Sculpture - 3 min drive - 2.0 miles

Getting around

  • Tulum Intl. Airport (TQO) - 54 min drive

Restaurants

  • ‪Maya Tulum - ‬1 min walk
  • ‪Kin Toh - ‬15 min walk
  • ‪La Eufemia - ‬1 min walk
  • ‪Mateos - ‬11 min walk
  • ‪Ukami Jungle - ‬13 min walk

About this property

Maya Tulum by G Hotels

Beachfront, with full-service spa
Guests of Maya Tulum by G Hotels have access to a full-service spa, an outdoor pool, and spa treatment rooms. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include coffee/tea in a common area, a meeting room, and a computer station.
Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include minibars, espresso makers, and ceiling fans.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maya Tulum Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

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  • Breakfast included
  • Parking included
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Jan 20 - Jan 21
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Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • 1 floor
  • 51 buildings
  • Banquet hall
  • Built in 1986
  • Designated smoking areas (fines apply)
  • Renovated entire property - April 2022
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per night, plus a deposit of USD 500 per stay
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Up to 2 kids 4 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Pet deposit: USD 500 per stay
  • Pet fee: USD 50 per pet, per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-11:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Tulum
Maya Tulum Retreat And Resort
Maya Tulum Retreat Resort
Maya Tulum Retreat Hotel
Maya Tulum Resort Wellness Retreat
Maya Resort Wellness Retreat
Maya Tulum Wellness Retreat
Maya Wellness Retreat
Maya Tulum by G Hotels Hotel
Maya Tulum by G Hotels Tulum
Maya Tulum by G Hotels Hotel Tulum
Maya Tulum Resort Wellness Retreat

Frequently asked questions

What's there to do close to Maya Tulum by G Hotels?

This hotel is situated in Zona Hotelera, just steps from Tulum Beach. You'll also find Tulum National Park and Playa Paraiso within a short drive.

Is there parking available at Maya Tulum by G Hotels?

Yes, secured self parking is offered for free at the hotel.

Is a spa located at Maya Tulum by G Hotels?

Maya Tulum Spa is the hotel's spa and services include deep-tissue massages, hot stone massages, body wraps, and couples treatments.

Does Maya Tulum by G Hotels include a casino on the premises?

No, Maya Tulum by G Hotels doesn't have a casino.

Will I find an indoor pool at Maya Tulum by G Hotels?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 7:00 PM.

Is Maya Tulum by G Hotels good for couples?

This beachfront hotel offers many amenities for couples such as an outdoor pool and a bar with some guestrooms featuring private plunge pools.

Does Maya Tulum by G Hotels have a hot tub?

No, this hotel doesn't have a spa tub.

Does Maya Tulum by G Hotels have a restaurant that serves breakfast?

Yes, Maya Tulum by G Hotels serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Maya Tulum by G Hotels allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Maya Tulum by G Hotels for a fee of USD 50 per pet, per night. The property also provides food and water bowls. A deposit of USD 500 per stay is collected.

Does Maya Tulum by G Hotels have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Maya Tulum by G Hotels?

The closest major airport to Maya Tulum by G Hotels is Tulum Intl. Airport (TQO), which is 27.9 mi away (54 minutes by car).

Can I book a room with a balcony at Maya Tulum by G Hotels?

Yes, some guestrooms at this hotel offer either a furnished balcony or a furnished patio where guests can enjoy ocean or garden views.

Maya Tulum by G Hotels Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 201 out of 413 reviews
Rating 8 - Good. 80 out of 413 reviews
Rating 6 - Okay. 44 out of 413 reviews
Rating 4 - Poor. 39 out of 413 reviews
Rating 2 - Terrible. 49 out of 413 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the pool was amazing; the staff was super friendly but not too much knowledge or the surrounding areas to grab food or entertainment. the A/C was perfect and the king suite with amazing view.
Stayed 3 nights in Oct 2025

8/10 Good

Jillian

Liked: Cleanliness, amenities
The rooms are beautiful and just as pictured. The beach was perfect and very quiet.
Stayed 4 nights in Sep 2025

8/10 Good

christopher

Stayed 1 night in Sep 2025

6/10 Okay

Leticia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed in tulum

Rooms were clean and cool, ,beach furniture was unkept, dirty and some items broken all along property. Breakfast was fresh and service was great at their restaurant highly recommend tostadas de pescado al pastor. The bad issue first day of our stay the water for shower/ toilet was out for 4 hours, later restored but it happened again the following day too. Don’t think will come back since front desk management only said water would be restored with no alternate as a complimentary drink nothing
Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

6/10 Okay

Freddy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need some maintenance
Stayed 7 nights in Aug 2025

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Maria E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Id go back for sure. Unfortunately the sargasso was horrible but thats not their fault. The rooms can’t stay cold tho but id still return
Stayed 1 night in Jul 2025

6/10 Okay

marco a

Traveled with family
Liked: Staff & service, amenities
Insects scorpion in side room Lizard in side room Crab inside room
Stayed 4 nights in Jul 2025

8/10 Good

Carlos G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two-room with plunge pool was great and spacious. The hotel is very organic and unique. My only complaint was the AC, it was difficult to get the mini split to get to a comfortable temperature. Beds were comfortable. Dining options are a little far. Transportation is expensive. Onsite restaurant is quite good and the staff are very friendly and knowledgeable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Dan Phillips

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel services & staff were good. Beach seaweed was horrible. No one was happy all allowed
Stayed 5 nights in Jul 2025

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again! Beautiful rooms & great location
Stayed 1 night in Jul 2025

2/10 Terrible

Emily

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not disclose that an environmental fee or a security deposit would be taken at point of arrival. They also stole my neck fan- and proceeded to lie to us about the beach being closed. How can you advertise a beach experience when there is no beach??
Stayed 6 nights in Jul 2025

4/10 Poor

Christine

Liked: Staff & service
Disliked: Amenities
It is seaweed season from April to August. The brown algae went on for about 10 metres along the beach and gave off the smell of sulphur. It was not swimmable. Excursions had to be paid in cash but the ATM on the property wasn't working. I had to pay a driver $70.00 just to take me to and from town which was a 10 minute drive just to get enough cash to pay for all of the excrusions. They would not accpet credit card. The toilet in my room tried to be fixed 2 times and some essentials like body wash was missing. The lights didn't work in the shower, the shower head didn't work properly (just trinkling down) and shower gel was missing...eventually they moved my room. When I asked for bottle water at 8:30 am, they said it was none available...it was finally delivered to me at 11:00 am.
Stayed 7 nights in Jul 2025

10/10 Excellent

JANE, LONG BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful spot to stay in Tulum!
Stayed 5 nights in Jul 2025

10/10 Excellent

Whitney

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The nearby restaurant, located inside de hotel’s facilities, is a nightmare due to noise during evenings and nights.
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Renu

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT go here!!! Toilets broken, Air condition did not work! Sink did not drain! No hot water! Nobody came to address the problem...we just kept on hearing that somebody will be there in 5 minutes, but no one came. No manager on site to take care of our problems. He just ghosted us!
Stayed 3 nights in Jun 2025

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so in love with this resort! Had an absolute blast can’t wait to come back again
Stayed 3 nights in Jun 2025

8/10 Good

Peter

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice overall. But the best part was the staff, very kind, responsive, and accommodating. Roberto in the restaurant was absolutely awesome. He was welcoming and attentive and even brought the kids a basket of donuts for national donut day. Worth coming back just for staff interactions. The front desk was always helpful and helped us to book transportation, car rental, excursions, seamlessly.
Stayed 3 nights in Jun 2025

6/10 Okay

Isabella

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
My boyfriend and I got the Oceanfront king bed mini pool room. The initial room we got was not what we expected and was nowhere pictured on Expedia or their website. You can tell it was an older room and hadn’t been updated to the standards of their other rooms. We asked to be moved to the room we actually paid for and they moved us no problem. On our last night we did find a cockroach in our bathroom and there was a blood stain on our sheet. Note before booking that the AC isn’t that strong so the only cool area of the room will be the bed. Everywhere else is pretty hot. Other than that the 2nd room we got was super nice and I loved the private outdoor mini pool.
Stayed 4 nights in May 2025

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Melanie

Stayed 1 night in May 2025

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