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Recent guest reviews

When we arrived, the person at the desk told us that they'd overbooked the rooms and that there was nothing left for us although we'd made this reservation and prepaid. The only reason we got a room was that my dad is a Marriott Titanium member. Otherwise, we would have been on the street. After that, we learned that the parking garage was completely full and we had to park off-site. Clearly a very mismanaged hotel.

I love the amenities and the food was great but the staff were rude and not nice. My husband lost his key and the concierge stated he wasn’t on the reservation when he was obviously and she refused to give him a extra one so my husband had to wait till morning to get access & the valet guy taking the ticket was extremely rude to us telling my husband to wait he can do one car at a time .

The Hotel is comfortable and the room was clean. The service received was excellent. I recommend this hotel.

Really great service from minute we walked in. Had minor issue about day bed in room for additional guest who came on Day 2 of stay, and manager was right on spot to fix it. Bar staff was best I ever had in lobby in 40 years of travel. Great spot right downtown. Walked to Rogers Centre and NHL Hall of Fame. Kudos to Westin and folks in Toronto. Wonderful weekend...

I was so excited for my stay at Westin but once I entered the room, whole excitement went to vein! So expensive and the rooms were old and dirty carpets. The refrigerator was dirty with dust on it and food left behind by previous person! I was so embarrassed because I had some guests along with me, visiting Toronto. There aren’t even microwaves in the rooms! Such an outdated and overrated hotel (I could say motel).

Great location and lobby was active with people, live DJ at happy hour and piped in white tea smells! Great vibe!

Having just had a fantastic stay at the Westin in downtown D.C., it was A shock to queue for 12 minutes to check in, when I arrived c. 22;00. Big, busy, basic, Westin. Staff pleasant but stretched. Very nice location

I asked to be placed on a high floor and ended with floor 5. A drawer of the bureau didn’t close so it was ajar the whole stay. Very odd bathroom layout

The location was perfect. The view was fantastic.

Great lake views, pleasant staff and a central location.

1 Harbour Sq Toronto ON

Hotel highlights

  • Walking distance to PATH Underground Shopping Mall and Scotiabank Arena
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Toronto, The Westin Harbour Castle, Toronto is within a 10-minute walk of popular sights such as Scotiabank Arena and Hockey Hall of Fame. This 4-star hotel has 977 rooms and welcomes guests with 3 restaurants, an indoor pool, and a 24-hour health club. Centrally located in Toronto, the hotel is connected to the convention center and also a short walk from Ripley's Aquarium of Canada and CN Tower.


Dining

Enjoy a drink at the lobby lounge, or get your fill of international cuisine for breakfast, at Mizzen, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:00 AM to noon.


Rooms

All 977 rooms feature refrigerators, coffee makers, and free bottled water. Guests can expect to find free WiFi and 50-inch LCD TVs with cable channels and Netflix. Pillowtop beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

Guests of The Westin Harbour Castle, Toronto have access to an indoor pool, a 24-hour health club, and a spa tub. Self parking is available for CAD 25 per day. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.

Room options

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Premium Room, 1 King Bed, Non Smoking, Lake View

1 King Bed | Sleeps 3

Studio Suite, 1 King Bed, Lake View, Corner

1 King Bed | Sleeps 3

Guest reviews for The Westin Harbour Castle, Toronto

Everyone (24) Couples (2) Family (8)
3
Everyone

By on Aug 4, 2020

Review comment responded on Aug 8, 2020

Thank you for staying with us, we appreciate your feedback

1
Family Family

When we arrived, the person at the desk told us that they'd overbooked the rooms and that there was nothing left for us although we'd made this reservation and prepaid. The only reason we got a room was that my dad is a Marriott Titanium member. Otherwise, we would have been on the street. After that, we learned that the parking garage was completely full and we had to park off-site. Clearly a very mismanaged hotel.

By , from Toronto on Feb 19, 2020

Review comment responded on Feb 20, 2020

Dear Guest Thank you for your valued feedback. We are sorry to learn about your unfortunate experience. Please accept our sincere apologies be well bin

2
Family

I love the amenities and the food was great but the staff were rude and not nice. My husband lost his key and the concierge stated he wasn’t on the reservation when he was obviously and she refused to give him a extra one so my husband had to wait till morning to get access & the valet guy taking the ticket was extremely rude to us telling my husband to wait he can do one car at a time .

By , from Nyc on Feb 18, 2020

Review comment responded on Feb 19, 2020

Thank you for your feedback and valued patronage. We apologize for the challenges that you encountered during your stay and please be assured that we have addressed this with the associates concerned. Thank you, be well bin

5
Family

The Hotel is comfortable and the room was clean. The service received was excellent. I recommend this hotel.

By on Jan 9, 2020

Review comment responded on Feb 12, 2020

Thank you for your kind feedback and we appreciate your continued loyalty be well bin

5
Everyone

By on Dec 29, 2019

Review comment responded on Feb 15, 2020

Thank you for your feedback and your loyalty be well bin

4
Everyone

By on Nov 19, 2019

4
Everyone

By on Sep 26, 2019

5
Friends

Really great service from minute we walked in. Had minor issue about day bed in room for additional guest who came on Day 2 of stay, and manager was right on spot to fix it. Bar staff was best I ever had in lobby in 40 years of travel. Great spot right downtown. Walked to Rogers Centre and NHL Hall of Fame. Kudos to Westin and folks in Toronto. Wonderful weekend...

By , from KEY WEST on Sep 17, 2019

2
Family with small children Friends Family

I was so excited for my stay at Westin but once I entered the room, whole excitement went to vein! So expensive and the rooms were old and dirty carpets. The refrigerator was dirty with dust on it and food left behind by previous person! I was so embarrassed because I had some guests along with me, visiting Toronto. There aren’t even microwaves in the rooms! Such an outdated and overrated hotel (I could say motel).

By on Sep 2, 2019

5
Family

Great location and lobby was active with people, live DJ at happy hour and piped in white tea smells! Great vibe!

By on Sep 2, 2019

The Westin Harbour Castle, Toronto

1 Harbour Sq, Toronto, ON M5J1A6
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